| Service Order Activities (tssoc2110m000) |  |
| Use this session to view and maintain the activities of a selected service order. Related topics To complete service order activities
Fields | Description
Service Order | The (number of the) service order for which the activities are listed.
Description | If the service order is created for an external customer, this field displays the name of the sold-to business partner. If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order.
Service Order Status | The service order's current status.
Activity Line Number | The smallest unit of activity that can be carried out for a service order. Multiple activities can be defined per service order. This can be useful, for example, to combine calls with planned maintenance activities. Default value Numbering The activity-line number enables you to define more than one activity for a service order.
Activity Status | The current status of the service order activity.
Reference Activity | The (code of the) reference activity listed for the service order. If the reference activity has an inspection template (maintained in the Reference Activity - Measurement Types (tsacm3160m000) session), the inspection template's measurements are used to add inspection lines in the Inspections (tssoc2550m000) session, for the service order. Note Any requirements (material, labor, other) listed for the reference activity are added to the cost lines of the service order.
Service Engineer | The employee who carries out the service order activity. Note The default value is the service engineer specified for the service order. You can view the service engineers allocated to service orders and activities in the Service Engineer Assignments (tssoc2105m000) session.
Service Center | The (code of the) service department assigned to carry out the service order activity. Default value The service department specified for the service order in the Service Orders (tssoc2100m000) session.
Description | A brief description of the service order activity.
Search Argument | The service order activity's search key. Related topics To use search keys
Activity Text | If this check box is selected, a text is present. Related topics To use texts
Activity Group | activity group. The Activity Group can be used only if the parameter in Activiity Management Use Activity Groups field is ON.
Service Type | The service classification that service providers offer. The service type determines which availability type applies to a service order header, and provides a default order procedure and coverage type.
Gen. Default Assignment | If this check box is selected, it indicates if a service order activity is to be executed by the engineer, which is filled on the service order header or that more engineers are required for the execution. Default value is Yes.
Coverage Type | The (code of the) service order activity's coverage type.
Cluster | The cluster to which the item (on which the service order activity is carried out) belongs.
Item | The item on which the service order activity is carried out.
Serial Number | The serial number of the item on which the activity is carried out. You can manually enter the serial number. Following are the two possible conditions: When the item number is specified Enter the serialized item's existing serial number. Alternatively, you can use the browse arrow to select the serial number from the Serialized Items (tscfg2100m000) session. When the item number is not specified A serial number can be linked to one or more serialized items. When you enter the serial number that is linked to more than one serialized item, the Serialized Item (tscfg2100m000) session opens displaying all the items to which that serial number is linked. You can select any serialized item from the list. When you select the serialized item, the Description, Quantity, and Department fields are populated. When you enter the serial number linked to only one serialized item, the Item, Description, Quantity, Department fields are populated. Note In case the serial number entered is incorrect, ERP LN displays an error message.
Effectivity Unit | A reference number on a sales order line or a sales quotation line that is used to model deviations for a unit effective item.
Alternate Serial Number | The serialized item's BP identification number. Note You can specify this number in the Serialized Items (tscfg2100m000) details session.
Downtime Ratio | The activity's downtime ratio. Default value The downtime ratio specified for the reference activity in the Reference Activities (tsacm1101m000) details session.
VAT Based On | Select the appropriate option: VAT based on Services Service tax rules will apply. VAT based on Goods Goods tax rules will apply. Note Depending on the option chosen, ERP LN will determine defaults for the tax country and the tax code.
Service Contract | A sales agreement between a service organization and a customer for a specific period, that states the configurations (clusters or serialized items) to be maintained, the coverage terms, and the agreed price.
Activity Duration | The amount of time it takes to carry out the activity. Default value The duration specified for the reference activity, in the Reference Activities (tsacm1101m000) details session. All activity durations listed for the service order are added up to give the order duration of the service order. Note You can only maintain this field if the activity's status is Free, Planned, or Released. If labor cost lines are linked to the service order activity, the total of all durations specified in these lines will be displayed here when you click Recalculate.
Activity Duration | The unit used to express the activity's duration.
Planned Start Time | The time planned for the activity to start. Note The value in this field cannot be greater than the Earliest Start Time. This field is enabled only for the service order activities with the status Free, Planned, or Released.
Planned Finish Time | The time planned for the service order activity to finish. Note The value in this field cannot be greater than the Latest Finish Time. This field is enabled only for the service order activities with the status Free, Planned, or Released.
Earliest Start Time | The earliest time that any physical machinations required by the service order activity, can be started. For example, delivery of the required materials. You can maintain this field if the activity's status is Free or Planned. If the value you enter in this field is earlier than the Latest Finish Time of the service order, ERP LN updates the service order's Earliest Start Time with this value. Note You cannot maintain this field if the activity is generated from: A call in the Call Management module. A planned activity in the Service Planning & Concepts module.
Latest Finish Time | The time at which any physical machinations required by the service order activity must be finished, for example, the return of unused materials to the warehouse. You can maintain this field if the activity's status is Free, Planned or Released. If you enter a value in this field that is later than the Latest Finish Time of the service order, ERP LN updates the service order's Latest Finish Time with this value. Note You cannot maintain this field if the activity is generated from: A call in the Call Management module. A planned activity in the Service Planning & Concepts module.
