<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/docs/app_crm" xml:lang="en">
   <Header>
      <Title>CRM</Title>
   </Header>
   <GeneralSection>
      <List>
         <ListItem ID="crmug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9653EUS.pdf|U9653|tdsmi*" role="wwwlink">Infor LN CRM - User Guide for CRM</Link>
            </Paragraph>
            <List>
               <ListIntro>This document describes the process to set up and use
				Customer Relations Management (CRM) to:</ListIntro>
               <ListItem>Specify and track sales and marketing data in a flexible
				way</ListItem>
               <ListItem>Register information on prospective and current business
				partners</ListItem>
               <ListItem>Use opportunities to record and monitor sales
				potentials</ListItem>
               <ListItem>Create, schedule, and report various sales and marketing
				activities</ListItem>
               <ListItem>Set up and use the text editor</ListItem>
               <ListItem>Synchronize contacts and activities between CRM and
				Microsoft Exchange</ListItem>
            </List>
         </ListItem>
      </List>
   </GeneralSection>
</ManualTopic>