| Web UI- Frequently Asked Questions (FAQ) |  |
| General Why does my session not fit in Web UI? Where is my ERP menu? How can I get the Help I require? Why are some of my shortcuts missing? In a session, some fields are missing and the labels are incorrect. What ERP system combinations are at my disposal? Why does Web UI close when I click the Back option in Internet Explorer? thinDEM What has happened to the Change Company functionality? What is thinDEM? What are the new icons in the Navigation Panels? Why do the processes I see differ from those my colleague sees? What is a role? Why are there differences between the Infor ERP panel and the Processes panel? What do you mean by Static Menu Browser and Dynamic Menu Browser? What are DEM processes? Why is my DEM menu missing? Why does my DEM process not show? Why am I Not Authorized? This FAQ addresses the most frequently asked questions about Web UI. General Why does my session not fit in Web UI? Occasionally, your screen might be too small to view the entire ERP session. You can try the options below to solve the problem. Maximize the web browser window. To do this, on the browser's View menu, click Full Screen. Hide Web UI panels. To hide a panel, in the panel's title bar, click Toggle autohide. Maximize the work area. To do this, on the Web UI View menu, click Maximize/Restore Work Area. The work area now occupies the full width of your web browser window. All Web UI panels are hidden. Hide columns and fields of the session. Filter the records in the session. Where is my ERP menu? In the Infor ERP panel, various menu appearances are available: No menu of the application is visible: You have not lost the ERP application in Web UI, but rather the application is minimized. Click ERP General Menu and the ERP menu opens automatically. No Infor ERP panel visible: Check whether the panel is hidden or minimized. To restore hidden panels, on the Web UI View menu, click Maximize/Restore Work Area. The work area is restored to its original size and all panels become visible again. To restore a minimized panel, click the minimized panel. How can I get the Help I require? Use one of the methods below to get Help related directly to the ERP session on which you are working: Use the shortcut menu in the session for Session Help or Field Help. Press F1 to display Help on your ERP session. The Help menu contains an Online Help option. If you click this command, Web Help opens and you can use the Search option to find the Help you require. Why are some of my shortcuts missing? If you do not correctly close Web UI, the system may not save your shortcuts. In a session, some fields are missing and the labels are incorrect. If you are missing particular fields and you think your session has been personalized, check the color of the pencil in the upper-left corner. If the pencil is yellow, you changed your session. If so, right-click the header of the session and click Reset Grid Layout on the shortcut menu to reset all your grid changes to the default settings. What ERP system combinations are at my disposal? In Web UI, you can work with the ERP system according to the following three combinations: Single ERP application: You cannot choose an environment and you only have the user profiles that you created yourself at your disposal. Multiple ERP applications with single password: You can choose the Infor ERP application with which to work. You can also choose an environment, however, you only have one password for all environments. Multiple ERP applications with multiple passwords: You can choose the Infor ERP application with which to work, however, you must know each of the passwords for the various applications. The user does not choose these combinations. Instead, your system administrator sets up these combinations. The chosen combination defines a particular log on procedure for the users. Why does Web UI close when I click the Back option in Internet Explorer? The Web UI closes if you click Back in the Internet Explorer to navigate to another page. If you set the Web UI as a the default startup page in Internet Explorer, the Back button is unavailable. thinDEM What has happened to the Change Company functionality? Change Company is slightly different due to the DEM functionality. To authorize you for the correct processes, a central modeling company is added to the processes. The models of your processes are now stored in the central modeling company. This central modeling company limits the number of companies you can change. What is thinDEM? ThinDEM is Dynamic Enterprise Modeling, DEM, through a thin client. ThinDEM enables role-based navigation, which is diametrically opposed to the static display of all enterprise-related sessions that you were used to, and which is called application-based navigation. In thinDEM, you, rather than the application, are the point of departure. Your tasks are the only reason to produce these diagrams. What are the new icons in the Navigation Panels? In Web UI, a number of icons have been added in the Navigation panels. Some of these icons represent processes, whereas others represent parts of a process. To get an overview of the sequential order, and the number of tasks you must complete to perform a specific job, click the + of a process. Why do the processes I see differ from those my colleague sees? In thinDEM, you perform a role. A medical receptionist can be a role and an auditor checking on your administration is another role. An auditor does not need to know the name of a specific patient. For the medical receptionist, a name is essential. With thinDEM, it is possible to present the same data in many varying ways. According to the roles and the specific tasks you have to perform, you only see the data you need. What is a role? A role is a user-defined authorization developed to limit the options that you must choose to complete your tasks. In Web UI, you can model roles according to specific tasks. Why are there differences between the Infor ERP panel and the Processes panel? In Web UI, the Processes panel may be displayed. In daily work, this panel is easier to work with than the Infor ERP panel. Instead of adjusting to the ERP sequence, your tasks are central. Depending on your role, the Modeler may have modeled your working process. You must only follow the process outlined for you in the Work Area, which is where you can start your activities, irrespective of whether they are manual activities, file-based activities, or those that require you enter data in Infor ERP sessions. You can execute all of these tasks directly from the Work Area. You can also make a shortcut of certain processes. You can activate a shortcut from the Shortcuts panel. What do you mean by Static Menu Browser and Dynamic Menu Browser? The static menu browser, SMB, is the typical menu browser that guides you through all packages and sessions that exist in the application. The SMB displays content hierarchically. In SMB. who you are is irrelevant, in that the Dynamic Menu Browser ( DMB ) displays your files, applications, or URLs, according to the task modeled in DEM. In Web UI, you can now see only the activities you must carry out to complete a task. What are DEM processes? Processes are task-modeled activities that, if completed, constitute a logical sequential number of actions. Why is my DEM menu missing? Below are reasons why your DEM process does not appear: Your system administrator provided you with ERP authorization, but not with DEM authorization. Your system administrator changed the companies for which you are authorized. You now work in a company that does not share your central modeling company. You have changed the company to a company that is not part of your central modeling company. Why does my DEM process not show? Check the following: Do you see a Processes panel? If not, contact your system administrator. Are your roles visible? Click a role. The process folder appears. Note the + before the folder icon. Click the + to open the process. Click the Show DEM Process icon to display the process graphically in the Work Area. From the work area, you can complete your task, start Infor ERP sessions, or activate file-based applications, such as Microsoft Word or Excel, or start a URL. Here, you can carry out all activities that are required to perform your task. Why am I Not Authorized? In a process, some parts might not be accessible to you. In this case, you can only carry out the activities that are part of your role. |