| # Contract Helpdesk Terms - History (tsctm8534m300) Use this session to maintain the history of selected help desk cost-term that is associated with the coverage term that is selected from the service contract. Note If you must change the terms, after a certain number of calls, for example, then a new coverage term must be created. Service Contract A sales agreement between a service organization and a customer for a specific period, that states the configurations (Installation groups or serialized items) to be maintained, the coverage terms, and the agreed price. Configuration Line Number The line number identifying the configuration for which the total amounts apply. Line Type The classification of the line. The line type can either be Normal, Total or Calculation. A total line is a sum total of calculation lines. A Calculation line is a partial configuration and contributes to the overall configuration of the type Total line. Contract Change Following are the types of contract changes: Renewal: The option allows you to extend the contract period beyond its current validity duration. Incidental Changes: The option allows you to implement changes to an existing contract. Changes such as addition/deletion of one or more configuration lines, changes to price and discounts, and so on are categorized as incidental changes. Indexation: The option allows you to change the contract price based on the changes in the value of consumer price index. Renewal with Indexation: The option allows you to perform indexation and renewal at the same time. Contract Change The description of the contract change. Coverage Type A financial classification that indicates to what extent work is covered under warranty or contract, and what part of the activities can be charged. Coverage Term For a service type / term type combination, this is a unique sequence number. Default value of step size: 10 Note The default value can be changed if required. Installation Group A set of serialized items that have the same location and are owned by the same business partner. Grouping serialized items into an Installation group enables you to maintain them collectively. Installation Group The description of the Installation group. Item A standard maintenance item. Serial Number A number that, together with the item code or manufacturer part number, uniquely identifies a component, an item, a machine, or an installation. This serial number is usually shown together with the manufacturer part number and other identification data on an identification plate that is attached to the item. Item Description The description of the item. Term Number The number used to identify the cost term of the coverage term. The default step size is 10. Covered Calls The number of calls that are covered by the contract or warranty. Covered Call Units The number of call units that are covered by the contract or warranty. Invoice Interval The invoice interval's code. Response Time A response time defines, from the time a call is registered, the period of time within which: The service provider must react to the call; A solution to the call's problem must be started; A solution to the call's problem must be finished. Description The description of the response time. Cost Amount The sum of the cost amounts of all coverage terms that are associated with the indicated service type or term type. Note The amount is expressed in the home currency. Sales Amount The sum of the sales amounts of all coverage terms that are associated with the indicated service type or term type. Cost Rate Your company's reference currency, which is defined in the Companies (tcemm1170m000) session. Related topics To use currencies Sales Amount Your company's reference currency, which is defined in the Companies (tcemm1170m000) session. Related topics To use currencies Text Text (additional) Spent Costs The sum of costs due to service activities that have been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Spent Sales The sum of sales amounts due to service activities that have been financially approved in Service Order Control, expressed in the currency chosen in the contract header. Example Service orders Helpdesk calls Allocated Costs The sum of costs due to service activities that have not been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Allocated Sales The sum of the sales amounts due to service activities that have not been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs |