Support organizations worldwide always have a requirement to satisfy their customer calls in the shortest possible time. The present support scenario typically involves a support engineer working over phone lines with the customer, eventually leading to the presence of on site consultants. Such methods of supporting customer calls result in inflated costs for the organization with little value addition to the customers. In such cases, a support analysis tool which is capable of analyzing the customers' system while delivering an insight to the support engineer could be very valuable.
The OnePoint Diagnostics Portal has several features which makes the above scenario possible. It is a small and efficient tool which analyzes the user's system according to the needs and requirements of any support organization. The product is 100% generic and configurable according to the needs of the target support organization. The OnePoint Diagnostics Portal works in combination with a Business Intelligence Center (BIC) to deliver support to the clients of the support organization.