<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm1100m000" xml:lang="en">
   <Header>
      <Title>Call (tsclm1100m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to register new calls and to maintain call details, including general data,
		  business partner data, routing data, and diagnosis data.</Paragraph>
         <List>
            <ListIntro>Use the following options to view the related orders within
			 the service package and the related orders originating from the packages such
			 as Purchase, Manufacturing and Warehouse:</ListIntro>
            <ListItemHead>Related To:</ListItemHead>
            <ListItem>Starts the Graphical Browser Framework that displays the
			 orders which originate from the current order.</ListItem>
            <ListItemHead>Related From:</ListItemHead>
            <ListItem>Starts the Graphical Browser Framework that displays the
			 orders that originate from the specific order.</ListItem>
         </List>
         <List>
            <ListIntro>Graphical Browser Framework allows you to view Multi level
			 relations of the orders. You can view the details using the following
			 options:</ListIntro>
            <ListItemHead>View Details:</ListItemHead>
            <ListItem>Use this option to view the details of the related
			 order.</ListItem>
            <ListItemHead>Reverse Tree:</ListItemHead>
            <ListItem>Use this option to start the Graphical Browser Framework in
			 reverse mode starting from the order you select. For example, if you open
			 Graphical Browser Framework in Related To mode, you can use the reverse option
			 to view the orders in the Related From mode.</ListItem>
         </List>
      </AimSection>
      <RelatedTopics>
         <SectionTitle>Related topics</SectionTitle>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000081" role="manual">Call handling</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/tc/onlinemanual/000101" role="manual">Integration between ERP Enterprise and Twitter</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000526" role="manual">Cost pegging in depot repair</Link>
         </RelTopic>
      </RelatedTopics>
   </HelpTopic>
   <Fields>
      <FieldGroup ID="tsclm1100mDF1">
         <Title>Register</Title>
         <FieldHelp ID="tsclm100.clna">
            <Header>
               <Title>Caller's Name</Title>
            </Header>
            <FuncDesc>The name of the person who reports the problem.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.telp">
            <Header>
               <Title>Phone</Title>
            </Header>
            <FuncDesc>The contact phone number of the customer.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.ofbp">
            <Header>
               <Title>Sold-to B.P.</Title>
            </Header>
            <FuncDesc>The code of the <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">sold-to business partner</Link> for
			 whom you handle the call.</FuncDesc>
            <SimpleSection>
               <Paragraph>If this field is
				entered, the call is for an external business partner. Otherwise, the call is
				for internal purposes.</Paragraph>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tsclm100.blyn">
            <Header>
               <Title>Blocked</Title>
            </Header>
            <FuncDesc>If this check box is selected, the call is blocked.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>You select <Link href="/baanerp/ts/glossary/glossary#000078" role="glossary">blocking reasons</Link> on the <GUIRef href="" role="manual">Blocking</GUIRef> tab in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session. If you have selected any blocking reasons, ERP Enterprise performs blocking
				checks on a call each time you change the call's status.</Paragraph>
            </Note>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/onlinemanual/000046" role="manual">To unblock calls, service orders, and sales orders</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="tsclm100.clst">
            <Header>
               <Title>Installation Group</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">installation group</Link> that the call-related item belongs to.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="install.grp.desc">
            <Header>
               <Title>Description</Title>
            </Header>
            <FuncDesc>The name of the Installation group.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.item">
            <Header>
               <Title>Item</Title>
            </Header>
            <FuncDesc>The item to which the call relates.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>The item's general
				project code is entered in the first field. The item's service code is entered
				in the second field.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="tsclm100.sern">
            <Header>
               <Title>Serial Number</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#SerialNumber_ts" role="glossary">serial number</Link> of the item to
			 which the call relates.</FuncDesc>
            <SimpleSection>
               <Paragraph>This serial number
				is selected from the <GUIRef href="/baanerp/ts/cfg/tscfg2100m000" role="session">Serialized Items (tscfg2100m000)</GUIRef> session, which includes other details such as item
				code and description, Installation group, business partner, and item grouping.</Paragraph>
            </SimpleSection>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <List>
                  <ListItem>The serialized
				  item must belong to the selected <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">installation group</Link>.</ListItem>
                  <ListItem>If the serial
				  number is selected by zooming to the <GUIRef href="/baanerp/ts/cfg/tscfg2100m000" role="session">Serialized Items (tscfg2100m000)</GUIRef> session, only items from the selected Installation
				  group will be displayed.</ListItem>
               </List>
            </Note>
         </FieldHelp>
         <FieldHelp ID="warranty.yn">
            <Header>
               <Title>Warranty</Title>
            </Header>
            <FuncDesc>If this check box is selected, this indicates that the call-solving costs
			 are covered by <Link href="/baanerp/ts/glossary/glossary#Warranty_ts" role="glossary">warranty</Link>.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="alternate.sern">
            <Header>
               <Title>Alternate Serial Number</Title>
            </Header>
            <FuncDesc>The business partner's <Link href="/baanerp/ts/glossary/glossary#SerialNumber_ts" role="glossary">serial number</Link>.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.shpd">
            <Header>
               <Title>Description</Title>
            </Header>
            <FuncDesc>A short description of the call's problem.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.txta">
            <Header>
               <Title>Comment</Title>
            </Header>
            <FuncDesc>A detailed problem description.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.ofad">
