<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/soc/tssoc2105m009" xml:lang="en">
   <Header>
      <Title>Dispatch Control (tssoc2105m009)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to control communication
		  with the field service engineers. This session displays released service orders
		  that are not yet accepted by the assigned engineer.</Paragraph>
      </AimSection>
      <GeneralSection>
         <List>
            <ListIntro> 
               <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> enable you to:</ListIntro>
            <ListItem>Send <Link href="/baanerp/ts/glossary/glossary#000413" role="glossary">paging</Link> messages to service
			 engineers, either automatically or manually.</ListItem>
            <ListItem>View paging messages
			 sent for a single order in the <GUIRef href="/baanerp/ts/soc/tssoc2102m000" role="session">Service Order Paging Log (tssoc2102m000)</GUIRef> session.</ListItem>
            <ListItem>View paging messages
			 sent for all orders in the <GUIRef href="/baanerp/ts/soc/tssoc2503m000" role="session">Service Order Paging Log List (tssoc2503m000)</GUIRef> session.</ListItem>
            <ListItem>View pager details in
			 the <GUIRef href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</GUIRef> session.</ListItem>
            <ListItem>Register the
			 acceptance of an order by a service engineer, and thus stop any automatic
			 paging.</ListItem>
            <ListItem>View service order
			 details in the <GUIRef href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</GUIRef> session.</ListItem>
            <ListItem>View service engineers
			 assigned to an order in the <GUIRef href="/baanerp/ts/soc/tssoc2105m000" role="session">Service Engineer Assignments (tssoc2105m000)</GUIRef> session.</ListItem>
            <ListItem>View service
			 engineers' details in the <GUIRef href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</GUIRef> session.</ListItem>
         </List>
      </GeneralSection>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="tssoc205.esdt">
         <Header>
            <Title>Escalation Date/Time</Title>
         </Header>
         <FuncDesc>The date and time when the service order becomes a <Link href="/baanerp/ts/glossary/glossary#000435" role="glossary">deferred emergency service order</Link>.</FuncDesc>
         <SimpleSection>
            <Paragraph>This field is
			 cleared when the order is accepted.</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tssoc205.orno">
         <Header>
            <Title>Service Order</Title>
         </Header>
         <FuncDesc>The number used to identify the <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tssoc205.line">
         <Header>
            <Title>Line</Title>
         </Header>
         <FuncDesc>The sequence number that enables you to define more than one
		  engineer for a service order.</FuncDesc>
         <DefaultValue>
            <SectionTitle>Default value</SectionTitle>
            <Paragraph>
               <Link href="/baanerp/ts/onlinemanual/000068" role="manual">Numbering</Link>
            </Paragraph>
         </DefaultValue>
      </FieldHelp>
      <FieldHelp ID="tssoc205.acln">
         <Header>
            <Title>Activity Line</Title>
         </Header>
         <FuncDesc>The smallest unit of activity that can be carried out for a
		service order. Multiple activities can be defined per service order. This can
		be useful, for example, to combine calls with planned maintenance activities.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tssoc205.emno">
         <Header>
            <Title>Service Employee</Title>
         </Header>
         <FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine_ts" role="glossary">service engineer</Link> assigned to
		  the service order.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tssoc205.pgcn">
         <Header>
            <Title>Paging Counter</Title>
         </Header>
         <FuncDesc>The number of times a paging message was sent.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>When pages are sent
			 automatically, LN updates
			 this field. In case of manual paging, you can manually change this field.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tssoc205.pged">
         <Header>
            <Title>Pager Enabled</Title>
         </Header>
         <FuncDesc>If this check box is selected, the service engineer is
		  available for paging.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tssoc205.pgrd">
         <Header>
            <Title>Page Required</Title>
         </Header>
         <FuncDesc>If this check box is selected, the service order
		  requires paging the service engineer.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tssoc205.actp">
         <Header>
            <Title>Activate Paging</Title>
         </Header>
