| # Call Parameters (tsclm0100m000) This session contains: A history list of parameter sets and their effective dates. The most recent parameter sets are at the end of the list. The current parameter set, at the top of the list (without an effective date). To view historical sets, double-click one of the historical parameter sets. You can use the Print Service Parameters (tsmdm0400m000) session to print and compare the parameter sets. To view or change the current parameters, double-click the set without an effective date that appears at the top of the list. The Call Parameters (tsclm0100m000) details session starts. If you make changes and save the new parameter setting, ERP Enterprise performs the following actions: Adds the new set at the end of the history list. Updates the current set (at the top of the list). Note By default, the Description field contains the date and time when the previous parameter setting was saved. To avoid confusion, if you change the parameters, change or delete the default Description text. Effective Date The date and time from which the parameters are valid. The parameters are valid up to the effective date of the most recent parameter setting. Description The description of the parameter set, for example, the reason why the previous setting was changed. Delete Transaction Log After Accepting Call If this check box is selected, the following applies: The transaction log of the call will be deleted when the call status is changed to Accepted. As long as the call status is Accepted, no more transactions will be logged. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Transaction log Automatic Call Document If this check box is selected, ERP Enterprise automatically prints the call document report when the call is registered. If this check box is cleared, call document reports will only be printed by manual (user) request. Device The type of device used to print the call document. Note You can only maintain this field if the Automatic Call Document check box is selected. Matching Service Order Numbers If this check box is selected, when you generate a service order for a call, the service order number will match the call number from which it is generated. If this check box is cleared, the number of a service order generated from a call can differ from the number of the call from which it is generated . Matching Maintenance Sales Order Numbers If this check box is selected, when you generate a maintenance sales order for a call, the maintenance order number will match the call number from which it is generated. If this check box is cleared, the number of a maintenance sales order generated from a call can differ from the number of the call from which it is generated. Number Group Calls The default number group used when registering a call. Related topics Number groups in Service Use Master Routing If this check box is selected, master routing is available for generating service activities when an order is generated for the call. Related topics Master routings and routing options Invoice after Call If this check box is selected, calls will be invoiced if other requirements such as invoice-to BP and invoice time limits, are satisfied. If this check box is cleared, calls will not be invoiced. Note If the Invoice after Call check box is selected, the Time Interval field must be mandatorily filled. Time Interval The invoice interval used to invoice customers for calls in the Call Management module. Cost Component The default cost component used when invoicing call costs. Related topics Cost components in Manufacturing Coverage Type The default coverage type when registering a call. Path for Labor Rate The first level of the search path that is used to retrieve the labor rate. The labor rate can be selected from: Activity Taken Installation Group Serialized Item Group Support Department Support Engineer Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Search paths Slash Character The second level of the search path that is used to retrieve the labor rate. Slash Character The third level of the search path that is used to retrieve the labor rate. Response Time The default response time for all calls in the Call Management module that are not covered under any contract, or whose sold-to BP does not have a default response time. Note If the Response Time field is filled, the Time Unit field must be mandatorily filled. Time Unit The default unit that is used to: Define response times in the Response Times (tsclm0120m000) session. Calculate the actual time left to solve a call. Define time to solution periods in the Priority Time Scale (tsclm0124m000) session. Priority Definition Indicates whether the Solution Start Period or the Solution Finish Period should be considered when calculating times at the service order level. This setting is also used to calculate the actual time left to solve a call. Use Priorities in Calculating Times If this check box is selected, priorities are used, with the call's response times, to calculate a call's reaction time, solution start time, and solution finish time. If this check box is cleared, priorities are not used to calculate a call's reaction time, solution start time, and solution finish time. Only the call's response times are used. Related topics Priorities Call priority Response time Time Fence The time period that determines whether a call will be considered a bad fix. Note The time fence starts from the time that the original call's status was changed to Solved. Time Fence The unit used to define the time fence value. Timer Timer Start on new entry Indicates when the timer must start if a new call is registered in the Call (tsclm1100m000) session. The following are the available values: Interactive, Manual, Automatic Automatic: The timer starts automatically when a new call is