<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000346" xml:lang="en">
   <Header>
      <Title>Call priority</Title>
      <Keyword type="header" order="d1e2433876">
         <Level1>call priority</Level1>
      </Keyword>
      <Keyword type="header" order="d1e2433879">
         <Level1>priority</Level1>
         <Level2>call</Level2>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>Call priorities are used
		to rank calls for call handling purposes.</Paragraph>
      <List>
         <ListIntro>A call has two priorities:</ListIntro>
         <ListItem>an initial priority.</ListItem>
         <ListItem>an actual priority.</ListItem>
      </List>
      <List>
         <ListIntro>If in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, you select in the <Link href="/baanerp/ts/clm/tsclm0100m000#tsclm000.prdf" role="formfield">Priority Definition</Link> field:</ListIntro>
         <ListItem> 
            <GUIRef href="/baanerp/ts/domains/clm.prdf#enst" role="option">Solution Start Period</GUIRef>, LN uses
		  a call's solution start time to determine the priorities of the call.</ListItem>
         <ListItem> 
            <GUIRef href="/baanerp/ts/domains/clm.prdf#sltn" role="option">Solution Finish Period</GUIRef>, LN uses
		  a call's solution finish time to determine the priorities of the call.</ListItem>
      </List>
      <GeneralSection>
         <SectionTitle>Initial priority</SectionTitle>
         <Paragraph>When the call is
		  registered, LN calculates
		  the amount of time left to call solution and, based on this value allocates an
		  initial priority, from the range of priorities defined in the <GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</GUIRef> session.</Paragraph>
      </GeneralSection>
      <GeneralSection>
         <SectionTitle>Actual priority</SectionTitle>
         <Paragraph>When the call's
		  processing begins and the call timer starts, LN determines the actual
		  time left to call solution (start or finish) and based on this value allocates
		  an actual priority to the call from the range of priorities defined in the <GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</GUIRef> session.</Paragraph>
      </GeneralSection>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>A call's solution time
		  is determined by its <Link href="/baanerp/ts/glossary/glossary#ResponTime_ts" role="glossary">response time</Link>.</Paragraph>
      </Note>
   </GeneralSection>
   <RelatedTopics>
      <SectionTitle>Related topics</SectionTitle>
      <RelTopic>
         <Link href="/baanerp/ts/onlinemanual/000063" role="manual">Response time</Link>
      </RelTopic>
   </RelatedTopics>
</ManualTopic>