| # Case assumptions In this case, the following assumptions are made: The customer is already known from the quotation phase and, therefore, is not entered in Customer Data Management. The potential iteration in the process of defining the final specifications in between the sign-off of the quotation and the issuing of the sales order is not modeled. All items, including the long-lead-time items, are ordered in the contract-phase. The production of the customized product can only be started after goods that have specifically been ordered for this product are received at the warehouse. Usually, a project starts with an empty warehouse, mainly filled with very generic items, whereas project-specific items are usually required for a project. Installation of equipment at site is part of the project contract. The work is carried out by the Service Department. The invoicing is usually carried out at various moments during an actual project, for example, contract signing, production start, production finish, and actual delivery. However, this case assumes, for reasons of simplicity, to only show this invoicing-part of the process at the end of the project. |