<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/tg/ebm/ff/ff001130" xml:lang="en">
   <Header>
      <Title>Function: Call closure</Title>
      <Keyword type="header" order="d1e1942485">
         <Level1>Call closure</Level1>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>After you process customer calls or provide alternative
		solutions to customers, you can close the call and, if required, invoice the
		call. A call can be logically ended in any case using this function.</Paragraph>
   </GeneralSection>
   <GeneralSection>
      <SectionTitle>Process: Close call (code: MCO04a)</SectionTitle>
      <Paragraph>The objective of this process is to close the call after you
		process customer calls or provide alternative solutions to customers and, if
		required, invoice the call. The assumption in the business is that material to
		be delivered on a call is generally covered by the service contract, which
		means that no invoice must be made for material delivery on a call. However,
		material on a call can also be invoiced in this process.</Paragraph>
      <List>
         <ListIntro>
            <GUIRef href="" role="manual">Assumptions:</GUIRef>
         </ListIntro>
         <ListItem>No assumptions apply in this case.</ListItem>
      </List>
      <List>
         <ListIntro>
            <GUIRef href="" role="manual">IT support:</GUIRef>
         </ListIntro>
         <ListItem>LN Service Call Management</ListItem>
      </List>
   </GeneralSection>
</ManualTopic>