| # Contract Quotation Helpdesk Terms - History (tsctm8534m200) Use this session to maintain the history of selected help desk cost-term that is associated with the coverage term that is selected from the service-contract quotation. Note If you must change the terms, after a certain number of calls, for example, then a new coverage term must be created. Contract Quotation A quotation to a business partner for the provision of a service contract. Configuration Line Number The line number identifying the configuration for which the total amounts apply. Line Type The classification of the line. The line type can either be Normal, Total or Calculation. A total line is a sum total of calculation lines. A Calculation line is a partial configuration and contributes to the overall configuration of the type Total line. Description The description or name of the code. Coverage Type A financial classification that indicates to what extent work is covered under warranty or contract, and what part of the activities can be charged. Coverage Term For a service type / term type combination, this is a unique sequence number. Default value of step size: 10 Note The default value can be changed if required. Prices If this check box is selected, sales prices can be defined for the service contract configuration line. If this check box is selected, the Contract Price Type fields are visible and the default value for Contract Price Type field is set to Time and Material. Note This field is visible only if: The Configuration line is set to Normal Line. The Use Prices in Service Contracts checkbox is selected in Contract Management Parameters (tsctm0100m000) session. Coverage If this check box is selected, the coverage and cost terms can be defined for the configuration line. Note This field is visible only if: The configuration line is set to Normal Line. The Use Prices in Service Contracts checkbox is selected in Contract Management Parameters (tsctm0100m000) session. Helpdesk Term Number The number used to identify the cost term of the coverage term. The default step size is 10. Covered Calls The number of calls that are covered by the contract or warranty. Covered Call Units The number of call units that are covered by the contract or warranty. Cost Component A cost component is a user-defined category for the classification of costs. Cost components have the following functions: To break down an item's cost price, sales price, or valuation price. To create a comparison between the estimated production order costs and the actual production order costs. To calculate production variances. To view the distribution of your costs over the various cost components in the Cost Accounting module. Cost components can be of the following cost types: Material Costs Operation Costs Surcharge on Material Costs Surcharge on Operation Costs WIP Transfer Costs General Costs Note If you use Assembly Control (ASC), you cannot use cost components of the General Costs type. Related topics Cost components in Service Description The description of the cost component. Invoice Interval The invoice interval's code. Time Unit The unit used to define time. Time Unit The description of the time unit. Labor Rate The labor rate code, defined in the Labor Rate Codes (tcppl0190m000) session in People. A sales rate and cost rate can be specified in this labor rate code. You can assign labor rates on a wider scale to, for example, A service department, for all work done by the service department. An Installation group, for all work carried out on the Installation group. In the Service Order Parameters (tssoc0100m000) session, default labor rate search paths can be set for the following: Estimated sales rate Estimated cost rate Actual sales rate Actual cost rate Description The description or name of the code. Response Time A response time defines, from the time a call is registered, the period of time within which: The service provider must react to the call; A solution to the call's problem must be started; A solution to the call's problem must be finished. The description or name of the code. Cost Rate Your company's reference currency, which is defined in the Companies (tcemm1170m000) session. Related topics To use currencies Cost Amount The sum of the cost amounts of all coverage terms that are associated with the indicated service type or term type. Note The amount is expressed in the home currency. Sales Amount The sum of the sales amounts of all coverage terms that are associated with the indicated service type or term type. Currency The currency used to express the Sales Amount. Text Text (additional) |