| # Items - Service (tsmdm2100m000) Use this session to define default service values for items. Related topics Item data Warranties Warranty handling on service order/activity/maintenance sales order Warranty handling on customer claims Item The code of the service item to which the service defaults apply. Note Only items with an Item Type Purchased, Manufactured, Cost, or Service are permitted. See the Items - General (tcibd0501m000) session. The item cannot be a stock to order item. General General Description The description or name of the item. Text Text (additional) Related topics Using texts Search Argument The search key given to the item. Related topics Using search keys Item Control Service Department The service department responsible for carrying out the service/maintenance activities on the item. Description The name or description of the service department responsible for carrying out service/maintenance on the item. Configuration Controlled Indicates if the item is configuration controlled. Repairable If this check box is selected, the item must be sent to an overhaul shop after the lifetime duration of the item expires. LN automatically creates a To Warehouse line in the Service Order Actual Material Costs (tssoc2121m000) session when the following conditions are met: The check box is selected The option selected in the Delivery Type field is following: From Warehouse From Warehouse in Car From Warehouse by Transport From Service Kit From Service Inventory By Purchase Order By Field Purchase The quantity defaulted in the To Warehouse line is zero and can be changed by the user. The user can enter the quantity of defective item(s) that is received for repair. Contract and Warranties Warranty The code of the warranty covering the item. Warranty The description or name of the warranty covering the item. Contract Discount Scheme If services or terms of a warranty overlap with the services of a contract agreement for an item, a discount or reduction in terms on the contract price can be offered. The discount scheme defines the contract's discount percentage during the period when the warranty is valid for the item. This enables you to include an initial warranty period during which no invoices are sent to the customer. You can also use a discount scheme independently from a warranty, for example, if you agree on a once-only discount with the customer. Note The discount scheme you specify here is the default value in the Contract Configuration Lines (tsctm1110m300) session. Covered by Contract The mode of contract coverage defined for the item. Following are the possible values: Covered : The item is covered by a service contract but is not defined in the configuration lines of the service contract. Covered & Used for Definition: The item is covered by a service contract and is defined in the configuration lines of the service contract. Not Covered: The item is not covered by a service contract. When you create a serialized item for the same item code, in the Serialized Items (tscfg2100m000) session, the value that you select in the field is defaulted in the Cost Coverage field. Repair Warranty Duration The duration of the item's repair warranty. Note This field is used by the Maintenance Sales Control module. While registering a sales order line for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the Repair Warranty pricing method. Repair Warranty Duration The unit used to specify the repair warranty duration. Item Grouping Service Item Group The service item group into which the item can be categorized. Service Item Group The name of the service item group that the item is categorized in. Serialized Item Group The serialized-item group into which the serialized item is categorized. Note Only applicable to serialized items. Serialized Item Group The name of the serialized-item group the item is categorized into. Depot Repair Delivery Type The delivery type for the item that requires shop maintenance. Allowed values Delivery Type Note Supplier Direct Delivery: Indicates how the material that is required to carry out the activities, must be delivered, or what will happen to the defective item. Select this option if the supplier must deliver item directly to the customer location after raising a purchase order. Action Outgoing Subassembly The action performed on an outgoing subassembly. Allowed values Action Outgoing Subassembly Logistics Subcontracting Subcontractor The subcontractor responsible for carrying out any required subcontracting work on the item. Note This will be the default subcontractor for: A serialized item based on this item. A subcontract agreement generated from a service contract with configuration lines based on this item. Subcontractor The name of the subcontractor responsible for carrying out any required subcontracting work on the item. Blanket Agreement A high level agreement that describes the terms and conditions applicable for the item for which service is provided by a third-party organization. After the blanket agreement is defined, the details will be provided to the organization for which items must be subcontracted. The blanket agreement can become the basis for a subcontract agreement. Field Service Control Service Kit Type The code of the service kit type that the item is linked to. Service Kit Type The description or name of the service kit type. Delivery Type The delivery type for the an item that require shop maintenance. Allowed values Delivery Type Note Supplier Direct Delivery: Indicates how the material that is required to carry out the activities, must be delivered, or what will happen to the defective item. Select this option if the supplier must deliver item directly to the customer location after raising a purchase order. Note Measurement Type The code of the measurement type for which measurement is defined. Related topics Measurements Dependent variable and norm value Description The description or name of the item's measurement. Position The code of the position where the item is located. Life Cycle The life cycle of the item. Life Cycle The unit in which the life cycle of the item is expressed. Maintenance Cycle The period after which the item requires maintenance. Note Only applicable to items or serialized items. If you generate a maintenance prediction for an item using the Generate Maintenance Plan (tsspc2200m000) session, the predicted maintenance dates are calculated for one maintenance cycle only. The maintenance cycle is always equal to or less than the item's life cycle. Maintenance Cycle The unit in which the maintenance cycle of the item is defined. Use Residual Value If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory. Sales Data Currency The code of the currency used to calculate the service price for the item. Currency The name of the currency used to calculate the service price for the item. Service Price The service price of the item. Last Transaction Date The date on which the service price of the item was last changed. Sales Unit The unit of measure by which the item is sold. Sales Unit The name or description of the units by which the item is sold. Sales Price Unit The quantity of sales units for which the item's sales price is given. Example 14mm bolts are sold in packages of 10 bolts. The Sales Unit is pieces. The Sales Price Unit is 10. Note The Sales Price Unit must be available in the unit set and the conversion factor must be defined for the unit. Return Deliveries Return Unconsumed Items to Warehouse If this check box is selected, the material that is not used must be returned to the warehouse. Note This is the default value for the Return unconsumed Items to Warehouse checkbox on the Service Order Actual Material Costs (tssoc2121m000) and Work Order Material Resources (tswcs4110m000) sessions for the service item. Claim Customer Claim Claim Method Customer Claim The Claim Method used to indicate how a customer claim for the item is handled. The customer can be compensated financially or with replacement of the material. The value is used as a default on a customer claim line for this item. Allowed values Claim Method Return Material from Customer Required If this check box is selected, a customer claim line for this item can only be approved after the defective part is returned by the customer. The value is used as a default on a customer claim line for this item. Service Inspection Required If this check box is selected, service inspection is required for the item if it is used on a customer claim line. This value is used as a default on a customer claim line for the item. Measurement Type The code of the measurement type used for the Service Inspection. Position The code of the position where the item is located. Supplier Claim Claim Method Supplier Claim The Claim Method used to indicate how a supplier claim is handled. The supplier can compensate financially or by shipping a item. The value is used as a default on a supplier claim line for this item. Allowed values Claim Method Return Material to Supplier Required If this check box is selected, a supplier claim line can only be approved after the defective part is returned to the supplier. The value is used as a default on a supplier claim line for this item. Serialized Item Warranty Terms If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, generic warranty can be defined for the item. Note This field is applicable only for the serialized controlled items. Warranty The code of the warranty template from which all the related coverage and cost terms are derived. Note This field is applicable only if the Serialized Item Warranty Terms check box is selected. Description The description or name of the code. Supplier Warranty The code of the supplier warranty template. Generic Warranty The code of the generic warranty that is defaulted on all the serialized items that are created. Note This field is applicable only if the Serialized Item Warranty Terms check box is not selected. This field is applicable only for the serialized controlled items. |