<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/ctm/tsctm1135m200" xml:lang="en">
   <Header>
      <Title>Contract Quotation Helpdesk Terms (tsctm1135m200)</Title>
   </Header>
   <HelpTopic>
      <AimSection>
         <Paragraph>Use this session to maintain the selected
		  help desk <Link href="/baanerp/ts/glossary/glossary#000056" role="glossary">cost-term</Link> that is associated
		  with the coverage term that is selected from the <Link href="/baanerp/ts/glossary/glossary#ContraQuotat_ts" role="glossary">service-contract quotation</Link>.</Paragraph>
      </AimSection>
      <GeneralSection>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>If you must change
			 the terms, after a certain number of calls, for example, then a new coverage
			 term must be created.</Paragraph>
         </Note>
      </GeneralSection>
   </HelpTopic>
   <Fields>
      <FieldHelp ID="appl.header">
         <Header>
            <Title>Contract Quotation</Title>
         </Header>
         <FuncDesc>A quotation to a business partner for the provision of a
		service contract.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.cfln">
         <Header>
            <Title>Configuration Line</Title>
         </Header>
         <FuncDesc>The line number identifying the <Link href="/baanerp/ts/glossary/glossary#Configuratio_ts" role="glossary">configuration</Link> for which the total amounts
		  apply.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm110.cltp">
         <Header>
            <Title>Line Type</Title>
         </Header>
         <FuncDesc>The classification of the line. The line type can either be
		  Normal, Total or Calculation. A total line is a sum total of calculation lines.
		  A Calculation line is a partial configuration and contributes to the overall
		  configuration of the type Total line.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.cctp">
         <Header>
            <Title>Coverage Type</Title>
         </Header>
         <FuncDesc>A financial classification that indicates to what extent work
		is covered under warranty or contract, and what part of the activities can be
		charged.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.nrbt">
         <Header>
            <Title>Coverage Term</Title>
         </Header>
         <FuncDesc>For a service type / term type combination, this is a unique
		sequence number.</FuncDesc>
         <SimpleSection>
            <Paragraph> Default value of step size: 10</Paragraph>
         </SimpleSection>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The default value can be changed if required.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsctm135.cseq">
         <Header>
            <Title>Helpdesk Term</Title>
         </Header>
         <FuncDesc>The number used to identify the cost term of the coverage term.
		The default step size is 10.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.desc">
         <Header>
            <Title>Description</Title>
         </Header>
         <FuncDesc>The description of the helpdesk call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.nrcl">
         <Header>
            <Title>Covered Calls</Title>
         </Header>
         <FuncDesc>The number of calls that are covered by the contract or
		warranty.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.nrun">
         <Header>
            <Title>Covered Call Units</Title>
         </Header>
         <FuncDesc>The number of call units that are covered by the contract or
		warranty.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.ccmp">
         <Header>
            <Title>Cost Component</Title>
         </Header>
         <FuncDesc>A cost component is a user-defined category for the
		classification of costs.</FuncDesc>
         <SimpleSection>
            <List>
               <ListIntro>Cost components have the following functions:</ListIntro>
               <ListItem>To break down an item's cost price, sales price, or valuation
			 price.</ListItem>
               <ListItem>To create a comparison between the estimated production order
			 costs and the actual production order costs.</ListItem>
               <ListItem>To calculate production variances.</ListItem>
               <ListItem>To view the distribution of your costs over the various cost
			 components in the <GUIRef href="/baanerp/tf/cat" role="module">Cost Accounting</GUIRef> module.</ListItem>
            </List>
         </SimpleSection>
         <SimpleSection>
            <List>
               <ListIntro>Cost components can be of the following cost types:</ListIntro>
               <ListItem>
                  <GUIRef href="/baanerp/tc/domains/cref#material" role="option">Material Costs</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/tc/domains/cref#operation" role="option">Operation Costs</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/tc/domains/cref#chg.material" role="option">Surcharge on Material Costs</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/tc/domains/cref#chg.operation" role="option">Surcharge on Operation Costs</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/tc/domains/cref#transfer" role="option">WIP Transfer Costs</GUIRef>
               </ListItem>
               <ListItem>
                  <GUIRef href="/baanerp/tc/domains/cref#general" role="option">General Costs</GUIRef>
               </ListItem>
            </List>
         </SimpleSection>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>If you use <GUIRef href="/baanerp/ti/asc" role="module">Assembly Control</GUIRef> (ASC), you cannot use cost components
		  of the <GUIRef href="/baanerp/tc/domains/cref#general" role="option">General Costs</GUIRef> type.</Paragraph>
         </Note>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000321" role="manual">Cost components in <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
               </Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tcmcs048.dsca">
         <Header>
            <Title>Cost Component</Title>
         </Header>
         <FuncDesc>The description of the cost component.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.cinv">
         <Header>
            <Title>Invoice Interval</Title>
         </Header>
         <FuncDesc>The invoice interval's code.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.cuni">
         <Header>
            <Title>Time Unit</Title>
         </Header>
         <FuncDesc>The unit used to define time.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tcmcs001.dsca">
         <Header>
            <Title>Time Unit</Title>
         </Header>
         <FuncDesc>The description of the time unit.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.clrt">
