SITUATION IDENTIFIED IN: E-Service Remote 2.0 SP1

SITUATION DESCRIPTION: 
E-Service Remote 2.0 SP1 does not work properly if the client machine(user) is using Windows 2000.It was not possible to open master data and certain options. Synchronize Master Data application was giving an error when it was run.

SOLUTION DESCRIPTION: 

E-Service Remote 2.0 SP1 is working perfectly when Windows 2000 is used as a client.It is possible to run Synchronize Master Data application without any problems on the web server.

The solution can be found on the Support FTP site.
It contains 2 files.

1 - readme.txt : The solution description.

2 - V2.0sp1p0003d27122001-B50b.zip - For E-Service Remote customers connecting to Baan ERP 5.0b

3 - V2.0sp1p0003d27122001-B50c.zip - For E-Service Remote customers connecting to Baan ERP 5.0c

Now take the following actions to install this solution:


  Copy this zip file to your local web server and extract the files from the .zip file to a temp folder.

	The following files will be present :

1) VirtualOffice.asp
	Copy this file to the <path where E-ServiceRemote is installed>\EE11\E-ServiceRemote - Replace old one.

2) Download.asp
	Copy this file to the <path where E-ServiceRemote is installed>\EE11\E-ServiceRemote - Replace old one.

3) EServiceRemote.cab
	Copy this file to the <path where E-ServiceRemote is installed>\EE11\E-ServiceRemote - Replace old one.

4) SynchronizeMasterData.exe
	Back up or delete the file - "SynchronizeMasterData.exe" in the directory: <path where E-ServiceRemote is installed>\Baan E-ServiceRemote\SynchronizeMasterData .Copy this file into the directory.	

NOTE:
	Before opening Internet Explorer in the Windows 2000 machine,check the following:
	Using RegEdit utility ,navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataFactory\HandlerInfo.
	Make sure that HandlerRequired is set to 0 and DefaultHandler is "" (Null string).  

PATH TO SOLUTION:
ftp://ftp.support.baan.com/updates/E-Enterprise/E-Service%20Remote/2.0/Sol_After_SP1/2.0.1.121180/

	
