| # Function: Handling of Maintenance sales orders The objective of this function is to handle different cases of maintenance sales orders. Maintenance sales order deals with four cases and in essence is little more than a simple RMA: Part maintenance, which deals with repair of parts being sent back. Part delivery, which can happen as a replacement. Part receipt, which can enable receipt of defective or scrapped parts. Part loans, which can ship items for short times and then can expect returns. Process: Handle Maintenance sales order (code: MSD03a) Maintenance sales orders can deal with numerous parts handled, by means of repair of parts, or by means of delivery of parts (from a business perspective a receipt is supposed to complement a delivery), receipt of parts, or delivery of loan items. Receipt is supposed to trigger repairs and the delivery could trigger Invoicing. Because loan items are offered on a temporary basis, a delivered loan item must be returned to raise an invoice, otherwise, you cannot project the correct amount in Invoicing. Assumptions: No assumptions apply in this case. IT support: LN Service, Maintenance Sales Control |