         <FuncDesc>If this check box is selected, the service employee must
		  be paged.</FuncDesc>
         <SimpleSection>
            <Paragraph> 
               <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> provide two
			 paging methods:</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Automatic paging</SectionTitle>
            <Paragraph>LN sends the paging message using the value
			 specified in the <GUIRef href="/baanerp/ts/soc/tssoc2105m009#tssoc205.pgit" role="manual">Paging Interval [min]</GUIRef> field.</Paragraph>
         </SimpleSection>
         <SimpleSection>
            <SectionTitle>Manual paging</SectionTitle>
            <Paragraph>This method can be
			 required, for example, if the paging server is down, or if you cannot reach an
			 engineer through the common paging system.</Paragraph>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tssoc205.pgit">
         <Header>
            <Title>Paging Interval [min]</Title>
         </Header>
         <FuncDesc>The period of time in which the engineer is expected to respond
		  to a paging message. After this period, the paging message can be automatically
		  resent.</FuncDesc>
         <DefaultValue>
            <SectionTitle>Default value</SectionTitle>
            <Paragraph>The value specified in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000#tcmcs070.pgit" role="manual">Page Response Time [min]</GUIRef> field in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</Paragraph>
         </DefaultValue>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>To start automatic
			 paging, on the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu, choose <Link href="/baanerp/ts/soc/tssoc2105m009#send.page" role="command">Send Pager</Link>, then <GUIRef href="" role="manual">Automatic</GUIRef>. To stop
			 automatic paging, clear the <Link href="/baanerp/ts/soc/tssoc2105m009#tssoc205.actp" role="formfield">Activate Paging</Link> check box.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tssoc205.pgdt">
         <Header>
            <Title>Last Page Sent</Title>
         </Header>
         <FuncDesc>The date and time when the last paging message was sent.</FuncDesc>
      </FieldHelp>
   </Fields>
   <FormCommands>
      <CommandHelp ID="send.page">
         <Header>
            <Title>Send Pager</Title>
         </Header>
         <FuncDesc>Use this option to send paging message to the service engineer.
		  The paging message can be sent either automatically or manually. The sent
		  message will be saved as an ASCII file in the folder mentioned in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000#tssoc000.fstm" role="manual">Folder for Sent Messages</GUIRef> field in the <Link href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</Link> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="start.logging.per.order">
         <Header>
            <Title>Pager Log - Per Order</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="/baanerp/ts/soc/tssoc2102m000" role="session">Service Order Paging Log (tssoc2102m000)</GUIRef> session</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="start.logging">
         <Header>
            <Title>Pager Log - All Orders</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="/baanerp/ts/soc/tssoc2503m000" role="session">Service Order Paging Log List (tssoc2503m000)</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="open.pager.data">
         <Header>
            <Title>Pager Details</Title>
         </Header>
         <FuncDesc>Starts the <GUIRef href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</GUIRef> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="accept.order">
         <Header>
            <Title>Accept</Title>
         </Header>
         <FuncDesc>This option is used after a paging message is sent to the
		  service engineer. This is the ackowledgement from the service engineer that he
		  / she is ready to execute the service order.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="open.orders">
         <Header>
            <Title>Service Orders</Title>
         </Header>
         <FuncDesc>Starts the <Link href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</Link> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="open.engineers">
         <Header>
            <Title>Service Engineer Assignments</Title>
         </Header>
         <FuncDesc>Starts the <Link href="/baanerp/ts/soc/tssoc2105m000" role="session">Service Engineer Assignments (tssoc2105m000)</Link> session.</FuncDesc>
      </CommandHelp>
      <CommandHelp ID="tsmdm1140m000">
         <Header>
            <Title>Service Employee Details</Title>
         </Header>
         <FuncDesc>Starts the <Link href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</Link> session to view the
		  service employee details.</FuncDesc>
      </CommandHelp>
   </FormCommands>
</Session>