Appointment | If this check box is selected, an appointment to carry out the service order activity for the Sold-to BP (customer) has been made. Related topics To define appointments for service orders
Latest Solution Start Time | If the service order activity is generated from a call transferred from Call Management, this field displays the time by which the support engineer must have started solving the call, which is determined in the Calls (tsclm1500m000) session.
Latest Solution Finish Time | If the service order activity is generated from a call transferred from Call Management, this field displays the time by which the support engineer must have finished solving the call, determined in the Call (tsclm1100m000) session.
Coverage Period | The times, or business hours, that the call center is contracted to provide support for the customer. Note This field is applicable when the Service Order is originated from a Service Call. This field contains the calender description from the Calendar Codes (tcccp0110m000) session which is used to calculate the latest solution start time and latest solution finish time. The calender description is taken from one of these : The coverage time calender of the contract / warranty / helpdesk cost terms. The Sold-to BP's calender. The coverage time calender linked to the response time present in the Call Parameters (tsclm0100m000) session.
Execution Start Time | The time when the service order activity was actually started. Note You can only maintain this field if the order status is Released.
Execution Finish Time | The time when the service order activity was actually finished. Note You can only maintain this field if the order status is Released.
Coverage Time | If a warranty or contract is valid for the item on the date displayed in this field, the service order activity's costs are covered by the valid contract or valid warranty. Default value For service orders generated from the Call Management module, the date when the call is reported. For service orders generated from the Service Planning & Concepts module, the earliest start date of the planned activity. For manually defined orders, you can maintain this field if the activity status is Free, or Planned. The default value is the service order's planned start time.
Buy-from BP | The code of the buy-from business partner who carries out any subcontract work required by the service order activity. Default value The buy-from business partner selected for the reference activity in the Reference Activities (tsacm1101m000) details session. Related topics Subcontracting - Service order
Buy-from BP | The name of the buy-from business partner.
Service/Cost Item | The service item code, or cost item code, used to itemize the subcontact work carried out for the reference activity. Default value The item code selected to itemize the subcontact work for the reference activity in the Reference Activities (tsacm1101m000) details session.
Purchase Order/ Line | The purchase order of the activity's subcontracted work, which ERP LN generates when you run global SRP for the service order. Note ERP LN uses the purchase order series you specify in the Run Global Service Resource Planning (tssoc2260m000) session to generate the purchase order.
Slash Character | The purchase order line for the activity's required subcontract work.
No. 1/2/3 | The skill required to carry out the service order activity. Default value Required skill listed for the reference activity in the Reference Activities (tsacm1101m000) details session.
Checklist | The checklist used to carry out the service order activity. Default value The checklist specified for the reference activity in the Reference Activities (tsacm1101m000) details session.
Planned Activity | If the service order activity is generated from a maintenance plan's activity in Service Planning & Concepts module, this field displays the code of the planned activity.
Planned Activity | If the service order activity is generated from a maintenance plan's activity in Service Planning & Concepts module, this field displays the activity sequence number of the planned activity.
Field Change Order | If the service order activity is generated from a field change order (FCO), this field displays the number of the FCO that generated the service order activity.
FCO Item | FCO item is the item for which the Field Change Order is generated. Related topics Field Change Orders (tssoc5100m000) session.
Actual Value | The actual counter value when the service order activity is carried out. Note You can only maintain this field if the service order activity's status is Released or Completed, and the Measurement field is entered.
Measurement | The code of the measurement that triggers the service order activity in a use-based maintenance (UBM) schedule. Default value The measurement specified for the reference activity. Note You can only maintain this field if the service order activity status is Free or Planned.
Actual Independent Value | The actual value of the independent variable when the service order activity is carried out. Note You can only maintain this field if the service order activity's status is Released or Completed, and the Measurement field is entered.
Norm Value Independent value | The expected value of the independent variable when the dependent variable reaches its norm value, which triggers the service order activity. Default value The independent norm value specified for the reference activity's measurement type. Note You can only maintain this field if the service order activity's status is Released or Completed, and the Measurement field is entered.
[..] | The units of measure used to express the independent variable's value.
Actual Dependent Value | The actual value of the dependent variable when the service order activity is carried out. Note You can only maintain this field if the service order activity's status is Released or Completed, and the Measurement field is entered.
Norm Dependent Value | The dependent norm value that triggers the service order activity. Default value The planned dependent value of the reference activity's measurement type. Note You can only maintain this field if the service order activity's status is Released or Completed, and the Measurement field is entered.
Actual Down Time | The actual downtime.
Project | The project for which this service order activity is being generated.
Element | The smallest part of an element structure. An element is used to define the (structure of the) work of the project, so that you can carry it out.
