<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm0100m000" xml:lang="en">
   <Header>
      <Title>Call Parameters (tsclm0100m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <List>
            <ListIntro>This session contains:</ListIntro>
            <ListItem>A history list of
			 parameter sets and their effective dates. The most recent parameter sets are at
			 the end of the list.</ListItem>
            <ListItem>The current parameter
			 set, at the top of the list (without an effective date). To view historical
			 sets, double-click one of the historical parameter sets. You can use the <GUIRef href="/baanerp/ts/mdm/tsmdm0400m000" role="session">Print Service Parameters (tsmdm0400m000)</GUIRef> session to print and compare the parameter
			 sets.</ListItem>
         </List>
      </AimSection>
      <GeneralSection>
         <Paragraph>To view or change the
		  current parameters, double-click the set without an effective date that appears
		  at the top of the list. The <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> details session starts.</Paragraph>
         <List>
            <ListIntro>If you make changes and save the new parameter setting, ERP Enterprise performs the
			 following actions:</ListIntro>
            <ListItem>Adds the new set at
			 the end of the history list.</ListItem>
            <ListItem>Updates the current
			 set (at the top of the list).</ListItem>
         </List>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>By default, the
			 Description field contains the date and time when the previous parameter
			 setting was saved. To avoid confusion, if you change the parameters, change or
			 delete the default Description text.</Paragraph>
         </Note>
      </GeneralSection>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="tsclm000.indt">
         <Header>
            <Title>Effective Date</Title>
         </Header>
         <FuncDesc>The date and time from which the parameters are valid. The
		  parameters are valid up to the effective date of the most recent parameter
		  setting.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.dsca">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The description of the parameter set, for example, the reason
		  why the previous setting was changed.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.dllg">
         <Header>
            <Title>Delete Transaction Log After Accepting Call</Title>
         </Header>
         <FuncDesc> If this check box is selected, the following
		  applies:</FuncDesc>
         <SimpleSection>
            <List>
               <ListItem>The transaction log
				of the call will be deleted when the call status is changed to <GUIRef href="/baanerp/ts/domains/clm.stat#accept" role="option">Accepted</GUIRef>.</ListItem>
               <ListItem>As long as the call
				status is <GUIRef href="/baanerp/ts/domains/clm.stat#accept" role="option">Accepted</GUIRef>, no more
				transactions will be logged.</ListItem>
            </List>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000005_transaction_log" role="manual">Transaction log</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.prnt">
         <Header>
            <Title>Automatic Call Document</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise automatically prints the call
		  document report when the call is registered.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, call document reports will
			 only be printed by manual (user) request.</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.devi" OtherIDs="devi.dsca">
         <Header>
            <Title>Device</Title>
         </Header>
         <FuncDesc>The type of device used to print the call document.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>You can only
			 maintain this field if the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.prnt" role="manual">Automatic Call Document</GUIRef> check box is selected.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm000.uniq">
         <Header>
            <Title>Matching Service Order Numbers</Title>
         </Header>
         <FuncDesc>If this check box is selected, when you generate a
		  service order for a call, the service order number will match the call number
		  from which it is generated.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, the number of a service
			 order generated from a call can differ from the number of the call from which
			 it is generated .</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.cmon">
         <Header>
            <Title>Matching Maintenance Sales Order Numbers</Title>
         </Header>
         <FuncDesc>If this check box is selected, when you generate a
		  maintenance sales order for a call, the maintenance order number will match the
		  call number from which it is generated.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, the number of a
			 maintenance sales order generated from a call can differ from the number of the
			 call from which it is generated.</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.nrgr">
         <Header>
            <Title>Number Group Calls</Title>
         </Header>
         <FuncDesc>The default <Link href="/baanerp/tc/glossary/glossary#NumberGroup_tc" role="glossary">number group</Link> used when
		  registering a call.</FuncDesc>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000005" role="manual">Number groups in <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
