<?xml version="1.0" encoding="utf-8"?>
<TOC ID="tstoc" xml:lang="en">
   <Header>
      <Title>Service</Title>
   </Header>
   <Body>
      <Entry Type="page">
         <Link href="/baanerp/ts/onlinemanual/ts" role="manual">Service</Link>
      </Entry>
      <Book Type="book">
         <Title>Online Manuals</Title>
         <Book Type="book">
            <Title>General</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000321" role="manual">Cost components in <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
               </Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000005" role="manual">Number groups in <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
               </Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000055" role="manual">Service hours accounting</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000355" role="manual">Service tax rules, tax code, and tax country</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000056" role="manual">To process service hours accounting</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000051" role="manual">To use calendars in service</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000050" role="manual">To use currencies</Link>
            </Entry>
         </Book>
         <Book Type="book">
            <Title>Master Data Management (MDM)</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000021" role="manual">Default item data</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000074" role="manual">Default warehouse for material deliveries</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000008" role="manual">Service areas</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000006" role="manual">Skills</Link>
            </Entry>
            <Book Type="book">
               <Title>Activity Management (ACM)</Title>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000323" role="manual">Shop maintenance/Depot repair</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000325" role="manual">Master routings and routing options</Link>
               </Entry>
            </Book>
         </Book>
         <Book Type="book">
            <Title>Configuration Management (CFG)</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000012" role="manual">Cluster layout example</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000342" role="manual">Sample ASCII file</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000307" role="manual">To create a physical breakdown from an as-built structure</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000308" role="manual">To create a physical breakdown from an item breakdown</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000309" role="manual">To create a physical breakdown from a sales order (line)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000310" role="manual">To create a physical breakdown from an ASCII file</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000311" role="manual">To create a physical breakdown from a project-breakdown structure</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000468" role="manual">To create a physical breakdown from a Bill of Materials</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000034" role="manual">To create an item breakdown from a standard production BOM</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000035" role="manual">To delete physical breakdowns</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000300" role="manual">To maintain physical breakdowns</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000039" role="manual">To modify an item breakdown</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000324" role="manual">To use functional elements</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000011" role="manual">To use serialized item groups</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000010" role="manual">To define serialized items</Link>
            </Entry>
         </Book>
         <Book Type="book">
            <Title>Contract Management (CTM)</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000097" role="manual">Contract management - history</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000093" role="manual">Contract management - master data</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000094" role="manual">Contract quotations</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000331" role="manual">Contract quotation process</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000334" role="manual">Contract quotation price simulation</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000333" role="manual">Contract quotation status</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000313" role="manual">Contract Renewal</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000041" role="manual">Cost covering method</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000099" role="manual">Cost covering method - examples</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000352" role="manual">Coverage line types and item line pricing methods</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000129" role="manual">Coverage terms - phased vs. non-phased</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000125" role="manual">Coverage terms - phasing examples</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000364" role="manual">How LN generates contract installments</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000314" role="manual">Indexation</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000315" role="manual">Incidental changes</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000339" role="manual">Installment status</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000092" role="manual">Overview of the Contract Management (CTM) module</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000042" role="manual">Price calculation</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000095" role="manual">Service contracts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000096" role="manual">Service contract installments</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000098" role="manual">Service contract installments - example pricing</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000338" role="manual">Service-contract installments process</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000306" role="manual">Service contract changes</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000335" role="manual">Service contract process</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000336" role="manual">Service contract status</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000337" role="manual">Service-contract price simulation</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000013" role="manual">Warranties</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000362" role="manual">To apply indexation to multiple contracts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000077" role="manual">To calculate contract prices</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000117" role="manual">To create contract quotations</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000119" role="manual">To create service contracts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000076" role="manual">To define coverage terms at configuration level</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000127" role="manual">To expire service contracts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000363" role="manual">To make changes to a single contract</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000122" role="manual">To print contract quotation documents</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000078" role="manual">To print service contracts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000079" role="manual">To print service contracts about to expire</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000123" role="manual">To print service-contract documents</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000128" role="manual">To mark service contracts for expiry</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000361" role="manual">To renew multiple contracts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000118" role="manual">To use contract quotations</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000328" role="manual">To use installment templates</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000120" role="manual">To use service contracts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000121" role="manual">To use service contract installments</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000329" role="manual">To use service-contract templates</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000124" role="manual">To use templates in contract management</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000057" role="manual">To use terms in contract management</Link>
