| # Probability Analysis New in Infor ERP LN 6.1 SP1 This functionality is new to Infor ERP LN 6.1 SP1 and it is applied in the case of users trying to select a solution to the understood problem. The probability analysis is based on the past data collected on the problem-solution combinations. The solution also indicates a possible action to be executed to make the solution effective. When the call is solved either by the call taker or by the service engineer by means of a Service order activity / MSC order, the data in the Statistics - Problems and Solutions (tsclm3160m000) session is updated with the details of the solution provided. You can use Probability Analysis - Problems and Solutions (tsclm3161m000) session to view the statistics of problems and solutions along with the associated probability for the selected attributes. You can use Service Resolution - Probability Analysis (tsclm3150m000) session to list the service resolutions for call, service order, maintenance sales order and work order. The session also display the calls contributed to a particular probability percentage. Note Probability analysis and classified Problem/Solution code sessions are available at all concerned places such as: Calls Service Order Activities Service order material lines Maintenance sales order Lines Work orders Work order material resource lines The Update Call/Activity parameter in Call Parameters (tsclm0100m000) session controls the values that are used to Update the call/ Service order activity from Probability Analysis. Following two values are used to update the Call / Service order activity : Expected Values Actual Values Related topics Call Management Material Sales Order Control Service Order Control |