               </Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm000.usmr">
         <Header>
            <Title>Use Master Routing</Title>
         </Header>
         <FuncDesc>If this check box is selected, <Link href="/baanerp/ts/glossary/glossary#000388" role="glossary">master routing</Link> is available for generating service activities when an order is
		  generated for the call.</FuncDesc>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000325" role="manual">Master routings and routing options</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm000.inyn">
         <Header>
            <Title>Invoice after Call</Title>
         </Header>
         <FuncDesc>If this check box is selected, calls will be invoiced
		  if other requirements such as invoice-to BP and invoice time limits, are
		  satisfied. If this check box is cleared, calls will not be
		  invoiced.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>If the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.inyn" role="manual">Invoice after Call</GUIRef> check box is selected, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.cinv" role="manual">Time Interval</GUIRef> field must be mandatorily
			 filled.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm000.cinv" OtherIDs="tsclm070.desc">
         <Header>
            <Title>Time Interval</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000393" role="glossary">invoice interval</Link> used to
		  invoice customers for calls in the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.ccmp">
         <Header>
            <Title>Cost Component</Title>
         </Header>
         <FuncDesc>The default <Link href="/baanerp/tc/glossary/glossary#CostCompon_tc" role="glossary">cost component</Link> used when
		  invoicing call costs.</FuncDesc>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ti/onlinemanual/000080" role="manual">Cost components in Manufacturing</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm000.cctp">
         <Header>
            <Title>Coverage Type</Title>
         </Header>
         <FuncDesc>The default <Link href="/baanerp/ts/glossary/glossary#000390" role="glossary">coverage type</Link> when
		  registering a call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.plr1">
         <Header>
            <Title>Path for Labor Rate</Title>
         </Header>
         <FuncDesc>The first level of the search path that is used to retrieve the <Link href="/baanerp/ts/glossary/glossary#LaborRate_ts" role="glossary">labor rate</Link>.</FuncDesc>
         <SimpleSection>
            <List>
               <ListIntro>The labor rate can be selected from:</ListIntro>
               <ListItem>
                  <GUIRef href="/baanerp/ts/domains/clm.lrate#activity" role="option">Activity Taken</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/ts/domains/clm.lrate#cluster" role="option">Installation Group</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/ts/domains/clm.lrate#item.group" role="option">Serialized Item Group</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/ts/domains/clm.lrate#department" role="option">Support Department</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/ts/domains/clm.lrate#engineer" role="option">Support Engineer</GUIRef>
               </ListItem>
            </List>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000004_search_paths" role="manual">Search paths</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.plr2">
         <Header>
            <Title>Slash Character</Title>
         </Header>
         <FuncDesc>The second level of the search path that is used to retrieve
		  the <Link href="/baanerp/ts/glossary/glossary#LaborRate_ts" role="glossary">labor rate</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.plr3">
         <Header>
            <Title>Slash Character</Title>
         </Header>
         <FuncDesc>The third level of the search path that is used to retrieve the <Link href="/baanerp/ts/glossary/glossary#LaborRate_ts" role="glossary">labor rate</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.crtc">
         <Header>
            <Title>Response Time</Title>
         </Header>
         <FuncDesc>The default <Link href="/baanerp/ts/glossary/glossary#ResponTime_ts" role="glossary">response time</Link> for all calls
		  in the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module that are not covered under any contract, or whose sold-to BP does not
		  have a default response time.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>If the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.crtc" role="manual">Response Time</GUIRef> field is filled, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.cutm" role="manual">Time Unit</GUIRef> field must be mandatorily
			 filled.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm000.cutm">
         <Header>
            <Title>Time Unit</Title>
         </Header>
         <FuncDesc>The default unit that is used to:</FuncDesc>
         <SimpleSection>
            <List>
               <ListItem>Define <Link href="/baanerp/ts/glossary/glossary#ResponTime_ts" role="glossary">response times</Link> in the <GUIRef href="/baanerp/ts/clm/tsclm0120m000" role="session">Response Times (tsclm0120m000)</GUIRef> session.</ListItem>
               <ListItem>Calculate the actual
				time left to solve a call.</ListItem>
               <ListItem>Define time to
				solution periods in the <GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</GUIRef> session.</ListItem>