            </Entry>
         </Book>
         <Book Type="book">
            <Title>Service Quotations (EPP)</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000475" role="manual">Service Quotations</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000485" role="manual">Quotation Status</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000495" role="manual">Quotation Amount Calculation Methods</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000505" role="manual">Set Number</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000515" role="manual">Search Path for Sales Rate</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000525" role="manual">Search Path for Cost Rate</Link>
            </Entry>
         </Book>
         <Book Type="book">
            <Title>Call Management (CLM)</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000087" role="manual">Basic process flow for calls</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000305" role="manual">Calculation actual time left and reaction time</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000081" role="manual">Call handling</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000083" role="manual">Call handling concepts</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000312" role="manual">Call invoicing</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000080" role="manual">Call Management master data</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000088" role="manual">Call Management terms and definitions</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000346" role="manual">Call priority</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000368" role="manual">To create a physical breakdown from a Bill of Materials</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000369" role="manual">Statistics- Problems and Solutions</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000370" role="manual">Service Resolution - Probability Analysis</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000091" role="manual">Escalated calls</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000316" role="manual">Escalated and deferred calls</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000014" role="manual">Priorities</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000063" role="manual">Response time</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000347" role="manual">Solution Control</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000085" role="manual">Time intervals for invoicing</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000086" role="manual">To transfer a call to a service order</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000046" role="manual" Update="No">To unblock calls</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000304" role="manual">To use the search engine</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000372" role="manual">Notification for existing calls</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/onlinemanual/000371" role="manual">Register call</Link>
            </Entry>
         </Book>
         <Book Type="book">
            <Title>Field Service</Title>
            <Book Type="book">
               <Title>Preventive Maintenance (SPC)</Title>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000017" role="manual">Activity groups</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000302" role="manual">Dependent variable and norm value</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000105" role="manual">Labor rate procedure</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000303" role="manual">Maintenance concept, prediction, and planning</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000113" role="manual">Maintenance policies</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000107" role="manual">Measurements</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000073" role="manual">Service planning</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000018" role="manual">Tolerance periods</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000032" role="manual">To generate maintenance planning</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000030" role="manual">To generate maintenance prediction</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000020" role="manual">To recalculate amounts of maintenance concepts</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000031" role="manual">To recalculate amounts of planned maintenance</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000003" role="manual">To specify maintenance concepts</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000019" role="manual">To specify resource requirements</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000029" role="manual">To transfer planned activities to service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000046" role="manual" Update="No">To unblock service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000049" role="manual">To use reference activities</Link>
               </Entry>
            </Book>
            <Book Type="book">
               <Title>Service Order Control (SOC)</Title>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000066" role="manual">Coverage procedure</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000038" role="manual">To Plan and Release Service Orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000004" role="manual">Field change orders (FCO)</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000105" role="manual">Labor rate procedure</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000317" role="manual">Location</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000330" role="manual">Service-order quotation process</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000007" role="manual">Subcontracting</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000024" role="manual">Templates for external service order documents</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000001" role="manual">To block service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000045" role="manual">To cancel service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000025" role="manual">To close service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000053" role="manual">To complete service order activities</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000052" role="manual">To control planned start/finish time of service order (activity)</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000029" role="manual">To transfer planned activities to service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000002" role="manual">To create service order quotations</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000072" role="manual">To define appointments for service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000044" role="manual">To estimate service order costs</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000036" role="manual">To generate Field Change Order (FCO) and Field Change Order lines</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000037" role="manual">To generate service orders for FCOs</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000028" role="manual">To generate service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000027" role="manual">To move service-order quotations to history</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000023" role="manual">To print service order documents</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000026" role="manual">To process service-order quotations to service orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000373" role="manual">Repair Warranty</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000047" role="manual">To use overtime</Link>
