<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3541m000" xml:lang="en">
   <Header>
      <Title>Solution Control by Number of Solutions (tsclm3541m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to display solutions in descending order, that is, from most successful to least
		  successful.</Paragraph>
      </AimSection>
      <GeneralSection>
         <Paragraph>For a specific
		  item/problem combination, or for a specific problem, LN lists the applied
		  solutions, and for each solution shows how many times that solution was
		  successful.</Paragraph>
      </GeneralSection>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="tsclm340.item">
         <Header>
            <Title>Item</Title>
         </Header>
         <FuncDesc>The code of the item that the problem relates to.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tcibd001.dsca">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The description of the item.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cprl">
         <Header>
            <Title>Problem</Title>
         </Header>
         <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000059" role="glossary">actual problem</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm330.desc">
         <Header>
            <Title>Problem</Title>
         </Header>
         <FuncDesc>The description of the problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cstn">
         <Header>
            <Title>Solution</Title>
         </Header>
         <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>A given problem can
			 have multiple expected solutions.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm335.desc">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The description of the solution.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.crac">
         <Header>
            <Title>Required Activity</Title>
         </Header>
         <FuncDesc>The action required, as determined by the service/support
		engineer, to solve the call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsacm101.desc">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The description of the required
		  Activity.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.nrsl">
         <Header>
            <Title>Number Of Solutions</Title>
         </Header>
         <FuncDesc>The number of times the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> was also
		  the <Link href="/baanerp/ts/glossary/glossary#000060" role="glossary">actual solution</Link> for the
		  item/problem combination.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>LN maintains this
			 field. Every time the solution is accepted in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session as a solution for the item/problem
			 combination, LN increases the value in this field by one.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm340.susr">
         <Header>
            <Title>Solving By User</Title>
         </Header>
         <FuncDesc>If this check box is selected, the support engineer can solve the problem.
		  That is, the call-taker does not have to generate a <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link> or a <Link href="/baanerp/ts/glossary/glossary#000385" role="glossary">work order</Link> to solve the
		  call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cbps">
         <Header>
            <Title>Signal</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#Signals_tc" role="glossary">signal</Link> LN displays every
		  time you select this solution to the item's problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tcmcs039.dsca">
         <Header>
            <Title>Signal</Title>
         </Header>
         <FuncDesc>The signal's text, which appears when you select the solution
		  for the item and problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm340.cchl">
         <Header>
            <Title>Checklist</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#Checklist_ts" role="glossary">checklist</Link> that must be
		  filled out before the call can be set to <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="option">Solved</GUIRef>.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>Checklists are
			 optional. You can select a checklist in the <GUIRef href="/baanerp/ts/mdm/tsmdm0140m000" role="session">Checklists (tsmdm0140m000)</GUIRef> session.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsmdm040.desc">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The name or description of the checklist.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="txta.yn">
         <Header>
            <Title>Text</Title>
         </Header>
         <FuncDesc>If this check box is selected, an associated solution control text is
		  available.</FuncDesc>
         <SimpleSection>
            <Paragraph/>
            <Paragraph/>
         </SimpleSection>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000069" role="manual">Text (additional)</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
   </Fields>
   <FormCommands>
      <CommandHelp ID="exec.user.0">
         <Header>
            <Title>Accepting Problem and Solution</Title>
         </Header>
         <FuncDesc>Use command to accept the problem and solution
		  offered.</FuncDesc>
      </CommandHelp>
   </FormCommands>
</Session>