<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000135" xml:lang="en">
   <Header>
      <Title>Service order processing</Title>
      <Keyword type="header" order="d1e2794172">
         <Level1>Service Order Control</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>
         <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">Service orders</Link> are generated from the <GUIRef href="" role="manual">Call Management</GUIRef> module, <GUIRef href="" role="manual">Planning &amp; Concepts</GUIRef> module, and <GUIRef href="/baanerp/tp" role="package">Project</GUIRef>. However, you can also
	  create service orders manually. If required, you can create the service order
	  from a quotation. Another way to create a service order is to generate orders
	  out of the FCO functionality. Service orders can be defined and processed on
	  active PCS projects, or on already delivered PCS projects.</Paragraph>
   </AimSection>
   <GeneralSection>
      <Paragraph>The service order can have several statuses throughout the order
	  life cycle, ranging from Free to Closed. These statuses enable you to control
	  the service order. Interruption is a sub-status that you can use for parts
	  nonavailability or because the customer’s asset is not available or any other
	  reason.</Paragraph>
      <List>
         <ListIntro>The following statuses are available with the following
		meaning:</ListIntro>
         <ListItem>
            <GUIRef href="" role="manual">Free:</GUIRef> The order is currently not planned or
		scheduled. Everything can be changed.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Planned:</GUIRef> To enable Global SRP to plan the
		order, which means that the parts required be allocated to the warehouse or
		purchased. The activities are soft allocated to the preferred service engineers
		for a configuration.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Blocked:</GUIRef> The order is blocked for credit
		reasons; the financial department must investigate further.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Released:</GUIRef> When the order reaches this status,
		the order is ready to be executed. If intelligent scheduling is required, this
		can be achieved by service scheduler or by service scheduler assistant.
		Alternatively, if fixed (preferred) engineers are allotted to service orders, a
		batch process can be run to plainly release a service order. In any case, this
		step would release warehouse material, if stock is available, and enables you
		to start execution of the orders. Emergency calls can be transferred to service
		orders in Released status directly.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Interrupted:</GUIRef> For some reason, the order cannot
		be carried out, for example, hold for parts or asset not available, which is a
		sub-status in status Released.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Ready (or Completed).</GUIRef> The job is finished,
		material used, hours used, and so on, and can be entered in ERP Enterprise.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Costed:</GUIRef> All costs and expenses are booked to
		the service order, the auditor can check the order. Contractual obligations and
		warranty obligations are checked to calculate the invoice price. This also
		means that costs are properly booked and the invoices for these service orders
		can be sent.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Closed:</GUIRef> The invoice process is also carried
		out, which means that the order is entirely processed and, therefore, can be
		closed and deleted. However, before orders can be closed the reconciliation
		processes in Financials must be carried out.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">History:</GUIRef> Orders that are costed can be posted
		to history.</ListItem>
      </List>
      <Paragraph>The steps to carry out also depend on the service procedures
	  that were selected. If, for example, the Preventive Maintenance for Plant
	  (Internal) Maintenance service procedure is selected, no invoice is created but
	  Service costs are booked.</Paragraph>
      <Paragraph>If a warranty is valid for an asset, either no invoice is made
	  or discounts are offered based on the agreements, but possibly a more detailed
	  report about the problem will be required from the engineer. Repair warranty
	  can be made applicable based on the company policies or based on a selection by
	  you by means of a Service type. Repair warranty offers 100 percent
	  coverage.</Paragraph>
   </GeneralSection>
</ManualTopic>