<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm1220m000" xml:lang="en">
   <Header>
      <Title>Reassign Calls between Support Engineers (tsclm1220m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to reassign a range of call numbers, for which the status is <GUIRef href="/baanerp/ts/domains/clm.stat#assign" role="option">Assigned</GUIRef> or <GUIRef href="/baanerp/ts/domains/clm.stat#process" role="option">In Process</GUIRef>, from the assigned support engineer to the reassigned support
		  engineer, irrespective of the service center to which the reassigned support
		  engineer belongs.</Paragraph>
      </AimSection>
      <GeneralSection>
         <Paragraph>If LN assigns a
		  call with the status <GUIRef href="/baanerp/ts/domains/clm.stat#process" role="option">In Process</GUIRef> to another support engineer, the status changes to <GUIRef href="/baanerp/ts/domains/clm.stat#assign" role="option">Assigned</GUIRef>.</Paragraph>
         <GeneralSection>
            <SectionTitle>Tabs</SectionTitle>
            <List>
               <ListIntro>Use the fields on the <GUIRef href="" role="manual">Selection</GUIRef> tab to
				specify:</ListIntro>
               <ListItem>The selection range
				of such main selections as the call number and the status.</ListItem>
               <ListItem>The service
				engineers involved in the reassignment action.</ListItem>
            </List>
         </GeneralSection>
         <Paragraph>Use the fields on the <GUIRef href="" role="manual">Options</GUIRef> tab to specify the selection range of such options as
		  the reported time and the actual priority.</Paragraph>
      </GeneralSection>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="emno.f">
         <Header>
            <Title>Assigned</Title>
         </Header>
         <FuncDesc>The support engineer to whom the selected range of calls is
		  currently assigned.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="emno.t">
         <Header>
            <Title>Reassigned</Title>
         </Header>
         <FuncDesc>The support engineer to whom you want the selected range of
		  calls to be reassigned.</FuncDesc>
      </FieldHelp>
   </Fields>
   <FormCommands>
      <CommandHelp ID="exec.cont.process">
         <Header>
            <Title>Reassign</Title>
         </Header>
         <FuncDesc>Use this function to create an invoice for the call.</FuncDesc>
      </CommandHelp>
   </FormCommands>
</Session>