| # Master Data Management Use Master Data Management to maintain Service master data which includes : Service type Service type is a differentiation to identify the conditions under which service is provided, such as preventive maintenance (PM), breakdown-based maintenance, and so on. This also provides a basis for planning, and logistic and financial analysis; it can also be used to differentiate repair warranty application. The warehouse order procedures of type ‘Issue’ and ‘Receipt’ can also be linked to a service type. Tasks A task is a specification of the type of work that is carried out by a service employee. You can use tasks to specify the labor required to carry out an activity. A specific labor rate can be linked to a task. Checklists A checklist provides a list of checks to be carried out while performing an activity. These checks can be useful, and can be copied while carrying out service order or work order activities. Checklists are used to group specific checks so that more than one check can be defined for a reference activity. Coverage type A financial classification that indicates to what extent work is covered under warranty or contract, and what part of the activities can be charged. Coverage types are used as a differentiation for coverage under various agreements, such as warranties, contracts, or quotations. A coverage type is also used as a differentiation while defining reference activity. Service department/ Service areas Service department is a department that consists of one or more persons and/or machines with identical capabilities, that can be considered as one unit for the purposes of service and maintenance planning. Service area is a specific geographic area that is covered by one or more service engineers (employees). A service area can be linked to a service center. Service area offers the functionality to maintain service engineers, serviceable serialized items, main area, and average travelling time. Skills The specific knowledge or technical expertise that a service engineer must have to carry out service or maintenance activities. For example, knowledge of electricity, specific equipment, and so on. Skills can be general skills in nature, such as knowledge in software coding, electrical appliances skills, plumbing skills or can be specific / special ; for example, equipment such as aircraft will require special skills to complete repairs or address problems. Service employee Service employees are the person(s) working for the service department. Service employees are those used mostly for service-related activities, such as carrying out orders, registering or handling calls, sales representatives for service sales, foreman, dispatchers, or handlers. Each service employee must be defined with General and People (HR) related details for correct functioning. service kits A service kit is a mobile warehouse in which components used during service activities are stored. A Service kit is a portable Warehousing linked with a warehouse (of the type normal or service). A Service Kit is defined and used in Service domain, but the inventory transactions are done as in any Normal or Service warehouse, including the replenishments. Location Location can be assigned to both service department and the work order. If you assign a location to both a service department and a work order, the service department of the location and the service department of the work order must be the same. You cannot assign a location to a closed work order and also you cannot delete a location that is assigned to a work order. Service Item Data Service item data comprises of default Service values for items. You can define details concerning maintenance of that item, or details to be used while selling that service item, certain details regarding subcontracting, and particular logistic details required in the service processes. Items of the types Manufactured or Purchased can be defined; items of the type Service or Cost account for subcontracting purposes. You can also define customized items, which is useful while servicing PCS projects identified as physical breakdown structure. Items are used at various places in repository definition and transactions. Items can be used in defining the bill of materials, as item breakdown, and in inheriting details into serialized items specified by the customers. Default item data ERP Enterprise allows you to define default item data so that you can use the same data for similar service items. You can define the default item-data for the combination of : Item type Item group Item category Service item group Serialized item group (optionally) Service inspections and preventive maintenance scenarios Service inspections covers the following functionality: Measurement are used to determine the value of an item's variable (measuring quantity) in a specific situation. Example Tire treads depth. When measurements are registered for serialized items during inspections, maintenance notifications are generated, based on pre-defined maintenance trigger. Maintenance Trigger Set- Maintenance Trigger Set is a set of maintenance triggers that is used to trigger maintenance notifications when performing measurements. A maintenance trigger set is linked to a measurement type. A maintenance triggers set can be linked to a counter readings that is linked to a serialized item. Counter Groups - Counter groups can be used to support advanced measurement scenarios. Counter groups are used for numeric measurement types only. The counter group is used to default the counter readings when a serialized item is created. On a counter reading, it is possible to determine where the inspections are sourced from. Rule Book for Maintenance Trigger Sets - Rule book for maintenance trigger sets specifies the use of a particular maintenance trigger set while performing a measurement for a specific position. Service Item Analytics Service item analytics covers the following functionality: Calculate Service Performance Indicators - The following can be calculated on Service installations (Serialized item/Cluster): Availability of the serialized item. Mean Time to Repair (MTTR). Mean Time Between Failure (MTBF). Calculate Uptime analysis - The analysis helps the user compare the uptime promised as part of service contract for a serialized item and the actual uptime of the serialized item. Calculate Repair Costs - The repair costs on calls, service orders, and maintenance sales order for a serialized item/cluster can be calculated and printed. |