            </List>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.prdf">
         <Header>
            <Title>Priority Definition</Title>
         </Header>
         <FuncDesc>Indicates whether the <GUIRef href="/baanerp/ts/domains/clm.prdf#enst" role="option">Solution Start Period</GUIRef> or the <GUIRef href="/baanerp/ts/domains/clm.prdf#sltn" role="option">Solution Finish Period</GUIRef> should be considered when calculating times at the service
		  order level. This setting is also used to calculate the actual time left to
		  solve a call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.uspr">
         <Header>
            <Title>Use Priorities in Calculating Times</Title>
         </Header>
         <FuncDesc>If this check box is selected, priorities are used,
		  with the call's <Link href="/baanerp/ts/glossary/glossary#ResponTime_ts" role="glossary">response times</Link>, to calculate
		  a call's reaction time, solution start time, and solution finish time.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, priorities are not used to
			 calculate a call's reaction time, solution start time, and solution finish
			 time. Only the call's <Link href="/baanerp/ts/glossary/glossary#ResponTime_ts" role="glossary">response times</Link> are used.</Paragraph>
         </SimpleSection>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000014" role="manual">Priorities</Link>
            </RelTopic>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000346" role="manual">Call priority</Link>
            </RelTopic>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000063" role="manual">Response time</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm000.bftf">
         <Header>
            <Title>Time Fence</Title>
         </Header>
         <FuncDesc>The time period that determines whether a call will be
		  considered a <Link href="/baanerp/ts/glossary/glossary#BadFix_ts" role="glossary">bad fix</Link>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The time fence
			 starts from the time that the original call's status was changed to <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="option">Solved</GUIRef>.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm000.butm" OtherIDs="bftf.desc">
         <Header>
            <Title>Time Fence</Title>
         </Header>
         <FuncDesc>The unit used to define the time fence value.</FuncDesc>
      </FieldHelp>
      <FieldGroup>
         <Title>Timer</Title>
         <FieldHelp ID="tsclm000.tmst">
            <Header>
               <Title>Timer Start on new entry</Title>
            </Header>
            <FuncDesc>Indicates when the timer must start if a new call is
			 registered in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session. The following are the
			 available values:</FuncDesc>
            <SimpleSection>
               <List>
                  <ListTitle>
                     <GUIRef href="" role="optionlist">Interactive, Manual, Automatic</GUIRef>
                  </ListTitle>
                  <ListItem>
                     <Paragraph>
                        <GUIRef href="/baanerp/ts/domains/mdm.imat#automatic" role="option">Automatic</GUIRef>: The timer starts automatically when a new
					 call is entered in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session.</Paragraph>
                  </ListItem>
                  <ListItem>
                     <Paragraph>
                        <GUIRef href="/baanerp/ts/domains/mdm.imat#interactive" role="option">Interactive</GUIRef>: The timer starts based on the option <GUIRef href="" role="optionlist">Yes, No, Cancel</GUIRef> that you select when the question is displayed.</Paragraph>
                  </ListItem>
                  <ListItem>
                     <Paragraph>
                        <GUIRef href="/baanerp/ts/domains/mdm.imat#manual" role="option">Manual</GUIRef>: The timer starts when you click <GUIRef href="/baanerp/ts/clm/tsclm1100m000#start.stop.timer" role="manual">Start/Stop Timer</GUIRef> in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session.</Paragraph>
                  </ListItem>
               </List>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tsclm000.upts">
            <Header>
               <Title>Update Time Spent</Title>
            </Header>
            <FuncDesc>Indicates when ERP Enterprise must update the time that you spent on a call. The following are
			 the available values:</FuncDesc>
            <SimpleSection>
               <List>
                  <ListTitle>
                     <GUIRef href="" role="optionlist">Interactive, Manual, Automatic</GUIRef>
                  </ListTitle>
                  <ListItem>
                     <Paragraph>
                        <GUIRef href="/baanerp/ts/domains/mdm.imat#automatic" role="option">Automatic</GUIRef>: The time that you spent on a call is updated
					 automatically.</Paragraph>
                  </ListItem>
                  <ListItem>
                     <Paragraph>
                        <GUIRef href="/baanerp/ts/domains/mdm.imat#interactive" role="option">Interactive</GUIRef>: The time that you spent is updated based on
					 the option <GUIRef href="" role="optionlist">Yes, No, Cancel</GUIRef> that you select when the question is displayed.</Paragraph>
                  </ListItem>
                  <ListItem>
                     <Paragraph>
                        <GUIRef href="/baanerp/ts/domains/mdm.imat#manual" role="option">Manual</GUIRef>: The time that you spent is updated when you
