<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/tg/ebm/case/cd000710" xml:lang="en">
   <Header>
      <Title>Scope</Title>
      <Keyword type="header" order="d1e2261876">
         <Level1>Request for Repair</Level1>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>The objective of this case is to describe which subsequent
		activities are required to solve a customer’s problem. A call is entered to
		describe the problem. Next, the call is assigned to an engineer who attempts to
		solve the problem. In case no solution is readily available, the call is
		escalated to an order that is usually planned and carried out.</Paragraph>
   </GeneralSection>
</ManualTopic>