| # Function: Maintenance sales order entry maintenance Maintenance Sales orders can be given rise to from helpdesk/support desk. In these types of cases, this function deals with creation of maintenance sales orders from calls. This function is linked to processes that would help in the creation of maintenance sales orders and, based on the merits of the call, give rise to maintenance sales order lines. The rest of the processing can be carried out by the processed linked to the major function RMA/depot repair. Process: Enter maintenance sales order (call-based) (code: MCO06a) Sales orders can be arise from helpdesk/support desk. In these types of cases, this function deals with the creation of maintenance sales orders from calls. This function is linked to processes that would help in the creation of maintenance sales orders and, based on the merits of the call, give rise to maintenance sales order lines. The rest of the processing can be carried out by the processed linked to the major function RMA/depot repair. Assumptions: No assumptions apply in this case. IT support: LN Maintenance Sales Control |