               </Entry>
            </Book>
         </Book>
         <Book Type="book">
            <Title>RMA &amp; Depot Repair</Title>
            <Book Type="book">
               <Title>Sales Order Control (MSC)</Title>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000348" role="manual">Sales order status</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000349" role="manual">Sales order line status</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000351" role="manual">To cancel maintenance sales orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000350" role="manual">To close maintenance sales orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000046" role="manual" Update="No">To unblock maintenance sales orders</Link>
               </Entry>
            </Book>
            <Book Type="book">
               <Title>Work Control System (WCS)</Title>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000326" role="manual">Disassembly/Assembly process</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000353" role="manual">Material allocations, delivery types, and work order (activity) status</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000327" role="manual">Subcontracting - Work Order</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000318" role="manual">Work Order Control (WCS)</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000354" role="manual">To create follow-up work orders</Link>
               </Entry>
               <Entry Type="page">
                  <Link href="/baanerp/ts/onlinemanual/000319" role="manual">To use reference activities</Link>
               </Entry>
            </Book>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Master Data Management (MDM)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tsmdm" role="manual">Master Data Management (MDM)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0100m000" role="session">General Service Parameters (tsmdm0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0115m000" role="session">Tasks (tsmdm0115m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0123m000" role="session">Appointments (tsmdm0123m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0130m000" role="session">Service Types (tsmdm0130m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0135m000" role="session">Coverage Types (tsmdm0135m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0140m000" role="session">Checklists (tsmdm0140m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0145m000" role="session">Checklist - Checks (tsmdm0145m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0160m000" role="session">Measurement Units (tsmdm0160m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0165m000" role="session">Measurements (tsmdm0165m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0200m000" role="session">Replace Location Address Search Arguments (tsmdm0200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0280m000" role="session">Search Criteria(Clusters) (tsmdm0280m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0281m000" role="session">Search Criteria(Serialized Items) (tsmdm0281m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0400m000" role="session">Print Service Parameters (tsmdm0400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0415m000" role="session">Print Tasks (tsmdm0415m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0430m000" role="session">Print Service Types (tsmdm0430m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0440m000" role="session">Print Checklists (tsmdm0440m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0460m000" role="session">Print Measurement Units (tsmdm0460m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0465m000" role="session">Print Measurements (tsmdm0465m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0580m000" role="session">Found Clusters (tsmdm0580m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0581m000" role="session">Found Serialized Items (tsmdm0581m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm0800m000" role="session">Change Service Coordinator (tsmdm0800m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1100m000" role="session">Service Departments (tsmdm1100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1105m000" role="session">Service Areas (tsmdm1105m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1110m000" role="session">Service Kits (tsmdm1110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1115m000" role="session">Service Kit Types (tsmdm1115m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1117m000" role="session">Service Kit Type - Parts (tsmdm1117m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1120m000" role="session">Distance Zones (tsmdm1120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1121m000" role="session">Zone Classes (tsmdm1121m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1125m000" role="session">ZIP Code Ranges (tsmdm1125m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1135m000" role="session">Service Employee - Skills (tsmdm1135m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1145m000" role="session">Service Cars (tsmdm1145m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1150m000" role="session">User Profiles (tsmdm1150m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1155m000" role="session">Service Departments by User Profile (tsmdm1155m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1175m000" role="session">Message Layout (tsmdm1175m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1185m000" role="session">Paging Assignments (tsmdm1185m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1400m000" role="session">Print Service Departments (tsmdm1400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1405m000" role="session">Print Service Areas (tsmdm1405m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1410m000" role="session">Print Service Kits (tsmdm1410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1415m000" role="session">Print Service Kit Types (tsmdm1415m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1417m000" role="session">Print Service Kit Type Parts (tsmdm1417m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1420m000" role="session">Print Distance Zones (tsmdm1420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1421m000" role="session">Print Zone Classes (tsmdm1421m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1425m000" role="session">Print ZIP Code Ranges (tsmdm1425m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1435m000" role="session">Print Service Employee - Skills (tsmdm1435m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1440m000" role="session">Print Service Employees (tsmdm1440m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1445m000" role="session">Print Service Cars (tsmdm1445m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1450m000" role="session">Print User Profiles (tsmdm1450m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1470m000" role="session">Print Pager Data (tsmdm1470m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1506m000" role="session">Service