| Possible values |  |
| Normal The service order must have the required capacity available before you can sucessfully release it. Emergency The service order can be released immediately by means of the Release command (button or appropriate menu). During the release process, the steps of global SRP are performed. If the required capacity is not available, the service order is still released, but ERP LN displays a report with details of the capacity shortfall. - You can only release an emergency service order, if the service order's status is Free, or Planned. - The Service Engineer field must be filled to carry out an emergency service order. - If you transfer an emergency call from the Call Management module to the Service Order Control module, ERP LN automatically enters an emergency service order with Released status for the call. |