| To use the search engine |  |
| When calls are reported in the Call (tsclm1100m000) session, you can use the search engine in Service to quickly find clusters or serialized items. If you apply the search engine to ERP LN users, the ERP LN user who enters a new call in the Call (tsclm1100m000) session can click on: The Cluster field to automatically start the Search Criteria(Clusters) (tsmdm0280m000) session. The Item field to automatically start the Search Criteria(Serialized Items) (tsmdm0281m000) session. To apply the search engine to a ERP LN user: In the General Service Parameters (tsmdm0100m000) session, on the Searching tab , select the Apply Search Engine for Clusters check box and/or the Apply Search Engine for Serialized Items check box. Under Search Argument: Location Address, select up to five search arguments with index, and up to five search arguments without index. On the appropriate menu, choose Replace Location Add. Search Arguments. In the Replace Location Address Search Arguments (tsmdm0200m000) session, click Replace. Note To apply the search engine to users who enter calls, select the Automatic Start check box in the Service User Profiles (tsmdm1150m000) session for the applicable users. For further details, see the Help of the Automatic Start check box. |