Department - Service Areas (tsmdm1506m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1541m000" role="session">Service Department - Employees (tsmdm1541m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1542m000" role="session">Service Area - Service Employees (tsmdm1542m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm1543m000" role="session">Service Employees by Foreman (tsmdm1543m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm2100m000" role="session">Items - Service (tsmdm2100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm2105m000" role="session">Items - Service Defaults (tsmdm2105m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm2110m000" role="session">Service Item Group (tsmdm2110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm2400m000" role="session">Print Service Item Data (tsmdm2400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm2405m000" role="session">Print Default Service Item Data (tsmdm2405m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm2410m000" role="session">Print Service Item Groups (tsmdm2410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm3200m000" role="session">Update CTI Keys (tsmdm3200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm3400m100" role="session">Calculate Service Performance Indicators (tsmdm3400m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm3400m200" role="session">Calculate Uptime Analysis (tsmdm3400m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm3400m300" role="session">Calculate Repair Costs (tsmdm3400m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/mdm/tsmdm4500m000" role="session">Related Orders (tsmdm4500m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Activity Management (ACM)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tsacm" role="manual">Activity Management (ACM)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm0100m000" role="session">Reference Activity Management Parameters (tsacm0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm0110m000" role="session">Activity Groups (tsacm0110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm1101m000" role="session">Reference Activities (tsacm1101m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm1101m100" role="session">Master Routings (tsacm1101m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm1101m200" role="session">Master Routing - Routing Options (tsacm1101m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm2100m100" role="session">Master Routing - Operations (tsacm2100m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm2120m000" role="session">Reference Activity - Resource Requirements (tsacm2120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm2800m000" role="session">Routing Matrix (tsacm2800m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/acm/tsacm3160m000" role="session">Inspection Templates (tsacm3160m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Configuration Management (CFG)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tscfg" role="manual">Configuration Management (CFG)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg0100m000" role="session">Configuration Management Parameters (tscfg0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg0110m000" role="session">Serialized Item Groups (tscfg0110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg0140m000" role="session">Functional Elements (tscfg0140m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg0410m000" role="session">Print Serialized Item Groups (tscfg0410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg0440m000" role="session">Print Functional Elements (tscfg0440m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1110m000" role="session">Item Breakdowns (tscfg1110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1120m000" role="session">Alternative Items-Item Breakdown (tscfg1120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1210m000" role="session">Replace Item in Item Breakdowns (tscfg1210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1210m200" role="session">Create Item Breakdown from Standard Production BOM (tscfg1210m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1410m000" role="session">Print Item Breakdowns (tscfg1410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1410m100" role="session">Print Where-used Item Breakdown Components (tscfg1410m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1420m000" role="session">Print Alternative Items- Item Breakdown (tscfg1420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1510m100" role="session">Item Breakdowns - Where-used Components (tscfg1510m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg1510m200" role="session">Item Breakdowns - Alternate Items (tscfg1510m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2100m000" role="session">Serialized Items (tscfg2100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2100m100" role="session">Serialized Item Dashboard (tscfg2100m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2110m000" role="session">Physical Breakdowns (tscfg2110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2201m000" role="session">Link Cluster to Sales Order Lines (tscfg2201m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2210m000" role="session">Create Physical Breakdown Structure (tscfg2210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2210m100" role="session">Create Physical Breakdown Structure from ASCII-File (tscfg2210m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2210m200" role="session">Copy Project Breakdown Structure (tscfg2210m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2210m500" role="session">Activate Cluster Configurations (tscfg2210m500)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2210m600" role="session">Delete Physical Breakdown (tscfg2210m600)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2210m700" role="session">Replace Dummy Serial Number (tscfg2210m700)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2220m000" role="session">Change Physical Breakdown (tscfg2220m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2299m000" role="session">Search For (tscfg2299m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2400m000" role="session">Print Serialized Items (tscfg2400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2410m000" role="session">Print Physical Breakdowns (tscfg2410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2502m000" role="session">Serialized Items - Alternate Identification (tscfg2502m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/cfg/tscfg2515m000" role="session">Physical Breakdown Log (tscfg2515m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Contract Management (CTM)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tsctm" role="manual">Contract Management (CTM)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0100m000" role="session">Contract Management Parameters (tsctm0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0105m000" role="session">Contract Types (tsctm0105m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0110m000" role="session">Contract Discount Schemes (tsctm0110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0115m000" role="session">Contract Item Price Lists (tsctm0115m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0120m000" role="session">Warranties (tsctm0120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0150m000" role="session">Contract Templates (tsctm0150m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0405m000" role="session">Print Contract Types (tsctm0405m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0410m000" role="session">Print Contract Discount Schemes (tsctm0410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0415m000" role="session">Print Contract Item Price Lists (tsctm0415m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0420m000" role="session">Print Warranties (tsctm0420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm0450m000" role="session">Print