<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm0124m000" xml:lang="en">
   <Header>
      <Title>Priority Time Scale (tsclm0124m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to specify a range of time periods. ERP Enterprise uses these time periods to determine
		  the initial priority and the actual priority of a call in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session. The priority of a call is determined by the
		  specified time period in which the call's initial time to solution and actual
		  time to solution fall.</Paragraph>
      </AimSection>
      <RelatedTopics>
         <SectionTitle>Related topics</SectionTitle>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000346" role="manual">Call priority</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000014" role="manual">Priorities</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000063" role="manual">Response time</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000305" role="manual">Calculation actual time left and reaction time</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000080" role="manual">Call Management master data</Link>
         </RelTopic>
      </RelatedTopics>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="tsclm024.sltt">
         <Header>
            <Title>Solution Time To</Title>
         </Header>
         <FuncDesc>The upper limit of the time range. If a call's time to solution
		  is less than this value, but greater than the upper limit of the time range
		  immediately below, the call will be allocated this time range's description as
		  its priority.</FuncDesc>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000346" role="manual">Call priority</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm024.desc">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The name or description of the time period, which is also the
		  name or description of the priority. Calls whose time to solution falls in your
		  specified value are given this priority.</FuncDesc>
      </FieldHelp>
   </Fields>
</Session>