| Service Resolution History - Failure Analysis (tsclm4100m000) |  |
| Use this session to display Service Resolution History – Failure Analysis of Service Orders, Material Sales Orders and Work Orders.
Fields | Description
History Date | The Date and Time on which the Failure Analysis was posted to History.
Order Number | Order Number refers to service order number or maintenance sales order Number or work order Number.
Activity | The smallest unit of activity that can be carried out for a, Service Order, Maintenance Sales Order or Work Order. The activity-line number enables you to define more than one activity for an order.
Line Number | Line number of an Item.
Line Number | The description or name of the code.
Sequence Number | The number that identifies a data record or a step in a sequence of activities. Sequence numbers are used in many contexts. Usually ERP LN generates the sequence number for the next item or step. Depending on the context, you can overwrite this number. You can sometimes influence the numbering by setting the corresponding parameters.
Item | The item or serialized item on which failure has been reported.
Serial Number | The serial number of the serialized item.
Serial Number | The description or name of the code.
Problem | The real problem determined by the service or support engineer.
Problem | The description or name of the code.
Solution | The definitive solution as determined service/support engineer, which solved the actual problem.
Solution | The description or name of the code.
Reference Activity | The reference activity that must be carried out.
Reference Activity | The description or name of the code.
Failure Reason | Failure Reasons of an Item.
Failure Date | Failure Date of an Item.