Contract Templates (tsctm0450m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1120m100" role="session">Template Coverage Terms (tsctm1120m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1120m200" role="session">Contract Quotation Coverage Terms (tsctm1120m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1120m300" role="session">Contract Coverage Terms (tsctm1120m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1120m400" role="session">Service Order Quotation Coverage Terms (tsctm1120m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1120m500" role="session">Warranty Coverage Terms (tsctm1120m500)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1130m100" role="session">Template Traveling Terms (tsctm1130m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1130m200" role="session">Contract Quotation Traveling Terms (tsctm1130m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1130m300" role="session">Contract Traveling Terms (tsctm1130m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1130m400" role="session">Service Order Quotation Traveling Terms (tsctm1130m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1130m500" role="session">Warranty Traveling Terms (tsctm1130m500)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1131m100" role="session">Template Material Terms (tsctm1131m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1131m200" role="session">Contract Quotation Material Terms (tsctm1131m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1131m300" role="session">Contract Material Terms (tsctm1131m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1131m400" role="session">Service Order Quotation Material Terms (tsctm1131m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1131m500" role="session">Warranty Material Terms (tsctm1131m500)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1132m100" role="session">Template Labor Terms (tsctm1132m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1132m200" role="session">Contract Quotation Labor Terms (tsctm1132m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1132m300" role="session">Contract Labor Terms (tsctm1132m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1132m400" role="session">Service Order Quotation Labor Terms (tsctm1132m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1132m500" role="session">Warranty Labor Terms (tsctm1132m500)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1135m100" role="session">Template Helpdesk Terms (tsctm1135m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1135m200" role="session">Contract Quotation Helpdesk Terms (tsctm1135m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1135m300" role="session">Contract Helpdesk Terms (tsctm1135m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1135m500" role="session">Warranty Helpdesk Terms (tsctm1135m500)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1136m100" role="session">Template Other Terms (tsctm1136m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1136m200" role="session">Contract Quotation Other Terms (tsctm1136m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1136m300" role="session">Contract Other Terms (tsctm1136m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1136m400" role="session">Service Order Quotation Other Terms (tsctm1136m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1136m500" role="session">Warranty Other Terms (tsctm1136m500)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1210m000" role="session">Generate Subcontract Agreements (tsctm1210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1500m300" role="session">Configuration Line Totals by Coverage Type and Term Type (tsctm1500m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1500m400" role="session">Configuration Line Totals by Coverage Type and Term Type (tsctm1500m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1501m300" role="session">Contract Totals by Term Type (tsctm1501m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1501m400" role="session">Service Order Quotation Totals by Term Type (tsctm1501m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1502m300" role="session">Service Contract Configuration Line Totals (tsctm1502m300)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm1502m400" role="session">Service Order Quotation Configuration Line Totals (tsctm1502m400)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm2100m000" role="session">Contract Quotations (tsctm2100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm2200m000" role="session">Process Quotation to Contract (tsctm2200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm2210m000" role="session">Generate Contract Configuration Lines (tsctm2210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm2280m000" role="session">Copy Contract Quotations to History (tsctm2280m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm2400m000" role="session">Print Contract Quotation Documents (tsctm2400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm2401m000" role="session">Print Contract Quotations (tsctm2401m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm2100m000" role="session">Contract Quotations (tsctm2100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3100m000" role="session">Service Contracts (tsctm3100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3120m000" role="session">Contract Changes (tsctm3120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3200m000" role="session">Expire Service Contracts (tsctm3200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3201m000" role="session">Close Service Contracts (tsctm3201m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3202m000" role="session">Generate Contract Changes (tsctm3202m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3203m000" role="session">Cancel Service Contract (tsctm3203m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3280m000" role="session">Copy Service Contracts to History (tsctm3280m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3400m000" role="session">Print Service Contract Documents (tsctm3400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3401m000" role="session">Print Service Contracts (tsctm3401m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3402m000" role="session">Print Renewable Contracts (tsctm3402m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm3420m000" role="session">Print Contract Changes (tsctm3420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4100m000" role="session">Contract Installments (tsctm4100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4110m000" role="session">Installment Templates (tsctm4110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4201m000" role="session">Switch Status of Contract Installments (tsctm4201m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4202m000" role="session">Cancel Contract Installments (tsctm4202m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4203m000" role="session">Transfer Installments to Central Invoicing (tsctm4203m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4204m000" role="session">Print Draft Invoices (tsctm4204m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4400m000" role="session">Print Contract Installments (tsctm4400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/ctm/tsctm4410m000" role="session">Print Installment Templates (tsctm4410m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Subcontract Management (SBM)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tssbm" role="manual">Subcontract Management (SBM)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm0100m000" role="session">Subcontract Management Parameters (tssbm0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1100m000" role="session">Subcontract Agreement (tssbm1100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1110m000" role="session">Subcontract Agreement Lines (tssbm1110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1220m000" role="session">Expire