					 click <GUIRef href="/baanerp/ts/clm/tsclm1100m000#start.stop.timer" role="manual">Start/Stop Timer</GUIRef> in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session.</Paragraph>
                  </ListItem>
               </List>
            </SimpleSection>
         </FieldHelp>
      </FieldGroup>
      <FieldHelp ID="tsclm000.pfct">
         <Header>
            <Title>Priority</Title>
         </Header>
         <FuncDesc>The priority attached to a <Link href="/baanerp/ts/glossary/glossary#BadFix_ts" role="glossary">bad fix</Link>, selected from the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="manual">Use Priorities in Calculating Times</GUIRef> check box is selected, the bad fix
			 priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</Paragraph>
         </Note>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
            </RelTopic>
            <RelTopic>
               <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
            </RelTopic>
            <RelTopic>
               <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm000.dftm">
         <Header>
            <Title>Time Fence</Title>
         </Header>
         <FuncDesc>The additional period of time after which a call is considered
		  a <Link href="/baanerp/ts/glossary/glossary#000415" role="glossary">deferred call</Link>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The unit for this
			 time period is specified in the <GUIRef href="/baanerp/ts/mdm/tsmdm0100m000#tsmdm000.untd" role="manual" Update="No">Time Duration Unit</GUIRef> field in the <GUIRef href="/baanerp/ts/mdm/tsmdm0100m000" role="session">General Service Parameters (tsmdm0100m000)</GUIRef> session.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm000.tmdu">
         <Header>
            <Title>Activity Duration</Title>
         </Header>
         <FuncDesc>The default duration used when a call is transferred to a <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link> if the
		  duration on the call header is 0.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsmdm000.untd">
         <Header>
            <Title>[ ]</Title>
         </Header>
         <FuncDesc>The unit used to specify the time fences for <Link href="/baanerp/ts/glossary/glossary#000415" role="glossary" Update="No">deferred calls</Link> and for the duration of field
		  service activities.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.prqd">
         <Header>
            <Title>Actual Problem And Solution Required to Solve The Call</Title>
         </Header>
         <FuncDesc>If this check box is selected, you must specify <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.espr" role="manual">Actual Problem</GUIRef> and <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.sltn" role="manual">Actual Solution</GUIRef> in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session. This data is mandatory to solve normal calls
		  in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session, calls transferred to service orders in the <GUIRef href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</GUIRef> session, and calls transferred to maintenance sales
		  orders in the session <GUIRef href="/baanerp/ts/msc/tsmsc1100m000" role="session">Maintenance Sales Orders (tsmsc1100m000)</GUIRef>.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.espr" role="manual">Actual Problem</GUIRef> and <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.sltn" role="manual">Actual Solution</GUIRef> fields in the <GUIRef href="" role="manual">Call (tsclm1100m000)</GUIRef> session need not to be specified.</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.crlb">
         <Header>
            <Title>Block if Credit Limit is Exceeded</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise blocks the call if the credit
		  limit of the invoice-to BP is exceeded.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, the call will not be
			 blocked, even if the credit limit of the invoice-to BP is exceeded.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.crrb">
         <Header>
            <Title>Block if Credit Review is Overdue</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise blocks the call if the credit
		  review of the invoice-to BP is overdue.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, the call will not be
			 blocked. even if the credit review of the invoice-to BP is overdue.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.invb">
         <Header>
            <Title>Block If Invoice is Overdue</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise blocks the call if the
		  invoice-to BP has an overdue invoice amount.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, the call is not blocked,
			 even if the invoice-to BP has an invoice amount overdue.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.bpdb">
         <Header>
            <Title>If business partner is Doubtful</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise blocks the call if the
		  invoice-to BP is doubtful.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, the call is not blocked,
			 even if the invoice-to BP is doubtful.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.crls">
         <Header>
            <Title>Signal if Credit Limit is Exceeded</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise alerts the user if the credit
		  limit of an invoice-to BP is exceeded.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, no signal is given, even
