<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/td/onlinemanual/tdsmi" xml:lang="en" TopicType="Overview">
   <Header>
      <Title>Relation Management (SMI)</Title>
      <Keyword type="header" order="d1e1320072">
         <Level1>Relation Management (SMI)</Level1>
      </Keyword>
      <Keyword type="header" order="d1e1320075">
         <Level1>Sales and Marketing Information (SMI)</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>Use the <GUIRef href="/baanerp/td/smi" role="module" Update="No">Relation Management (SMI)</GUIRef> module, which is also called the <GUIRef href="/baanerp/td/smi" role="module" Update="No">Sales and Marketing Information</GUIRef> module, to support the marketing and sales aspects of a
		product.</Paragraph>
      <Paragraph>In the <GUIRef href="/baanerp/td/smi" role="module" Update="No">Relation Management (SMI)</GUIRef> module, you can register any
		type of information on trade relations (sold-to business partners and potential
		sold-to business partners), opportunities, contacts, and marketing activities
		in a flexible way. You can add additional, user-definable features if you
		require more specific information. Direct mailing can be carried out through
		standard letters by selecting trade relations, opportunities, and contacts. The
		appointments of employees and sales representatives can be managed based on
		activities.</Paragraph>
   </AimSection>
   <GeneralSection>
      <List>
         <ListIntro>The following topics are available about the data that you
		  define in the <GUIRef href="/baanerp/td/smi" role="module" Update="No">Relation Management (SMI)</GUIRef> module:</ListIntro>
         <ListItem>
            <Link href="/baanerp/td/onlinemanual/000422" role="manual">
               <GUIRef href="/baanerp/crm" role="package">CRM</GUIRef> – overview</Link>
         </ListItem>
         <ListItem>
            <Link href="/baanerp/td/onlinemanual/000423" role="manual">
               <GUIRef href="/baanerp/crm" role="package">CRM</GUIRef> – master data</Link>
         </ListItem>
         <ListItem>
            <Link href="/baanerp/td/onlinemanual/000428" role="manual">
               <GUIRef href="/baanerp/crm" role="package">CRM</GUIRef> – functionality</Link>
         </ListItem>
      </List>
   </GeneralSection>
</ManualTopic>