<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm8520m000" xml:lang="zh-cn">
	<Header>
		<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">呼叫历史记录 (tsclm8520m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph class="Default">使用此进程来显示当前呼叫和历史（已删除）呼叫。</Paragraph>
		</AimSection>
		<Note><SectionTitle>注意</SectionTitle>
			<Paragraph class="Default">如需更多信息，请参考<GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">呼叫 (tsclm1100m000)</GUIRef> 进程。</Paragraph>
		</Note>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm810.ccll"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">呼叫编号</Title>
			</Header>
			<FuncDesc>标识<Link href="/baanerp/ts/glossary/glossary#Call_ts" role="glossary">呼叫</Link>的代码。此代码用于内部参考以及即时联系。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.shpd"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">说明</Title>
			</Header>
			<FuncDesc>呼叫的说明</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.stat"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">状态</Title>
			</Header>
			<FuncDesc>呼叫状态</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.ofbp"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">买方业务伙伴</Title>
			</Header>
			<FuncDesc>发出呼叫的<Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">买方业务伙伴</Link>的代码</FuncDesc>
			<Note><SectionTitle>注意</SectionTitle>
				<Paragraph class="Default">如果填写此字段，则呼叫为外部客户呼叫。否则所处理的呼叫是内部客户的呼叫。</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tsclm810.rtct"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">反应时间</Title>
			</Header>
			<FuncDesc>呼叫中心必须对客户呼叫作出反应的时间。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.rprl"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">报告的问题 </Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000064" role="glossary">报告的问题</Link>。该问题从<GUIRef href="/baanerp/ts/clm/tsclm3130m000" role="session">问题 (tsclm3130m000)</GUIRef> 进程中进行选择。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.espr"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">实际 问题</Title>
			</Header>
			<FuncDesc>由服务/支持工程师确定的、真正存在的问题。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.clst"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">群</Title>
			</Header>
			<FuncDesc>引起呼叫的物料所属的<Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">群</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsbsc100.desc"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40"> 群 </Title>
			</Header>
			<FuncDesc>与呼叫相关的<Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">群</Link>的说明</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.item"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">物料</Title>
			</Header>
			<FuncDesc>与呼叫相关的物料的代码</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.sern"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">序列号</Title>
			</Header>
			<FuncDesc>与呼叫相关的物料的<Link href="/baanerp/ts/glossary/glossary#SerialNumber_ts" role="glossary">序列号</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.ccln"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">买方业务伙伴呼叫编号</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">买方业务伙伴</Link>为呼叫指定的编号</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.emer"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">紧急</Title>
			</Header>
			<FuncDesc>如果选中此复选框，则系统将该呼叫视为<Link href="/baanerp/ts/glossary/glossary#000416" role="glossary">紧急</Link>呼叫。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.wait"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">等待中</Title>
			</Header>
			<FuncDesc>如果选中此复选框，表示呼叫已被用户（可以是呼叫接受人、支持工程师或服务工程师）冻结，以便有更多时间来解决呼叫问题。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.blyn"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">已冻结</Title>
			</Header>
			<FuncDesc>如果选中此复选框，表示呼叫已被冻结，其原因在<GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">呼叫管理参数 (tsclm0100m000)</GUIRef> 进程中指定。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.bdfx"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">修理不佳投诉</Title>
			</Header>
			<FuncDesc>如果选中此复选框，则系统将该呼叫视为<Link href="/baanerp/ts/glossary/glossary#BadFix_ts" role="glossary">修理不佳投诉</Link>。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="actual.priority"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">实际优先级</Title>
			</Header>
			<FuncDesc>为<GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">呼叫 (tsclm1100m000)</GUIRef> 进程中的呼叫指定的优先级</FuncDesc>
			<SimpleSection><Paragraph class="Default">该优先级是通过将计算的解决呼叫初始剩余时间与在<GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">优先级时间表 (tsclm0124m000)</GUIRef> 进程中定义的相应解决时间进行比较而计算得出。</Paragraph>