			 if the credit limit of the invoice-to BP is exceeded.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.crrs">
         <Header>
            <Title>Signal If Credit Review is Overdue</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise alerts the user if the credit
		  review of the invoice-to BP is overdue.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, no signal is given, even
			 if the credit review of the invoice-to BP is overdue.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.invs">
         <Header>
            <Title>Signal If Invoice is Overdue</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise alerts the user if the
		  invoice-to BP has an overdue invoice.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, no signal is given, even if
			 the invoice-to BP has an overdue invoice.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.bpds">
         <Header>
            <Title>Signal If business partner is Doubtful</Title>
         </Header>
         <FuncDesc>If this check box is selected, ERP Enterprise alerts the user if the
		  invoice-to BP is doubtful.</FuncDesc>
         <SimpleSection>
            <Paragraph>If this check box is cleared, no signal is given, even if
			 the invoice-to BP is doubtful.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Performance aspects</SectionTitle>
            <Paragraph>The setting of this field could affect system performance and database growth. For more information, refer to <Link href="/baanerp/performance/ts/P000001_order_signals" role="manual">Order signals and blocks</Link>
            </Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.srcr">
         <Header>
            <Title>Search Based on</Title>
         </Header>
         <FuncDesc>When a new call is registered, ERP Enterprise searches for
		  existing calls.</FuncDesc>
         <AllowedValues>
            <SectionTitle>Allowed values</SectionTitle>
            <Paragraph>
               <Link href="/baanerp/ts/domains/clm.srcr" role="domain">Search Based on</Link>
            </Paragraph>
         </AllowedValues>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000372" role="manual">Notification for existing calls</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsclm000.regi">
         <Header>
            <Title>Registered</Title>
         </Header>
         <FuncDesc>If this check box is selected, calls with the <GUIRef href="/baanerp/ts/domains/clm.stat#regist" role="option">Registered</GUIRef> status are considered.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.assn">
         <Header>
            <Title>Assigned</Title>
         </Header>
         <FuncDesc>If this check box is selected, calls with the <GUIRef href="/baanerp/ts/domains/clm.stat#assign" role="option">Assigned</GUIRef> status are considered.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.inpr">
         <Header>
            <Title>In Process</Title>
         </Header>
         <FuncDesc>If this check box is selected, calls with the <GUIRef href="/baanerp/ts/domains/clm.stat#process" role="option">In Process</GUIRef> status are considered.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.tran">
         <Header>
            <Title>Transferred</Title>
         </Header>
         <FuncDesc>If this check box is selected, calls with the <GUIRef href="/baanerp/ts/domains/clm.stat#transf" role="option">Transferred</GUIRef> status are considered.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.solv">
         <Header>
            <Title>Solved</Title>
         </Header>
         <FuncDesc>If this check box is selected, calls with the <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="option">Solved</GUIRef> status are considered.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.scsw">
         <Header>
            <Title>Time Fence</Title>
         </Header>
         <FuncDesc>Specify the time fence to select the solved calls. ERP Enterprise selects only those
		  calls solved in the time frame you specify.</FuncDesc>
         <SimpleSection>
            <SectionTitle>Example</SectionTitle>
            <Paragraph>If you select 1 month as the time tence, ERP Enterprise searches the calls
			 that have been accepted in the past month.</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.sctu">
         <Header>
            <Title>Time Fence</Title>
         </Header>
         <FuncDesc>Select the time unit.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.accp">
         <Header>
            <Title>Accepted</Title>
         </Header>
         <FuncDesc>If this check box is selected, the existing calls with the <GUIRef href="/baanerp/ts/domains/clm.stat#accept" role="option">Accepted</GUIRef> status are considered.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm000.scaw">
         <Header>
            <Title>Time Fence</Title>
         </Header>
         <FuncDesc>Specify the time fence to select the accepted calls. ERP Enterprise selects the accepted
		  calls in the time frame you specify. </FuncDesc>
         <SimpleSection>
            <SectionTitle>Example</SectionTitle>
            <Paragraph>If you select 1 month as the time tence, ERP Enterprise searches the calls
			 that have been accepted in the past month.</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm000.actu">
         <Header>
            <Title>Time Fence</Title>
         </Header>
         <FuncDesc>Select the time unit.</FuncDesc>
      </FieldHelp>
   </Fields>
</Session>