<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3120m000" xml:lang="en">
   <Header>
      <Title>Diagnostic Tree (tsclm3120m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to construct, maintain, and
		  use <Link href="/baanerp/ts/glossary/glossary#DiagnoTree_ts" role="glossary">diagnostic trees</Link> to solve calls in the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module.</Paragraph>
      </AimSection>
      <GeneralSection>
         <Paragraph>You construct and
		  maintain diagnostic trees by means of the overview and details sessions. In the
		  overview session, you select the question which</Paragraph>
         <Paragraph>is to be the start
		  point of a diagnostic tree. In the details session, you can list the possible
		  related answers. For each related answer, you can define a problem, solution,
		  and follow-up question.</Paragraph>
         <Paragraph>To diagnose calls by
		  means of a diagnostic tree, for best results, use the graphical form. If, on
		  the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu of the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session, you select <GUIRef href="/baanerp/ts/clm/tsclm1100m000#exec.user.9" role="command">Diagnostic Tree (Graphical)</GUIRef>, ERP Enterprise displays the graphic
		  version of the diagnostic tree of the question selected in the <GUIRef href="/baanerp/ts/clm/tsclm3121m000#tsclm300.qstn" role="manual">Question</GUIRef> field.</Paragraph>
      </GeneralSection>
      <RelatedTopics>
         <SectionTitle>Related topics</SectionTitle>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000347" role="manual">Solution Control</Link>
         </RelTopic>
      </RelatedTopics>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="tsclm320.cqst">
         <Header>
            <Title>Question</Title>
         </Header>
         <FuncDesc>The code of the question for which you list the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answers</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm300.qstn">
         <Header>
            <Title>Question</Title>
         </Header>
         <FuncDesc>A brief description of the question.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm320.seqn">
         <Header>
            <Title>Seq. No.</Title>
         </Header>
         <FuncDesc>The number given to distinguish the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link> from the
		  other related answers listed for the start question.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm320.cswr">
         <Header>
            <Title>Related Answer</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link>, selected
		  from the <GUIRef href="/baanerp/ts/clm/tsclm3105m000" role="session">Answers (tsclm3105m000)</GUIRef> session.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm305.nswr">
         <Header>
            <Title>Related Answer</Title>
         </Header>
         <FuncDesc>The description of the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm320.item">
         <Header>
            <Title>Item of Related Answer</Title>
         </Header>
         <FuncDesc>The code of the item that the related answer refers to.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="exp.prb">
         <Header>
            <Title>Expected Problem</Title>
         </Header>
         <FuncDesc>If this check box is selected, an <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link> has been
		  defined for the related answer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="exp.sol">
         <Header>
            <Title>Expected Solution</Title>
         </Header>
         <FuncDesc>If this check box is selected, an <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> has been
		  defined for the related answer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="txta.yn">
         <Header>
            <Title>Diagnostic Text</Title>
         </Header>
         <FuncDesc>If this check box is selected, a diagnostic text has
		  been created for the related answer.</FuncDesc>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/basictasks/000007" role="manual">To use texts</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm320.fqst">
         <Header>
            <Title>Follow-up Question</Title>
         </Header>
         <FuncDesc>An additional question to be asked if the caller gives the
		  related answer.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <List>
               <ListItem>If, on the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu, you
				select <GUIRef href="/baanerp/ts/clm/tsclm3120m000#exec.user.0" role="command">Follow-up Question</GUIRef>, ERP Enterprise enters this question
				into the <GUIRef href="/baanerp/ts/clm/tsclm3120m000#tsclm320.cqst" role="manual">Question</GUIRef> field of this session, so you can add
				related answers to the follow-up question.</ListItem>
               <ListItem>If you select a
				question that is already a start point of a diagnostic tree, the question's
				entire diagnostic tree, which includes all of the question's related answers,
				associated items, <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problems</Link>, <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solutions</Link>, and
				follow-up questions, is added.</ListItem>
            </List>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tcibd001.dsca">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The name or description of the item that the related answer
		  refers to.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm320.cprl">
         <Header>
            <Title>Expected Problem</Title>
         </Header>
         <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link>, which is
		  based on the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>After the problem is
			 solved, you can register the established solution, which can differ from the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link>, in the <GUIRef href="/baanerp/ts/clm/tsclm3140m000" role="session">Solution Control (tsclm3140m000)</GUIRef> session.</Paragraph>
         </Note>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000347" role="manual">Solution Control</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm330.desc">
         <Header>
            <Title>Expected Problem</Title>
         </Header>
         <FuncDesc>A brief description of the problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm320.cstn">
         <Header>
            <Title>Expected Solution</Title>
         </Header>
         <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> to the <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>After the problem is
			 solved, you can register the established solution, which can differ from the
			 expected solution, in the <GUIRef href="/baanerp/ts/clm/tsclm3140m000" role="session">Solution Control (tsclm3140m000)</GUIRef> session.</Paragraph>
         </Note>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000347" role="manual">Solution Control</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm335.desc">
         <Header>
            <Title>Expected Solution</Title>
         </Header>
         <FuncDesc>A brief description of the solution.</FuncDesc>
      </FieldHelp>
   </Fields>
   <FormCommands>
      <CommandHelp ID="exec.user.2">
         <Header>
            <Title>Diagnostic Tree (Graphical)</Title>
         </Header>
         <FuncDesc>Click this button to open the graphic version of the <GUIRef href="/baanerp/ts/clm/tsclm3120m000" role="session">Diagnostic Tree (tsclm3120m000)</GUIRef> session, with your selected item's start question as
		  the beginning point.</FuncDesc>
      </CommandHelp>
   </FormCommands>
</Session>