            <Header>
               <Title>Address</Title>
            </Header>
            <FuncDesc>The address code of the item to which the call relates.</FuncDesc>
            <SimpleSection>
               <List>
                  <ListIntro>Depending on the information entered, and in order of
				  preference, the address code is taken from:</ListIntro>
                  <ListItem> 
                     <GUIRef href="/baanerp/ts/cfg/tscfg2400m000#tsgen.s.item" role="groupbox">Serialized Item</GUIRef>
                  </ListItem>
                  <ListItem> 
                     <GUIRef href="/baanerp/ts/cfg/tscfg1110m000#tscfg110.pitm" role="manual">Parent Item</GUIRef>
                  </ListItem>
                  <ListItem>
                     <GUIRef href="/baanerp/ts/bsc/tsbsc1100m000#tsbsc100.clst" role="manual">Installation Group</GUIRef>
                  </ListItem>
                  <ListItem>
                     <GUIRef href="/baanerp/tc/com/tccom4500m000#edit.ship.to" role="command">Ship-to Business Partner</GUIRef>
                  </ListItem>
                  <ListItem> 
                     <GUIRef href="/baanerp/tc/com/tccom4500m000#edit.sold.to" role="command">Sold-to Business Partner</GUIRef>
                  </ListItem>
               </List>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="ofad.faddr">
            <Header>
               <Title>Address</Title>
            </Header>
            <FuncDesc>Address details retrieved from the <GUIRef href="/baanerp/tc/com/tccom4130s000" role="session">Addresses (tccom4130s000)</GUIRef> session.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rprl">
            <Header>
               <Title>Reported Problem</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000064" role="glossary">reported problem</Link>. Selected
			 from the <GUIRef href="/baanerp/ts/clm/tsclm3130m000" role="session">Problems (tsclm3130m000)</GUIRef> session.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.cgrp">
            <Header>
               <Title>Call Group1</Title>
            </Header>
            <FuncDesc>A category used to group calls for selection purposes.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.scgr">
            <Header>
               <Title>Call Group2</Title>
            </Header>
            <FuncDesc>A second code given to the calls for further categorization
			 purposes not covered by <GUIRef href="/baanerp/ts/domains/clm.belt#cgrp1" role="option">Call Group1</GUIRef>.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.prpr">
            <Header>
               <Title>Problem Priority</Title>
            </Header>
            <FuncDesc>The priority given to the reported problem, selected by the
			 call taker from a list of values in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</FuncDesc>
            <SimpleSection>
               <Paragraph>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="manual">Use Priorities in Calculating Times</GUIRef> check box is selected, the problem
				priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</Paragraph>
            </SimpleSection>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rtct">
            <Header>
               <Title>Reaction Time</Title>
            </Header>
            <FuncDesc>The time by which the call center must react to a customer's
		call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.egct">
            <Header>
               <Title>Latest Solution Start Time</Title>
            </Header>
            <FuncDesc>The time by which the support engineer must start solving the
		call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.svct">
            <Header>
               <Title>Latest Solution Finish Time</Title>
            </Header>
            <FuncDesc>The time by which the support engineer must finish solving the
		call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="srcl.desc">
            <Header>
               <Title>Solution Times Calendar</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#Calendar_tc" role="glossary">calendar</Link>, retrieved from the <GUIRef href="/baanerp/ts/clm/tsclm0120m000" role="session">Response Times (tsclm0120m000)</GUIRef> session, that is used to calculate the <Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">solution start time</Link> and the <Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">solution finish time</Link>.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="warr.exp">
            <Header>
               <Title>Warranty Expiry Date</Title>
            </Header>
            <FuncDesc>The date that the warranty agreement, if any, between the
			 customer and the service organization expires.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.ccll">
            <Header>
               <Title>Call Number</Title>
            </Header>
            <FuncDesc>The code that identifies the <Link href="/baanerp/ts/glossary/glossary#Call_ts" role="glossary">call</Link>. This code is used for
			 internal reference, and for immediate contact purposes.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.emer">
            <Header>
               <Title>Emergency</Title>
            </Header>
            <FuncDesc>If this check box is selected, the call is considered an <Link href="/baanerp/ts/glossary/glossary#000416" role="glossary">emergency</Link>.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>If this check box is selected, the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#transfer.to.wrty.claim" role="command">Transfer to Warranty Claim</GUIRef> option in the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> is
				disabled.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="tsclm100.bdfx">
            <Header>
               <Title>Bad Fix</Title>
            </Header>
            <FuncDesc>If this check box is selected, the call is considered a <Link href="/baanerp/ts/glossary/glossary#BadFix_ts" role="glossary">bad fix</Link>.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <List>
                  <ListItem> 
                     <List>
                        <ListIntro>ERP Enterprise will select this check box if both of the
						following conditions apply:</ListIntro>
                        <ListItem>The call relates to a serialized item.</ListItem>
                        <ListItem>The call is received within the time fence specified
						in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session.</ListItem>
                     </List>
                  </ListItem>
                  <ListItem>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="manual">Use Priorities in Calculating Times</GUIRef> check box is selected, the bad fix
				  priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</ListItem>
               </List>
            </Note>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
               </RelTopic>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
               </RelTopic>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="tsclm100.stat">
            <Header>
               <Title>Status</Title>
