| # Service Order Control Using the Service Order Control, you can create the order quotations, plan the order, and monitor the implementation of the order, then process the order, book costs, and trigger invoicing. To perform on-site repair, replace, or upgrade the serialized items or the installation groups containing them, service orders are used to plan and carry out this effectively. Various types of orders can be defined, such as internal and external orders, Orders related to the work performed by dealers, scheduled and not-scheduled orders, inspections and customer visits, and preventive and corrective work. These various types of orders must be handled within the service environment. Service orders can integrate with external applications, such as ERP Enterprise Service Scheduler or ERP Enterprise Service Scheduler Assistant, to evolve intelligent and optimum planning. Service can also integrate with remote service applications to monitor and control progress at customer sites. Service orders Orders that are used to plan, carry out, and control all repair and maintenance on configurations as present on customer sites or as present with the company. Service Quotations A service-order quotation is a statement of price, terms of sale, and description of services and materials, that can be sent to a prospective business partner. The business partner data, payment terms and delivery terms are listed in the header. The data about the activities and materials are entered on the quotation lines. Dealer warranty claims Dealer claims can be registered as service orders. A call can also be created and transferred as a dealer claim service order; the registered claim can be approved or rejected. The approved claims can be costed, which results in a credit note. Dealers are reimbursed with the cost using the credit notes. Field change order The production department or marketing department can begin a Field Change Order (FCO). Production errors or component updates can trigger a Field Change Order. The installed base must be investigated to select the appropriate configurations or assets. The customers can be informed about a possible problem that can occur, and at what time their equipment could be repaired. You can generate, plan, and implement a service order for each customer. The service order only differs from a usual service order in that the costs are charged to the marketing or production department, and that the customers get the replacements and service activities free of cost, due to FCO. Field service returns Return material can be controlled by the service order. If the service engineer must replace a component at the customer site, on the worksheet, on the SO, or by remote access, the engineer knows the replaced component must be returned. When the parts must be returned, a warehouse order of the type Receipt is created in the warehouse. You can send these parts back to designated warehouses to be taken up by work orders to complete repair of parts. Alternatively, the service engineer has probably drawn excess parts from warehouses to perform replacement activities. In these cases, the excess parts can also be returned to the warehouses. Costing All actual costs such as material labor, tools used, and travel costs can be registered. Declarations, hotel expenses, and so on can also be related to a service order. Expenses such as hotel invoices can be charged to the service order. Subcontracting costs as well as hours spent on general issues such as car replenishment, car maintenance, collection of parts can also be charged to a service order. |