SITUATION IDENTIFIED IN: EService2.0 SP1 SITUATION DESCRIPTION: In EService2.0 SP1, using the troubleshooting option, the user can see some question & answers for a particular product & product category. If the user attempts to see the answerdetails for an answer which has an attachment then an error 'variable not defined' is shown. Also the answer details & attachments are not visible.This is an error! This error will NOT appear when there are no attachments to an answer. SOLUTION DESCRIPTION: Problem is fixed in 1 ASP(answerdetails.asp) file. The solution can be found on the Support FTP Site. It contains 2 files. 1 - readme.txt: This has solution description 2 - answerdetails.asp Copy this asp file to /E-Service/troubleshooting Replace the old one. PATH TO SOLUTION: ftp://ftp.support.baan.com/updates/E-Enterprise/E-Service/2.0/Sol_after_SP1/2.0.1.115966