<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/tg/ebm/case/cd000640" xml:lang="en">
   <Header>
      <Title>Case description</Title>
   </Header>
   <GeneralSection>
      <Paragraph>The input for this case is a request for a service contract. In
		the request, the pricing and warranty terms for a configuration is specified.
		Based on the specification, a quotation is made, which consists of one of more
		customer-specific configurations and prices. In each configuration, the item
		hierarchy plus the agreed warranty is described.</Paragraph>
      <Paragraph>The contract is drawn up based on the quotation. The contract
		then requires a final approval by the customer.</Paragraph>
      <Paragraph>After the contract is signed, an overview can be generated in
		which all periodic (preventive) service activities are specified.</Paragraph>
      <Paragraph>Afterwards, all generated service orders can be planned or
		re-planned and scheduled or rescheduled based on available resource
		capacity.</Paragraph>
      <Paragraph>In case of sufficient capacity, all materials are issued from
		the warehouse to the site and the order can be carried out. After the
		activities have ended the actual material usage and the hours spent are
		registered for invoicing purposes.</Paragraph>
      <Paragraph>After finalizing all activities, the service order can be closed
		and all costs can be transferred to the financial department and invoiced to
		the customer, depending on the warranty.</Paragraph>
   </GeneralSection>
</ManualTopic>