OnePoint Diagnostics is able to retrieve company critical information from servers. To protect from undesired access by unknown users, privileges must explicitly be granted by an admin user.
Access permissions are regulated at two levels:
Note: "client" is any computer on which a browser is opened to connect to OnePoint Diagnostics.
A user who has received an account may not necessarily be able to connect to OnePoint Diagnostics. The IP-address of the computer on which the user is working must be known to the OnePoint Diagnostics server.
If this is not the case, when connecting to OnePoint Diagnostics the following (or similar) error message may be returned by the browser, even if the user has entered the correct address in the browser:
|
The page cannot be displayed |
| The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings. | |
The remedy is to ask the admin user to add access privileges for the client's IP-address.
The client's IP-address can be determined as follows:
On Windows computers:
On Unix machines:
Contact your system administrator to determine the IP-address on a Unix machine. A helpful tool is the gethost utility which is included in the OnePoint Diagnostics installation directory on the server. The command to execute is "./gethost -v". The gethost utility is platform specific, but may be copied to another server of the same type to determine the IP-address.