            </Header>
            <FuncDesc>
               <Link href="/baanerp/ts/domains/clm.stat" role="domain">Status</Link>
            </FuncDesc>
         </FieldHelp>
      </FieldGroup>
      <FieldGroup ID="clm1100.cmnt">
         <Title>Comment</Title>
         <FieldHelp ID="cmnt.hist">
            <Header>
               <Title>Comment History</Title>
            </Header>
            <FuncDesc>Use the arrow buttons to view any previous comments for this
			 call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="clm1100.user">
            <Header>
               <Title>Comment By</Title>
            </Header>
            <FuncDesc>The user ID of the call-taker who entered the comment
			 displayed.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="clm1100.trdt">
            <Header>
               <Title>Comment Date</Title>
            </Header>
            <FuncDesc>The time at which the comment was entered, expressed in your
			 local time zone.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>You can use these
				fields to search for specific comments.</Paragraph>
            </Note>
         </FieldHelp>
      </FieldGroup>
      <FieldGroup ID="clm100.bpdl">
         <Title>BP Details</Title>
         <FieldHelp ID="tsclm100.ccln">
            <Header>
               <Title>BP Call Number</Title>
            </Header>
            <FuncDesc>The reference number of the business partner's call. Used for
			 emergency contact purposes.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.cllo">
            <Header>
               <Title>Origin</Title>
            </Header>
            <FuncDesc>The medium through which the call is received from the
			 business partner.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.encl">
            <Header>
               <Title>Number of Enclosures</Title>
            </Header>
            <FuncDesc>The number of enclosures relating to the call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.ofcn">
            <Header>
               <Title>Location Contact</Title>
            </Header>
            <FuncDesc>A unique alphanumeric code that identifies a contact.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>If the contact
				code selected for this field is not that of a sold-to BP, the <GUIRef href="/baanerp/ts/messages/socs2066" role="message">Contact for %1$s must have the role Sold-to.</GUIRef> error message appears.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="cont.telp">
            <Header>
               <Title>Phone</Title>
            </Header>
            <FuncDesc>The phone number of the business partner.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.ccty">
            <Header>
               <Title>Country</Title>
            </Header>
            <FuncDesc>The country where the business partner is located.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.clan">
            <Header>
               <Title>Language</Title>
            </Header>
            <FuncDesc>The code of the business partner's operating language.</FuncDesc>
            <SimpleSection>
               <Paragraph>You can select
				this language in the <GUIRef href="/baanerp/tc/mcs/tcmcs0146m000" role="session">Languages (tcmcs0146m000)</GUIRef> session.</Paragraph>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tcmcs046.dsca">
            <Header>
               <Title>Description</Title>
            </Header>
            <FuncDesc>The business partner's operating language.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.itbp">
            <Header>
               <Title>Invoice-to Business Partner</Title>
            </Header>
            <FuncDesc>The business partner who is invoiced for the call's costs.</FuncDesc>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/tc/onlinemanual/000101" role="manual">Integration between ERP Enterprise and Twitter</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="itbp.nama">
            <Header>
               <Title>Invoice-to BP</Title>
            </Header>
            <FuncDesc>The name of the invoice-to BP.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.itad">
            <Header>
               <Title>Address Code</Title>
            </Header>
            <FuncDesc>Address code of the invoice-to business partner.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <List>
                  <ListItem>This field is only
				  available if the sold-to BP is filled in.</ListItem>
                  <ListItem>Default value is
				  the address specified in the invoice-to BP's general business partner details.</ListItem>
               </List>
            </Note>
         </FieldHelp>
         <FieldHelp ID="tsclm100.itcn">
            <Header>
               <Title>Invoice-to Contact</Title>
            </Header>
            <FuncDesc>The code of the invoice-to BP contact.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="itbp.phon">
            <Header>
               <Title>Phone</Title>
            </Header>
            <FuncDesc>Phone number of the invoice-to BP contact.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.cinv">
            <Header>
               <Title>Invoice Interval</Title>
            </Header>
            <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000393" role="glossary">invoice interval</Link> used.</FuncDesc>
            <SimpleSection>
               <Paragraph>Invoice intervals
				are created, viewed, and maintained in the <GUIRef href="/baanerp/ts/clm/tsclm0170m000" role="session">Invoicing Intervals (tsclm0170m000)</GUIRef> session.</Paragraph>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tsclm070.desc">
            <Header>
               <Title>Invoice Interval</Title>
            </Header>
            <FuncDesc>The description of the selected invoice interval.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.ccur">
            <Header>
               <Title>Currency</Title>
            </Header>
            <FuncDesc>The currency in which the invoice-to business partner
			 operates.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="txtd.yn">
            <Header>
               <Title>Invoice Text</Title>
            </Header>
            <FuncDesc>If this check box is selected, invoice text is present.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.inyn">
            <Header>
               <Title>Invoice Created</Title>
            </Header>
            <FuncDesc>If this check box is selected, an invoice has been created.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.pfbp">
            <Header>
               <Title>Pay-by Business Partner</Title>
            </Header>
            <FuncDesc>The code of the business partner who pays for solving the
			 call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="pfbp.nama">
            <Header>
               <Title>Pay-by BP</Title>
            </Header>
            <FuncDesc>The name of the business partner who pays for solving the
			 call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.pfad">
            <Header>
               <Title>Address Code</Title>
