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<ManualTopic ID="/baanerp/ff/service/service_ff_dr" xml:lang="it">
   <Header>
      <Title> Depot Repair</Title>
      <Keyword type="header" order="d1e374043">
         <Level1>Functions and features</Level1>
         <Level2>Gestione manutenzione postvendita</Level2>
      </Keyword>
      <Keyword type="header" order="d1e374049">
         <Level1>Gestione manutenzione postvendita</Level1>
         <Level2>functions and features</Level2>
      </Keyword>
   </Header>
   <ConceptSection>
      <Paragraph>The Maintenance Sales Control handles depot-related logistic and
		financial transactions. Maintenance Sales Control consists of features related
		to RMA. <Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">Maintenance sales orders</Link> can be registered by entering
		them directly or transferring the orders from a <Link href="/baanerp/ts/glossary/glossary#Call_ts" role="glossary">call</Link>.
		Maintenance Sales Orders can also be created by transferring the Maintenance
		Sales Order quotation to the Maintenance Sales Order. Each maintenance sales
		order can handle a number of part lines. Four types of item transactions can be
		handled within any maintenance sales order:</Paragraph>
      <List>
         <ListItem>Part maintenance: When a part comes back for repairs, you
		  create a part repair transaction. You must receive the part into a warehouse to
		  successfully carry out repair activities as a part of depot repair. A linked
		  work order is required when repairs are implemented through work
		  orders.</ListItem>
         <ListItem>Part delivery: If parts must be delivered to a customer, you
		  use a part delivery line to handle the delivery. Customers may require new or
		  upgrade type subassemblies or additional parts.</ListItem>
         <ListItem>Part receipt: Parts are returned for a variety of reasons, for
		  example, if they are rejected or defective. Outdated parts might also be sold
		  back at reduced prices. You use part receipt lines to manage the return of
		  parts. When a part is exchanged, the parts receipt line and parts delivery
		  lines are combined.</ListItem>
         <ListItem>Part loan: When a part is not available, you can provide the
		  customer with a part to use on a temporary basis. If the service office decides
		  that the customer does not need to return the part, you can convert the part
		  loan line to a part delivery line.</ListItem>
      </List>
   </ConceptSection>
   <GeneralSection>
      <List>
         <ListItemHead>
            <Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">Maintenance sales orders</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>These orders are used to plan, carry out, and control the
			 maintenance on customer-owned components, products, and the logistic handling
			 of spare parts.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000351" role="manual" Update="No">Cancel maintenance sales orders</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>You use the <GUIRef href="/baanerp/ts/msc/tsmsc1210m000" role="session" Update="No">Cancel Maintenance Sales Order - Item Line</GUIRef> session to cancel a maintenance
			 sales order, including all the order's order lines, or a single maintenance
			 sales order lines. You must specify a cancel reason and cancel date. You can
			 also include additional information about the cancellation.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000350" role="manual" Update="No">Close maintenance sales orders</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>For <Link href="/baanerp/ts/glossary/glossary#ServicContra_ts" role="glossary">service contracts</Link> and service quotations, you can
			 specify the search criteria to retrieve <Link href="/baanerp/ts/glossary/glossary#LaborRate_ts" role="glossary">labor rate</Link> code when you define labor cost terms. Based on this defaulted
			 labor rate code, the cost and sales rates are used to calculate the cost and
			 sales amount of the labor cost term.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000526" role="manual">Pegging dei costi in riparazione in officina</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>You can implement cost pegging in the Depot Repair. You can
			 peg the service cost to a project, element and/or an activity. To peg a
			 project, specify the project, element, and/or activity information for the
			 call, the contract, the maintenance sales quotation, maintenance sales orders
			 or work orders.</Paragraph>
         </ListItem>
         <ListItemHead>Work order</ListItemHead>
         <ListItem>
            <Paragraph>Orders that are used
			 to plan, carry out, and control all maintenance on items in a maintenance shop
			 or in a repair shop. A work order consists of at least one work order header,
			 and can have a number of activities that must be carried out on a repairable
			 service item.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000353" role="manual">Allocazioni di materiale, tipi di consegna e stato dell'ordine di lavoro o dell'attività dell'ordine di lavoro</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>
               <Link href="/baanerp/ts/glossary/glossary#000385" role="glossary">Work order</Link> material resource lines are created when status of a work order or work order
			 activity is free, planned, released, and completed.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000327" role="manual">Conto lavoro - Ordine di lavoro</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>A single company may not deliver the entire range of
			 services. In which case, the company may <Link href="/baanerp/ts/glossary/glossary#Subcontract_ts" role="glossary">subcontract</Link> the entire service of a product to a <Link href="/baanerp/ts/glossary/glossary#000399" role="glossary">subcontractor</Link>. In LN, you can enter into a subcontracting agreement
			 with the supplier to carry out the required services as specified in the work
			 order. You must define a Cost or Service item and a subcontractor on the work
			 order to identify that the work order is subcontracted.</Paragraph>
         </ListItem>
         <ListItemHead>Templates</ListItemHead>
         <ListItem>
            <Paragraph>To ease work/repair order preparation, templates can be
			 used. With the aid of the reference activities, you can compose a routing,
			 which means that reference activities are copied and put in sequence. You can
			 copy this routing to the work order.</Paragraph>
         </ListItem>
         <ListItemHead>Work order structure</ListItemHead>
         <ListItem>
            <Paragraph>The carrier for work to be implemented in LN Service is the work
			 order. Work orders can be created in the following ways:</Paragraph>
            <List>
               <ListItem>A work order is created when the item to repair is
				received, which is triggered by the maintenance sales order.</ListItem>
               <ListItem>A user manually creates the work order.</ListItem>
               <ListItem>A work order is generated in a batch for similar items
				owned by the organization (Internal Items) that are defective. This feature is
				applicable only when the item is serialized in inventory. These work orders are
				called Batch Repair Work Orders. The batch process generates a work order for
				each item. Work order resource lines with the Batch Repair delivery type are
				created for the defective serialized items.</ListItem>
            </List>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000536" role="manual">Conto lavoro interno per riparazione in officina</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>It is possibility to create the internal invoice on costing
			 the maintenance work order. n a product is defective, the customer requests for
			 a repair and sends the product to the service department. The service
			 department repairs the product, but some part of the repair is subcontracted to
			 another repair center. Because the subcontracted service center belongs to
			 another legal entity, an internal invoice is required to cover the repair costs
			 incurred by the subcontracted repair center. This internal invoice can be based
			 on the actual material used, actual hours booked and actual other costs such as
			 transportation costs.</Paragraph>
         </ListItem>
         <ListItemHead>
            <Link href="/baanerp/ts/onlinemanual/000537" role="manual">Tariffe commerciali interne</Link>
         </ListItemHead>
         <ListItem>
            <Paragraph>For internal pricing, commercial prices can be used for
			 material and labor. Also, a commercial single fixed price can be specified.
			 This is a fixed repair rate to be paid, on the actual material used and hours
			 spent.</Paragraph>
         </ListItem>
      </List>
   </GeneralSection>
</ManualTopic>