| Templates for external service order documents |  |
| To create a template for external service order documents, take the following steps: Start the Service Order Parameters (tssoc0100m000) session. Click the Orders tab. Click Text Editor button. The Texts dialog box appears. Select the appropriate template item: Acknowledgement sheet template Appointment sheet template Repair report template Define the template with the variables supported in the selected template item, as listed below. Save the template and exit. Template variables Variables for the contact of cluster:
    $conf.titl    Title
    $conf.init    Initials
    $conf.bfsn    Before Surname
    $conf.surn    Surname
    $conf.suff    Suffix
    $conf.name    Name
Variables for the contact of the sold-to business partner:
    $ordr.titl    Title
    $ordr.init    Initials
    $ordr.bfsn    Before Surname
    $ordr.surn    Surname
    $ordr.suff    Suffix
    $ordr.name    Name
    $curr.date    System Date while printing
    $order        Order Number
    $ordr.desc    Order Description
    $clus         Cluster Code
    $clus.desc    Cluster Description
    $project      Project
    $project.desc Project Description
    $svcn.desc    Service department Description
    $engineer     Service engineer
    $duration     Duration of Service Order
    $unit         Unit of Duration
    $appo         Appointment (yes/no)
    $el.st.tm     Earliest Start Time
    $pl.st.tm     Planned Start Time
    $pl.fn.tm     Planned Finish Time
    $lt.fn.tm     Latest Finish Time
    $employee     Sales Employee
    $empl.dep     Sales Employee Department Description
    $empl.tel1    Sales Employee Telephone 1
    $empl.tel2    Sales Employee Telephone 2
    $empl.mail    Sales Employee E-mail
    $refa         Reference A
    $refb         Reference B
    $contract     Contract Code
    $cntr.desc    Contract Description
    $city1        City 1 of Company
    $city2        City 2 of Company
    $numb.app     Number of Appendices (applicable for repair reports)
Example Title: $conf.titl Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix: $conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date Dear customer, Please be informed that the service order $order $ordr.desc must be carried out on the $pl.st.tm. This service order will be carried out for the cluster: $clus - $clus.desc. This service order is part of the $project $project.desc project. The service order will be carried out by the $engineer engineer of the $svcn.desc service department and will take approximately $duration $unit to be accomplished. This order falls financially under contract $contract $cntr.desc. Yours sincerely, $employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail Detailed information: Appointment: $appo Earliest Start Time: $el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm Reference A: $refa Reference B: $refb |