<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3161m000" xml:lang="en">
   <Header>
      <Title>Probability Analysis - Problems and Solutions (tsclm3161m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to display the statistics
		  of problems and solutions along with the associated probability for following
		  combination:</Paragraph>
         <List>
            <ListItem>
               <GUIRef href="" role="manual">Serialized Item Group</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Item</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Service Item Group</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Call Group 1</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Call Group 2</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Reported Problem</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Expected Problem</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Actual Problem</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Expected Solution</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Actual Solution</GUIRef>
            </ListItem>
            <ListItem>
               <GUIRef href="" role="manual">Reference Activity</GUIRef>
            </ListItem>
         </List>
         <Paragraph>Only the fields that were selected in the <GUIRef href="" role="manual">Call Parameters (tsclm0100m000)</GUIRef> session will be included in the filtering
		  criteria. The records will be filtered and shown in the descending order of
		  probability.</Paragraph>
         <Paragraph>This session enables the user to select the probability of the
		  solution for the given problem.</Paragraph>
      </AimSection>
      <ExampleSection>
         <SectionTitle>Example</SectionTitle>
         <Paragraph>For example, if a problem A has 2 solutions B and C. When
		  solution ‘B’ succeeds 6 out of 10 times and solution ‘C’ 4 out of 10 times,
		  then the probability of solution B to a problem A is 60%. This will indicate to
		  the user that the solution B has the maximum probability of solving problem
		  A.</Paragraph>
      </ExampleSection>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>If this session is started directly from the menu, all the
		  records are displayed.</Paragraph>
      </Note>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>If you select a line by double-clicking after zooming from the <GUIRef href="" role="manual">Calls (tsclm1100m000)</GUIRef> session, <GUIRef href="" role="manual">Service Order Activity (tssoc2110m000)</GUIRef> session, <GUIRef href="" role="manual">Maintenance Sales Order Lines (tsmsc1110m000)</GUIRef> session or <GUIRef href="" role="manual">Work Order (tswcs2100m000)</GUIRef> session, this session will be closed and the parent session will be
		  updated.</Paragraph>
      </Note>
      <ExampleSection>
         <SectionTitle>Example</SectionTitle>
         <Paragraph>If this session is started from the <GUIRef href="" role="manual">Calls (tsclm1100m000)</GUIRef> session and a line is selected, the <GUIRef href="" role="manual">Expected Problem</GUIRef>, <GUIRef href="" role="manual">Expected Solution</GUIRef> and <GUIRef href="" role="manual">Reference Activity</GUIRef> fields in the call are updated with the values of selected
		  line.</Paragraph>
      </ExampleSection>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>The Update Call/Activity parameter in the Call Parameters
		  (tsclm0100m000) session controls the values that are used to update the
		  Call/Activity session when a record is selected here:</Paragraph>
         <List>
            <ListItem>If the parameter is set to <GUIRef href="" role="manual">With Expected Values</GUIRef>, the <GUIRef href="" role="manual">Expected Problem</GUIRef> and <GUIRef href="" role="manual">Expected Solution</GUIRef> fields in the parent session get updated with expected
			 problem and expected solution of the selected record.</ListItem>
            <ListItem>If the parameter is set to <GUIRef href="" role="manual">With Actual Values</GUIRef>, the <GUIRef href="" role="manual">Expected Problem</GUIRef> and <GUIRef href="" role="manual">Expected Solution</GUIRef> fields in the parent session get updated with actual problem
			 and actual solution of the selected record.</ListItem>
         </List>
      </Note>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <Paragraph>To see the <GUIRef href="" role="manual">Service Resolution – Probability Analysis</GUIRef> contributing to the calculated count selects the appropriate line and,
		  on the specific menu, select Service Resolution– Probability Analysis
		  (tsclm3150m000) session.</Paragraph>
      </Note>
      <GeneralSection>
         <List>
            <ListIntro>This session can be started from:</ListIntro>
            <ListItem>Diagnosis Tab when started from Calls (tsclm1100m000)
			 session</ListItem>
            <ListItem>Service Order Activity (tssoc2110m000) session</ListItem>
            <ListItem>Maintenance Sales Order Lines (tsmsc1110m000)
			 session</ListItem>
            <ListItem>Work Order (tswcs2100m000)</ListItem>
         </List>
      </GeneralSection>
      <RelatedTopics>
         <SectionTitle>Related topics</SectionTitle>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000368" role="manual">To create a physical breakdown from a Bill of Materials</Link>
         </RelTopic>
      </RelatedTopics>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="prob.item">
         <Header>
            <Title>Item</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000075" role="glossary">item</Link> to which call relates.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The item’s general project code is displayed in the first
