| Service Order Activity - Lines (tssoc2110m100) |  |
| Use this session to view and maintain a service order activity. You must have a service order activity for a service order to be carried out. You can perform a number of tasks in this session related to service order activity, cost lines, inspections, and hours accounting. You can carry out the following tasks: View, Maintain and Create Service Order Activities: To create a new service order activity, you can click New on the Specific menu. You must then enter the relevant details and save the record. The addition of a service order activity is imperative to the implementation of the service order. View, Maintain and Estimate cost lines: You can enter financial details pertaining to the material, labor, and other cost lines for the service order activity. View, Maintain, create Actual Cost lines: For each service order activity, you can enter the actual costs. View, Maintain, create Inspection: For each service order activity, you can enter Inspections that must be carried out for a service order activity. View, Maintain, create Hours Accounting: For each service order activity, you can account the hours. Service Order Activity Lines The lines on the tabs refer to the following sessions: Estimated Materials: The lines on the Estimated Materials tab refer to the Service Order Estimated Material Costs (tssoc2120m000) session. Double-click Estimated Materials for more detailed information. Estimated Labor: The lines on the Estimated Labor tab refer to the Service Order Estimated Labor Costs (tssoc2130m000) session. Double-click Estimated Labor for more detailed information. Estimated Other: The lines on the Estimated Other tab refer to the Service Order Estimated Other Costs (tssoc2140m000) session. Double-click Estimated Other for more detailed information. Actual Material: The lines on the Actual Material tab refer to the Service Order Actual Material Costs (tssoc2121m000) session. Double-click Actual Material for more detailed information. Actual Labor: The lines on the Actual Labor tab refer to the Service Orders Actual Labor Costs (tssoc2131m000) session. Double-click Actual Labor for more detailed information. Actual Other: The lines on the Actual Other tab refer to the Service Order Actual Other Costs (tssoc2141m000) session. Double-click the Actual Other for more detailed information. Inspections: The lines on the Inspection tab refer to the Inspections (tssoc2550m100) session. Double-click Inspections for more detailed information. Service Order Hours: The lines on the Service Order Hours tab refer to the Service Order Hours (tptmm1130m0000) session. Double-click Service Order Hours for more detailed information. Assignments: The lines on the Assignment tab refer to the Service Engineer Assignments (tssoc2105m000) session. Double click the Service Engineer Assignments for more information.
Fields | Description
Service Order | The number of the service order for which the activities are listed.
Description | If the service order is created for an external customer, this field displays the name of the sold-to business partner. If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order.
Service Order Status | The service order's current status.
Line Number | The smallest unit of activity that can be carried out for a service order. Multiple activities can be defined per service order. This can be useful, for example, to combine calls with planned maintenance activities. Default value Numbering The activity-line number enables you to define more than one activity for a service order.
Activity Status | The current status of the service order activity.
Reference Activity | The code of the reference activity listed for the service order. If the reference activity has an inspection template, as maintained in the Reference Activity - Measurement Types (tsacm3160m000) session, the inspection template's measurements are used to add inspection lines in the Inspections (tssoc2550m000) session for the service order. Note Any requirements, such as material, labor, or other, listed for the reference activity are added to the cost lines of the service order.
Description | The description or name of the reference activity.
Service Type | service type. You can define Issue and Receipt warehouse order type for a service type in the Service Types (tsmdm0130m000) session. When a warehouse order is created for a service order activity, ERP LN selects Warehouse Order of Type Issue or Warehouse Order of Type Receipt defined for the service type. Note If Warehouse Order of Type is not defined for the service type linked to service order activity, ERP LN selects the Warehouse Order of Type Issue or Warehouse Order of Type Receipt of service type linked to Service Order Header. Note Incase Issue and Receipt warehouse order type for the service type is not defined, ERP LN selects the default Warehouse Order Type defined in Default Warehouse Order Types by Origin (whinh0120m000) session.
Description | The description of the service type.
Coverage Type | The code of the service order activity's coverage type.
Coverage Type | The name or description of the coverage type.
Cluster | The cluster to which the item on which the service order activity is carried out belongs.
Description | The description or name of the cluster.
Service Contract | A sales agreement between a service organization and a customer for a specific period, that states the configurations (clusters or serialized items) to be maintained, the coverage terms, and the agreed price.
