<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000312" xml:lang="en">
   <Header>
      <Title>Call invoicing</Title>
      <Keyword type="header" order="d1e2423147">
         <Level1>call invoicing</Level1>
      </Keyword>
      <Keyword type="header" order="d1e2423150">
         <Level1>invoice, calls</Level1>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>You can use <GUIRef href="" role="manual">Central Invoicing</GUIRef> to invoice the business partner for the
		service calls that you handle.</Paragraph>
      <GeneralSection ID="1">
         <SectionTitle>Invoicing parameters</SectionTitle>
         <List>
            <ListIntro>Before you invoice a call, you must first set the invoicing
			 parameters in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session:</ListIntro>
            <ListItemHead>Invoice after Call</ListItemHead>
            <ListItem>Select this check box to enable call invoicing.</ListItem>
            <ListItemHead>Time Interval</ListItemHead>
            <ListItem>
               <Paragraph>When a call is logged, the person who handles the call
				must determine the invoice interval for the customer. If the sold-to business
				partner has signed a contract, the invoice interval is taken from the service
				contract (help desk) terms. If the sold-to business partner did not sign a
				contract, the invoice interval of the call center, which you define here, is
				used.</Paragraph>
               <Paragraph>The time interval for invoicing is used to check if the
				time spent on the call is invoiceable or not based on the invoice interval
				limits.</Paragraph>
               <Paragraph>Start the <GUIRef href="/baanerp/ts/clm/tsclm0170m000" role="session">Invoicing Intervals (tsclm0170m000)</GUIRef> session to define a time interval. The main
				characteristics of the time interval are the lower and upper limits, which are
				used to determine whether the time spent on a call is invoiced. If the time
				spent is less than the lower limit, no invoice is created. Otherwise, the
				actual amount of time spent is invoiced, with the upper limit as maximum.</Paragraph>
            </ListItem>
            <ListItemHead>Cost Component</ListItemHead>
            <ListItem>The default <Link href="/baanerp/tc/glossary/glossary#CostCompon_tc" role="glossary">cost component</Link> that is used
			 to invoice a call, and which can also be used to influence the level of
			 contract or warranty coverage. Run the <GUIRef href="/baanerp/tc/mcs/tcmcs0148m000" role="session">Cost Components (tcmcs0148m000)</GUIRef> session to select or define the appropriate cost
			 component.</ListItem>
            <ListItemHead>Coverage Type</ListItemHead>
            <ListItem>The value in this field indicates to what extent work is
			 covered under warranty, and what part of the activities can be charged. To
			 select the appropriate coverage type, start the <GUIRef href="/baanerp/ts/mdm/tsmdm0135m000" role="session">Coverage Types (tsmdm0135m000)</GUIRef> session.</ListItem>
            <ListItemHead>Path for Labor Rate</ListItemHead>
            <ListItem>Specify up to three levels for the search path used to
			 retrieve the labor rate: <List>
                  <ListItem>
                     <GUIRef href="/baanerp/ts/domains/clm.lrate#cluster" role="option">Cluster</GUIRef>
                  </ListItem>
                  <ListItem>
                     <GUIRef href="/baanerp/ts/domains/clm.lrate#engineer" role="option">Support Engineer</GUIRef>
                  </ListItem>
                  <ListItem>
                     <GUIRef href="/baanerp/ts/domains/clm.lrate#activity" role="option">Activity Taken</GUIRef>
                  </ListItem>
                  <ListItem>
                     <GUIRef href="/baanerp/ts/domains/clm.lrate#item.group" role="option">Serialized Item Group</GUIRef>
                  </ListItem>
                  <ListItem>
                     <GUIRef href="/baanerp/ts/domains/clm.lrate#department" role="option">Support Department</GUIRef>
                  </ListItem>
               </List>
            </ListItem>
         </List>
      </GeneralSection>
      <GeneralSection ID="2">
         <SectionTitle>Invoicing a call</SectionTitle>
         <ProcedureList>
            <ListIntro>The call invoicing procedure consists of the following
			 steps:</ListIntro>
            <ListItem>Select the call in
			 the <GUIRef href="" role="manual">Call to Be Invoiced (tsclm1519m000)</GUIRef> session.</ListItem>
            <ListItem>On the <GUIRef href="" role="manual">Specific</GUIRef> menu, click <GUIRef href="" role="manual">(Create) Invoice</GUIRef>. The <GUIRef href="" role="manual">Call Invoicing (tsclm1105s000)</GUIRef> session starts, in which you
			 can view the call invoicing details.</ListItem>
            <ListItem>In the <GUIRef href="" role="manual">Call Invoicing (tsclm1105s000)</GUIRef> session, on the <GUIRef href="" role="manual">Specific</GUIRef> menu, click <GUIRef href="" role="manual">Print Draft invoice</GUIRef> to print a draft invoice,
			 which you can check.</ListItem>
            <ListItem>the <GUIRef href="" role="manual">Call Invoicing (tsclm1105s000)</GUIRef> session, on the <GUIRef href="" role="manual">Specific</GUIRef> menu, click <GUIRef href="" role="manual">Create Invoice</GUIRef> to transfer the call invoicing
			 details to <GUIRef href="" role="manual">Central Invoicing</GUIRef>.</ListItem>
            <ListItem>For details about the
			 invoicing procedure, refer to <Link href="/baanerp/ci/onlinemanual/000008" role="manual">
                  <GUIRef href="/baanerp/ci" role="package">Invoicing</GUIRef>
               </Link>.</ListItem>
         </ProcedureList>
      </GeneralSection>
   </GeneralSection>
</ManualTopic>