			 field. The item’s service code is entered in the second field.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="desc.item">
         <Header>
            <Title>Item</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.rprl">
         <Header>
            <Title>Reported Problem</Title>
         </Header>
         <FuncDesc>The problem initially reported by the customer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.rprl">
         <Header>
            <Title>Reported Problem</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.expr">
         <Header>
            <Title>Expected Problem</Title>
         </Header>
         <FuncDesc>The problem as assessed and classified by the support
		  engineer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.expr">
         <Header>
            <Title>Expected Problem</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.espr">
         <Header>
            <Title>Actual Problem</Title>
         </Header>
         <FuncDesc>The real problem determined by the service or support
		  engineer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.espr">
         <Header>
            <Title>Actual Problem</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.exsl">
         <Header>
            <Title>Expected Solution</Title>
         </Header>
         <FuncDesc>The solution to the expected problem as determined by the
		  support engineer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.exsl">
         <Header>
            <Title>Expected Solution</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.sltn">
         <Header>
            <Title>Actual Solution</Title>
         </Header>
         <FuncDesc>The definitive solution as determined service/support engineer,
		  which solved the actual problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.sltn">
         <Header>
            <Title>Actual Solution</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.sigr">
         <Header>
            <Title>Serialized Item Group</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#ObjectGroup_ts" role="glossary">serialized item group</Link> to which the item
		  belongs.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.sigr">
         <Header>
            <Title>Serialized Item Group</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.csgr">
         <Header>
            <Title>Service Item Group</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#ServicItemGr_ts" role="glossary">service item group</Link> to which the item
		  belongs.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.csgr">
         <Header>
            <Title>Service Item Group</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.cgrp">
         <Header>
            <Title>Call Group1</Title>
         </Header>
         <FuncDesc>The category used to group call for selection
		  purpose.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.cgrp">
         <Header>
            <Title>Call Group1</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.scgr">
         <Header>
            <Title>Call Group2</Title>
         </Header>
         <FuncDesc>The category used to group call for selection
		  purpose.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.scgr">
         <Header>
            <Title>Call Group2</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="prob.crac">
         <Header>
            <Title>Reference Activity</Title>
         </Header>
         <FuncDesc>The actual <Link href="/baanerp/ts/glossary/glossary#000405" role="glossary">reference activity</Link> that needs to be performed for the
		  call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="desc.crac">
         <Header>
            <Title>Reference Activity</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="probability">
         <Header>
            <Title>Probability [%]</Title>
         </Header>
         <FuncDesc>
            <GUIRef href="" role="manual">Calculation of Probability Percentage</GUIRef>
         </FuncDesc>
         <SimpleSection>
            <Formula space-and-orientation="indented-estimated">
               <Paragraph>The formula for calculation of probability Percentage is as follows:
Probability [%] = (N/X) * 100
N = Calculated Count + Base Count
X = Sum of all Calculated Count of all the records that match the filtering criteria + Sum of all Base Count of all the records that match the filtering criteria</Paragraph>
            </Formula>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm360.calc">
         <Header>
            <Title>Calculated Count</Title>
         </Header>
         <FuncDesc>Calculated count is the number of times the following
		  combination (Together known as search key) occurs:</FuncDesc>
         <SimpleSection>
            <List>
               <ListItem>
                  <GUIRef href="" role="manual">Serialized Item Group</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Item</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Service Item Group</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Call Group 1</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Call Group 2</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Reported Problem</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Expected Problem</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Actual Problem</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Expected Solution</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Actual Solution</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="" role="manual">Reference Activity</GUIRef>
               </ListItem>
            </List>
            <Paragraph>Initially, the calculated count for the search key is one.
