<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/tf/onlinemanual/000110" xml:lang="en">
   <Header>
      <Title>Problem invoices</Title>
      <Keyword type="header" order="d1e1945629">
         <Level1>Problem invoices</Level1>
      </Keyword>
   </Header>
   <AimSection ID="aim_problem_invoices">
      <Paragraph>You can use a problem
		code to indicate that a problem exists for a sales invoice. If the <Link href="/baanerp/tc/glossary/glossary#InvoicetoBus_tc" role="glossary">invoice-to business partner</Link> informs you that a problem exists with regard to your invoice and that the
		invoice will not be paid, you can link a problem code to the invoice.</Paragraph>
   </AimSection>
   <GeneralSection>
      <Paragraph>Use the <Link href="/baanerp/tf/acr/tfacr0120m000" role="session">Problem/Reason (tfacr0120m000)</Link> session to
		define problem codes. You can define different problem codes for different
		problems that can arise.</Paragraph>
      <List>
         <ListIntro>Some examples of problems are:</ListIntro>
         <ListItem>The business partner does not receive all goods.</ListItem>
         <ListItem>The business partner rejects the goods or some of the goods.</ListItem>
         <ListItem>The invoice amount is different from the business partner's
		  order amount.</ListItem>
      </List>
      <List>
         <ListIntro>For each problem type, you can indicate whether:</ListIntro>
         <ListItem> 
            <Link href="/baanerp/tf/glossary/glossary#Reminder_tf" role="glossary">Reminders</Link> must still be sent
		  that concern this invoice</ListItem>
         <ListItem>The invoice must still
		  be included in the <Link href="/baanerp/tf/glossary/glossary#DirectDebit_tf" role="glossary">direct debit</Link> selection</ListItem>
      </List>
      <List>
         <ListIntro>To indicate that a certain problem exists for a sales
		  invoice, you can link the appropriate problem code to the invoice. You can
		  manually link a problem code to an invoice:</ListIntro>
         <ListItem>When you register the
		  invoice in the <GUIRef href="/baanerp/tf/acr/tfacr1110s000" role="session">Sales Invoices (tfacr1110s000)</GUIRef> session</ListItem>
         <ListItem>At a later time in the <GUIRef href="/baanerp/tf/acr/tfacr2100s000" role="session">Sales Invoice Details (tfacr2100s000)</GUIRef> session</ListItem>
      </List>
      <Paragraph>You can remove the
		problem code from the invoice in one of the above sessions.</Paragraph>
   </GeneralSection>
   <RelatedTopics>
      <SectionTitle>Related topics</SectionTitle>
      <RelTopic>
         <Link href="/baanerp/tf/onlinemanual/000025" role="manual">Credit control</Link>
      </RelTopic>
   </RelatedTopics>
</ManualTopic>