<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3140m000" xml:lang="en">
   <Header>
      <Title>Solution Control (tsclm3140m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to view,
		  define, and maintain a list of solution details for a specific item's problem.</Paragraph>
      </AimSection>
      <GeneralSection>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <List>
               <ListItem>The solutions are listed in descending order of their
				success rates.</ListItem>
               <ListItem>To display the item's solution control diagram, on the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu, choose <GUIRef href="/baanerp/ts/clm/tsclm3140m000#start.gbf" role="command">Solution Control - Tree</GUIRef>.</ListItem>
            </List>
         </Note>
      </GeneralSection>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="tsclm340.item">
         <Header>
            <Title>Item</Title>
         </Header>
         <FuncDesc>The code of the item that the problem relates to.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tcibd001.dsca">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The name or description of the item.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cprl">
         <Header>
            <Title>Problem</Title>
         </Header>
         <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000059" role="glossary">actual problem</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm330.desc">
         <Header>
            <Title>Problem</Title>
         </Header>
         <FuncDesc>The description of the <Link href="/baanerp/ts/glossary/glossary#000059" role="glossary">actual problem</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cstn">
         <Header>
            <Title>Solution</Title>
         </Header>
         <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>You can list more
			 than one expected solution for a given problem.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm335.desc">
         <Header>
            <Title>Solution</Title>
         </Header>
         <FuncDesc>The description of the solution.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.crac">
         <Header>
            <Title>Required Activity</Title>
         </Header>
         <FuncDesc>The action required, as determined by the service/support
		engineer, to solve the call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.nrsl">
         <Header>
            <Title>Success Rate</Title>
         </Header>
         <FuncDesc>The number of times the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> was also
		  the <Link href="/baanerp/ts/glossary/glossary#000060" role="glossary">actual solution</Link> for the
		  item/problem combination.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>Every time the
			 solution is accepted in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session as a solution for the item/problem
			 combination, ERP Enterprise increments this number by one.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsacm101.desc">
         <Header>
            <Title>Required Activity</Title>
         </Header>
         <FuncDesc>The name or description of the required activity.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.susr">
         <Header>
            <Title>Solvable by Customer</Title>
         </Header>
         <FuncDesc>If this check box is selected, the support engineer can solve the problem.
		  That is, the call-taker does not have to generate a <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link> or a <Link href="/baanerp/ts/glossary/glossary#000385" role="glossary">work order</Link> to solve the
		  call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cbps">
         <Header>
            <Title>Signal</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#Signals_tc" role="glossary">signal</Link> ERP Enterprise displays every
		  time you select this solution to the item's problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tcmcs039.dsca">
         <Header>
            <Title>Signal</Title>
         </Header>
         <FuncDesc>The signal's text, which appears when you select the solution
		  for the item and problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cchl">
         <Header>
            <Title>Checklist</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#Checklist_ts" role="glossary">checklist</Link> that must be
		  filled out before the call can be set to <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="option">Solved</GUIRef>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>Checklists are
			 optional. You can select a checklist in the <GUIRef href="/baanerp/ts/mdm/tsmdm0140m000" role="session">Checklists (tsmdm0140m000)</GUIRef> session.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsmdm040.desc">
         <Header>
            <Title>Checklist</Title>
         </Header>
         <FuncDesc>The name or description of the checklist.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="txta.yn">
         <Header>
            <Title>Solution Control Text</Title>
         </Header>
         <FuncDesc>If this check box is selected, an associated solution control text is
		  available.</FuncDesc>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000069" role="manual">Text (additional)</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
   </Fields>
</Session>