| # Employees - Service (tsmdm1140m000) Use this session to list and maintain details of service employees. In the details session, service employees selected from the Employees - General (tccom0101m000) session, can be linked to a service area and a service car, and have their planning details (supervisor, maximum daily overtime, labor costs) and paging information listed. On the appropriate menu you can start the following sessions: Service Employee - Skills (tsmdm1135m000)- Use this session to list the skills of a selected service employee. Service Employees by Supervisor (tsmdm1543m000)- Use this session to display the list of employees to whom the selected employee is the supervisor of. Service Area - Service Employees (tsmdm1542m000)- Use this session to display a list of service employees who work in the same service area. Service Employee Person(s) working for the service department. Note Only employees whose departments are defined as service centers, are allowed. Service Department The code of the service department that the service employee works for. Service Department The name or description of the service department. Service Area The code of the service area that the service employee works in. Related topics Service areas Service Area The name or description of the service area. Service Car The service car that the employee uses to carry out field service. Service Car The name or description of the service car. Supervisor The code of the service employee's supervisor. Selected from the Employees - Service (tsmdm1140m000) session. Note Avoid looping: an employee cannot be the supervisor of his own supervisor. Supervisor The name of the service employee's supervisor. Maximum Overtime per Day The maximum number of extra hours (that is, outside normal hours) the service employee can work per day. Note Normal working hours are specified by the calendar code selected for the employee in the Employees - General (tccom0101m000) session. Sales Rate The rate the customer is charged for any overtime work done by the service employee (outside normal working hours). Labor Rate The labor rate of the service employee. Cost Rate The overtime rate of the service employee. Cost Rate The monetary unit in which the cost price is expressed. Sales Rate The monetary unit in which the sales price is expressed. Pager Enabled If this check box is selected, the pager is enabled. If this check box is cleared, the pager is inactive. Assignment The service engineer's current assignment. Assignment The description of the assignment. Notes Enter additional text as required. Last Updated The date and time when this information was last modified. |