<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/tssbm" xml:lang="en" TopicType="Overview">
   <Header>
      <Title>Subcontract Management (SBM)</Title>
      <Keyword type="header" order="d1e2435238">
         <Level1>Subcontract Management (SBM)</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>Use the Subcontract Management (SBM) module to define subcontract
agreements related to the service provider's business partners.</Paragraph>
   </AimSection>
   <GeneralSection>
      <Paragraph>This module can be used by the <Link href="/baanerp/ts/onlinemanual/tsclm" role="manual">Call Management (CLM)</Link> module: When a call is
received for a serialized item that is registered in an SBM contract
line, the call taker can directly transfer the call (through email, fax,
or telephone) to the subcontractor, without creating a service order.</Paragraph>
      <Note>
         <SectionTitle>Note</SectionTitle>
         <List>
            <ListItem>Calls solved by the subcontractor will not be invoiced.</ListItem>
            <ListItem>All financial fields provided in the subcontract agreement are used
for information purposes only. No calculations will be made based on
these fields.</ListItem>
         </List>
      </Note>
   </GeneralSection>
</ManualTopic>