<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000336" xml:lang="en">
   <Header>
      <Title>Service contract status</Title>
      <Keyword type="header" order="d1e2790148">
         <Level1>Service contract</Level1>
         <Level2>status</Level2>
      </Keyword>
      <Keyword type="header" order="d1e2790153">
         <Level1>Status</Level1>
         <Level2>service contract</Level2>
      </Keyword>
   </Header>
   <GeneralSection>
      <GeneralSection>
         <SectionTitle>Define a service contract</SectionTitle>
         <Paragraph>The status of the
		  service contract is set to <GUIRef href="/baanerp/ts/domains/ctm.scon#free" role="option">Free</GUIRef> after you define the service contract</Paragraph>
      </GeneralSection>
      <GeneralSection>
         <SectionTitle>Activate a service contract</SectionTitle>
         <ProcedureList>
            <ListItem>Select the specific service contract.</ListItem>
            <ListItem>Click <GUIRef href="" role="manual">Activate Contract</GUIRef> in the <GUIRef href="/baanerp/ts/ctm/tsctm3100m000" role="session">Service Contracts (tsctm3100m000)</GUIRef> details session. The status of the service contract
			 must be <GUIRef href="/baanerp/ts/domains/ctm.scon#free" role="option">Free</GUIRef>.</ListItem>
         </ProcedureList>
      </GeneralSection>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>You can link service
		  orders to a service contract once the status is set to <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="option">Active</GUIRef>.</Paragraph>
      </Note>
      <GeneralSection>
         <SectionTitle>Set service contracts to Expired</SectionTitle>
         <Paragraph>To expire a service
		  contract, the status of the service contract must be <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="option">Active</GUIRef>.</Paragraph>
         <Paragraph>Use the <GUIRef href="/baanerp/ts/ctm/tsctm3200m000" role="session">Expire Service Contracts (tsctm3200m000)</GUIRef> session to set the status of the service
		  contract to <GUIRef href="/baanerp/ts/domains/ctm.scon#expired" role="option">Expired</GUIRef>.</Paragraph>
      </GeneralSection>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>You can also use this
		  session to generate a warning to indicate the expiry of a service contract.</Paragraph>
      </Note>
      <GeneralSection>
         <SectionTitle>Cancel a service contract</SectionTitle>
         <Paragraph>Note that to cancel a
		  service contract, the status of the service contract must be <GUIRef href="/baanerp/ts/domains/ctm.scon#free" role="option">Free</GUIRef> or <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="option">Active</GUIRef>.</Paragraph>
         <ProcedureList>
            <ListItem>Select the service
			 contract in the <GUIRef href="/baanerp/ts/ctm/tsctm3100m000" role="session">Service Contracts (tsctm3100m000)</GUIRef> session.</ListItem>
            <ListItem>On the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu, click one
			 of the following commands: <List>
                  <ListItem>The installments that do not require any further
				  invoicing are cancelled.</ListItem>
                  <ListItem>You can also issue a closing installment to close
				  financially the service contract.</ListItem>
                  <ListItem>
                     <GUIRef href="" role="manual">Delete Maintenance Planning</GUIRef>: To remove
				  any provision for planned maintenance.</ListItem>
               </List>
            </ListItem>
            <ListItem>Start the details
			 session:</ListItem>
            <ListItem>Click <GUIRef href="" role="manual">Abort Contract</GUIRef> to start the <GUIRef href="/baanerp/ts/ctm/tsctm3203m000" role="session">Cancel Service Contract (tsctm3203m000)</GUIRef> session.</ListItem>
            <ListItem>Enter the
			 cancellation reason.</ListItem>
         </ProcedureList>
      </GeneralSection>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>The status of the
		  service contract is set to <GUIRef href="/baanerp/ts/domains/ctm.scon#canceled" role="option">Canceled</GUIRef>.</Paragraph>
      </Note>
      <GeneralSection>
         <SectionTitle>Close a service contract</SectionTitle>
         <Paragraph>You can close a service
		  contract with a status <GUIRef href="/baanerp/ts/domains/ctm.scon#canceled" role="option">Canceled</GUIRef> or <GUIRef href="/baanerp/ts/domains/ctm.scon#expired" role="option">Expired</GUIRef>.</Paragraph>
         <Paragraph>To select the service
		  contracts that must be processed, use the <GUIRef href="/baanerp/ts/ctm/tsctm3201m000" role="session">Close Service Contracts (tsctm3201m000)</GUIRef> session .</Paragraph>
      </GeneralSection>
   </GeneralSection>
</ManualTopic>