| Service Resolution - Probability Analaysis |  |
| The Service Resolution - Probability Analaysis is updated when: A call is solved, and the associated details are added. A service order activity is created either from a call or manually. This history data will be updated when the activity is updated. The data from the Service Resolution - Probability Analysis (tsclm3150m000) session is used in the Probability Analysis - Problems and Solutions (tsclm3161m000) session to show the service order activities and calls contributing to the selected record. Related topics To create a physical breakdown from a Bill of Materials |