<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ff/service/service_ff_fieldservice" xml:lang="it">
   <Header>
      <Title>Field Service</Title>
      <Keyword type="header" order="d1e374168">
         <Level1>Functions and features</Level1>
         <Level2>Gestione ordini di assistenza</Level2>
      </Keyword>
      <Keyword type="header" order="d1e374174">
         <Level1>Gestione ordini di assistenza</Level1>
         <Level2>functions and features</Level2>
      </Keyword>
   </Header>
   <ConceptSection>
      <Paragraph>Use <GUIRef href="/baanerp/ts/soc" role="module">Gestione ordini di assistenza</GUIRef> to create the order quotations, plan the order, and monitor
		the implementation of the order, process the order, book costs, and trigger
		invoicing. You can also use <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service orders</Link> to perform on-site repair, replace, or
		upgrade the <Link href="/baanerp/ts/glossary/glossary#Objects_ts" role="glossary">serialized items</Link> or the <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">installation groups</Link>. You can define orders such as internal and external orders,
		orders related to the work performed, scheduled and not-scheduled orders,
		inspections, preventive and corrective work.</Paragraph>
      <Paragraph>You can use the Service Scheduler Workbench to manage and
		perform planning activities.</Paragraph>
   </ConceptSection>
   <GeneralSection>
      <List>
         <ListItemHead>
            <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">Service orders</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>Orders that are used
			 to plan, carry out, and control all repair and maintenance on configurations at
			 customer sites or in company.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000004" role="manual">Ordini di modifica in loco (FCO)</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>The production department or marketing department can begin
			 a Field Change Order (FCO). Production errors or component updates can trigger
			 a Field Change Order. The associated configurations or assets are selected. You
			 can inform customers about problems that may occur and an expected time for
			 repairs to equipment. When an FCO is used, costs are charged to the marketing
			 or production department, and customers get the replacements and service
			 activities.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000038" role="manual" Update="No">Plan and Release Service Orders</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>After you create a
			 service order with the appropriate labor and materials, you can plan the
			 service order’s execution. This planning consists of assigning the material,
			 providing for the necessary inventory transactions to ensure that the material
			 is available, allocating engineers, and checking the business partner’s credit.
			 Planning consists of two phases: global ERP and detailed ERP. You use Global
			 ERP to make mid-term to long-term plans, such as several weeks or months. You
			 use Detailed ERP to perform detailed planning for a few days or weeks
			 ahead.</Paragraph>
         </ListItem>
         <ListItemHead>Service Order Online Marginal Control</ListItemHead>
         <ListItem>
            <Paragraph>Online margin control
			 data is used to determine the financial visibility of an order that is proposed
			 by comparing the total cost and the total sales amount. You can view the
			 estimated or actual cost lines for a service order or service order activity.
			 You can view the details related to the estimated or actual costs for all the
			 service orders other than internal service orders.</Paragraph>
         </ListItem>
         <ListItemHead>Field service returns</ListItemHead>
         <ListItem>
            <Paragraph>Return material can be controlled by the service order. If
			 the <Link href="/baanerp/ts/glossary/glossary#ServicEngine_ts" role="glossary">service engineer</Link> must replace a component at the
			 customer site, the engineer knows the replaced component must be returned. When
			 the parts must be returned, a warehouse order that has the Receipt type is
			 created. You can send these parts back to designated warehouses to be used for
			 work orders to complete repair of parts. Alternatively, the service engineer
			 may have taken excess parts from warehouses to perform replacement activities.
			 In these cases, the excess parts can also be returned to the
			 warehouses.</Paragraph>
         </ListItem>
         <ListItemHead>Costing</ListItemHead>
         <ListItem>
            <Paragraph>All actual costs such as material labor, tools used, and
			 travel costs can be registered. Declarations, hotel expenses, and so on can
			 also be related to a service order. Expenses such as hotel invoices can be
			 charged to service order. Subcontracting costs as well as hours spent on
			 general issues such as car replenishment, car maintenance, and collection of
			 parts can also be charged to a service order.</Paragraph>
         </ListItem>
      </List>
   </GeneralSection>
</ManualTopic>