            </Header>
            <FuncDesc>Address code of the pay-by business partner.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.pfcn">
            <Header>
               <Title>Pay-by Contact</Title>
            </Header>
            <FuncDesc>The code of the pay-by BP contact.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="paby.phon">
            <Header>
               <Title>Phone</Title>
            </Header>
            <FuncDesc>Phone number of the pay-by BP contact.</FuncDesc>
         </FieldHelp>
         <FieldGroup>
            <Title>Project Pegging</Title>
            <FieldHelp ID="tsclm100.cprj">
               <Header>
                  <Title>Project</Title>
               </Header>
               <FuncDesc>The
				project to which the cost is pegged.</FuncDesc>
               <Note>
                  <SectionTitle>Note</SectionTitle>
                  <Paragraph>The Project Cost Account to which cost is pegged is a
				  combination of Project, Element and Activity.</Paragraph>
               </Note>
               <RelatedTopics>
                  <SectionTitle>For more information, refer to</SectionTitle>
                  <RelTopic>
                     <Link href="/baanerp/ts/onlinemanual/000526" role="manual">Cost pegging in depot repair</Link>
                  </RelTopic>
               </RelatedTopics>
            </FieldHelp>
            <FieldHelp ID="tcmcs052.dsca">
               <Header>
                  <Title>Description</Title>
               </Header>
               <FuncDesc>The description or name of the code.</FuncDesc>
            </FieldHelp>
            <FieldHelp ID="tsclm100.cspa">
               <Header>
                  <Title>Element</Title>
               </Header>
               <FuncDesc>The
				element that is linked to the project.</FuncDesc>
               <Note>
                  <SectionTitle>Note</SectionTitle>
                  <Paragraph>The Project Cost Account to which cost is pegged is a
				  combination of Project, Element and Activity.</Paragraph>
               </Note>
            </FieldHelp>
            <FieldHelp ID="cspa.desc">
               <Header>
                  <Title/>
               </Header>
               <FuncDesc>The description or name of the code.</FuncDesc>
            </FieldHelp>
            <FieldHelp ID="tsclm100.pcac">
               <Header>
                  <Title>Activity</Title>
               </Header>
               <FuncDesc>The
				activity that is linked to the project.</FuncDesc>
               <Note>
                  <SectionTitle>Note</SectionTitle>
                  <Paragraph>The Project Cost Account to which cost is pegged is a
				  combination of Project, Element and Activity.</Paragraph>
               </Note>
            </FieldHelp>
            <FieldHelp ID="pcac.desc">
               <Header>
                  <Title/>
               </Header>
               <FuncDesc>The description or name of the code.</FuncDesc>
            </FieldHelp>
         </FieldGroup>
      </FieldGroup>
      <FieldGroup ID="tsclm1100mDF4">
         <Title>Routing</Title>
         <FieldHelp ID="tsclm100.cspc">
            <Header>
               <Title>Call Center</Title>
            </Header>
            <FuncDesc>The call center where the call was registered.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="user.name">
            <Header>
               <Title>Call Taker</Title>
            </Header>
            <FuncDesc>The user who registers the call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rpct">
            <Header>
               <Title>Reported Time</Title>
            </Header>
            <FuncDesc>The date and time when a call was received and registered.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.pcll">
            <Header>
               <Title>Parent Call</Title>
            </Header>
            <FuncDesc>If the call has been derived from a previous (parent) call,
			 that call's code will be displayed here.</FuncDesc>
            <SimpleSection>
               <Paragraph>Because only one
				problem can be logged for each call, if a business partner calls with more than
				one problem, a corresponding number of calls must be created. To create such
				calls, choose <GUIRef href="/baanerp/ts/clm/tsclm1100m000#exec.user.6" role="command">Create Follow-up Call...</GUIRef> on the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu, or use
				CTRL + F1.</Paragraph>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tsclm100.fcll">
            <Header>
               <Title>Follow-up Call</Title>
            </Header>
            <FuncDesc>If the customer has made a follow-up (child) call, the call's
			 code will be displayed here.</FuncDesc>
            <SimpleSection>
               <Paragraph>Follow-up calls
				are usually created when a customer reports more than one problem at the same
				time, because only one problem can be logged for each registered call.</Paragraph>
            </SimpleSection>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>If a call already
				has one or more follow-up calls, the code of any new follow-up call will be
				filled in on the last call in the chain of follow-ups.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="tsclm100.cwoc">
            <Header>
               <Title>Support Department</Title>
            </Header>
            <FuncDesc>The support department to which the call has been assigned by
			 the call center.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.emno">
            <Header>
               <Title>Support Engineer</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#SupporEngine_ts" role="glossary">support engineer</Link> to whom the call has
			 been assigned.</FuncDesc>
            <SimpleSection>
               <Paragraph>If the support
				engineer is unable to solve the call, you can reassign the call to a different
				support center.</Paragraph>
            </SimpleSection>
         </FieldHelp>
         <FieldGroup>
            <Title>Depot Repair</Title>
            <FieldHelp ID="tsclm100.citm">
               <Header>
                  <Title>Covered Item</Title>
               </Header>
               <FuncDesc>The code of the covered item.</FuncDesc>
               <SimpleSection>
                  <Paragraph>Use the field to check if you can provide
				  coverage(either from a Warranty or from a Contract) to the item that is
				  delivered or loaned to the customer</Paragraph>
               </SimpleSection>
               <Note>
                  <SectionTitle>Note</SectionTitle>
                  <Paragraph>The Contract/Warranty is picked up based on the Covered
				  Item/Serial.</Paragraph>
               </Note>
            </FieldHelp>
            <FieldHelp ID="tsclm100.cser">
               <Header>
                  <Title>Covered Item Serial Number</Title>
               </Header>
               <FuncDesc>The serial number of the covered item.</FuncDesc>
            </FieldHelp>
            <FieldHelp ID="tsclm100.rmso">
               <Header>
                  <Title>Related Order</Title>
