<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000033" xml:lang="en">
   <Header>
      <Title>How ERP Enterprise allocates engineers</Title>
      <Keyword type="header" order="d1e2775915">
         <Level1>Engineers</Level1>
         <Level2>allocate</Level2>
      </Keyword>
      <Keyword type="header" order="d1e2775920">
         <Level1>Service engineers</Level1>
         <Level2>allocate</Level2>
      </Keyword>
      <Keyword type="header" order="d1e2775925">
         <Level1>Engineers</Level1>
         <Level2>allocate</Level2>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>For detailed SRP, ERP Enterprise allocates engineers as
		follows:</Paragraph>
      <List>
         <ListItem>If activities are defined for a serialized item, that item's
		  preferred engineer is selected.</ListItem>
         <ListItem>If no preferred engineer is available for the serialized item,
		  the preferred engineer of the Installation
		  group is selected.</ListItem>
      </List>
      <Paragraph>The service department
		that is specified on the service order level is used to select all possible
		alternate service engineers. If the service department is a sub service
		department, the main service department can be determined. All service
		engineers from the main service department, and all related sub service
		departments, are selected. The engineers must have all mandatory skills
		specified for the service order order or service order activity.</Paragraph>
      <Paragraph>The <Link href="/baanerp/ts/glossary/glossary#OccupaFactor_ts" role="glossary">efficiency rate</Link> of the
		service order is the maximum recorded among the activity lines (planning
		method: <GUIRef href="/baanerp/ts/domains/soc.srpm#order" role="option">By Service Order</GUIRef>). If the efficiency rate is one, the selected engineer must not
		be a foreman. If the efficiency rate is greater than one, a team must be
		planned. The selected engineer must be a foreman, and must have a minimum
		number of engineers that is equal to the related efficiency rate.</Paragraph>
      <List>
         <ListIntro>Alternate engineers are sorted according to the following
		  rules:</ListIntro>
         <ListItem>The required skill
		  percentage for the serialized item group must be as high as possible. The
		  percentage of skills required for the service orders is related to the
		  serialized item group.</ListItem>
         <ListItem>The engineer with the
		  same service area as the service order is selected first. The engineer with a
		  different service area is selected second, and so on.</ListItem>
         <ListItem>The engineer must have
		  as few unused skills as possible.</ListItem>
         <ListItem>The engineer with the
		  same service department as the service order is selected first. The engineer
		  with a different service department is selected second, and so on.</ListItem>
         <ListItem>Foremen (in case of
		  teams) with the fewest number of engineers are preferred.</ListItem>
      </List>
   </GeneralSection>
</ManualTopic>