VERSION(S): E-Service 2.0 SITUATION IDENTIFIED IN: E-Service 2.0 SP1 - Automatic Dispatching SITUATION DESCRIPTION: Automatic Dispatching weights are not corresponding to the labels. SITUATION DESCRIPTION: Automatic Dispatching for a question is not done properly. The weights of Businesspartner and Regional Settings is not considered. SOLUTION DESCRIPTION: The solution for both the defects can be found on the Support FTP Site. It contains 2 files. 1 - readme.txt: This solution description 2 - ES2.0SP1P000116102001.zip Copy this file to your local web server. Extract to a temp folder. The extracted solution folder contains 3 files; E-Service/input/thankyou.asp - Copy this asp file to E-Service/input/. Replace the Old one. E-Service/manager/ntServicesOrder_edit.asp - Copy this asp file to E-Service/manager/. Replace the Old one. E-Service/manager/ntservices_list.asp - Copy this asp file to E-Service/manager/. Replace the Old one. PatchDetails.doc - The Situation and solution Description are described. PATH TO SOLUTION: ftp://ftp.support.baan.com/updates/E-Enterprise/E-Service/2.0/Sol_After_SP1/2.0.1.118831