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<ManualTopic ID="/baanerp/ts/onlinemanual/000136" xml:lang="en">
   <Header>
      <Title>Service resource planning</Title>
      <Keyword type="header" order="d1e2417727">
         <Level1>Service resource planning</Level1>
      </Keyword>
   </Header>
   <AimSection>
      <Paragraph>In the first stage, at the global service resource planning of
		the service order, materials are allocated to the selected warehouse or
		purchase orders are entered. In addition, the preferred engineers are soft
		allocated for the orders that must be carried out. In the second stage, the SRP
		or the batch process, the service orders are released if engineers are already
		allocated to the orders.</Paragraph>
   </AimSection>
   <GeneralSection>
      <Paragraph>To schedule and release a <Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">service order</Link> more logically, you can use tools such as LN Service Scheduler 2.3 or LN Service Scheduler Assistant 1.2
		constraints such as skills, availability, locations, and so on. These tools
		feature various planning constraints to use the engineers most efficiently and
		have high visibility of field service activities.</Paragraph>
      <Paragraph>You can create a service order from the service
		quotation.</Paragraph>
      <List>
         <ListIntro>The following planning constraints and resource checks can be
		  valid for the whole planning cycle. Bear in mind that you define the plan
		  bucket yourself.</ListIntro>
         <ListItem>
            <GUIRef href="" role="manual">Area or service center:</GUIRef> The service engineer
		  can be responsible for an area.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Combine service activities:</GUIRef> The service
		  activities carried out on one configuration and/or location can be combined to
		  work more efficiently, especially with calls.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Response time:</GUIRef> The response time agreed in the
		  contract, warranty, service order, or call to fix the problem.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Skills engineer:</GUIRef> Without the right skills, the
		  engineer may not be able to fix the problem.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Locations/sites:</GUIRef> Service activities can apply
		  to a whole location/site.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Calendar functionality:</GUIRef> To check the working
		  hours of an engineer or work center.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Appointment confirmations:</GUIRef> In the Call
		  Management and Maintenance Planning Concepts modules, you can make appointments
		  with the customer.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Preferred engineers:</GUIRef> An engineer linked to a
		  customer asset is responsible in the first place, second place, and third
		  place. For scheduling, these engineers must be checked first.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Overtime:</GUIRef> Overtime allowed for an engineer is
		  another check that can be done.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Available parts:</GUIRef> Without available parts
		  concerning the service order that must be carried out, you cannot reach a high
		  first time fix rate. If the right part is not available, an alternative part
		  can be delivered.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Service kit allocation:</GUIRef> To carry out a service
		  order, sometimes a service kit is required and, therefore, must be planned and
		  allocated.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Asset calendar:</GUIRef> A calendar in which the
		  availability of an asset can be checked, for example, machines for plant
		  maintenance or customer assets.</ListItem>
         <ListItem>
            <GUIRef href="" role="manual">Planned maintenance:</GUIRef> The machines must be
		  available (no usage is planned).</ListItem>
      </List>
   </GeneralSection>
</ManualTopic>