| Priority Time Scale (tsclm0124m000) |  |
| Use this session to specify a range of time periods. ERP LN uses these time periods to determine the initial priority and the actual priority of a call in the Call (tsclm1100m000) session. The priority of a call is determined by the specified time period in which the call's initial time to solution and actual time to solution fall. Related topics Call priority Priorities Response time Calculation actual time left and reaction time Call Management master data
Fields | Description
Solution Time To | The upper limit of the time range. If a call's time to solution is less than this value, but greater than the upper limit of the time range immediately below, the call will be allocated this time range's description as its priority. Related topics Call priority
Description | The name or description of the time period, which is also the name or description of the priority. Calls whose time to solution falls in your specified value are given this priority.