> ##### 1.1.3.1 Capturing the Output of the Java Console

> If you have a problem operating Interstage Business Process Manager that you suspect may be caused by a defect, do the following steps to capture the output of the Java console before contacting Interstage Business Process Manager support:

> 1. To turn on the Java Console:
> 2. Select Start > Settings.
> 3. Select Control Panel.
> 4. Double-click the Java Plug-in icon.
> 5. In the Basic tab select Show Java Console.
> 6. Click the Apply button.
> 7. Close the Java Plug-in window.
> 8. Restart the Process Designer, and the Java Console appears.

> 9. Replicate the problem by repeating the actions that caused it.
> 10. Examine the Plug-in's Java Console to see if any Java errors were logged.
> 11. If errors were logged, copy them into an e-mail message and describe what the error was and what you did to produce it.
> 12. Attach copies of ibpm.properties (from the \bin directory, typically C:\Fujitsu\InterstageBPM\bin on Windows and /opt/FJSVibpm/bin on UNIX platforms) and all of your log files (from the \logs directory, typically C:\Fujitsu\InterstageBPM\logs on Windows and /opt/FJSVibpm/logs on UNIX platforms).
> 13. Send the e-mail to: FSWSupport@us.fujitsu.com.
> Table of Contents
> Table of Figures

Business Process Manager Help-Fujitsu Computer Systems Corporation Interstage Website Voice: (888) 248-9273 Interstage BPM Information