| # Invoicing Intervals (tsclm0170m000) Use this session to define and maintain invoicing intervals. Related topics Time intervals for invoicing Call Management master data Invoice Interval The code that identifies the invoicing interval. Description The name or decription of the invoicing interval. Invoice Time Unit The time unit used to express values in the invoicing interval. Invoice Time Unit The name or description of the unit. Lower Limit The minimum amount of time that must be spent spent solving a call before the call can be invoiced. If time spent solving the call is less than the value in this field, the customer will not be invoiced for the call. Upper Limit The maximum amount of time that a call can be invoiced for. If more time is spent solving a call than the value in this field, the customer will only be invoiced for the amount of time entered in this field. Rounding Method Select the method of rounding the invoiced time. The Rounding Method can either be: Round Off (Normal): If the invoice value is 10.6, then the value is rounded off to 11. Round up: If the invoice value is 10.6, then the value is rounded to 11.Similarly, if the value is 10.1, the value is rounded to 11. Round down: If the invoice value is 10.4 then the value is rounded to 10. Similarly, if the value is 10.9, the value will be rounded to 10. |