| # To cancel maintenance sales orders Use the Cancel Maintenance Sales Order - Item Line (tsmsc1210m000) session to cancel a maintenance sales order, including all the order's order lines, or a single maintenance sales order lines. You must enter a cancel reason and cancel date. Additional cancel text is optional. To cancel a sales order (line) you must make sure that: No actual costs and revenues are recorded on this sales order or sales order line. The status of the order and the related item lines must be Free or In Process. The status of all item lines must be Canceled. The reason code, cancel text, and cancel date are filled on the sales order. If you cancel a maintenance sales order, the following applies: ERP Enterprise changes the status of the sales order activity to Canceled. ERP Enterprise cancels the materials that are allocated for the sales order. ERP Enterprise cancels the warehouse orders that are created for the sales order, if the items/materials are not issued or received yet. If the items/materials are issued or received, return deliveries are created (warehouse orders of type Transfer). If you create the sales order from a call, ERP Enterprise changes the status of the call to Solved. If tools are required to carry out the sales order, the tool requirements are removed from the Estimated Tool Requirements (titrp0111m000) session. Note Sales orders that are blocked, cannot be canceled. Related topics To unblock calls, service orders, and sales orders |