| # Scope The objective of this case is to describe which subsequent activities are required to solve a customer's problem related to a product that can be repaired at a repair center only . A call is entered that describes the problem and the necessity. Afterwards, the call is assigned to an engineer who is trying to solve the problem or get more details. If the problem is not solved, the call is escalated to a maintenance sales order, which can handle repair or replacement of the part under question. The maintenance sales order is executed either as a parts replacement order, as a replacement receipt or delivery, or loaner or receipt, or as parts repair order, which results in the receipt, repair, or delivery of the part. |