> #### 1.1.3 Contacting Your Help Desk

> If online resources do not sufficiently answer your questions, please contact your Interstage Business Process Manager administrator or the appropriate help desk at your company.

> If your company does not have a service contract with Fujitsu Computer Systems Corporation, only an Interstage Business Process Manager administrator should contact us at the following address:

> Fujitsu Computer Systems Corporation

> Interstage Technical Support

> 1250 E. Arques Avenue M/S 118
> Sunnyvale, CA 94085

> If the Interstage Business Process Manager does not seem to be working properly, check the end of the log files (*.log) in the \logs directory (typically C:\Fujitsu\InterstageBPM\logs on Windows and /opt/FJSVibpm/logs on UNIX platforms) on the Interstage Business Process Manager server host, starting with the server log, IBPMServer.log. These log files are often very helpful in troubleshooting. For example, they may indicate that the database server is down.

> If you are unable to troubleshoot your problem by looking at the log files, and you have a service contract with Fujitsu Computer Systems Corporation, you can obtain customer support in the following ways:

> · Via email at: InterstageSupport@us.fujitsu.com. (Attach the ibpm.properties and *.log files and paste the output from the Java console into your email message as described below. Describe the problem and the steps you were doing that seemed to cause the problem)
> · To contact a systems engineer or a sales representative, call toll-free
> 1-888-248-9273. (Please gather all of the appropriate information described below before making your call.)

Business Process Manager Help-Fujitsu Computer Systems Corporation Interstage Website Voice: (888) 248-9273 Interstage BPM Information