			 Then, for every updation (for every occurrence of the search key in <GUIRef href="" role="manual">Service Resolution - Probability Analysis</GUIRef>), the count is
			 increased by one.</Paragraph>
         </SimpleSection>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The probability is calculated from the sum of the calculated
			 count and base count.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm360.basc">
         <Header>
            <Title>Base Count</Title>
         </Header>
         <FuncDesc>When created from calls or service order activity, the Base
		  Count is zero.</FuncDesc>
         <SimpleSection>
            <Paragraph>To adjust the probability, the user can manually enter the
			 value.</Paragraph>
         </SimpleSection>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>Base count is used along with calculated count to calculate
			 the probability.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm360.rprl">
         <Header>
            <Title>Reported Problem</Title>
         </Header>
         <FuncDesc>The problem initially reported by the customer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.expr">
         <Header>
            <Title>Expected Problem</Title>
         </Header>
         <FuncDesc>The problem as assessed and classified by the support
		  engineer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.espr">
         <Header>
            <Title>Actual Problem</Title>
         </Header>
         <FuncDesc>The real problem determined by the service or support
		  engineer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.exsl">
         <Header>
            <Title>Expected Solution</Title>
         </Header>
         <FuncDesc>The solution to the expected problem as determined by the
		  support engineer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.sltn">
         <Header>
            <Title>Actual Solution</Title>
         </Header>
         <FuncDesc>The definitive solution as determined service/support engineer,
		  which solved the actual problem.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.crac">
         <Header>
            <Title>Reference Activity</Title>
         </Header>
         <FuncDesc>The actual Reference Activity that needs to be performed for
		  the call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsacm101.desc">
         <Header>
            <Title>Reference Activity</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.item">
         <Header>
            <Title>Item</Title>
         </Header>
         <FuncDesc>The Item to which call relates.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The item’s general project code is displayed in the first
			 field. The item’s service code is entered in the second field.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsclm360.sigr">
         <Header>
            <Title>Ser. Item Group</Title>
         </Header>
         <FuncDesc>The Serialized Item Group to which the item belongs.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tscfg010.desc">
         <Header>
            <Title>Ser. Item Group</Title>
         </Header>
         <FuncDesc>The description or name of the code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.cgrp">
         <Header>
            <Title>Call Group1</Title>
         </Header>
         <FuncDesc>The category used to group call for selection
		  purpose.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm360.scgr">
         <Header>
            <Title>Call Group2</Title>
         </Header>
         <FuncDesc>The category used to group call for selection
		  purpose.</FuncDesc>
      </FieldHelp>
   </Fields>
   <FormCommands>
      <CommandHelp ID="exec.user.2">
         <Header>
            <Title>Service Resolution - Probability Analysis</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="" role="manual">Service Resolution - Probability Analysis (tsclm3150m000)</GUIRef> session to list the service resolutions for <Link href="/baanerp/ts/glossary/glossary#Call_ts" role="glossary">call</Link>, <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link>, <Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">maintenance sales order</Link> and <Link href="/baanerp/ts/glossary/glossary#000385" role="glossary">work order</Link>.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="rebuild.statistics">
         <Header>
            <Title>Rebuild Statistics</Title>
         </Header>
         <FuncDesc>Click to Rebuild Statistics.</FuncDesc>
      </CommandHelp>
   </FormCommands>
</Session>