Activity | The smallest part of the activity structure used for a time-scaled budget. An entity that is used to represent a part of a project in an activity structure. ERP LN distinguishes the following activity types: WBS Element Project Cost Account Work Package Planning Package Milestone
Extension | The specific agreements within or in addition to the initial contract. An extension falls outside the initial contract with the sold-to business partner. Extensions can be assigned to the bottom-up budget. ERP LN distinguishes four extension types: Scope Change Provisional Amount Fluctuation Settlement Quantities to be Settled
Call | If the service order activity is generated by a call transfered from the Call (tsclm1100m000) session, this field displays the call number that generated the service order activity.
Response Time | The (code of the) response times that determine the time periods within which the call that generated the service order activity must be solved. Default value The response time code selected for the call in the Call (tsclm1100m000) seession. Note You can only maintain this field if the service order activity status is Free or Planned.
Problem Priority | The priority given to the call's problem, which is used to determine the priority factor. Default value The priority given to the call's problem in the Call (tsclm1100m000) session.
Customer Priority | The priority assigned to the customer (sold-to business partner), which is used to determine the priority factor. Default value The priority given to the call's customer in the Calls (tsclm1500m000) session.
Serialized Item Priority | The serialized item's priority, which is used to determine the priority factor. Default value The priority given to the serialized item in the Call (tsclm1100m000) session.
Service Kit | The service kit that supplies the necessary materials and/or Service tools needed to carry out the service order activity, and solve the call that promted the activity. Note You can only maintain this field if the activity status is Free or Planned. This field is cleared and inactive if the Use Service Kits for Calls check box in the Service Order Parameters (tssoc0100m000) session is not selected.
Actual Problem | The (code of the) call's problem that service order activity is supposed to solve. Default value The problem code selected for the call in the Call (tsclm1100m000) session.
Description | A brief description of the problem.
Actual Solution | The code of the solution to the call's problem. Default value The solution code selected for the call in the Call (tsclm1100m000) session.
Description | A brief description of the solution.
Call Text | If this check box is selected, a text is present. Note This text is created in the Call (tsclm1100m000) session. Related topics To use texts
Solution Text | If this check box is selected, a text is present. Note The solution text is added in the Call (tsclm1100m000) details session. Related topics To use texts
Commands | Description
Perform ATP check | Performs the ATP check for the selected activity and updates the ATP date. In case the item, quantity, warehouse or delivery date are changed then the ATP check is performed again and the ATP date is updated. Related topics ATP Impact of ATP Date
Insert | Creates a new service order activity.
View Details | Starts the service order activity details session.
Service Order Estimated Material Costs | Starts the Service Order Estimated Material Costs (tssoc2120m000) session.
Service Order Estimated Labor Costs | Starts the Service Order Estimated Labor Costs (tssoc2130m000) session.
Service Order Estimated Other Costs | Starts the Service Order Estimated Other Costs (tssoc2140m000) session.
Service Order Actual Material Costs | Starts the Service Order Actual Material Costs (tssoc2121m000) session.
Service Orders Actual Labor Costs | Starts the Service Orders Actual Labor Costs (tssoc2131m000) session.
Service Order Actual Other Costs | Starts the Service Order Actual Other Costs (tssoc2141m000) session.
Propagate Tax Settings | Starts the Propagate Tax Settings (tssoc2270m000) session. Use this command to create or restore uniform tax settings.
Print Draft Invoice | Use this option to print the draft invoice. This option is available when : The service order is an external service order. The status of the service order activity is Released or Completed. The actual quantity and invoice sales amount is defined for atleast one of the cost lines. Note: If the Total Invoice check box is selected, then all the cost lines will be printed in the draft invoice. Only the cost lines with statuses Free and Costed are considered. If the Total Invoice check box is cleared, then the cost lines can be printed individually. Only the cost lines with status Free are considered for printing the draft invoice. This option is disabled when the service order is linked to ERP project.
Appointment | Starts the Appointments (tsmdm0123m000) session.
Hours Accounting | Starts the Service Order Hours (bptmm1130m000) session.
Inspections... | Starts the Inspections (tssoc2550m000) session if the Use Parameters check box is selected in the Service Planning and Concepts Parameters (tsspc0100m000) session.
Set Activity to Released | Sets the status of the service order activity to Released.The selected Service Order Activities are released, independent of the header status( Free or Planned). The status of the Service Order Activities, which are not selected for release, remains unchanged.
Set Activity to Completed | Sets the status of the service order activity to Completed.
Set Activity to Costed | Sets the status of the service order or service-order activity to Costed.
Configuration Tree | Use this option to view the list of clusters for a particular Sold-to-BP represented in the graphical form.
Calculate | If you use this option and you enter the planned end date, the planned start date is calculated backwards using activity duration and availability by calendars. The calendars are selected from the serialized items, if specified, or else from the cluster. If no calendars are defined for the durations concerned, ERP displays an error message. If the planned end date is not calculated, no activities are planned.
Calculate | If you use this option and you enter the planned start date, the planned finish date is calculated forwards using activity duration and availability by calendars. The calendars are selected from the serialized items, if specified, or else from the cluster. If no calendars are defined for the durations concerned, ERP displays an error message. If the planned start date is not calculated, no activities are planned.
Determine | Sums up the Reference Activity duration mentioned in the Configuration Lines and updates the Duration field on the Service Order Quotation header.
Project Link | Displays the project details of the service order.