<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000372" xml:lang="en">
   <Header>
      <Title>Notification for existing calls</Title>
      <Keyword type="header" order="d1e2434279">
         <Level1>Call Management</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>When you register a new call, LN notifies you of the
		calls registered previously for the <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">sold-to business partner</Link>, <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link>, or <Link href="/baanerp/ts/glossary/glossary#Objects_ts" role="glossary">serialized item</Link>.</Paragraph>
      <Paragraph>LN notifies about the calls that are completed, in process, or registered by other
		call takers with the customer.</Paragraph>
   </AimSection>
   <GeneralSection>
      <Paragraph>To control the search for existing calls, the user can set the <GUIRef href="" role="manual">Search Based on</GUIRef> and <GUIRef href="" role="manual">Show message if There Are Existing Calls</GUIRef> parameters in the <GUIRef href="" role="manual">Call Parameter (tsclm0100m000)</GUIRef> session.</Paragraph>
      <Paragraph>When a new call is registered, LN searches for
		existing calls based on the following attributes:</Paragraph>
      <List>
         <ListItem>
            <GUIRef href="" role="manual">None:</GUIRef> When a new call is registered, LN does not search for
		  existing calls.</ListItem>
         <ListItem>
            <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">sold-to business partner</Link>: When a new call is registered, LN checks for any
		  existing calls for the sold-to business partner specified for the
		  call.</ListItem>
         <ListItem>
            <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link>: When a new call is registered, LN Service checks if
		  for any existing calls for the cluster specified for the call.</ListItem>
         <ListItem>
            <Link href="/baanerp/ts/glossary/glossary#Objects_ts" role="glossary">serialized item</Link>: When a new call is
		  registered, LN Service
		  checks for are any existing calls for the cluster specified for the call.</ListItem>
      </List>
      <Paragraph>If any existing calls meet the search conditions specified, LN Service notifies
		the user, who can view the existing calls according to the parameters set.</Paragraph>
      <Paragraph>By viewing the existing calls, the user can determine whether a
		call was in fact logged previously, which helps the user to avoid duplicate
		calls to view and update the existing calls.</Paragraph>
      <ExampleSection>
         <SectionTitle>Example</SectionTitle>
         <Paragraph>The <GUIRef href="" role="manual">Search Based On</GUIRef> field is set to <GUIRef href="" role="manual">Sold-to Business Partner</GUIRef> and the <GUIRef href="" role="manual">Show Message if There Are Existing Calls</GUIRef> check box is selected. In that case, if the user
		  registers a call for Sold-to Business Partner A, LN Service notifies
		  the user about all the existing calls for Sold-to Business Partner
		  A.</Paragraph>
      </ExampleSection>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>From the <GUIRef href="" role="manual">Specific</GUIRef> menu in the <GUIRef href="" role="manual">Calls (tsclm1100m000)</GUIRef> Session, the user can always view the existing calls
		  by <GUIRef href="" role="manual">Sold-to Business Partner</GUIRef>, <GUIRef href="" role="manual">Cluster,</GUIRef> or <GUIRef href="" role="manual">Serialized Item</GUIRef>.</Paragraph>
      </Note>
   </GeneralSection>
</ManualTopic>