               </Header>
               <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">maintenance sales order</Link> number created if the call is transferred to <GUIRef href="/baanerp/ts/msc" role="module">Maintenance Sales Control</GUIRef>.</FuncDesc>
               <SimpleSection>
                  <Paragraph>If a call cannot
				  be solved by the support engineer and the related item must be shipped to the
				  depot for maintenance work, the call is transferred to a maintenance sales
				  order.</Paragraph>
               </SimpleSection>
            </FieldHelp>
         </FieldGroup>
         <FieldHelp ID="tsclm100.cxsc">
            <Header>
               <Title>Service/Repair Department</Title>
            </Header>
            <FuncDesc>The service department assigned by the support center to
			 carry out the activity required to solve the call.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>If a call is moved
				to <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef>,
				the order is created with this department.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="tsclm100.camr">
            <Header>
               <Title>Master Routing</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000388" role="glossary">master routing</Link> code used for the call. If a service order is generated for this
			 call, the reference activities linked to the default <Link href="/baanerp/ts/glossary/glossary#000387" role="glossary">routing option</Link> defined for this master routing are generated.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>The master routing is used in the call if the Use Master
				Routing check box is selected in <Link href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</Link> session.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="tsclm100.oemn">
            <Header>
               <Title>Service Engineer</Title>
            </Header>
            <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine_ts" role="glossary">service engineer</Link> to whom the service
			 order has been assigned.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rsvo">
            <Header>
               <Title>Related Order</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link> number created
			 if the call is transferred to <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef>.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>The time spent
				solving the call will be invoiced.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="tsclm100.csqu">
            <Header>
               <Title>Service Order Quotation</Title>
            </Header>
            <FuncDesc>The service order quotation number which is linked to the
			 call. To create a service order quotation, click Create Quotation.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rfco">
            <Header>
               <Title>Related Field Change Order</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#FieldChangeO_ts" role="glossary">field change order (FCO)</Link> that is linked
			 to the call. If a FCO is present for a item, ERP Enterprise prompts
			 the user to link the FCO to the call and opens the <Link href="/baanerp/ts/soc/tssoc5100m000" role="session">Field Change Orders (tssoc5100m000)</Link> session to allow the user to select the
			 FCO.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rfcl">
            <Header>
               <Title>Line</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#FielChanOrLi_ts" role="glossary">field change order lines</Link>. If the field
			 change order line is linked to a call, you can transfer the FCO line to a
			 service order. The FCO line is updated with the service order details when you
			 transfer the call to a service order. You can resolve the call only if you
			 transfer the call to field service order.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.sbct">
            <Header>
               <Title>Subcontractor Agreement</Title>
            </Header>
            <FuncDesc>The agreement between the service organization and the
		subcontractor.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="subc.agrmnt.desc">
            <Header>
               <Title>Description</Title>
            </Header>
            <FuncDesc>The name of the subcontractor agreement.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.bfbp">
            <Header>
               <Title>Buy-from Business Partner</Title>
            </Header>
            <FuncDesc>The business partner from whom you order goods or services;
		this usually represents a supplier's sales department. The definition includes
		the default price and discount agreements, purchase-order defaults, delivery
		terms, and the related ship-from and invoice-from business partner.</FuncDesc>
            <SimpleSection>
               <Paragraph>This field is
				filled in automatically from the subcontractor agreement, if the item that the
				call relates to is covered by such an agreement. This occurs if the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.item" role="manual">Item</GUIRef> field on the <GUIRef href="tstsclm1100mDF1" role="manual">Register</GUIRef> tab is filled in
				with a serialized item or model item, covered by a subcontractor agreement.</Paragraph>
            </SimpleSection>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="bfbp.nama">
            <Header>
               <Title>Name</Title>
            </Header>
            <FuncDesc>The name of the business partner.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="buy.from.address">
            <Header>
               <Title>Address</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#BuyfroBusine_tc" role="glossary">buy-from business partner</Link> address.</FuncDesc>
            <SimpleSection>
               <Paragraph>This field is
				filled in automatically if the call-related item is covered by a subcontractor
				agreement.</Paragraph>
            </SimpleSection>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="tsclm100.sfbp">
            <Header>
               <Title>Ship-from Business Partner</Title>
            </Header>
            <FuncDesc>The business partner that ships the ordered goods to your
		organization. This usually represents a supplier's distribution center or
		warehouse. The definition includes the default warehouse at which you want to
		receive the goods and if you want to inspect the goods, the carrier that takes
		care of the transport, and the related buy-from business partner.</FuncDesc>
            <SimpleSection>
               <Paragraph>This field is
				usually filled in if a subcontract provider (buy-from BP) has several branches,
				and if the branch that carries out the service is the ship-from BP. This
				enables the ship-from BP nearest to the item's location address to be selected
				to provide the service.</Paragraph>
               <Paragraph>You can only
				change the ship-from BP if a buy-from BP is present, and if only ship-from BPs
				related to the buy-from BP are displayed.</Paragraph>