Item | The item on which the service order activity is carried out.
Serial Number | The serial number of the item on which the activity is carried out.
Description | The name or description of the item.
Downtime Ratio | The activity's downtime ratio. Default value The downtime ratio specified for the reference activity in the Reference Activities (tsacm1101m000) details session.
Planned Start Time | The time planned for the activity to start. Note The value in this field cannot be greater than the Earliest Start Time. This field is enabled only for the service order activities with the status Free, Planned, or Released.
Planned Finish Time | The time planned for the service order activity to finish. Note The value in this field cannot be greater than the Latest Finish Time. This field is enabled only for the service order activities with the status Free, Planned, or Released.
Earliest Start Time | The earliest time that any physical machinations required by the service order activity can be started, for example, delivery of the required materials. You can maintain this field if the activity's status is Free or Planned. If the value you enter in this field is prior to the Earliest Finish Time of the service order, ERP LN updates the service order's Earliest Start Time with this value. Note You cannot maintain this field if the activity is generated from: A call in the Call Management module A planned activity in the Service Planning & Concepts module
Latest Finish Time | The time at which any physical machinations required by the service order activity must be finished, for example, the return of unused materials to the warehouse. You can maintain this field if the activity's status is Free, Planned or Released. If you enter a value in this field that is later than the Latest Finish Time of the service order, ERP LN updates the service order's Latest Finish Time with this value. Note You cannot maintain this field if the activity is generated from: A call in the Call Management module. A planned activity in the Service Planning & Concepts module.
Appointment | If this check box is selected, an appointment to carry out the service order activity for the sold-to business partner (customer) has been made. Related topics To define appointments for service orders
Coverage Time | The coverage time for the activity used in case of contract, quotation or warranty coverages.
Call | The call from which the service order is originated.
Problem | The problem code.
Problem | The name or description of the problem.
Activity Duration | The amount of time it takes to carry out the activity. Default value The duration specified for the reference activity, in the Reference Activities (tsacm1101m000) details session. All activity durations listed for the service order are added up to give the order duration of the service order. Note You can only maintain this field if the activity's status is Free, Planned, or Released. If labor cost lines are linked to the service order activity, the total of all durations specified in these lines will be displayed here when you click Recalculate.
Activity Duration | The unit used to express the activity's duration.
Commands | Description
Insert | Creates a new service order activity.
Service Order Activity Details | Use this option to view the Service Order Activities (tssoc2110m000) session.
Propagate Tax Settings | Creates or restores uniform tax settings.
Print Draft Invoice | Use this option to print the draft invoice. This option is available if: The service order is an external service order. The status of the service order activity is Released or Completed. The actual quantity and total sales amount are defined. The service order is linked to ERP project and is enabled only for the cost lines which will be invoiced through service orders. Note: If the Total Invoice check box is selected, the cost lines with the statuses Free and costed will be printed in the draft invoice. If the Total Invoice check box is cleared, only the cost lines with status Free are printed in the draft invoice.
Recalculate Activity Duration | Sums up the reference activity duration specified in the configuration lines and updates the Duration field on the Service Order Quotation header.
Set Activity to Released | Use this option to change the status of the service order activity to Released. The service order activities you select are released, in dependent of the header status, which can be Free or Planned. The Status of the service order activities that are not yet selected for release remain unchanged.
Set Activity to Completed | Use this option to change the status of the service order activity to Completed.
Set Activity to Costed | Use this option to change the status of the service order activity to Costed.
Appointment | Starts the Appointments (tsmdm0123m000) session.
Print Draft Invoice | Prints the service orders.
Print Service Order Documents | Prints the service order documents.
Configuration Tree | Use this option to view the list of clusters for a particular Sold-to-BP represented in the graphical form.
Determine Start | If you use this option and you enter the planned end date, the planned start date is calculated backwards by activity duration and availability by calendars. The calendars are selected from the serialized items, if specified, or from the cluster. If no calendars are defined for the durations, ERP displays an error message. If the planned end date is not calculated, no activities are planned.
Determine Finish | If you use this option and you enter the planned start date, the planned finish date is calculated forwards by means of activity duration and availability by calendars. The calendars are selected from the serialized items, if specified, or from the cluster. If no calendars are defined for the durations concerned, ERP displays an error message. If the planned start date is not calculated, no activities are planned.