| Possible values |  |
| Response Periods All response time details including solution periods and reaction periods, are selected in the response time unit. Business Days The solution start period and solution finish period are selected in business days. The reaction period is still selected in the response time unit. Example: Calendar: 8 am to 5 pm Monday to Friday Solution start: 1 Solution finish: 3 If a problem is reported at 2 pm Monday then: Monday = business day 0 Solution start will be 5 pm Tuesday (= end of business day 1) Solution finish will be 5 pm Thursday (= end of business day 3) |