| # Case description The input for this case is a request for a service contract. In the request, the pricing and warranty terms for a configuration is specified. Based on the specification, a quotation is made, which consists of one of more customer-specific configurations and prices. In each configuration, the item hierarchy plus the agreed warranty is described. The contract is drawn up based on the quotation. The contract then requires a final approval by the customer. After the contract is signed, an overview can be generated in which all periodic (preventive) service activities are specified. Afterwards, all generated service orders can be planned or re-planned and scheduled or rescheduled based on available resource capacity. In case of sufficient capacity, all materials are issued from the warehouse to the site and the order can be carried out. After the activities have ended the actual material usage and the hours spent are registered for invoicing purposes. After finalizing all activities, the service order can be closed and all costs can be transferred to the financial department and invoiced to the customer, depending on the warranty. |