<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000535" xml:lang="en">
   <Header>
      <Title>Search path for service contracts</Title>
   </Header>
   <GeneralSection>
      <Paragraph>When you initiate a call, or create a service order or a MSO
		(maintenance sales order), a transaction is generated for the item and serial
		combination. When Infor10 ERP Enterprise searches for an appropriate service contract for this
		transaction, the exact match of the item-serial combination for this contract
		and the transaction is no longer mandatory.</Paragraph>
      <Paragraph>Infor10 ERP Enterprise search for the service contract in the following
		sequence:</Paragraph>
      <List>
         <ListItem>Serial</ListItem>
         <ListItem>Item – cluster</ListItem>
         <ListItem>Cluster</ListItem>
         <ListItem>Item</ListItem>
      </List>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>Infor10 ERP Enterprise applies the most detailed match.</Paragraph>
      </Note>
      <GeneralSection>
         <Paragraph>The following scenario explains how the same items have
		  different coverage because the cluster or the item (without a cluster) is
		  linked to different service contracts:</Paragraph>
         <ProcedureSection>
            <Steps>
               <Step>
                  <StepTitle>The serialized items are sold to the sold-to-BP
				  initially using a sales order</StepTitle>
                  <ProcedureList>
                     <ListItem>Sales order 1 with n lines with serialized item A ser
					 123456, serialized item B ser 123123, serialized item C serial 345345 – linked
					 to CLUSTER 1</ListItem>
                     <ListItem>Sales order 2 with n lines with serialized item A ser
					 789005, serialized item B ser 234234, serialized item C serial 456456 – linked
					 to CLUSTER 2</ListItem>
                     <ListItem>Sales order 3 with n lines with serialized item A ser
					 333333, serialized item B ser 333334, serialized item C serial 333335 – not
					 linked to a cluster</ListItem>
                  </ProcedureList>
               </Step>
               <Step>
                  <StepTitle>The service contracts are defined. Service Contract 1
				  and 2 at cluster level and Service Contract 3 at item level</StepTitle>
                  <Paragraph>In the Service Contract, the conditions per CLUSTER-ITEM
				  combination or ITEM are specified :</Paragraph>
                  <Paragraph>Note: Same item used for different
				  contracts.</Paragraph>
                  <List>
                     <ListItem>SERVICE CONTRACT 1 (invoice all work) customer xyz</ListItem>
                     <ListItem>Start from Jan-1-2011</ListItem>
                     <ListItem>CLUSTER 1 Item A repair coverage 100 euro</ListItem>
                     <ListItem>CLUSTER 1 Item B repair coverage 120 euro</ListItem>
                     <ListItem>CLUSTER 1 Item C repair coverage 210 euro</ListItem>
                  </List>
                  <List>
                     <ListItem>SERVICE CONTRACT 2 (e.g. all work warranty) customer
					 xyz</ListItem>
                     <ListItem>Start from Dec-1-2011</ListItem>
                     <ListItem>CLUSTER 2 Item A repair coverage 50 euro</ListItem>
                     <ListItem>CLUSTER 2 Item B repair coverage 52 euro</ListItem>
                     <ListItem>CLUSTER 2 Item C repair coverage 53 euro</ListItem>
                  </List>
                  <List>
                     <ListItem>SERVICE CONTRACT 3 Customer 333</ListItem>
                     <ListItem>&lt;no cluster specified&gt; Item A coverage 300
					 euro</ListItem>
                  </List>
                  <List>
                     <ListItem>SERVICE CONTRACT 4 Customer 333</ListItem>
                     <ListItem>&lt;no cluster specified&gt; Item A coverage 375
					 euro</ListItem>
                  </List>
               </Step>
               <Step>
                  <StepTitle>Service jobs are registered for the items that have a
				  service contract</StepTitle>
                  <Paragraph>In this example, service jobs are registered using a
				  MSO.</Paragraph>
                  <ProcedureList>
                     <ListItem>MSO order 1 for customer xyz -- Item A, ser 123456 : Infor10 ERP Enterprise identifies the cluster (cluster 1) to which the item
					 belongs, and the service contract. This leads to a repair coverage of 100
					 euros.</ListItem>
                     <ListItem>MSO order 2 for customer xyz – Item A ser 789005 : Infor10 ERP Enterprise identifies that the item is part of Cluster 2 and
					 identifies the service contract for Cluster 2 and item A. This leads to a
					 repair coverage of 50 euro coverage, Example under warranty.</ListItem>
                     <ListItem>MSO order 3 for customer 333 – Item A ser 333333 : LN
					 searches at the next more generic level. LN identifies the service contracts 3
					 and 4 for item A. LN selects the last contract identified (service contract 4
					 in this case) and applies the conditions. This leads to a repair coverage of
					 375 euros.</ListItem>
                  </ProcedureList>
               </Step>
            </Steps>
         </ProcedureSection>
      </GeneralSection>
   </GeneralSection>
</ManualTopic>