| # History Service Engineer Assignments (tssoc8553m000) Use this session to display the history data of Service Engineer Assignments. Note The Paging tab is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Service Order The number of the service order for which the engineers are listed. Description If the service order is created for an external customer, this field displays the name of the sold-to business partner. If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order. Line The sequence number that enables you to define more than one engineer for a service order. Default value Numbering History Time The date and time when the service engineer assignment was posted to history. Activity The number of the service-order activity line that the service engineer will work on. Note By default, this field is zero (0), indicating that the service engineer is assigned to the entire service order. Service Engineer The code of the service engineer assigned to the service order. Service Engineer The name of the service engineer assigned to the service order. Pager Enabled If this check box is selected, the service engineer is available for paging.This will be defaulted from a combination of Employees - Service (tsmdm1140m000) session and Pager Data (tsmdm1170m000) session of the employee. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Page Required If this check box is selected, the service order requires paging the service engineer. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Activate Paging If this check box is selected, the service employee must be paged. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Paging Interval The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Default value The value specified in the Page Response Time [min] field in the Priorities (tcmcs0170m000) session. Escalation Date/Time The date and time when the order exceeds the paging reaction period, defined in the Paging Interval field in the Service Order Parameters (tssoc0100m000) session. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Paging Counter The number of times a paging message was sent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Last Page Sent The date and time when the last paging message was sent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Downloaded Time The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by the Mobile Service application. The assignment cannot be deleted if this field is filled. Job Sheet Completion Time The date and time, when the engineers report the completion of the assignment. Complete in the sense that the assignment has been successfully executed at customer site. This field is used both by Service and Mobile Service.This field is enabled if a service engineer has no assignments pending. In other words, all the assignments of service engineer have actual times filled in. Last Changed Time The last instance where the planned start time and finish time were updated or when the planner manually changed Service Engineer Assignment related data. Planned Start Time The planned start date and time when the service engineer is expected to commence work on the execution of the service order activity. Planned Finish Time The planned date and time when the service engineer is expected to complete the execution of the service order activity. Actual Start Time The date and time when the service engineer starts work on the execution of the assigned assignment. Actual Finish Time The date and time when the service engineer completes the execution of the assigned assignment. Reject Time The date and time when the service engineer rejects the assignment that is assigned. This rejection time can be filled either Manually or by the Mobile Service application. Rejection Reason The code for the rejection of the service order activity. The Rejection Reasons of type Assignment rejection can be entered. The Rejection Reason, include Lack of skill, Lack of material, sickness in addition to the others. Description The description or name of the code. Assignment Text Additional text with regards to the assignment. Accept Time The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptence. The information can be conveyed by fax, mobile phones, pager or telephone. The Assignment cannot be deleted if this time is filled. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Print Service Order History Prints the service order history. |