<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000053" xml:lang="en">
   <Header>
      <Title>To complete service order activities</Title>
      <Keyword type="header" order="d1e2429338">
         <Level1>Service order activities</Level1>
         <Level2>complete</Level2>
      </Keyword>
      <Keyword type="header" order="d1e2429343">
         <Level1>Complete service order activities</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>Use this process to set the service order status to
		Completed.</Paragraph>
   </AimSection>
   <ProcedureSection>
      <SectionTitle>How to complete the Service Order</SectionTitle>
      <Steps>
         <StepsIntro>After the service engineer completes the activities on the
		  service order, you can change the service order status to Completed.</StepsIntro>
         <Step>
            <StepTitle>Select Service order</StepTitle>
            <Paragraph>Select the service order for which activities are completed
			 by the service engineer, from the <GUIRef href="" role="manual">Service Orders (tssoc2100m000)</GUIRef> session.</Paragraph>
         </Step>
         <Step>
            <StepTitle>Select the activities</StepTitle>
            <Paragraph>Select the activities for which status must be set to
			 Completed from the <GUIRef href="" role="manual">Service Order - Lines (tssoc2100m100)</GUIRef> session. On the Specific menu, click Complete to set the service order
			 activities status to Completed. If more than one activities are present for the
			 service order, you must set the status of each activities to
			 completed.</Paragraph>
         </Step>
         <Step>
            <StepTitle>Completed</StepTitle>
            <Paragraph>When all the activities are set to Completed, the service
			 order status changes to Completed.</Paragraph>
         </Step>
      </Steps>
   </ProcedureSection>
   <GeneralSection>
      <SectionTitle>Preliminary Checks</SectionTitle>
      <List>
         <ListIntro>Before a service order activity status is set to Completed, LN checks the
		  following:</ListIntro>
         <ListItem>All related warehouse
		  orders must be Completed.</ListItem>
         <ListItem>All related purchase
		  orders must be Completed.</ListItem>
         <ListItem>The service-order
		  activity status must be Released.</ListItem>
      </List>
      <GeneralSection>
         <SectionTitle>What attributes gets affected?</SectionTitle>
      </GeneralSection>
      <List>
         <ListIntro>If the service order activity is Completed, LN carries out the
		  following actions:</ListIntro>
         <ListItem>Return material (RMA)
		  deliveries are created for items that are indicated as Repairable, using the
		  Repairable check box in the <GUIRef href="/baanerp/ts/mdm/tsmdm2100m000" role="session">Items - Service (tsmdm2100m000)</GUIRef> session.</ListItem>
         <ListItem>For the relevant
		  delivery types, parameters are available in the <Link href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</Link> session to
		  control the automatic generation of return deliveries for non-consumed spare
		  parts. These parameters are:</ListItem>
      </List>
      <List>
         <ListIntro>If the service order activity is Completed, LN carries out the
		  following actions:</ListIntro>
         <ListItem> 
            <Link href="/baanerp/ts/soc/tssoc0100m000#tssoc000.rtwh" role="formfield">Delivery Type 'From Warehouse'</Link>.</ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/soc/tssoc0100m000#tssoc000.rtdr" role="formfield">Delivery Type 'From Warehouse by Transport'</Link>.</ListItem>
         <ListItem> 
            <Link href="/baanerp/ts/soc/tssoc0100m000#tssoc000.rtpo" role="formfield">Delivery Type 'From Purchase Order'</Link>.</ListItem>
      </List>
      <Paragraph>The quantity of a spare
		part to be returned is calculated by subtracting the actual delivered quantity
		from the estimated quantity. If an activity is Completed, LN generates the
		warehouse orders for the quantity to be returned.</Paragraph>
      <List>
         <ListIntro>Automatic return deliveries are possible for the following
		  delivery types:</ListIntro>
         <ListItem> 
            <GUIRef href="/baanerp/ts/domains/mdm.dltp#warh" role="option">From Warehouse</GUIRef>: For external service type a warehouse transfer is
		  generated. For internal service type the warehouse order is defined as planned
		  receipt.</ListItem>
         <ListItem> 
            <GUIRef href="/baanerp/ts/domains/mdm.dltp#warh.direct" role="option">From Warehouse by Transp.</GUIRef>: A warehouse transfer order must be generated.</ListItem>
         <ListItem> 
            <GUIRef href="/baanerp/ts/domains/mdm.dltp#purch.order" role="option">By Purchase Order</GUIRef>: A warehouse transfer order must be generated.</ListItem>
      </List>
   </GeneralSection>
</ManualTopic>