| General Service Parameters (tsmdm0100m000) |  |
| This session contains: A history list of parameter sets and their effective dates. The most recent parameter sets are at the end of the list. The current parameter set, at the top of the list (without an effective date). To view historical sets, double-click one of the historical parameter sets. You can use the Print Service Parameters (tsmdm0400m000) session to print and compare the parameter sets. To view or change the current parameters, double-click the set without an effective date that appears at the top of the list. The General Service Parameters (tsmdm0100m000) details session session starts. If you make changes and save the new parameter setting, ERP LN performs the following actions: Adds the new set at the end of the history list. Updates the current set (at the top of the list). Note By default, the Description field contains the date and time when the previous parameter setting was saved. To avoid confusion, if you change the parameters, change or delete the default Description text.
Fields | Description
Effective Date | The date and time from which the parameters are valid. The parameters are valid up to the effective date of the most recent parameter setting.
Description | The description of the parameter set. For example, the reason why the previous setting was changed.
Field Service | If this check box is selected, all applicable fields related to Service Order Control will be available.
Repair Center | If this check box is selected, all applicable fields related to shop maintenance will be available.
Availability Type | An indication of the type of activity for which a resource is available. With availability types, you can define multiple sets of working times for a single calendar. For example, if a work center is available for production on Monday through Friday and available for service activities on Saturdays, you can define two availability types, one for production and one for service activities and link these availability types to the calendar for that work center. Note The availability type specified here is used as a default if no availability type exists for the applicable service type.
Availability Type | The description of the availability type.
Base Time Unit Hour | In Service a base unit for time must be defined in addition to the base unit that is defined in the Units (tcmcs0101m000) session. Allowed values Unit codes with a physical quantity value Time. Note You must also define a conversion factor between the base time unit in Common and the base time unit in Service.
Time Duration Unit | The unit code for the time duration. In the Service Planning & Concepts module this parameter is also used to express tolerance periods. Allowed values Unit codes with a physical quantity value Time.
Labor Rate Time Unit | Unit in which the labor rate is expressed. Allowed values Unit codes with a physical quantity value Time. Note The Base Time Unit Hour field must be filled before you can select this field. Related topics Labor rate procedure
Skill I | In this field you can indicate the condition of the corresponding skill that is defined in the Reference Activities (tsacm1101m000), Planned Activities (tsspc2100m000), and Service Order Activities (tssoc2110m000) sessions. When you plan a service order, the required skills to carry out the service-order activity will be checked for the assigned engineer. Note: Skill 1 is mandatory, while the others are not.
Skill II | In this field you can indicate the condition of the corresponding skill that is defined in the Reference Activities (tsacm1101m000), Planned Activities (tsspc2100m000), and Service Order Activities (tssoc2110m000) session. When you plan a service order, the required skills to carry out the service-order activity will be checked for the assigned engineer.
Skill III | In this field you can indicate the condition of the corresponding skill that is defined in the Reference Activities (tsacm1101m000), Planned Activities (tsspc2100m000), and Service Order Activities (tssoc2110m000) sessions. When you plan a service order, the required skills to carry out the service-order activity will be checked for the assigned engineer.
CTI Implemented | If this check box is selected, CTI is used.
Use | If this check box is selected, the service area and related functions are used in Service. Note You can only define data related to the use of service areas, if this check box is selected. The related functions are: Service employees that are linked to service areas. Service and maintenance items that are linked to service areas. Subservice areas that are linked to main service areas. Traveling times that are defined for service areas. Warehouses that are linked to service areas.
Traveling Cost Method | The method that is used to calculate traveling expenses.
Distance Unit | The unit for distances that is used in Service. Allowed values Unit codes with a physical quantity value Length.
