| # Creating supplier claim request from customer claims You can generate a supplier claim request from a customer claim. If the Generate Supplier Claim field is set to To Be Generated and the record is saved in the Customer Claim Lines (tscmm1110m000) session, a record is created in the Supplier Claim Requests (tscmm1114m000) session. There are two possible ways to generate a supplier claim depending on the Wait on Supplier Claim Approval checkbox: If the Wait on Supplier Claim Approval checkbox is selected in the Supplier Claim Requests (tscmm1114m000) session, the approval of the supplier claim line to be generated is mandatory for the approval of the customer claim line that it is generated from. LN allows to approve the customer claim Line only after the supplier claim is approved. If the Wait on Supplier Claim Approval checkbox is not selected, the supplier claim can only be generated after the customer claim line is approved. The approval of the customer claim is not affected with the outcome of the supplier claim. If the Generate Supplier Claim field is set to To Be Generated in the Customer Claim Lines (tscmm1110m000) session, after the Customer Claim Line Status is set to Approved, the Wait on Supplier Claim Approval checkbox in the Supplier Claim Requests (tscmm1114m000) session is disabled because the Customer Claim has already been approved. If the Return Material Required checkbox is selected in the Customer Claim Lines (tscmm1110m000) session, but not all items are received, a question is asked to verify whether it is ok to generate the supplier claim anyway. You can group supplier claim requests to one supplier claim, based on the grouping functionality in the Generate Supplier Claim (tscmm1260m000) session, For more information, refer to the Grouping Supplier Claim Requests section in Generating supplier claim. You can generate the actual supplier claim using the Generate Supplier Claim option in the Supplier Claim Requests (tscmm1114m000) session or from the Customer Claim Header in Customer Claim - Lines (tscmm1600m000) session. In case Supplier Claim is started from Supplier Claim Requests (tscmm1114m000) session, it can only be executed for the marked line(s). If started from Customer Claim - Lines (tscmm1600m000) session, all the lines of the claim are checked and all the lines that are set to To Be Generated are processed, if all conditions for generating a Supplier Claim have been met for that particular line. After the claim is generated the Generate Supplier Claim field is set to Generated. You cannot modify the data in the Supplier Claim Requests (tscmm1114m000) session after the supplier claim is generated. If you delete the supplier claim, the field Generate Supplier Claim is set To Be Generated again and LN allows you to modify the data in the Supplier Claim Requests (tscmm1114m000) session. Related topics Customer claim process Supplier claim process Warranty handling on customer claims Creating supplier claim requests from service order cost lines/maintenance sales coverage lines Generating supplier claim |