| Notification for existing calls |  |
| When you register a new call, ERP LN notifies you of the calls registered previously for the sold-to business partner, cluster, or serialized item. ERP LN notifies about the calls that are completed, in process, or registered by other call takers with the customer. To control the search for existing calls, the user can set the Search Based on and Show message if There Are Existing Calls parameters in the Call Parameter (tsclm0100m000) session. When a new call is registered, ERP LN searches for existing calls based on the following attributes: None: When a new call is registered, ERP LN does not search for existing calls. sold-to business partner: When a new call is registered, ERP LN checks for any existing calls for the sold-to business partner specified for the call. cluster: When a new call is registered, ERP LN Service checks if for any existing calls for the cluster specified for the call. serialized item: When a new call is registered, ERP LN Service checks for are any existing calls for the cluster specified for the call. If any existing calls meet the search conditions specified, ERP LN Service notifies the user, who can view the existing calls according to the parameters set. By viewing the existing calls, the user can determine whether a call was in fact logged previously, which helps the user to avoid duplicate calls to view and update the existing calls. Example The Search Based On field is set to Sold-to Business Partner and the Show Message if There Are Existing Calls check box is selected. In that case, if the user registers a call for Sold-to Business Partner A, ERP LN Service notifies the user about all the existing calls for Sold-to Business Partner A. Note From the Specific menu in the Calls (tsclm1100m000) Session, the user can always view the existing calls by Sold-to Business Partner, Cluster, or Serialized Item. |