            </SimpleSection>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="tsclm100.sfad">
            <Header>
               <Title>Address</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#ShipfrBusine_tc" role="glossary">ship-from business partner</Link> address.</FuncDesc>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
      </FieldGroup>
      <FieldGroup ID="tsclm1100mDF3">
         <Title>Diagnosis</Title>
         <FieldHelp ID="tsclm100.crtc">
            <Header>
               <Title>Response Time</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#ResponTime_ts" role="glossary">response time</Link> code.</FuncDesc>
            <SimpleSection>
               <List>
                  <ListIntro>ERP Enterprise uses the following search path to determine the default value:</ListIntro>
                  <ListItem>If a service
				  contract covers the call's Installation group or item, the response time
				  defined for the service contract in the <Emphasis>Contract Help Desk Terms
				  (tsctm1135s300)</Emphasis> session is the default.</ListItem>
                  <ListItem>The response time
				  defined for the call's sold-to business partner in the <GUIRef href="/baanerp/tc/com/tccom4100s000" role="session">Business Partner (tccom4100s000)</GUIRef> session, however, if no response time is defined in
				  this session:</ListItem>
                  <ListItem>The response time
				  selected in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session.</ListItem>
               </List>
            </SimpleSection>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/onlinemanual/000063" role="manual">Response time</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="tsclm020.desc">
            <Header>
               <Title>Response Time</Title>
            </Header>
            <FuncDesc>The name or description of the <Link href="/baanerp/ts/glossary/glossary#ResponTime_ts" role="glossary">response time</Link>.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="initial.priority">
            <Header>
               <Title>Initial Priority</Title>
            </Header>
            <FuncDesc>The priority given to the call when first registered, based
			 on the initial time left to solve the call, and selected from the range of
			 values in the <GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</GUIRef> session.</FuncDesc>
            <SimpleSection>
               <Paragraph>ERP Enterprise bases the initial priority on
				the initial time left. The initial time left is the product of the <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link> and the <Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">solution start time</Link> or the <Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">solution finish time</Link>. The <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.prdf" role="manual">Priority Definition</GUIRef> method selected in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session determines whether the solution start time or
				the solution finish time is used to determine the initial time left.</Paragraph>
            </SimpleSection>
            <RelatedTopics>
               <SectionTitle>Related topics</SectionTitle>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
               </RelTopic>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
               </RelTopic>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
               </RelTopic>
               <RelTopic>
                  <Link href="/baanerp/ts/clm/tsclm0100m000#tsclm000.pfct" role="formfield">Priority</Link>
               </RelTopic>
            </RelatedTopics>
         </FieldHelp>
         <FieldHelp ID="actual.priority">
            <Header>
               <Title>Actual Priority</Title>
            </Header>
            <FuncDesc>The current priority of the call, determined by the actual
			 time left and the values defined in the <GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</GUIRef> session.</FuncDesc>
            <SimpleSection>
               <SectionTitle>Note</SectionTitle>
               <Formula space-and-orientation="indented-estimated">
                  <Paragraph>actual time left = (initial time) - (time passed)
				</Paragraph>
               </Formula>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tsclm100.shpd">
            <Header>
               <Title>Description</Title>
            </Header>
            <FuncDesc>A short description of the call's problem.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.txtk">
            <Header>
               <Title>Latest Comment</Title>
            </Header>
            <FuncDesc>Any extra information describing the problem.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.txte">
            <Header>
               <Title>Solution Text</Title>
            </Header>
            <FuncDesc>Any extra information gathered to provide the actual
			 solution, compared to the expected solution.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rprl">
            <Header>
               <Title>Reported Problem</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000064" role="glossary">reported problem</Link>. Selected
			 from the <GUIRef href="/baanerp/ts/clm/tsclm3130m000" role="session">Problems (tsclm3130m000)</GUIRef> session.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.expr">
            <Header>
               <Title>Expected Problem</Title>
            </Header>
            <FuncDesc>The problem as assessed and classified by the support engineer.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.exsl">
            <Header>
               <Title>Expected Solution</Title>
            </Header>
            <FuncDesc>The solution to the expected problem as determined by the
		support engineer.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.rqct">
            <Header>
               <Title>Required Activity</Title>
            </Header>
            <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000065" role="glossary">required activity</Link> selected
			 from the <GUIRef href="/baanerp/ts/acm/tsacm1101m000" role="session">Reference Activities (tsacm1101m000)</GUIRef> session.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.adur">
            <Header>
               <Title>Duration</Title>
            </Header>
            <FuncDesc>The planned duration for solving the registered problem.</FuncDesc>
            <SimpleSection>
               <List>
                  <ListItem>The duration of
				  the activity that is entered in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.rqct" role="manual">Required Activity</GUIRef> field.</ListItem>
                  <ListItem>The duration of
				  the solution that is entered in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.exsl" role="manual">Expected Solution</GUIRef> field.</ListItem>
               </List>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tsmdm000.untd">
            <Header>
               <Title>Duration</Title>
            </Header>
            <FuncDesc>The time unit in which the solution duration is expressed.
