| To create maintenance sales orders |  |
| The process to create maintenance sales order includes the following activities: Create maintenance sales order header Create maintenance sales order lines Add or modify coverage lines to the maintenance sales order To create maintenance sales orders Step 1. Create maintenance sales order header You can create maintenance sales order headers to identify the general and financial details of your business partner. You can define, modify, or view maintenance sales orders in the Maintenance Sales Orders (tsmsc1100m000) session. Step 2. Create Maintenance sales order lines You can create and modify maintenance sales orders lines for sales orders in the Maintenance Sales Orders – Lines (tsmsc1100m100) session. You can also define maintenance sales order lines on the serialized items, generic items, or on labels. Labels enable you to handle the repair of items not listed in the application’s data. The incoming defect item is assigned a label, which is stored in the maintenance sales order line in the label field. The label can then be used to identify the item throughout the maintenance work cycle. Step 3. Add or modify coverage lines to the maintenance sales order Coverage lines are the lines that store the information on the costs incurred, amounts to be invoiced, and the amounts covered by the applicable contract and/or warranty. Most coverage lines are added through the maintenance sales order process, but can also be entered manually to register additional costs. You can view, modify, and enter coverage lines directly in the Coverage Lines (tsmsc1120m000) session. You can also access the coverage lines from the Specific menu of the Maintenance Sales Orders (tsmsc1100m000) or Part Lines (tsmsc1110m000) sessions, or from the Coverage Lines tab of the Maintenance Sales Orders – Lines (tsmsc1100m100) session. |