| Email (tccom6600m500) |  |
| Use this session to view, enter, and maintain e-mails. An e-mail can be linked to a contact, a business partner, an opportunity, or an activity. You can start this session from the Activities (tccom6100m000) overview session, by double-clicking a record of the Email type , or by clicking New Email or Follow Up Email on the appropriate menu. You can also start this session stand-alone. Note Use the From, To, Cc, and Bcc buttons to select recipients for the e-mail from the Recipients (tccom6600m900) session. You can only update e-mails with the Draft status. E-mail lines The lines on the tabs refer to the following sessions: Attachments The lines on the Attachments tab refer to the Attachments (tccom6110m000) session. On this tab, you can link attachments to an e-mail and view and maintain the linked attachments. Notes The lines on the Notes tab refer to the Notes (tcstl1550m000) session. On this tab, you can view, enter, and maintain the notes that are linked to the e-mail. If you double-click a line or enter a new note on this tab, the Note (tcstl1650m000) session is started. Additional Attributes The lines on the Additional Attributes tab refer to the Attributes by Activity (tdsmi2101m000) session. On this tab, you can add attributes to the e-mail. Related topics CRM – functionality
Fields | Description
From | The name of the recipient who created or sent the e-mail.
To | The name of the recipient to whom the e-mail is sent.
Cc | The name of the recipient other than the recipient in the To field, whose name is visible to other recipients of the message.
Bcc | The name of the recipient other than the recipient in the To field, whose name is invisible to other recipients of the message.
Direction | The e-mail's direction. Inbound The e-mail is or will be received and is manually created in this session. Outbound The e-mail is or will be sent from this session.
Sent | The date and time the e-mail obtains the Sent or Received status.
Subject | Enter a short description of the e-mail.
Information | Use this field to add a message to the e-mail.
Contact | The contact for whom the e-mail is created.
Business Partner | The business partner for whom the e-mail is created.
Phase | The phase in the sales process for which the e-mail is created.
Activity | The activity for which the e-mail is created.
Priority | The priority that is assigned to the e-mail.
Status | The e-mail's status. Draft The e-mail is created. Received The created e-mail is set to Received in this session. Sent The e-mail is sent from this session.
Created by | The user who created the e-mail.
Creation Date | The date on which the e-mail is created.
Last Modified by | The user who last modified the e-mail.
Last Modification Date | The last date on which the e-mail is modified.
Series | The series used for the e-mail. Default value The Series for Emails from the COM Parameters (tccom0000s000) session. Related topics To use number groups and series
Email | An activity type that specifies an e-mail created for a contact, business partner, opportunity, or activity that you want to record in ERP LN. E-mails can be created to send them, but also to manually register received e-mails. An e-mail has selected recipients.
Sensitivity | The type of e-mail.
Commands | Description
Send Email | Sends the e-mail to the recipients.
Done | Sets an Inbound e-mail with the Draft status to Received.
High Priority | Sets the Priority field of a Draft e-mail to High.
Low Priority | Sets the Priority field of a Draft e-mail to Low.
Follow Up Appointment | Starts the Appointment (tccom6600m100) session in which you can enter a follow-up appointment for the e-mail.
Follow Up Call | Starts the Call (tccom6600m200) session in which you can enter a follow-up call for the e-mail.
Follow Up Task | Starts the Task (tccom6600m300) session in which you can enter a follow-up task for the e-mail.
Follow Up Email | Starts the Email (tccom6600m500) session in which you can enter a follow-up e-mail for the e-mail.