<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/tg/ebm/ff/ff001110" xml:lang="en">
   <Header>
      <Title>Function: Call entry</Title>
      <Keyword type="header" order="d1e1942427">
         <Level1>Call entry</Level1>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>In this function, internal and external customer requests can be
		registered and managed. Requests can be made by telephone, mail, e-mail, fax,
		EDI, or in person. After the cells are entered, the calls are routed to support
		centers, service orders, service contracts, or service configuration
		management. Service sales can also receive a request for a quotation. The
		concurrence of the work can be monitored based on the status of the registered
		request. This function can, therefore, be seen as pivotal for work registration
		and distribution.</Paragraph>
   </GeneralSection>
   <GeneralSection>
      <SectionTitle>Process: Enter call (code: MCO02a)</SectionTitle>
      <Paragraph>The objective of this process is to register and manage internal
		and external customer requests. Requests can be made by telephone, mail,
		e-mail, fax, EDI, or in person. After the calls are entered, the calls are
		routed to support centers, service orders, service contracts, or service
		configuration management. Service sales can also receive a request for a
		quotation. The concurrence of the work can be monitored based on the status of
		the registered request.</Paragraph>
      <List>
         <ListIntro>
            <GUIRef href="" role="manual">Assumptions:</GUIRef>
         </ListIntro>
         <ListItem>No assumptions apply in this case.</ListItem>
      </List>
      <List>
         <ListIntro>
            <GUIRef href="" role="manual">IT support:</GUIRef>
         </ListIntro>
         <ListItem>LN Service Call Management</ListItem>
      </List>
   </GeneralSection>
</ManualTopic>