<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/diffsp1/ts/onlinemanual/000010Diff61SP1" xml:lang="en">
   <Header>
      <Title>Probability Analysis</Title>
      <Keyword type="header" order="d1e263349">
         <Level1>Differences Infor ERP LN 6.1 SP1</Level1>
      </Keyword>
      <Keyword type="header" order="d1e263354">
         <Level1>, Probability Analysis</Level1>
      </Keyword>
   </Header>
   <GeneralSection>
      <SectionTitle>New in Infor ERP LN 6.1 SP1</SectionTitle>
      <Paragraph>This functionality is new to Infor ERP LN 6.1 SP1 and it is applied in the case of users trying to select a
		solution to the understood problem. The probability analysis is based on the
		past data collected on the problem-solution combinations. The solution also
		indicates a possible action to be executed to make the solution
		effective.</Paragraph>
      <Paragraph>When the call is solved either by the call taker or by the
		service engineer by means of a Service order activity / MSC order, the data in
		the <Link href="/baanerp/ts/clm/tsclm3160m000" role="session">Statistics - Problems and Solutions (tsclm3160m000)</Link> session is updated with the details of the solution provided.</Paragraph>
      <Paragraph>You can use <Link href="/baanerp/ts/clm/tsclm3161m000" role="session">Probability Analysis - Problems and Solutions (tsclm3161m000)</Link> session to view the statistics of problems and solutions
		along with the associated probability for the selected attributes.</Paragraph>
      <Paragraph>You can use <Link href="/baanerp/ts/clm/tsclm3150m000" role="session">Service Resolution - Probability Analysis (tsclm3150m000)</Link> session to list the service resolutions for call, service order, maintenance
		sales order and work order. The session also display the calls contributed to a
		particular probability percentage.</Paragraph>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>Probability analysis and classified Problem/Solution code
		  sessions are available at all concerned places such as:</Paragraph>
      </Note>
      <List>
         <ListItem>Calls</ListItem>
         <ListItem>Service Order Activities</ListItem>
         <ListItem>Service order material lines</ListItem>
         <ListItem>Maintenance sales order Lines</ListItem>
         <ListItem>Work orders</ListItem>
         <ListItem>Work order material resource lines</ListItem>
      </List>
      <Paragraph>The Update Call/Activity parameter in <Link href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</Link> session controls the values that are used to
		Update the call/ Service order activity from Probability Analysis. Following
		two values are used to update the Call / Service order activity :</Paragraph>
      <List>
         <ListItem>Expected Values</ListItem>
         <ListItem>Actual Values</ListItem>
      </List>
   </GeneralSection>
   <RelatedTopics>
      <SectionTitle>Related topics</SectionTitle>
      <RelTopic>
         <Link href="/baanerp/diffsp1/ts/onlinemanual/tsclmDiff61SP1" role="manual">Call Management</Link>
      </RelTopic>
      <RelTopic>
         <Link href="/baanerp/diffsp1/ts/onlinemanual/tsmscDiff61SP1" role="manual">Material Sales Order Control</Link>
      </RelTopic>
      <RelTopic>
         <Link href="/baanerp/diffsp1/ts/onlinemanual/tssocDiff61SP1" role="manual">Service Order Control</Link>
      </RelTopic>
   </RelatedTopics>
</ManualTopic>