| # Service Types (tsmdm0130m000) Use this session to display or define service types. To define a service type: Enter a unique code and a description. Select the appropriate order procedure, coverage type, and availability type. Click the Save button. Note If you have started this session by zooming, you can only find and select a record. Related topics To use an overview session To maintain records in an overview session Service Type The code of the service type. Description The name or description of the service type. Order Procedure The service type's order procedure. The Order Procedure can either be: Normal Emergency Coverage Type The coverage type which determines how the service type's costs will be covered. Selected from the Coverage Types (tsmdm0135m000) session. Description The name or description of the coverage type. Availability Type The code of the availability type given to the service type. Selected from the Availability Types (tcccp0101m000) session. Note If you leave this field empty, the availability type specified in the General Service Parameters (tsmdm0100m000) is used for this service type. Generate Default Assignment If this check box is selected, and a service engineer is specified on the service order header, ERP Enterprise creates a service execution assignment for the service order activities for the service type, defined in the Service Type field. The assignment is created for the service engineer. If this check box is cleared, and a service engineer is specified on the service order header, ERP Enterprise does not create service execution assignments for service order activities for the service type, defined in the Service Type field. The service engineer specified on the service order header may not take up the work or may just complete part of the work assigned. In both cases, service execution assignments must be created manually, for the activities. Note Use service types with this check box selected for service order activities that require a single service engineer. Use service types with this check box cleared for service order activities that require multiple service engineers. Note When you run the Run Global Service Resource Planning (tssoc2260m000) session with this parameter checked, ERP Enterprise generates assignments for the service engineer linked to the service order header. Assignments are generated only for activities that have no assignments defined for this engineer. When you generate service order, with this parameter checked, ERP Enterprise assigns the engineer of the service order header; to the order activity. Warehouse Order Type Issue / Delivery Enter the Warehouse Order Type for Issue. Select the warehouse order type for issue from Warehousing Order Type (whinh0110m000) session. ERP Enterprise displays the Warehouse Order Types of type Issue. Warehouse Order Type Receipt / Return Enter the Warehouse Order Type for Receipt. Select the warehouse order type for receipt from Warehousing Order Type (whinh0110m000) session. ERP Enterprise displays the Warehouse Order Types of type Receipt. |