<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/wh/onlinemanual/000396" xml:lang="en">
   <Header>
      <Title>Troubleshooting</Title>
   </Header>
   <GeneralSection>
      <List>
         <ListItem>
            <Emphasis>Cross-docking</Emphasis>
            <List>
               <ListItem>
                  <Link href="#d1e2634386" role="internal">I cannot enable cross-docking in the Warehouse - Item
		  (whwmd2510m000) session.</Link>
               </ListItem>
               <ListItem>
                  <Link href="#d1e2634405" role="internal">I created a cross-dock order and a cross-dock
		  order line, but received goods are still not cross-docked. Goods are in bounded
		  instead.</Link>
               </ListItem>
               <ListItem>
                  <Link href="##check.settings.fields" role="internal">I expected a
		  cross-dock order to be created when releasing my order to warehousing, but this
		  does not happen.</Link>
               </ListItem>
            </List>
         </ListItem>
      </List>
   </GeneralSection>
   <GeneralSection>
      <SectionTitle>Cross-docking</SectionTitle>
      <GeneralSection ID="d1e2634386">
         <SectionTitle>I cannot enable cross-docking in the Warehouse - Item
		  (whwmd2510m000) session.</SectionTitle>
         <Paragraph>Make sure to select the <GUIRef href="/baanerp/wh/inh/whinh0100m000#whinh000.dycd" role="manual">Dynamic Cross-docking</GUIRef> check boxes in the following
		  sessions:</Paragraph>
         <GeneralSection>
            <List>
               <ListItem>
                  <GUIRef href="/baanerp/wh/inh/whinh0100m000" role="session">Inventory Handling Parameters (whinh0100m000)</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/wh/wmd/whwmd2500m000" role="session">Warehouses (whwmd2500m000)</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/wh/wmd/whwmd4500m000" role="session">Items - Warehousing (whwmd4500m000)</GUIRef>
               </ListItem>
            </List>
         </GeneralSection>
      </GeneralSection>
      <GeneralSection ID="d1e2634405">
         <SectionTitle>I created a cross-dock order and a cross-dock
		  order line, but received goods are still not cross-docked. Goods are in bounded
		  instead.</SectionTitle>
         <Paragraph>The cross-dock order line must be approved before inbound advice.
		  This can be done in several ways:</Paragraph>
         <GeneralSection>
            <List>
               <ListItem>Approve the order line manually in the <GUIRef href="/baanerp/wh/inh/whinh6110m000" role="session">Cross-dock Order Lines (whinh6110m000)</GUIRef> session.</ListItem>
               <ListItem>Approve the order line using the <GUIRef href="/baanerp/wh/inh/whinh6210m100" role="session">Approve Cross-dock Order Lines (whinh6210m100)</GUIRef> session.</ListItem>
               <ListItem>Select the <GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd210.cdap" role="manual">Automatically Approve Cross-dock Order Lines</GUIRef> check
				box in the <GUIRef href="/baanerp/wh/wmd/whwmd2510m000" role="session">Warehouse - Item (whwmd2510m000)</GUIRef> session.</ListItem>
            </List>
            <List>
               <ListIntro>The following also applies:</ListIntro>
               <ListItem>Specific outbound lot must match inbound lot, when using
				lots in inventory.</ListItem>
               <ListItem>Outbound and inbound <Link href="/baanerp/tc/glossary/glossary#000304" role="glossary">effectivity unit</Link> must match.</ListItem>
               <ListItem>Specific outbound serial must match inbound serial, when
				using serials in inventory.</ListItem>
               <ListItem>Inbound <Link href="/baanerp/wh/glossary/glossary#000357" role="glossary">package definition</Link> must
				match outbound package definition, if package definition has been defined on
				the outbound line.</ListItem>
               <ListItem>Is the <Link href="/baanerp/wh/inh/whinh2120m000#whinh220.ubin" role="formfield">Unit Binding</Link> check box selected in the <GUIRef href="/baanerp/wh/inh/whinh2120m000" role="session">Outbound Order Lines (whinh2120m000)</GUIRef> session?</ListItem>
            </List>
         </GeneralSection>
      </GeneralSection>
      <GeneralSection ID="#check_settings_fields">
         <SectionTitle>I expected a
		  cross-dock order to be created when releasing my order to warehousing, but this
		  does not happen.</SectionTitle>
         <Paragraph>In the <GUIRef href="/baanerp/wh/wmd/whwmd2510m000" role="session">Warehouse - Item (whwmd2510m000)</GUIRef> session, check the following settings and
		  fields:</Paragraph>
         <GeneralSection>
            <List>
               <ListItem>
                  <GUIRef href="/baanerp/wh/wmd/whwmd2510m000#whwmd210.dycd" role="manual">Dynamic Cross-docking</GUIRef>
               </ListItem>
               <ListItemHead>
                  <GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd200.cdro" role="groupbox">Generate Cross-dock Order when Releasing Order to Warehousing</GUIRef>
               </ListItemHead>
               <ListItem>If set to <GUIRef href="/baanerp/wh/domains/inh.cgtr#never" role="option">Never</GUIRef>,
				no cross-dock order will be created anyhow. If set to <GUIRef href="/baanerp/wh/domains/inh.cgtr#time.phased" role="option">When Time Phased Inventory Shortage</GUIRef>, there might be enough time-phased
				inventory, so no cross-dock order will be created.</ListItem>
               <ListItemHead>
                  <GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd210.qcmi" role="manual">Minimum Cross-dock Quantity</GUIRef>/ <GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd210.qcma" role="manual">Maximum Cross-dock Quantity</GUIRef>
               </ListItemHead>
               <ListItem>If the expected cross-dock quantity lies outside these
				boundaries, no cross-dock order will be created. <GUIRef href="" role="manual">Note</GUIRef>: this also applies if
				the maximum cross-dock quantity is zero!</ListItem>
            </List>
            <List>
               <ListIntro>If you are trying to cross-dock lots not in inventory or
				serials not in inventory, in the <GUIRef href="/baanerp/wh/inh/whinh0120m000" role="session">Default Order Types by Origin (whinh0120m000)</GUIRef> session, check the following
				setting:</ListIntro>
               <ListItemHead>
                  <GUIRef href="/baanerp/wh/inh/whinh0120m000#whinh020.crsh" role="manual">Create Shipment</GUIRef>
               </ListItemHead>
               <ListItem>If set to <GUIRef href="/baanerp/wh/domains/inh.crsh#never" role="option">Never</GUIRef> for your order type/origin/ship from/ship to combination, no cross-dock order
				will be created. To enable this, select <GUIRef href="/baanerp/wh/domains/inh.crsh#always" role="option">Always</GUIRef> or <GUIRef href="/baanerp/wh/domains/inh.crsh#cross.dock" role="option">Cross-docking Lot/Serial</GUIRef>.</ListItem>
            </List>
         </GeneralSection>
      </GeneralSection>
      <RelatedTopics>
         <SectionTitle>Related topics</SectionTitle>
         <RelTopic>
            <Link href="/baanerp/wh/onlinemanual/000340" role="manual">What happens if...</Link>
         </RelTopic>
      </RelatedTopics>
   </GeneralSection>
</ManualTopic>