| Problem invoices |  |
| You can use a problem code to indicate that a problem exists for a sales invoice. If the invoice-to business partner informs you that a problem exists with regard to your invoice and that the invoice will not be paid, you can link a problem code to the invoice. Use the Problem/Reason (tfacr0120m000) session to define problem codes. You can define different problem codes for different problems that can arise. Some examples of problems are: The business partner does not receive all goods. The business partner rejects the goods or some of the goods. The invoice amount is different from the business partner's order amount. For each problem type, you can indicate whether: Reminders must still be sent that concern this invoice The invoice must still be included in the direct debit selection To indicate that a certain problem exists for a sales invoice, you can link the appropriate problem code to the invoice. You can manually link a problem code to an invoice: When you register the invoice in the Sales Invoices (tfacr1110s000) session At a later time in the Sales Invoice Details (tfacr2100s000) session You can remove the problem code from the invoice in one of the above sessions. Related topics Credit control |