<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3135m000" xml:lang="en">
   <Header>
      <Title>Solutions (tsclm3135m000)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to list and maintain
		  details of solutions to calls in the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module.
		  You can use the solutions to construct a <Link href="/baanerp/ts/glossary/glossary#DiagnoTree_ts" role="glossary">diagnostic tree</Link> to diagnose
		  calls.</Paragraph>
      </AimSection>
      <RelatedTopics>
         <SectionTitle>Related topics</SectionTitle>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
         </RelTopic>
         <RelTopic>
            <Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
         </RelTopic>
      </RelatedTopics>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="tsclm335.cstn">
         <Header>
            <Title>Solution</Title>
         </Header>
         <FuncDesc>The code of the solution.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm335.desc">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>A brief description of the solution.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm335.adur">
         <Header>
            <Title>Duration</Title>
         </Header>
         <FuncDesc>The default time required to carry out the solution.</FuncDesc>
         <SimpleSection>
            <Paragraph>If you do not
			 measure the duration for the call in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session using the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#exec.user.2" role="command">Start/Stop Timer</GUIRef> command on the <Link href="/baanerp/tc/glossary/glossary#specific" role="glossary">appropriate</Link> menu, or the
			 corresponding button on the toolbar, the default time to solve the call will be
			 equal to the actual time to solve the call.</Paragraph>
            <List>
               <ListIntro>The default duration is used if:</ListIntro>
               <ListItem>The call is
				transferred to a <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link>.</ListItem>
               <ListItem>An invoice is
				created for the call.</ListItem>
            </List>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tsclm335.exyn">
         <Header>
            <Title>Expected Solution</Title>
         </Header>
         <FuncDesc>If this check box is selected, <Link href="/baanerp/ts/glossary/glossary#Solutions_ts" role="glossary">solution</Link> code can be used as the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> in <GUIRef href="" role="manual">Call</GUIRef> and <GUIRef href="" role="manual">Order System</GUIRef>.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm335.esyn">
         <Header>
            <Title>Actual Solution</Title>
         </Header>
         <FuncDesc>If this check box is selected, Solution code can be used as the <Link href="/baanerp/ts/glossary/glossary#000060" role="glossary">actual solution</Link> in <GUIRef href="" role="manual">Call</GUIRef> and <GUIRef href="" role="manual">Order System</GUIRef>.</FuncDesc>
      </FieldHelp>
   </Fields>
</Session>