Subcontract Agreements (tssbm1220m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1230m000" role="session">Delete and Move Subcontract Agreements to History (tssbm1230m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1240m000" role="session">Cancel Subcontract Agreement (tssbm1240m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1250m000" role="session">Cancel Subcontract Agreement Line (tssbm1250m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1401m000" role="session">Print Subcontract Agreements (tssbm1401m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm1402m000" role="session">Print Purchase Documents (tssbm1402m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm8100m000" role="session">Subcontract Agreement - History (tssbm8100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/sbm/tssbm8110m000" role="session">Subcontract Agreement Lines - History (tssbm8110m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Service Quotations (EPP)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/000475" role="manual">Service Quotations</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp0100m000" role="session">Quotation Parameters (tsepp0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1100m000" role="session">Maintenance Sales Quotations (tsepp1100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1100m100" role="session">Maintenance Sales Quotations (tsepp1100m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1110m000" role="session">Quotation Lines (tsepp1110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1120m000" role="session">Quotation Cost Lines (tsepp1120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1205m000" role="session">Copy Maintenance Sales Order Quotations to History (tsepp1205m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1400m000" role="session">Maintenance Sales Order Quotation Document (tsepp1400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1401m000" role="session">Maintenance Sales Order Quotations (tsepp1401m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1410m000" role="session">Print Maintenance Sales Order Quotation Lines (tsepp1410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp1420m000" role="session">Print Maintenance Sales Order Quotation Cost Lines (tsepp1420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp8210m000" role="session">Delete Maintenance Sales Order Quotation History (tsepp8210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp8410m000" role="session">Print Maintenance Sales Order Quotations History (tsepp8410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp8411m000" role="session">Print Maintenance Sales Order Quotation Lines History (tsepp8411m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp8412m000" role="session">Print Maintenance Sales Order Quotation Cost Lines History (tsepp8412m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp8510m000" role="session">History Maintenance Sales Order Quotations (tsepp8510m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp8511m000" role="session">History Maintenance Sales Order Quotation Lines (tsepp8511m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/epp/tsepp8512m000" role="session">History Maintenance Sales Order Quotation Cost Lines (tsepp8512m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Call Management (CLM)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tsclm" role="manual">Call Management (CLM)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0120m000" role="session">Response Times (tsclm0120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0150m000" role="session">Call Groups (tsclm0150m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0170m000" role="session">Invoicing Intervals (tsclm0170m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0420m000" role="session">Print Response Times (tsclm0420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0424m000" role="session">Print Priority Time Scale (tsclm0424m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0450m000" role="session">Print Call Groups (tsclm0450m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm0470m000" role="session">Print Invoicing Intervals (tsclm0470m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1105s000" role="session">Call Invoicing (tsclm1105s000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1111m000" role="session">Times in business partner Time Zone (tsclm1111m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1215m000" role="session">Reassign Calls between Support Departments (tsclm1215m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1220m000" role="session">Reassign Calls between Support Engineers (tsclm1220m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1230m000" role="session">Accept Calls (tsclm1230m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1240m000" role="session">Delete Accepted Calls (tsclm1240m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1250m000" role="session">Transfer Deferred Emergency Calls to Field Service (tsclm1250m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1400m000" role="session">Print Calls (tsclm1400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1500m000" role="session">Calls (tsclm1500m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1509m000" role="session">Call List (tsclm1509m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1513m000" role="session">Calls to be Assigned (tsclm1513m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1519m000" role="session">Calls to be Invoiced (tsclm1519m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm1521m000" role="session">Blocked Calls (tsclm1521m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3100m000" role="session">Questions (tsclm3100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3105m000" role="session">Answers (tsclm3105m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3110m000" role="session">Start Diagnostics (tsclm3110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3120m000" role="session">Diagnostic Tree (tsclm3120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3121m000" role="session">Diagnostic Tree (tsclm3121m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3130m000" role="session">Problems (tsclm3130m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3131m000" role="session">Problems and Serialized Item Groups (tsclm3131m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3135m000" role="session">Solutions (tsclm3135m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3136m000" role="session">Solutions and Serialized Item Groups (tsclm3136m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3140m000" role="session">Solution Control (tsclm3140m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3150m000" role="session">Service Resolution - Probability Analysis (tsclm3150m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3160m000" role="session">Statistics - Problems and Solutions (tsclm3160m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3161m000" role="session">Probability Analysis - Problems and Solutions (tsclm3161m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3170m000" role="session">Service Resolution - Failure Analysis (tsclm3170m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3400m000" role="session">Print Questions (tsclm3400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3405m000" role="session">Print Answers (tsclm3405m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3410m000" role="session">Print Start Diagnostics (tsclm3410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3420m000" role="session">Print Diagnostic Tree (tsclm3420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3430m000" role="session">Print Problems (tsclm3430m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3435m000" role="session">Print Solutions (tsclm3435m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3440m000" role="session">Print Solution Control (tsclm3440m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3541m000" role="session">Solution Control by Number of Solutions (tsclm3541m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm3820m000" role="session">Enter Specific Call Numbers (tsclm3820m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm4100m000" role="session">Service Resolution History - Failure Analysis (tsclm4100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm4110m000" role="session">Consolidated Failure Analysis (tsclm4110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm8105s000" role="session">Call Invoicing - History (tsclm8105s000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm8210m000" role="session">Delete Call History (tsclm8210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm8480m000" role="session">Print Call Transaction Log (tsclm8480m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm8520m000" role="session">Calls - History (tsclm8520m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/clm/tsclm8580m000" role="session">Call Transaction Log (tsclm8580m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Preventive Maintenance (SPC)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tsspc" role="manual">Preventive Maintenance Control (SPC)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc0100m000" role="session">Service Planning and Concepts Parameters (tsspc0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc0130m000" role="session">Usage Classes (tsspc0130m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc0430m000" role="session">Print Usage Classes (tsspc0430m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc1120m000" role="session">Maintenance Concepts - Item (tsspc1120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc1125m000" role="session">Maintenance Concept - Predicted Activities (tsspc1125m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc1225m000" role="session">Generate Prediction (tsspc1225m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc1413m000" role="session">Print Costs Overview (tsspc1413m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc1420m000" role="session">Print Predicted Activities (tsspc1420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc1521m000" role="session">Maintenance Concepts (tsspc1521m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2100m000" role="session">Planned Activities - Cluster (tsspc2100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2105m000" role="session">Maintenance Plan Gaps (tsspc2105m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2110m000" role="session">Planned Activity - Material Requirements (tsspc2110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2111m000" role="session">Planned Activity - Labor Requirements (tsspc2111m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2112m000" role="session">Planned Activity - Other Requirements (tsspc2112m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2200m000" role="session">Generate Maintenance Plan (tsspc2200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2201m000" role="session">Switch Status (tsspc2201m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2202m000" role="session">Delete Maintenance Plan (tsspc2202m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2220m000" role="session">Transfer Maintenance Plan to Service Order (tsspc2220m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2280m000" role="session">Copy Planned Activities (tsspc2280m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2400m000" role="session">Print Planned Activities (tsspc2400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2413m000" role="session">Print Costs Overview (tsspc2413m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/spc/tsspc2513m000" role="session">Planned Activity - Costs Overview (tsspc2513m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Service Order Control (SOC)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tssoc" role="manual">Service Order Control (SOC)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc1100m000" role="session">Service Order Quotations (tssoc1100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc1200m000" role="session">Process to Service Orders (tssoc1200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc1205m000" role="session">Copy Service Order Quotations to History (tssoc1205m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc1400m000" role="session">Print Service Order Quotation Documents (tssoc1400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc1401m000" role="session">Print Service Order Quotations (tssoc1401m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2105m009" role="session">Dispatch Control (tssoc2105m009)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2110m000" role="session">Service Order Activities (tssoc2110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2120m000" role="session">Service Order Estimated Material Costs (tssoc2120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2121m000" role="session">Service Order Actual Material Costs (tssoc2121m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2130m000" role="session">Service Order Estimated Labor Costs (tssoc2130m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2131m000" role="session">Service Orders Actual Labor Costs (tssoc2131m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2140m000" role="session">Service Order Estimated Other Costs (tssoc2140m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2141m000" role="session">Service Order Actual Other Costs (tssoc2141m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2201m000" role="session">Close Service Orders and Copy to History (tssoc2201m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2204m000" role="session">Cancel Service Order (tssoc2204m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2250m000" role="session">Delete Serialized Item Inspections History (tssoc2250m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2260m000" role="session">Run Global SRP (tssoc2260m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2400m000" role="session">Print Service Orders (tssoc2400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2410m000" role="session">Print Service Order Documents (tssoc2410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2420m000" role="session">Print Blank Service Order Sheets (tssoc2420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2450m000" role="session">Print Serialized Item Inspections (tssoc2450m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2502m000" role="session">Deferred Emergency Service Orders (tssoc2502m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2511m000" role="session">Service Order Activities List (tssoc2511m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2550m000" role="session">Inspections (tssoc2550m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc2551m000" role="session">View Inspections(History) (tssoc2551m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc4400m000" role="session">Print Service Order Online Margin (tssoc4400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc4500m000" role="session">Service Order Online Margin Control (tssoc4500m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc4500m100" role="session">Margins per Cost Type (tssoc4500m100)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc5100m000" role="session">Field Change Orders (tssoc5100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc5110m000" role="session">FCO Lines (tssoc5110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc5210m000" role="session">Generate FCO Lines (tssoc5210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc5220m000" role="session">Generate Service Order (tssoc5220m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc5400m000" role="session">Print Field Change Orders (tssoc5400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8210m000" role="session">Delete Service Order Quotation History (tssoc8210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8250m000" role="session">Delete Service Order History (tssoc8250m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8410m000" role="session">Print Service Order Quotations History (tssoc8410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8450m000" role="session">Print Service Order History (tssoc8450m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8510m000" role="session">History Service Order Quotations (tssoc8510m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8551m000" role="session">History Service Orders (tssoc8551m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8552m000" role="session">History Service Order Activities (tssoc8552m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8555m000" role="session">History Service Order Material Costs (tssoc8555m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8556m000" role="session">History Service Order Labor Costs (tssoc8556m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8557m000" role="session">History Service Order Other Costs (tssoc8557m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/soc/tssoc8565m000" role="session">History Service Order Online Margin Control (tssoc8565m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Maintenance Sales Control (MSC)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tsmsc" role="manual">Maintenance Sales Control (MSC)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc0100m000" role="session">Maintenance Sales Control Parameters (tsmsc0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1100m000" role="session">Maintenance Sales Orders (tsmsc1100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1100m200" role="session">Confirm Item Receipt/Delivery in Location (tsmsc1100m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1110m000" role="session">Maintenance Sales Order Line (tsmsc1110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1120m000" role="session">Coverage Lines (tsmsc1120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1200m000" role="session">Close Maintenance Sales Orders (tsmsc1200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1210m000" role="session">Cancel Maintenance Sales Order - Item Line (tsmsc1210m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1400m000" role="session">Print Maintenance Sales Orders (tsmsc1400m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1410m000" role="session">Print Maintenance Sales Order Online Margin (tsmsc1410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc1810s000" role="session">Convert Part Maintenance Line to Part Receipt (tsmsc1810s000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc2280m000" role="session">Copy Maintenance Sales Order (tsmsc2280m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc8100m000" role="session">Maintenance Sales Order - History (tsmsc8100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc8110m000" role="session">Maintenance Sales Order - Item Line History (tsmsc8110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc8120m000" role="session">Maintenance Sales Order Line - Coverage Lines History (tsmsc8120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc8200m000" role="session">Delete History Maintenance Sales Orders (tsmsc8200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/msc/tsmsc8400m000" role="session">Print Maintenance Sales Order - History (tsmsc8400m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Book Type="book">
         <Title>Work Control System (WCS)</Title>
         <Entry Type="page">
            <Link href="/baanerp/ts/onlinemanual/tswcs" role="manual">Work Control System (WCS)</Link>
         </Entry>
         <Book Type="book">
            <Title>Sessions</Title>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs0100m000" role="session">Work Order Parameters (tswcs0100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs0125m000" role="session">Locations (tswcs0125m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs0425m000" role="session">Print Locations (tswcs0425m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2100m000" role="session">Work Orders (tswcs2100m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2110m000" role="session">Work Order Activities (tswcs2110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2120m000" role="session">Work Order Measurements (tswcs2120m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2200m000" role="session">Generate Batch Repair Work Orders (tswcs2200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2202m000" role="session">Delete Work Order Structures (tswcs2202m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2260m000" role="session">Cancel Work Orders (tswcs2260m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2265m000" role="session">Close Work Orders (tswcs2265m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2280m000" role="session">Copy Work Orders to History (tswcs2280m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2290m000" role="session">Copy Work Order (tswcs2290m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2400m200" role="session">Print Work Orders (tswcs2400m200)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2410m000" role="session">Print Work Order Activities (tswcs2410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2420m000" role="session">Print Work Order Measurements (tswcs2420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2490m000" role="session">Print Work Order Documents (tswcs2490m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs2800s000" role="session">Input Specific Serials (tswcs2800s000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs3200m000" role="session">Work Order Planning/Releasing (tswcs3200m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs4110m000" role="session">Work Order Material Resources (tswcs4110m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs4130m000" role="session">Work Order Other Resources (tswcs4130m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs4410m000" role="session">Print Work Order Material Resources (tswcs4410m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs4430m000" role="session">Print Work Order Other Resources (tswcs4430m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs4440m000" role="session">Print Work Order Repair Costs (tswcs4440m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8280m000" role="session">Delete/Archive History Work Orders (tswcs8280m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8420m000" role="session">Print Work Order History (tswcs8420m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8421m000" role="session">Print Work Order Activity History (tswcs8421m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8422m000" role="session">Print Work Order Measurement History (tswcs8422m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8441m000" role="session">Print Work Order Material Resources History (tswcs8441m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8443m000" role="session">Print Work Order Other Resources History (tswcs8443m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8520m000" role="session">History Work Orders (tswcs8520m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8521m000" role="session">History Work Order Activities (tswcs8521m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8522m000" role="session">History Work Order Measurements (tswcs8522m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8541m000" role="session">History Work Order Material Resources (tswcs8541m000)</Link>
            </Entry>
            <Entry Type="page">
               <Link href="/baanerp/ts/wcs/tswcs8543m000" role="session">History Work Order Other Resources (tswcs8543m000)</Link>
            </Entry>
         </Book>
      </Book>
      <Entry Type="glossary">
         <Link href="/baanerp/ts/glossary/glossary" role="glossary">Glossary for <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
         </Link>
      </Entry>
   </Body>
</TOC>