| Subcontract Management (SBM) |  |
| Use the Subcontract Management (SBM) module to define subcontract agreements related to the service provider's business partners. This module can be used by the Call Management (CLM) module: When a call is received for a serialized item that is registered in an SBM contract line, the call taker can directly transfer the call (through email, fax, or telephone) to the subcontractor, without creating a service order. Note Calls solved by the subcontractor will not be invoiced. All financial fields provided in the subcontract agreement are used for information purposes only. No calculations will be made based on these fields. |