<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000046" xml:lang="en">
   <Header>
      <Title>To unblock calls, service orders, and sales orders</Title>
      <Keyword type="header" order="d1e2788218">
         <Level1>Service orders</Level1>
         <Level2>unblock</Level2>
      </Keyword>
      <Keyword type="header" order="d1e2788223">
         <Level1>Unblock service orders or sales orders</Level1>
      </Keyword>
      <Keyword type="header" order="d1e2788226">
         <Level1>Order unblocking</Level1>
      </Keyword>
      <Keyword type="header" order="d1e2788229">
         <Level1>Call unblockung</Level1>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>To unblock calls, <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service orders</Link>, and maintenance sales orders, you can use
		the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</GUIRef> session.</Paragraph>
      <ProcedureList>
         <ListIntro>To unblock:</ListIntro>
         <ListItem>Select the blocking
		  line In the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</GUIRef> session.</ListItem>
         <ListItem>On the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu, click <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000#unblock.the.line" role="command">Release</GUIRef>, or press CTRL+SHIFT+R. ERP Enterprise ERP fills in the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000#tsmdm101.tmrl" role="manual">Time of Release</GUIRef> field automatically.</ListItem>
      </ProcedureList>
      <Paragraph>The call or order is
		unblocked and you can continue processing the call or order.</Paragraph>
   </GeneralSection>
</ManualTopic>