<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ff/crm/crm_ff_master_data" xml:lang="it">
   <Header>
      <Title>Master Data</Title>
      <Keyword type="header" order="d1e363190">
         <Level1>Functions and features</Level1>
         <Level2>CRM master data</Level2>
      </Keyword>
      <Keyword type="header" order="d1e363195">
         <Level1>CRM master data</Level1>
         <Level2>functions and features</Level2>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>
         <GUIRef href="/baanerp/crm" role="package">CRM</GUIRef> master
		data includes mandatory and optional master data functions and features. The
		mandatory data is required to perform CRM procedures. The optional data can be
		specified for specific use in several <GUIRef href="/baanerp/crm" role="package">CRM</GUIRef> processes.</Paragraph>
   </AimSection>
   <GeneralSection>
      <List>
         <ListItemHead>
            <Link href="/baanerp/td/onlinemanual/000423#addresses" role="manual" Update="No">Addresses</Link>
         </ListItemHead>
         <ListItem>To communicate with persons and organizations in <GUIRef href="/baanerp/crm" role="package">CRM</GUIRef>, you must specify <Link href="/baanerp/tc/glossary/glossary#Address_tc" role="glossary">addresses</Link> and <Link href="/baanerp/tc/glossary/glossary#AddresFormat_tc" role="glossary">address formats</Link>.</ListItem>
         <ListItemHead>
            <Link href="/baanerp/td/onlinemanual/000423#businesspartners" role="section"
                  Update="No">Business partners, contacts, and employees</Link>
         </ListItemHead>
         <ListItem>You must specify the <Link href="/baanerp/tc/glossary/glossary#BusinePartne_tc" role="glossary">business partners</Link>, <Link href="/baanerp/tc/glossary/glossary#Contact_tc" role="glossary">contacts</Link>, and <Link href="/baanerp/tc/glossary/glossary#Employee_tc" role="glossary">employees</Link> with whom you work.</ListItem>
         <ListItemHead>
            <Link href="/baanerp/td/onlinemanual/000423#sessions" role="section" Update="No">Optional sessions</Link>
         </ListItemHead>
         <ListItem>Several sessions are available in which you can specify
		  optional, but basic information, such as <Link href="/baanerp/td/glossary/glossary#000177" role="glossary">opportunity types</Link>, <Link href="/baanerp/td/glossary/glossary#000403" role="glossary">sales processes</Link>, <Link href="/baanerp/td/glossary/glossary#PhasesInTheP_td" role="glossary">phases</Link>, and <Link href="/baanerp/td/glossary/glossary#000165" role="glossary" Update="No">sources</Link>.</ListItem>
         <ListItemHead>
            <Link href="/baanerp/td/onlinemanual/000423#attributes" role="section" Update="No">Attributes</Link>
         </ListItemHead>
         <ListItem>You can specify <Link href="/baanerp/td/glossary/glossary#FeaturDefini_td" role="glossary">attributes</Link>, which are used to record
		  distinctive information on business partners, contacts, activities,
		  opportunities, letters, and reports.</ListItem>
      </List>
   </GeneralSection>
</ManualTopic>