| # Service Engineer Assignments List (tssoc2505m000) Use this session to view the list of service engineer assignments. Note This session can also be viewed as a satellite session in the Service Order (tssoc2100m100) session. To view this session, the Assignments check box must be selected in the Service Order group box, in the Service User Profiles (tsmdm1150m000) session. This session can also be viewed as a satellite session in the Service Order Activity (tssoc2110m100) session. To view this session, the Assignments check box must be selected in the Service Order Activity group box in the Service User Profiles (tsmdm1150m000) session. Note The Paging tab is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Service Order The number of the service order for which the engineers are listed. Line The sequence number that enables you to define more than one engineer for a service order. Default value Numbering Activity The number of the service-order activity line that the service engineer will work on. Service Engineer The code of the service engineer assigned to the service order. Assignment Status The assignment status of the service engineer. Allowed values Engineer Assignment Status Pager Enabled If this check box is selected, the service engineer is available for paging. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Page Required If this check box is selected, the service order requires paging the service engineer. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Activate Paging If this check box is selected, the service employee must be paged. The commands on the appropriate menu provide two paging methods: Automatic paging LN sends the paging message using the value specified in the Paging Interval field. Manual paging This method can be required, for example, if the paging server is down, or if you cannot reach an engineer through the common paging system. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Paging Interval [min] The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Escalation Date/Time The date and time when the order exceeds the paging reaction period, defined in the Paging Interval field in the Service Order Parameters (tssoc0100m000) session. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Paging Counter The number of times a paging message was sent. Note When pages are sent automatically, LN updates this field. In case of manual paging, you can manually change this field. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Last Page Sent The date and time when the last paging message was sent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Downloaded Time The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by Mobile Service application. The assignment cannot be deleted if this field is filled. Accept Time The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptence. The information can be conveyed by fax, mobile phone, pager, or telephone. The assignment cannot be deleted if this time is filled. Actual Start Time The date and time when the service engineer starts work on the execution of the assigned activity. Actual Finish Time The date and time when the service engineer completes the execution of the assigned activity. Job Sheet Completion Time The date and time when the service engineer completes the assigned job sheet. Accept Sets the service engineer assignment status to Accepted. Start Sets the service engineer assignment status to Started. Complete Sets the service engineer assignment status to Completed. Set Order to Completed Click to set the order to Completed status. Set Activity to Completed Click to set the activity to Completed status. Per Order Starts the Service Order Paging Log (tssoc2102m000) session All Orders Starts the Service Order Paging Log List (tssoc2503m000) session. Pager Details Starts the Pager Data (tsmdm1170m000) session. |