entered in the Call (tsclm1100m000) session. Interactive: The timer starts based on the option Yes, No, Cancel that you select when the question is displayed. Manual: The timer starts when you click Start/Stop Timer in the Call (tsclm1100m000) session. Update Time Spent Indicates when ERP Enterprise must update the time that you spent on a call. The following are the available values: Interactive, Manual, Automatic Automatic: The time that you spent on a call is updated automatically. Interactive: The time that you spent is updated based on the option Yes, No, Cancel that you select when the question is displayed. Manual: The time that you spent is updated when you click Start/Stop Timer in the Call (tsclm1100m000) session. Priority The priority attached to a bad fix, selected from the Priorities (tcmcs0170m000) session. Note If, in the Call Parameters (tsclm0100m000) session, the Use Priorities in Calculating Times check box is selected, the bad fix priority is used to calculate the call's priority factor. Related topics Sold-to BP Priority Item Priority Problem Priority Time Fence The additional period of time after which a call is considered a deferred call. Note The unit for this time period is specified in the Time Duration Unit field in the General Service Parameters (tsmdm0100m000) session. Activity Duration The default duration used when a call is transferred to a service order if the duration on the call header is 0. [ ] The unit used to specify the time fences for deferred calls and for the duration of field service activities. Actual Problem And Solution Required to Solve The Call If this check box is selected, you must specify Actual Problem and Actual Solution in the Call (tsclm1100m000) session. This data is mandatory to solve normal calls in the Call (tsclm1100m000) session, calls transferred to service orders in the Service Orders (tssoc2100m000) session, and calls transferred to maintenance sales orders in the session Maintenance Sales Orders (tsmsc1100m000). If this check box is cleared, the Actual Problem and Actual Solution fields in the Call (tsclm1100m000) session need not to be specified. Block if Credit Limit is Exceeded If this check box is selected, ERP Enterprise blocks the call if the credit limit of the invoice-to BP is exceeded. If this check box is cleared, the call will not be blocked, even if the credit limit of the invoice-to BP is exceeded. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Block if Credit Review is Overdue If this check box is selected, ERP Enterprise blocks the call if the credit review of the invoice-to BP is overdue. If this check box is cleared, the call will not be blocked. even if the credit review of the invoice-to BP is overdue. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Block If Invoice is Overdue If this check box is selected, ERP Enterprise blocks the call if the invoice-to BP has an overdue invoice amount. If this check box is cleared, the call is not blocked, even if the invoice-to BP has an invoice amount overdue. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks If business partner is Doubtful If this check box is selected, ERP Enterprise blocks the call if the invoice-to BP is doubtful. If this check box is cleared, the call is not blocked, even if the invoice-to BP is doubtful. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal if Credit Limit is Exceeded If this check box is selected, ERP Enterprise alerts the user if the credit limit of an invoice-to BP is exceeded. If this check box is cleared, no signal is given, even if the credit limit of the invoice-to BP is exceeded. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal If Credit Review is Overdue If this check box is selected, ERP Enterprise alerts the user if the credit review of the invoice-to BP is overdue. If this check box is cleared, no signal is given, even if the credit review of the invoice-to BP is overdue. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal If Invoice is Overdue If this check box is selected, ERP Enterprise alerts the user if the invoice-to BP has an overdue invoice. If this check box is cleared, no signal is given, even if the invoice-to BP has an overdue invoice. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal If business partner is Doubtful If this check box is selected, ERP Enterprise alerts the user if the invoice-to BP is doubtful. If this check box is cleared, no signal is given, even if the invoice-to BP is doubtful. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Search Based on When a new call is registered, ERP Enterprise searches for existing calls. Allowed values Search Based on Related topics Notification for existing calls Registered If this check box is selected, calls with the Registered status are considered. Assigned If this check box is selected, calls with the Assigned status are considered. In Process If this check box is selected, calls with the In Process status are considered. Transferred If this check box is selected, calls with the Transferred status are considered. Solved If this check box is selected, calls with the Solved status are considered. Time Fence Specify the time fence to select the solved calls. ERP Enterprise selects only those calls solved in the time frame you specify. Example If you select 1 month as the time tence, ERP Enterprise searches the calls that have been accepted in the past month. Time Fence Select the time unit. Accepted If this check box is selected, the existing calls with the Accepted status are considered. Time Fence Specify the time fence to select the accepted calls. ERP Enterprise selects the accepted calls in the time frame you specify. Example If you select 1 month as the time tence, ERP Enterprise searches the calls that have been accepted in the past month. Time Fence Select the time unit. |