| # Warranties A warranty can be created in the Warranties (tsctm0120m000) session. The warranty that you create in this session is a sort of template. You can link the warranty to: A service item in the Items - Service (tsmdm2100m000) session. A serialized item in the Serialized Items (tscfg2100m000) session. ERP Enterprise uses the warranty that is linked to the service item as default for the serialized item's warranty. A warranty becomes active when it is linked to a serialized item and the delivery date or operational date of the serialized item is filled. The duration of the warranty can still be changed, but ERP Enterprise gives a message saying that the change affects the warranty terms. The warranty type, the operational date, or the delivery date determines the start date of the warranty. The warranty term with the longest validity duration determines the expiry date of the serialized item's warranty. In the Warranties (tsctm0120m000) details session, you can define the following: Terms effectivty Warranty type Currency Template validity After you define the warranty terms, on the appropriate menu, choose Coverage Terms. In the Warranty Coverage Terms (tsctm1120m500) session, you can define the warranty's coverage terms, including: Coverage type Term type Cost-covering method Term phasing data Cost and sales amounts (For serialized items only). If you link a warranty to a (top) serialized item, the above-mentioned terms also apply to the (top) serialized item and the serialized items in the physical breakdown. The warranty terms of the (top) serialized item can be customized. To customize a serialized item's warranty terms In the Serialized Items (tscfg2100m000) session, doubleclick the appropriate serialized item line. In the details session, on the Service Control tab, click the ... button next to the Warranty field, then add, change, or delete terms. |