			 The time unit for duration is defined in the <GUIRef href="/baanerp/ts/mdm/tsmdm0100m000" role="session">General Service Parameters (tsmdm0100m000)</GUIRef> session.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.espr">
            <Header>
               <Title>Actual Problem</Title>
            </Header>
            <FuncDesc>The real problem as determined by the service/support engineer.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.sltn">
            <Header>
               <Title>Actual Solution</Title>
            </Header>
            <FuncDesc>The definitive solution as determined by the service/support
		engineer, which solved the actual problem.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.actt">
            <Header>
               <Title>Activity Taken</Title>
            </Header>
            <FuncDesc>The activity that is carried out to solve the problem.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.ustm">
            <Header>
               <Title>Spent Time</Title>
            </Header>
            <FuncDesc>The total amount of time the support engineer spent solving
			 the call. This value, subject to constraints of the <Link href="/baanerp/ts/glossary/glossary#000393" role="glossary">invoice interval</Link>, is used to
			 invoice the business partner.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.adtm">
            <Header>
               <Title>Down Time</Title>
            </Header>
            <FuncDesc>The actual <Link href="/baanerp/ts/glossary/glossary#000417" role="glossary">downtime</Link> registered by the
			 support engineer.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.appo">
            <Header>
               <Title>Appointment</Title>
            </Header>
            <FuncDesc>If this check box is selected, the call-taker or support engineer has an
			 appointment with the customer.</FuncDesc>
            <SimpleSection>
               <Paragraph>To set an
				appointment, click the appropriate button on the toolbar, or choose <GUIRef href="/baanerp/ts/clm/tsclm1100m000#appointment" role="command">...</GUIRef> on the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu.</Paragraph>
            </SimpleSection>
         </FieldHelp>
         <FieldHelp ID="tsclm100.acct">
            <Header>
               <Title>Execution Start</Title>
            </Header>
            <FuncDesc>The date and time of the execution of the call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.acct">
            <Header>
               <Title>Execution Finish</Title>
            </Header>
            <FuncDesc>The date and time when the call is executed.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.asct">
            <Header>
               <Title>Assessment Time</Title>
            </Header>
            <FuncDesc>The time when the call was assigned to the support engineer.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.slct">
            <Header>
               <Title>Solution Time</Title>
            </Header>
            <FuncDesc>The time when the call status was changed to <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="option">Solved</GUIRef>.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.acct">
            <Header>
               <Title>Accepted Time</Title>
            </Header>
            <FuncDesc>The time when the call status was changed to <GUIRef href="/baanerp/ts/domains/clm.stat#accept" role="option">Accepted</GUIRef>.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.wait">
            <Header>
               <Title>Waiting</Title>
            </Header>
            <FuncDesc>If this check box is selected, the call has been put on hold by the user,
			 who can be the call-taker, support engineer, or service engineer, to allow more
			 time to solve the call.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="tsclm100.wtds">
            <Header>
               <Title>Reason</Title>
            </Header>
            <FuncDesc>The reason why the call has been put on hold.</FuncDesc>
            <Note>
               <SectionTitle>Note</SectionTitle>
               <Paragraph>If the <Link href="/baanerp/ts/clm/tsclm1100m000#tsclm100.wait" role="formfield">Waiting</Link> check box is cleared, the text in this field is
				also cleared.</Paragraph>
            </Note>
         </FieldHelp>
         <FieldHelp ID="item.picture">
            <Header>
               <Title>Item Picture</Title>
            </Header>
            <FuncDesc>The picture of the standard item, defaulted from the <Link href="/baanerp/tc/ibd/tcibd0101s000" role="session">Item - General (tcibd0101s000)</Link> session.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="serial.picture">
            <Header>
               <Title>Serialized Item Picture</Title>
            </Header>
            <FuncDesc>The serialized item picture, defaulted from the <Link href="/baanerp/ts/cfg/tscfg2100m000" role="session">Serialized Items (tscfg2100m000)</Link> session.</FuncDesc>
         </FieldHelp>
         <FieldHelp ID="defect.picture">
            <Header>
               <Title>Defective Item Picture</Title>
            </Header>
            <FuncDesc>The picture of the defective item. You can add the defective
			 item picture sent by the customer.</FuncDesc>
         </FieldHelp>
      </FieldGroup>
   </Fields>
   <FormCommands>
      <CommandHelp ID="generate.serialized.item">
         <Header>
            <Title>Generate</Title>
         </Header>
         <FuncDesc>Generates a new serial number.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="adhoc.bp">
         <Header>
            <Title>New BP</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="/baanerp/tc/com/tccom4500m000" role="session">Business Partners (tccom4500m000)</GUIRef> session, in which you can view and maintain business
		  partner details.</FuncDesc>
         <SimpleSection>
            <Paragraph>To add new business
			 partners, on the <GUIRef href="" role="menu">File</GUIRef> menu,
			 choose <GUIRef href="/baanerp/stcommands/stcommands#stp_add.set" role="command">New</GUIRef>, or click the New button.</Paragraph>
         </SimpleSection>
      </CommandHelp>
      <CommandHelp ID="bp.times.rtct">
         <Header>
            <Title>BP Times</Title>
         </Header>
         <FuncDesc>Click this button to start the <GUIRef href="/baanerp/ts/clm/tsclm1111m000" role="session">Times in business partner Time Zone (tsclm1111m000)</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="sold.to.business.partner">
         <Header>
            <Title>...</Title>
         </Header>
         <FuncDesc>Starts the <Link href="/baanerp/tc/com/tccom4110s000" role="session">Sold-to Business Partner (tccom4110s000)</Link> session, which can be used to change or maintain the details of the sold-to
		  business partners.</FuncDesc>
         <SimpleSection/>
      </CommandHelp>
      <CommandHelp ID="">
         <Header>
            <Title>Go To</Title>
         </Header>
