<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/tg/ebm/case/cd000610" xml:lang="en">
   <Header>
      <Title>Scope</Title>
      <Keyword type="header" order="d1e1939655">
         <Level1>Planned Maintenance from Service Contract</Level1>
      </Keyword>
   </Header>
   <GeneralSection>
      <Paragraph>The objective of this case is to describe what subsequent
		activities are planned and carried out based on the service contract with the
		customer. In the service contract, for example, the service level agreement,
		the specific warranties for each item in the configuration structure are
		specified. Based on the contract details, a periodic preventive maintenance is
		planned from which service orders are created. Based on available capacity, the
		service orders can be planned or re-planned and scheduled or rescheduled. After
		all materials and tools are available, the maintenance or repair is performed
		and finally the invoice based on actual use is sent to the
		customer.</Paragraph>
   </GeneralSection>
</ManualTopic>