| # Contract Management Service contracts describe the obligations between the service supplier and the external customer. Service contracts make service business more predictable with steady revenue streams. However, the contracts must be handled properly. You can use item price lists to create a quotation for a customer. You can select and customize a contract template. You can define contract terms and conditions such as pricing method, and expiry date for specific business requirements. The contract can be invoiced by installments. Warranties Warranties are agreements out of product assurances made with the sale of various products. The assurance is offered in terms of providing free or discounted service for particular lock-in periods, and then providing free or discounted services for problems that might occur. Warranty details consist of the duration, effective period, and the type of warranty. A warranty can be offered as an Owner/Manufacturer type, Supplier type, or Non-Specific type. A number of coverage terms to be covered by the warranty can be defined on each warranty definition. Warranty handling on customer claims The cost lines linked to a customer claim can be covered by warranty. The warranty can be a serialized item control warranty or generic warranty. The warranty that is applied to the service order activity can be of type Serial Warranty or Generic Warranty. Warranty handling on service order/activity/maintenance sales order The cost lines linked to a service order activity or maintenance part lines can be covered by warranty. The warranty can be a serialized item control warranty or generic warranty. The warranty that is applied to the service order activity can be of type Serialized Item Warranty or Generic Warranty. Contract quotations Through this business asset, you can define and manage quotations for service contracts. Successful quotations result in a service contract; unsuccessful quotations can be canceled. Both types can be posted to contract history. Service contracts A sales agreement between a service organization and a customer for a specific period, that states the configurations ( installation groups or serialized item) to be maintained, the coverage terms, and the agreed price. Installment templates A template that specifies an invoice method, the interval between two installments, the installment variant, and the method in which the number of financial periods of an installment should be specified. The template can be used in contract quotations and service contracts. Service-contract templates These templates are generic contract templates and can be made specific to the item with a definition of price per period. These templates are not specific to customers, and do not have specific configuration lines because the templates themselves are specific to items. However, contract templates provide an easy, predefined way to copy terms and agreements into contracts. You can define coverage terms and cost terms within each template, and you can copy these coverage and cost terms into the respective contract configuration line. You can set effective period for templates, so you can always use templates in practice. Coverage terms - phased vs. non-phased A coverage term stores agreements on the duration, the cost covering method, and the costs of these agreements. You can create coverage terms for a service contract or quotation, installation group, coverage type, term type, or sequence number. The cost amounts and sales amounts of the term are also stored. The defined coverage terms are valid for the entire duration of the service contract. You can phase these terms, depending on time or on the value of the main counter of a counter model. The coverage terms can be further specified in the cost terms. Terms in contract management Terms contain the details of the agreements between the business partners. You can define terms and conditions for: A service-contract template A service-contract quotation A service contract A service-order quotation Using price terms and coverage terms You can use coverage terms and/or price terms for a service contract applicable for service orders/maintenance sales orders. A warranty Recalculation of sales price and linking of a contract on service order If the pricing data on the Service Order/Service Order Activities is modified, the sales price must be recalculated. You can also link/unlink a service contract with pricing terms to the Service Order. Recalculation of sales price and linking contracts to the MSO If the pricing data is modified on the MSO Part Line and the Coverage Line, the sales price must be recalculated. You can also link/unlink a service contract with pricing terms to the MSO. Linking pricing contract on call You can unlink/link a service contract with pricing terms on a call. |