| Times in business partner Time Zone (tsclm1111m000) |  |
| Use this session to display the local reported time, execution times, and agreed times information if the customer and the call center are located in different time zones.
Fields | Description
BP Time Zone | The time zone of the customer's location.
Reported Time | The date and time when a call was received and registered.
Appointment | If this check box is selected, the call-taker or support engineer has an appointment with the customer.
Execution Start Time | The time at which the support engineer plans to start working on the call.
Execution Finish Time | The time at which the support engineer plans to finish working on the call.
Reaction Time | The time by which the call center must react to a customer's call.
Latest Solution Start Time | The time by which the support engineer must start solving the call.
Latest Solution Finish Time | The time by which the support engineer must finish solving the call.