| # Service Types (tsmdm0130m000) Use this session to display or define service types. To define a service type: Enter a unique code and a description. Select the appropriate order procedure, coverage type, and availability type. Click the Save button. Note If you have started this session by zooming, you can only find and select a record. Customer Claim related and Supplier Claim related fields are available only if Customer Claim check box and Supplier Claim check box are selected in the General Service Parameters (tsmdm0100m000) session. Related topics Warranties Warranty handling on service order/activity/maintenance sales order Warranty handling on customer claims Travel Cost Lines Default Setup Creating and Generating Travel Cost Lines Recalculating Travel Cost Lines General General Service Type The code of the service type. Description The name or description of the service type. Order Procedure The service type's order procedure. The Order Procedure can either be: Normal Emergency Coverage Type The coverage type which determines how the service type's costs will be covered. Selected from the Coverage Types (tsmdm0135m000) session. Description The name or description of the coverage type. Availability Type The code of the availability type given to the service type. Selected from the Availability Types (tcccp0101m000) session. Note If you leave this field empty, the availability type specified in the General Service Parameters (tsmdm0100m000) is used for this service type. Generate Default Assignment If this check box is selected, and a service engineer is specified on the service order header, LN creates a service execution assignment for the service order activities for the service type, defined in the Service Type field. The assignment is created for the service engineer. If this check box is cleared, and a service engineer is specified on the service order header, LN does not create service execution assignments for service order activities for the service type, defined in the Service Type field. The service engineer specified on the service order header may not take up the work or may just complete part of the work assigned. In both cases, service execution assignments must be created manually, for the activities. Note Use service types with this check box selected for service order activities that require a single service engineer. Use service types with this check box cleared for service order activities that require multiple service engineers. Note When you run the Run Global SRP (tssoc2260m000) session with this parameter checked, LN generates assignments for the service engineer linked to the service order header. Assignments are generated only for activities that have no assignments defined for this engineer. When you generate service order, with this parameter checked, LN assigns the engineer of the service order header; to the order activity. VAT Based On The VAT is charged based on goods or services. LN defaults this value for service orders, customer claims and supplier claims. Allowed values VAT Based on Warehouse Order Type For Issue / Delivery Enter the Warehousing Order Type for Issue. Select the warehouse order type for issue from Warehousing Order Types (whinh0110m000) session. LN displays the Warehousing Order Type of type Issue. Receipt / Return Enter the Warehousing Order Type for Receipt. Select the warehouse order type for receipt from Warehousing Order Types (whinh0110m000) session. LN displays the Warehousing Order Type of type Receipt. Claim Claim Management Claim Invoice Procedure The procedure that determines how reimburse for costs claim lines are handled. Customer Claim Credit Note Based : Reimburse for costs claim lines are invoiced in sales invoicing, that results in a sales credit note, which you send to your customer. Invoice Based : Reimburse for costs claim lines are linked to purchase invoice lines in Accounts Payable (ACP), that are invoice lines of the purchase invoice you receive from your customer. Supplier Claim Invoice Based : Reimburse for costs claim lines are linked to purchase invoice lines in Accounts Payable (ACP), that are invoice lines of the purchase invoice you receive from your customer. Invoice Based : Reimburse for costs claim lines are invoiced in sales invoicing, that results in a sales invoice, which you send to your supplier. Print Acknowledgement If this check box is selected, printing an acknowledgement is part of the procedure for customer claim using this service type. Print Acknowledgement Automatically If this check box is selected, the acknowledgement is printed automatically as a part of the approval / rejection step in the claim handling process. Note This field is applicable only if the Print Acknowledgement check box is selected. Customer Claim Use Estimates If this check box is selected, customer claim using the Service Type can use estimates to pre-calculate the claims. Print RMA If this check box is selected, printing an RMA (Return Material Authorization) document is a part of the procedure. Print RMA Automatically If this check box is selected, the RMA (Return Material Authorization) document is printed automatically as a part of the approval step in the claim handling process. Note This field is applicable only if the Print RMA check box is selected. Generate Supplier Claim Required If this check box is selected, a supplier claim must be generated as a part of the handling process of a customer claim with this service type. Wait for Supplier Claim Approval If this check box is selected, the supplier claim needs to be approved by the supplier before approving the customer claim. If the box is not checked the supplier claim can be generated after the customer claim has been approved. Supplier Claim Print Supplier Claim Required If this check box is selected, printing the supplier claim is a mandatory part of the supplier claim procedure. Print Supplier Claim Automatically If this check box is selected, the supplier claim document is printed automatically when submitting a supplier claim Note This field is applicable only if the Print Supplier Claim Required check box is selected. Wait for RMA Document If this check box is selected, the shipment of the defective item must be processed only after the RMA (Return Material Authorization) document is received. Order Type Normal Delivery The order type. The order type determines which sessions are part of the order procedure and how and in which sequence this procedure is executed. LN defaults this value when purchase orders are generated. Note If these values are not specified, LN considers the order type and the order series defined in Purchase Control. Description The description or name of the code. Order Type Direct Delivery The order type for direct delivery. The order type determines which sessions are part of the order procedure and how and in which sequence this procedure is executed. LN defaults this value when purchase orders are generated. Note If these values are not specified, LN considers the order type and the order series defined in Purchase Control. Description The description or name of the code. Force Generic Warranty If this check box is selected, you must link Generic Warranty to the service type. LN overrules the existing serialized item warranty with the generic warranty defined in the Generic Warranties (tsctm5100m000) session. Generic Warranty The code of the generic warranty. LN defaults this value in the Service Order Activities (tssoc2110m000) session and the Maintenance Sales Order - Lines (tsmsc1100m100) session. The generic warranty must be valid. Note This field is mandatory if the Force Generic Warranty check box is selected. The selected generic warranty must be active at the time of linking. Travel Planning Method The method that indicates whether the travel planning is based on service order header or service order activity line. Allowed values Travel Planning Method |