Currency Sales Price | The currency in which the sales rate is expressed in Service.
Currency Sales Price | The name of the currency in which the sales rate is expressed.
Cost Rate | Your company's reference currency that is defined in the Companies (tcemm1170m000) session. Related topics To use currencies
Cost Rate | The cost rate for the traveling time.
Sales Rate | The currency of the sales price for traveling.
Sales Rate | The sales rate for the traveling time.
Slash Character | The time duration unit that is defined in this session.
Estimated Cost Price | The cost price of the traveling distance.
Sales Price | The currency sales price for traveling specified in this session.
Slash Character | The distance unit that is defined in this session.
Sales Price | The sales price of the traveling distance.
Text | If this check box is selected, a text is present. Related topics Text (additional)
Apply Search Engine for Clusters | If this check box is selected, the search engine is used to search for clusters.
Apply Search Engine for Serialized Items | If this check box is selected, the search engine is used to search for serialized items.
Search Argument : Location Address | The attributes of address which are used by the search engine to find the location of clusters and/or serialized items. You can search based on the following attributes: Search Arguments Name Name 2 House Number Address Address 2 City City 2 Zip Code Country (Coded) Country Telephone From a total of eleven search arguments, you can set five search arguments each for both the Search Argument with Index and Search Argument without Index fields. Additionally, you can use wild cards to search the location of clusters / serialized items. The search parameters in the Search Criteria(Clusters) (tsmdm0280m000)/ Search Criteria(Serialized Items) (tsmdm0281m000) sessions, which are accessible from the Call (tsclm1100m000) session are enabled based on the arguments selected by the user in the groupbox.
Service/Cost Item | service item or cost item
Description | The description of the service item or cost item.
Functional Elements Active | If this check box is selected, functional elements can be used when creating item breakdowns, physical breakdowns, and reference activities.
Engineering Revisions Active | If this check box is selected, engineering revisions are active. If this check box is selected, the engineering revisions that are used in Manufacturing, can be used within Service.
Engineering Revisions on Documents | If this check box is selected, engineering revisions are active for documents.
Sales Prices Search Method | The sales price of material items is based on the option selected in the field. You can define the material lines in following sessions: Material cost terms Contract Quotation Material Terms (tsctm1131m200) Contract Material Terms (tsctm1131m300) Service Order Quotation Material Terms (tsctm1131m400) Actual service-order material costs in the Service Order Actual Material Costs (tssoc2121m000) session. The base price is stored in price books. Following are the options to retrieve the sales price of a material item: Pricebooks Service. Pricebooks Service/Sales. Item Service Prices. Pricebooks Sales/Service
Use Measurements and Counters | If this check box is selected,, measurements and counters are used.
Allocation and Hard Pegging | If this check box is selected, Infor ERP LN allocates the inventory for a specific demand. Infor ERP LN uses the item specifications to match the demand and supply of inventory.
Discounts from Price Books | If this check box is selected, discounts are fetched from the price book defined in the Price Books (tdpcg0131m000) session. Note If this check box is cleared, discounts are not applied from the Pricing module. Related topics To set up a price book
Discount Policy | The Discount Policy determines the procedure that has to be used for applying the discount percentage or amount on the Service Order Actual Cost Lines and Maintenance Sales Order Coverage lines You can apply the discount in the following two ways: Apply Discounts Before Coverage Apply Discounts After Coverage
    Apply Discount Before coverage

    Discount is applied on the Total sales amount before coverage.

    Invoice Amount = Total Sales – Discount amount or percentage -
    (Contract Coverage – Warranty – Order Quotation - FCO – Other)

    Apply Discounts After Coverage

    Invoicing Amount = Total Sales – (Contract Coverage – Warranty – Order Quotation - FCO – Other)

    Discount is applied on the Invoice amount.

    Invoice Amount = Invoicing amount  – Discount amount or percentage
Note If the Discount from Price Books check box is selected, the field is set to Apply Discounts Before Coverage. Note This field is enabled only when the Discount from Price Books check box is not selected.
Commands | Description
Replace Location Add. Search Arguments | Replaces the Location and Address in all the relevant sessions.