         <Header>
            <Title>Labor Rate</Title>
         </Header>
         <FuncDesc>The labor rate code, defined in the <GUIRef href="/baanerp/tc/ppl/tcppl0190m000" role="session">Labor Rate Codes (tcppl0190m000)</GUIRef> session in <GUIRef href="/baanerp/bp" role="package">People</GUIRef>. A sales rate and cost rate can be specified in
		this labor rate code.</FuncDesc>
         <SimpleSection>
            <List>
               <ListIntro>You can assign labor rates on a wider scale to, for
			 example,</ListIntro>
               <ListItem>A service department, for all work done by the service
			 department.</ListItem>
               <ListItem>A cluster, for all work carried out on the cluster.</ListItem>
            </List>
            <List>
               <ListIntro>In the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session, default labor rate search paths
			 can be set for the following:</ListIntro>
               <ListItem>Estimated sales rate</ListItem>
               <ListItem>Estimated cost rate</ListItem>
               <ListItem>Actual sales rate</ListItem>
               <ListItem>Actual cost rate</ListItem>
            </List>
         </SimpleSection>
      </FieldHelp>
      <FieldHelp ID="tcppl090.desc">
         <Header>
            <Title>Labor Rate</Title>
         </Header>
         <FuncDesc>The description of the labor rate.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.wrac">
         <Header>
            <Title>Cost Rate</Title>
         </Header>
         <FuncDesc>The cost price of the term expressed in the home
		currency.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="home.ccur">
         <Header>
            <Title>Cost Rate</Title>
         </Header>
         <FuncDesc>Your company's <Link href="/baanerp/tc/glossary/glossary#000017" role="glossary">reference currency</Link>, which is
		  defined in the <GUIRef href="/baanerp/tc/emm/tcemm1170m000" role="session">Companies (tcemm1170m000)</GUIRef> session.</FuncDesc>
         <RelatedTopics>
            <SectionTitle>Related topics</SectionTitle>
            <RelTopic>
               <Link href="/baanerp/ts/onlinemanual/000050" role="manual">To use currencies</Link>
            </RelTopic>
         </RelatedTopics>
      </FieldHelp>
      <FieldHelp ID="tsctm135.wras">
         <Header>
            <Title>Sales Rate</Title>
         </Header>
         <FuncDesc>The <Link href="/baanerp/td/glossary/glossary#SalesPrice_td" role="glossary">sales price</Link> of the term.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The price is
			 expressed in the <Link href="/baanerp/tc/glossary/glossary#Currency_tc" role="glossary">currency</Link> of the header.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsctm135.camt">
         <Header>
            <Title>Cost Amount</Title>
         </Header>
         <FuncDesc>The sum of the cost amounts of all coverage terms that are
		associated with the indicated service type or term type.</FuncDesc>
         <Note>
            <SectionTitle>Note</SectionTitle>
            <Paragraph>The amount is expressed in the home currency.</Paragraph>
         </Note>
      </FieldHelp>
      <FieldHelp ID="tsctm135.amnt">
         <Header>
            <Title>Sales Amount</Title>
         </Header>
         <FuncDesc>The sum of the sales amounts of all coverage terms that are
		associated with the indicated service type or term type.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.crtc">
         <Header>
            <Title>Response Time</Title>
         </Header>
         <FuncDesc>A response time defines, from the time a call is registered,
		the period of time within which: The service provider must react to the call; A
		solution to the call's problem must be started; A solution to the call's
		problem must be finished.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsclm020.desc">
         <Header>
            <Title>Response Time</Title>
         </Header>
         <FuncDesc>The description of the response time.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tcmcs001.dsca">
         <Header>
            <Title>Time Unit</Title>
         </Header>
         <FuncDesc>The description of the response time unit.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.ccal">
         <Header>
            <Title>Coverage Time Calendar</Title>
         </Header>
         <FuncDesc>The calender used to calculate the coverage time applicable for
		  the helpdesk call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tcccp010.dsca">
         <Header>
            <Title>Coverage Time Calendar</Title>
         </Header>
         <FuncDesc>The description of the coverage time calender.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.rctt">
         <Header>
            <Title>Reaction Period</Title>
         </Header>
         <FuncDesc>The time taken to react to the helpdesk call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.rsin">
         <Header>
            <Title>Resp. Time Defn. Method</Title>
         </Header>
         <FuncDesc>The mthod used to calculate the response time. You can either
		  use time units or business days to calculate.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.slst">
         <Header>
            <Title>Solution Start Period</Title>
         </Header>
         <FuncDesc>The time by which the support engineer must start solving the
		call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.bsls">
         <Header>
            <Title>Solution Start BD Counter</Title>
         </Header>
         <FuncDesc>If Response Time Definition method is set to Business days,then
		  the solution start business days counter must be entered. The Solution start
		  date is measured in terms of Business days.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.slfn">
         <Header>
            <Title>Solution Finish Period</Title>
         </Header>
         <FuncDesc>The time by which the support engineer must finish solving the
		call.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="tsctm135.bsfn">
         <Header>
            <Title>Solution Finish BD Counter</Title>
         </Header>
         <FuncDesc>If Response Time Definition method is set to Business days,then
		  the solution finish business days counter must be entered. The Solution Finish
		  date is measured in terms of Business days.</FuncDesc>
      </FieldHelp>
      <FieldHelp ID="txta.yn">
         <Header>
            <Title>Text</Title>
         </Header>
         <FuncDesc> 
            <Link href="/baanerp/ts/onlinemanual/000069" role="manual">Text (additional)</Link>
         </FuncDesc>
      </FieldHelp>
   </Fields>
</Session>