| Service order status |  |
| Free The status when you first define a service order. Planned When you plan a service order by means of the Run Global Service Resource Planning (tssoc2260m000) session, the service order status changes from Free to Planned. Released Under this status the service engineer carries out the service order. You can change the service order's status to Released when you plan the service order by means of the Run Global Service Resource Planning (tssoc2260m000) session, or when you choose Release on the appropriate menu in the Service Orders (tssoc2100m000) session. Completed The status of service orders that are successfully carried out. To change a service order's status from Released to Completed, choose Complete... on the appropriate menu in the Service Orders (tssoc2100m000) session. The service order is then removed from the planning system. Costed The status of financially approved service orders. To change a service order's status to Costed (only possible if the status is Released or Completed ), choose Cost... on the appropriate menu in the Service Orders (tssoc2100m000) session. Note Before you change the status to Costed, make sure that all the service order's actual cost lines are entered, and financially approved. Closed You can change a service order's status from Costed to Closed by means of the Close Service Orders and Copy to History (tssoc2201m000) session. Service orders with the status Closed cannot have their data changed. Canceled You can cancel service orders of status Planned, or Released, by means of the Cancel Service Order (tssoc2204m000) session, but only if all the activities linked to the service orders have the status Planned or Released and have no actual costs booked. Note If costs are already invoiced (cost line status is Costed or Posted to Finance ), you cannot change the status of the service order and its related activities to Canceled. Related topics Service-order activity status Order status and cost lines |