| # Support Information Tool (ttsit0100m000) Use this session to gather data about your LN environment. This session collects information about the LN application, the operating system information for the application server and database server, the porting set version and database version. This information is used by Infor Support to provide customers with timely and accurate support. Infor Support can use this information to provide pre-emptive support, in order to head off potential problems with your systems, as well as reduce your case resolution time by making your system information available to support analysts. By running the Support Information Tool on a regular basis and providing the output to Infor Support, you reduce the time required by the support analyst to gather information about your LN environment, allowing them to start working on your case. The Support Information Tool (ttsit0100m000) session collects information through the bshell and runs on the LN application server. You can store the results in a data file on your PC. You can then transfer the file to the Infor Support System through any computer that has access to the Internet. Procedure The Support Information Tool procedure consists of the following steps: Step 1. Start the Support Information Tool You can start the Support Information Tool in the following ways: Login via the Worktop; an Infor LN BW (.bwc) icon is displayed in the system tray. Right-click this icon that and click Help About on the shortcut menu. Subsequently click System Info to start the Support Information Tool. Login via the Worktop and start the Support Information Tool (ttsit0100m000) session. Step 2. Enter the required information Enter the following information:
General tab | Enter the System Status: Select DEMO if your system runs on a demo license. Select TEST if your system is a test system. Select OPERATIONAL if your system is a production system. Select IMPLEMENTING if you are currently implementing LN and have not yet completely configured the application.
Application Server tab (only if the Support Information Tool cannot retrieve this information) | Enter the Hardware Name and Hardware Type. This information is usually displayed automatically.
Database tab (only if the Support Information Tool cannot retrieve this information) | The database information is displayed automatically if the database runs local (on the application server). However, if the database runs remote (on another system) the Support Information Tool cannot detect this information. In that case you are prompted for a login and password for the remote database server, and you must enter the database server information and/or the database version in this tab.
Step 3. Generate an output file Click Save As and store the information in an XML data file on your PC. Step 4. Transfer the XML data file to Infor Support If your PC has no Internet access: copy the XML data file to a system with Internet access. Subsequently connect to the Infor Support Web site http://www.infor.com/inforxtreme. To transfer the XML data file: Go to the Version Scan Tool upload section on the Web site. Enter your email address. Click Browse to open the browse dialog box. Find/select the XML data file and click Open. Click Upload Version Scan Information. Once the transfer is made, your data is stored in the Infor Support system; available to any support analyst you speak with. Note If you do not have access to the Infor Support Web site, you can send the output file as an attachment in an E-mail message to your local Infor Customer Service and Support center. The support center will transfer the data to the Infor Support System. You can also print the contents of the output file and send it by fax. Then, the data is manually entered in the Infor Support System. Please contact your local Infor support center for details on making these types of transfers. Related topics Print Support Information (ttsit0400m000) Customer Your customer code as registered by your software vendor. License Code The license code as registered by your software vendor. Seq. Number The sequence number of the license agreement. You may have more than one BSE environment on your system. You can only have one customer / license code combination per system. If you need a different configuration for each environment, the sequence number distinguishes the different environments on your system. Company Name The name of the organization to which the license is registered for the LN software, which is installed on the selected application server. Latest Appl. Version The VRC code of the latest version of the LN applications, which are installed on the application server. Latest Tools Version The VRC code of the latest version of LN Tools that is installed on the application server. 4GL Engine The 4GL Engine. Tools Interface Version The Tools Interface Version (TIV) number of the 4GL Engine. For details about the TIV, see the LN Programmer's Guide. BSE The directory in which the LN software is installed. Bshell The name of the bshell. Localizations The localization's code. A localization is an adaptation of the standard LN applications for a specific country or region. Languages The language codes of the language versions that are available for the LN applications that are installed on the application server. Portingset The porting set. Port Number The number of the porting set. Tools Interface Version The Tools Interface Version (TIV) number of the bshell. For details about the TIV, see the LN Programmer's Guide. System Status The System Status: Select DEMO if your system runs on a demo license. Select TEST if your system is a test system. Select OPERATIONAL if your system is a production system. Select IMPLEMENTING if you are currently implementing LN and have not yet completely configured the application. Operating System (OS) The name of the operating system that is installed on the application server. OS Version The version of the operating system that is installed on the application server. Target OS Version The operating system version on which the porting set was built. Hostname The host name of the application server. IP Address The Internet Protocol address of the application server. Hardware Name The name of the manufacturer of the application server. Hardware Type The hardware type of the application server. Table Linking If this check box is selected, one or more tables are shared between multiple companies. You can view the shared tables in the Logical Tables (ttaad4120m000) session. DB Driver The name of the database driver that is used in this environment. DB Version The version of the database. DB License Nr. The license number of the database. DB Parameters The parameters used by the database. These parameters are defined in the Database Definitions (ttaad4110s000) session. Operating System (OS) The name of the operating system used on the database server. OS Version The version of the operating system used on the database server. Hostname The host name of the database server. IP Address The Internet Protocol address of the database server. Hardware Name The name of the manufacturer of the database server. Hardware Type The hardware type of the database server. |