<?xml version="1.0" encoding="utf-8"?>
<OptionList ID="/baanerp/ts/domains/clm.stat" xml:lang="en">
   <Header>
      <Title>Call Status</Title>
   </Header>
   <List>
      <ListItemHead>Registered</ListItemHead>
      <ListItem ID="regist">
         <Paragraph>The call is registered and can be handled further. This status
		is the initial status of the call.</Paragraph>
      </ListItem>
      <ListItemHead>Assigned</ListItemHead>
      <ListItem ID="assign">
         <Paragraph>The call is assigned to a support department or support
		engineer.</Paragraph>
      </ListItem>
      <ListItemHead>In Process</ListItemHead>
      <ListItem ID="process">
         <Paragraph>The call is handed over to a support engineer, who then starts
		to work on a solution.</Paragraph>
      </ListItem>
      <ListItemHead>Transferred</ListItemHead>
      <ListItem ID="transf">
         <Paragraph>The call has been transferred to <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef> or <GUIRef href="/baanerp/ts/msc" role="module">Maintenance Sales Control</GUIRef>. In either case, the number of the order created for the call
		appears on the <GUIRef href="" role="manual">Routing</GUIRef> tab of the <GUIRef href="/baanerp/ts/clm/tsclm1509m000" role="session">Call List (tsclm1509m000)</GUIRef> session.</Paragraph>
      </ListItem>
      <ListItemHead>Solved</ListItemHead>
      <ListItem ID="solved">
         <Paragraph>A solution has been found and the problem is solved.</Paragraph>
      </ListItem>
      <ListItemHead>Accepted</ListItemHead>
      <ListItem ID="accept">
         <Paragraph>The solution given has been accepted by the business partner.</Paragraph>
      </ListItem>
   </List>
</OptionList>