| # Call Transaction Log (tsclm8580m000) Use this session to display the call transactions that are logged. Transactions are logged for a call whenever there a change is made to any of the following fields: Status Emergency Sold-to BP Installation Group Item Serial Number Reported Problem Problem Priority Appointment Support Department Support Engineer Waiting Expected Problem Expected Solution Required Activity Established Problem Established Solution Activity Taken Spent Time [HHHH.MM] Blocking Comment Duration Description Bad Fix Reaction Time Latest Solution Start Time Latest Solution Finish Time You can view details of: All transactions Transactions due only to status Transactions due only to waiting Transfer-related transactions Call The code that identifies the call. Transaction Time The date and time that the transaction was logged. Action Done By The user, who can be the call-taker, support engineer, or service ngineer, who performed the change. Status The current status of the call. Modified Field The field modified in the transaction. Selected from: Waiting If this check box is selected, the call has been put on hold by the user, who can be the call-taker, support engineer, or service engineer, to allow more time to solve the call. Comment Indicates if transaction text exists for the call. Old Value The value of the field before the field was modified. New Value The current value of the modified field. Waiting Use this command to view the transactions in the log whose status is waiting. Transferred Use this command to view the log with status Transferred Status Changes Use this command to view the log with status changes. All Logs Use this command to view all the logs. |