<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000024" xml:lang="en">
   <Header>
      <Title>Templates for external service order documents</Title>
      <Keyword type="header" order="d1e2774832">
         <Level1>Templates for external service order documents</Level1>
      </Keyword>
      <Keyword type="header" order="d1e2774835">
         <Level1>External service order document template</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <ProcedureList>
         <ListIntro>To create a template for <Link href="/baanerp/ts/glossary/glossary#000043" role="glossary">external service order documents</Link>, take the following steps:</ListIntro>
         <ListItem>Start the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session.</ListItem>
         <ListItem>Click the Orders tab.</ListItem>
         <ListItem>Click Text Editor button. The Texts dialog box appears.</ListItem>
         <ListItem>Select the appropriate template item: <List>
               <ListItem>
                  <Link href="/baanerp/ts/glossary/glossary#000022" role="glossary" Update="No">Acknowledgement sheet</Link> template</ListItem>
               <ListItem>
                  <Link href="/baanerp/ts/glossary/glossary#000037" role="glossary" Update="No">Appointment sheet</Link> template</ListItem>
               <ListItem>
                  <Link href="/baanerp/ts/glossary/glossary#000040" role="glossary" Update="No">Repair report</Link> template</ListItem>
            </List>
         </ListItem>
         <ListItem>Define the template with the variables supported in the
		  selected template item, as listed below.</ListItem>
         <ListItem>Save the template and exit.</ListItem>
      </ProcedureList>
   </AimSection>
   <GeneralSection>
      <SectionTitle>Template variables</SectionTitle>
      <Paragraph>Variables for the contact of Installation
		group:</Paragraph>
      <Formula space-and-orientation="indented-estimated">
         <Paragraph>$conf.titl    Title
$conf.init    Initials
$conf.bfsn    Before Surname
$conf.surn    Surname
$conf.suff    Suffix
$conf.name    Name</Paragraph>
      </Formula>
      <Paragraph>Variables for the contact of the sold-to business
		partner:</Paragraph>
      <Formula space-and-orientation="indented-estimated">
         <Paragraph>$ordr.titl    Title
$ordr.init    Initials
$ordr.bfsn    Before Surname
$ordr.surn    Surname
$ordr.suff    Suffix
$ordr.name    Name
$curr.date    System Date while printing
$order        Order Number
$ordr.desc    Order Description
$clus         Installation group Code
$clus.desc    Installation group Description
$project      Project
$project.desc Project Description
$svcn.desc    Service department Description
$engineer     Service engineer
$duration     Duration of Service Order
$unit         Unit of Duration
$appo         Appointment (yes/no)
$el.st.tm     Earliest Start Time
$pl.st.tm     Planned Start Time
$pl.fn.tm     Planned Finish Time
$lt.fn.tm     Latest Finish Time
$employee     Sales Employee
$empl.dep     Sales Employee Department Description
$empl.tel1    Sales Employee Telephone 1
$empl.tel2    Sales Employee Telephone 2
$empl.mail    Sales Employee E-mail
$refa         Reference A
$refb         Reference B
$contract     Contract Code
$cntr.desc    Contract Description
$city1        City 1 of Company
$city2        City 2 of Company
$numb.app     Number of Appendices (applicable for repair reports)
</Paragraph>
      </Formula>
   </GeneralSection>
   <ExampleSection>
      <SectionTitle>Example</SectionTitle>
      <Paragraph>Title: $conf.titl
		Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix:
		$conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date</Paragraph>
      <Paragraph>Dear customer,</Paragraph>
      <Paragraph>Please be informed that
		the service order $order $ordr.desc must be carried out on the $pl.st.tm.</Paragraph>
      <Paragraph>This service order will
		be carried out for the Installation
		group: $clus - $clus.desc.</Paragraph>
      <Paragraph>This service order is
		part of the $project $project.desc project.</Paragraph>
      <Paragraph>The service order will
		be carried out by the $engineer engineer of the $svcn.desc service department
		and will take approximately $duration $unit to be accomplished.</Paragraph>
      <Paragraph>This order falls
		financially under contract $contract $cntr.desc.</Paragraph>
      <Paragraph>Yours sincerely,
		$employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail</Paragraph>
      <Paragraph>Detailed information:</Paragraph>
      <Paragraph>Appointment: $appo</Paragraph>
      <Paragraph>Earliest Start Time:
		$el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm</Paragraph>
      <Paragraph>Reference A: $refa
		Reference B: $refb</Paragraph>
   </ExampleSection>
</ManualTopic>