<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/ts" xml:lang="en" TopicType="Overview">
   <Header>
      <Title>Service</Title>
      <Keyword type="header" order="d1e2434860">
         <Level1>Service</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>Adequate after sales
		service is of prime importance to businesses that want to retain their
		customers' confidence. A good information system can be an advantage in
		offering such service.</Paragraph>
   </AimSection>
   <GeneralSection>
      <Paragraph>The <GUIRef href="/baanerp/ts" role="package">Service</GUIRef> package can be used
		by companies that are dealing with maintenance, repair, and overhaul of
		field-based and plant-based products, equipment and systems. Service and
		maintenance can be provided for many products such as computer equipment,
		medical equipment, climate control equipment, and automotive products.</Paragraph>
      <Paragraph>You can use <GUIRef href="/baanerp/ts" role="package">Service</GUIRef> to record for which
		customers and at which locations specific <Link href="/baanerp/ts/glossary/glossary#000304" role="glossary">configurations</Link> are situated. You can link an <Link href="/baanerp/ts/glossary/glossary#000300" role="glossary">item breakdown</Link> to each configuration. Such data helps you
		to analyze the causes of malfunctions in the fastest possible way.</Paragraph>
      <Paragraph>You can also create <Link href="/baanerp/ts/glossary/glossary#ServicContra_ts" role="glossary">service contracts</Link> and <Link href="/baanerp/ts/glossary/glossary#Warranty_ts" role="glossary">warranties</Link> for each
		customer. In case of malfunctions, <Link href="/baanerp/ts/glossary/glossary#Call_ts" role="glossary">calls</Link> can be recorded
		quickly and effectively. Based on periodic maintenance obligations as well as
		calls, a <Link href="/baanerp/ts/glossary/glossary#MaintePlanni_ts" role="glossary">maintenance planning</Link> can be defined and
		from this maintenance plan you can create <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service orders</Link> (SOs).
		Finally, these service orders can be invoiced and a detailed service (order)
		history can be built up.</Paragraph>
      <Paragraph> 
         <GUIRef href="/baanerp/ts" role="package">Service</GUIRef> can be used as a
		stand-alone package, while it can also be integrated with modules from other LN packages.</Paragraph>
      <List>
         <ListIntro>The <GUIRef href="/baanerp/ts" role="package">Service</GUIRef> package contains the following modules:</ListIntro>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tsmdm" role="manual">Master Data Management (MDM)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tscfg" role="manual">Configuration Management (CFG)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tsctm" role="manual">Contract Management (CTM)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tssbm" role="manual">Subcontract Management (SBM)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tsclm" role="manual">Call Management (CLM)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tsspc" role="manual">Preventive Maintenance Control (SPC)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tssoc" role="manual">Service Order Control (SOC)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tsacm" role="manual">Activity Management (ACM)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tsmsc" role="manual">Maintenance Sales Control (MSC)</Link>
         </ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/onlinemanual/tswcs" role="manual">Work Control System (WCS)</Link>
         </ListItem>
      </List>
   </GeneralSection>
</ManualTopic>