| Troubleshooting Infor ERP LN Web Help |  |
| Checklist To ensure that the main Web Help parameters are configured, complete these steps: User Data In the User Data (ttaad2500m000) session, select the user who has Web Help problems. Check the following: User language: For example, 2 English, or 3 German. User package combination: Look up which package VRCs are linked to this package combination. If you press F1 in a session with package VRC `tf 7.6 a str2`, the version that is searched for in Web Help is `76astr2` with special characters removed. Default user template: For example, DEFAULT. In the User Data Template (ttams1110m000) session find the user data template, for example, DEFAULT. Check the following: Help Server: For example, `saturn:8080/webtop`. Start a new internet browser. Ensure that the address is spelled correctly and matches how the webtop/webhelp is installed. Copy and paste the Help server address as the browser URL. Prefix the address with "http://" and postfix it with "/servlet/webhelp". For example, `http://saturn:8080/webtop/servlet/webhelp` Typical problems: `/webtop/` must be `/webhelp/` or vice versa port number is wrong Ensure that Enterprise Server Help is working: `http://saturn:8080/webtop/servlet/EboksHtmlServlet?version=76a&helpid=/baanerp/tt/ams/ttams1110m000&user=anonymous&language=english&ebokslight=true` `version=76a` The current version for ERP LN Enterprise Server. Ensure that English ERP LN application Help is available: `http://saturn:8080/webtop/servlet/EboksHtmlServlet?version=B61Ua6stnd&helpid=/baanerp/tf/gld/tfgld0508m000&user=anonymous&language=english&ebokslight=true` `version=B61Ua6stnd`. a6 is the FP6 version for the ERP LN application Help. Change the version to match the customization VRC from your package combination: `http://saturn:8080/webtop/servlet/EboksHtmlServlet?version=B61Oa6str2&helpid=/baanerp/tf/gld/tfgld0508m000&user=anonymous&language=english&ebokslight=true` For example, for package VRC `tf B61O a6 str2`, use `version=B61Oa6str2`. If no Help is found, you must fine-tune the fallback rules. Ensure that translated ERP LN application Help is available: `http://saturn:8080/webtop/servlet/EboksHtmlServlet?version=B61Ua6stnd&helpid=/baanerp/tf/gld/tfgld0508m000&user=anonymous&language=german&ebokslight=true` `language=german`. a6 is the FP6 version for the ERP LN application Help. Default user template: For example, DEFAULT. Infor Web UI for ERP LN Start Infor Web UI Administrationby using the URL `http://saturn:8080/webtop/servlet/admin`. Select Infor Web Help > Help content and select Advanced from the drop-down box. Check the following: Is the correct version installed? For example, `baanerp\B61Ua6stnd\en`, and `baanerp\76a\en`. Is the correct language available? For example, `baanerp\B61Ua6stnd\de`. If a certain Help set is available here but is not displayed in the Web Help table of contents, you can select the Help set and select Rebuild index and search in help content. Select Infor Web Help > Fallback scenarios and click the Down arrow to sort the From version column. Check the following: Is your exact VRC/version mentioned? For example, baanerp.B61Oa6str2. Is there a "fuzzy" VRC/version mentioned that matches your VRC/version? For example, baanerp.B61Oa6*. Possible problems: A precise rule, such as baanerp.B61Oa6str2, refers to a non-existing version. Precise rules have a higher priority than a possible fuzzy rule such as baanerp.B61Oa6*. Even if the baanerp.B61Oa6* can be found, the precise rule is applied and the fuzzy one remains unused. Ensure that the versions in the left and right columns have no typographical errors. Use the direct URL to test your fallback scenarios immediately. URLs
`?` | After the question mark symbol the parameter string starts.
`parametername=parametervalue` | Each parameter has a name and a value.
`&` | The "&" character separates each parameter name/value pair.
Fallback rules Fallback rules work almost instantly; you do not need to restart the servlet engine. Related topics Introduction Infor ERP LN Web Help Administration Pages Instructional Deployment Example |