<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000401" xml:lang="en">
   <Header>
      <Title>Maintenance Sales Orders</Title>
   </Header>
   <AimSection>
      <Paragraph>Maintenance sales orders are sales agreements that specify the
		customer to whom the services are offered and other relevant details of the
		sales. Maintenance sales orders can consist of multiple line items. Information
		about the ship-to business partner are must for the delivery of repaired, loan,
		or replacement goods. Similarly, the details of invoice-to and pay-by business
		partners are required for invoicing the business partner.</Paragraph>
   </AimSection>
   <GeneralSection>
      <Paragraph>Maintenance sales orders can be entered directly upon receipt of
		a customer request or can result from a transferred call, which can happen if
		the Call Management module registers the customer request. The first set of
		processes in regard to RMA tracking is to enter and provide details in the
		maintenance sales orders.</Paragraph>
   </GeneralSection>
   <GeneralSection>
      <List>
         <ListIntro>The following modules are closely related to the functioning
		  within the Maintenance Sales Orders module:</ListIntro>
         <ListItemHead>Call Management (CLM)</ListItemHead>
         <ListItem>Maintenance sales orders can originate from a transferred call.
		  A call can be transferred to an existing maintenance sales order or can result
		  in a new maintenance sales order.</ListItem>
         <ListItemHead>Work Control System (WCS)</ListItemHead>
         <ListItem>All maintenance sales orders with Part Maintenance lines will
		  result in a work order. Work order execution is closely linked with the costing
		  or invoicing of the maintenance sales order.</ListItem>
         <ListItemHead>Configuration Management (CFG)</ListItemHead>
         <ListItem>Maintenance sales order lines contain the details of the parts
		  defined in the configuration details, in the form of serialized items and
		  clusters.</ListItem>
         <ListItemHead>Master Data Management (MDM)</ListItemHead>
         <ListItem>Maintenance sales order and lines contain the service
		  department responsible for processing the order, the service type, and the
		  coverage type, as well as the items that are handled in the order.</ListItem>
         <ListItemHead>Contract Management (CTM)</ListItemHead>
         <ListItem>Maintenance sales order lines can be covered by contracts and
		  warranties, if applicable.</ListItem>
         <ListItemHead>Central Invoicing (CI)</ListItemHead>
         <ListItem>Processed maintenance sales orders can be sent to Central
		  Invoicing for billing.</ListItem>
         <ListItemHead>General Ledger (GLD)</ListItemHead>
         <ListItem>All costs and revenues of the maintenance sales orders are
		  posted to general ledger.</ListItem>
      </List>
   </GeneralSection>
</ManualTopic>