<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/mdm/tsmdm3400m200" xml:lang="en">
   <Header>
      <Title>Calculate Uptime Analysis (tsmdm3400m200)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to compare the uptime that
		  is promised to a customer on the contract and the actual uptime of a serialized
		  item.</Paragraph>
         <Paragraph>The uptime analaysis indicates the operational performance of
		  the customer installation as per the service contract.</Paragraph>
         <Paragraph>The prime time and down time are considered between the two
		  dates which are calculated as mentioned below.</Paragraph>
         <Formula space-and-orientation="indented-estimated">
            <Paragraph>From Date = The maximum date (Applicable for the uptime term effective date, Serialized item date, Statistical From data entered in the session).

To Date = Minimum (Uptime term expiry date, Statistical To date provided by the user on the session)</Paragraph>
         </Formula>
         <Paragraph>The uptime is calculated on a percentage basis as
		  follows</Paragraph>
         <Formula space-and-orientation="indented-estimated">
            <Paragraph>Uptime percentage = (Prime time - Total downtime) / Prime time * 100

<GUIRef href="" role="manual" Update="Yes">Prime Time</GUIRef>:The calendar difference between the <GUIRef href="" role="manual" Update="Yes">From Date</GUIRef> and the <GUIRef href="" role="manual" Update="Yes">To Date</GUIRef>.
The calendar and the availability mentioned on the service contract uptime terms are used to calculate the prime time.
<GUIRef href="" role="manual" Update="Yes">Down Time</GUIRef>: The time that the serialized item is down between the <GUIRef href="" role="manual" Update="Yes">From Date</GUIRef> and <GUIRef href="" role="manual" Update="Yes">To Date</GUIRef>.
The calendar and the availability mentioned on the service contract uptime terms are used to calculate the down time.</Paragraph>
         </Formula>
      </AimSection>
      <GeneralSection>
         <Paragraph>You can also access the session from the following
		  sessions:</Paragraph>
         <List>
            <ListItem>Service contracts (tsctm3100m000)</ListItem>
            <ListItem>Serialized items (tscfg2100m000)</ListItem>
            <ListItem>Serialized item- Dashboard (tscfg2100m100)</ListItem>
         </List>
      </GeneralSection>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="print.what">
         <Header>
            <Title>Print What</Title>
         </Header>
         <FuncDesc>Select the period to analyze.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="ofbp.f">
         <Header>
            <Title>Sold-to BP</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">sold-to business partner</Link>
         </FuncDesc>
      </FieldHelp>
      <FieldHelp ID="ofbp.t">
         <Header>
            <Title>Sold-to BP</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">sold-to business partner</Link>
         </FuncDesc>
      </FieldHelp>
      <FieldHelp ID="contract.f">
         <Header>
            <Title>Contract</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/ts/glossary/glossary#ServicContra_ts" role="glossary">contract</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="contract.t">
         <Header>
            <Title>Contract</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/ts/glossary/glossary#ServicContra_ts" role="glossary">contract</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="contract.type.f">
         <Header>
            <Title>Contract Type</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/ts/glossary/glossary#ContraTypes_ts" role="glossary">contract type</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="contract.type.t">
         <Header>
            <Title>Contract Type</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/ts/glossary/glossary#ContraTypes_ts" role="glossary">contract type</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="item.f">
         <Header>
            <Title>From Item</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/tc/glossary/glossary#000001" role="glossary">item</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="sern.f">
         <Header>
            <Title>Serial Number</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/tc/glossary/glossary#000310" role="glossary">serial number</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="item.t">
         <Header>
            <Title>To Item</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/tc/glossary/glossary#000001" role="glossary">item</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="sern.t">
         <Header>
            <Title>To Serial Number</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: <Link href="/baanerp/tc/glossary/glossary#000310" role="glossary">serial number</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="stats.date.f">
         <Header>
            <Title>Statistical Data</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: date.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>Select the specific date from calendars.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="stats.date.t">
         <Header>
            <Title>Statistical Data</Title>
         </Header>
         <FuncDesc>The From and To fields define a range of: date.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>Select the specific date from calendars.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="sort.by">
         <Header>
            <Title>Sort By</Title>
         </Header>
         <FuncDesc>Select the object by which you want to sort the
		  report.</FuncDesc>
         <SimpleSection>
            <Paragraph>You can sort the records by contract, contract type, or
			 sold-to BP.</Paragraph>
         </SimpleSection>
      </FieldHelp>
   </Fields>
   <FormCommands>
      <CommandHelp ID="start.analysis">
         <Header>
            <Title>Analyse</Title>
         </Header>
         <FuncDesc>Starts the analyze process and generates a report on the
		  calculated uptime.</FuncDesc>
      </CommandHelp>
   </FormCommands>
</Session>