         <FuncDesc>Use this command to view a follow-up call and a parent
		  call.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="exec.user.8">
         <Header>
            <Title>Follow-up Call</Title>
         </Header>
         <FuncDesc>Use this command to view a follow-up call.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="exec.user.7">
         <Header>
            <Title>Parent Call</Title>
         </Header>
         <FuncDesc>Use this command to view the parent call associated with the
		  call. This option is enabled only if a parent call is associated with the
		  call.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="activate.blocking.session">
         <Header>
            <Title>Blocking Reason</Title>
         </Header>
         <FuncDesc>Use this command to include a blocking reason to the call. This
		  command starts the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="generate.fco.line">
         <Header>
            <Title>Generate FCO Line</Title>
         </Header>
         <FuncDesc>Creates a <Link href="/baanerp/ts/glossary/glossary#FielChanOrLi_ts" role="glossary">field change order line.</Link>
         </FuncDesc>
      </CommandHelp>
      <CommandHelp ID="transfer.to.wrty.claim">
         <Header>
            <Title>Transfer to Warranty Claim</Title>
         </Header>
         <FuncDesc>Transfers the call to a new service order with the <Link href="/baanerp/ts/soc/tssoc2100m100#tssoc200.wcyn" role="formfield">Warranty Claim</Link> check box selected.</FuncDesc>
         <SimpleSection>
            <Paragraph>If the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.emer" role="manual">Emergency</GUIRef> check box is selected, the option is
			 disabled.</Paragraph>
         </SimpleSection>
      </CommandHelp>
      <CommandHelp ID="transfer.to.service.order">
         <Header>
            <Title>Transfer to Service Order</Title>
         </Header>
         <FuncDesc>Use this command to transfer a call to <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link>.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="plan.order">
         <Header>
            <Title>Plan Service Order</Title>
         </Header>
         <FuncDesc>Use this command to plan a service order.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="transfer.to.msc">
         <Header>
            <Title>Transfer to Maintenance Sales Order</Title>
         </Header>
         <FuncDesc>Use this command to transfer a call into a <Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">maintenance sales order</Link>.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="for.repair.in.depot">
         <Header>
            <Title>For Repair in Depot</Title>
         </Header>
         <FuncDesc>...</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="for.parts.delivery">
         <Header>
            <Title>For Parts Delivery</Title>
         </Header>
         <FuncDesc>...</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="for.parts.receipt">
         <Header>
            <Title>For Parts Receipt</Title>
         </Header>
         <FuncDesc>...</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="for.parts.loan">
         <Header>
            <Title>For Parts Loan</Title>
         </Header>
         <FuncDesc>...</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="transf.call.to.subct">
         <Header>
            <Title>Transfer Call to Subcontractor</Title>
         </Header>
         <FuncDesc>Use this command to transfer the call to a <Link href="/baanerp/ts/glossary/glossary#000399" role="glossary">subcontractor</Link>.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="resend.call.to.subct">
         <Header>
            <Title>Resend Call to Subcontractor</Title>
         </Header>
         <FuncDesc>Use this command to resend the call to the
		  subcontractor.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="start.stop.timer">
         <Header>
            <Title>Start/Stop Timer</Title>
         </Header>
         <FuncDesc>Use this function to record the time spent in solving a call.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="appointment">
         <Header>
            <Title>...</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="/baanerp/ts/mdm/tsmdm0123m000" role="session">Appointments (tsmdm0123m000)</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="exec.user.0">
         <Header>
            <Title>Diagnostic Tree</Title>
         </Header>
         <FuncDesc>Opens the graphic version of the <GUIRef href="/baanerp/ts/clm/tsclm3120m000" role="session">Diagnostic Tree (tsclm3120m000)</GUIRef> session, with your selected item's start question as
		  the beginning point.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="exec.user.5">
         <Header>
            <Title>Process</Title>
         </Header>
         <FuncDesc>Use this command to process a call.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="accept.call">
         <Header>
            <Title>Accept</Title>
         </Header>
         <FuncDesc>Use this command to accept the call.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="create.invoice">
         <Header>
            <Title>(Create) Invoice</Title>
         </Header>
         <FuncDesc>Use this command to create an invoice for the call.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="transaction.log">
         <Header>
            <Title>Transaction Log</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="/baanerp/ts/clm/tsclm8580m000" role="session">Call Transaction Log (tsclm8580m000)</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="probability.analysis">
         <Header>
            <Title>Probability Analysis</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="" role="manual">Probability Analysis-Problems and Solution (tsclm3161m000)</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="start.related.quote">
         <Header>
            <Title>...</Title>
         </Header>
         <FuncDesc>Starts the <Link href="/baanerp/ts/soc/tssoc1100m000" role="session">Service Order Quotations (tssoc1100m000)</Link> session. Use this session to view the
		  originating service order quotation details.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="tsclm8520m000">
         <Header>
            <Title>Calls - History</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm8520m000" role="command">Calls - History</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="originating.objects.tree">
         <Header>
            <Title>Related Orders From</Title>
         </Header>
         <FuncDesc>Starts the Graphical Browser Framework that displays the orders
		  from which the current order originates from.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="derived.objects.tree">
         <Header>
            <Title>Related Orders To</Title>
         </Header>
         <FuncDesc>Starts the Graphical Browser Framework that displays the orders
		  which originate from the current order.</FuncDesc>
      </CommandHelp>
   </FormCommands>
</Session>