			</SimpleSection>
			<RelatedTopics><SectionTitle>相关主题</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000346" role="manual">呼叫优先级</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm810.prpr"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">问题优先级 </Title>
			</Header>
			<FuncDesc>根据呼叫问题的性质为呼叫指定的优先级。呼叫接受人从<GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">优先级 (tcmcs0170m000)</GUIRef> 进程中的一系列值中选择优先级值。</FuncDesc>
			<RelatedTopics><SectionTitle>相关主题</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">买方业务伙伴 优先级</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">物料优先级</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/glossary/glossary#BadFix_ts" role="glossary">修理不佳投诉</Link>优先级</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm810.cupr"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">买方业务伙伴 优先级</Title>
			</Header>
			<FuncDesc>指定给<GUIRef href="/baanerp/tc/com/tccom4110s000" role="session">买方业务伙伴 (tccom4110s000)</GUIRef> 进程中的<Link href="/baanerp/tc/glossary/glossary#BusinePartne_tc" role="glossary">业务伙伴</Link>的优先级</FuncDesc>
			<Note><SectionTitle>注意</SectionTitle>
				<Paragraph class="Default">如果在<GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">呼叫管理参数 (tsclm0100m000)</GUIRef> 进程中选中了<GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="manual">计算时使用优先级</GUIRef>复选框，则使用业务伙伴优先级来计算呼叫的<Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">优先级因子</Link>。</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>相关主题</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">物料优先级</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">问题优先级</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/glossary/glossary#BadFix_ts" role="glossary">修理不佳投诉</Link>优先级</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm810.obpr"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">物料优先级 </Title>
			</Header>
			<FuncDesc>根据物料所属的<Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">群</Link>为物料指定的优先级。群的优先级在<GUIRef href="/baanerp/ts/bsc/tsbsc1100m000" role="session">群 (tsbsc1100m000)</GUIRef> 进程中选择。</FuncDesc>
			<Note><SectionTitle>注意</SectionTitle>
				<Paragraph class="Default">如果在<GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">呼叫管理参数 (tsclm0100m000)</GUIRef> 进程中选中了<GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="manual">计算时使用优先级</GUIRef>复选框，则使用物料优先级来计算呼叫的<Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">优先级因子</Link>。</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>相关主题</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">买方业务伙伴 优先级</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">问题优先级</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/glossary/glossary#BadFix_ts" role="glossary">修理不佳投诉</Link>优先级</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm810.fcll"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">后续 呼叫</Title>
			</Header>
			<FuncDesc>当前呼叫之后的呼叫的编号</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.pcll"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">父呼叫 </Title>
			</Header>
			<FuncDesc>从其衍生当前呼叫的呼叫</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.cwoc"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">支持部门 </Title>
			</Header>
			<FuncDesc>为解决呼叫问题而分派的<Link href="/baanerp/ts/glossary/glossary#ServicCenter_ts" role="glossary">支持部门</Link>的代码</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.emno"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">支持工程师</Title>
			</Header>
			<FuncDesc>已经为其分派呼叫的<Link href="/baanerp/ts/glossary/glossary#SupporEngine_ts" role="glossary">支持工程师</Link>的代码</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tccom001.nama"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">支持工程师</Title>
			</Header>
			<FuncDesc>呼叫接受人将呼叫分派至的支持工程师的姓名</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.rsvo"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">服务订单 </Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#ServicOrder_ts" role="glossary">服务订单</Link>的编号（如果呼叫转移至<GUIRef href="/baanerp/ts/soc" role="module">服务订单管理模块</GUIRef>）</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.cxsc"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">服务部门 </Title>
			</Header>
			<FuncDesc>为解决呼叫问题而分派的服务部门的代码</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.rmso"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">维修销售订单 </Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">维修销售订单</Link>的编号（如果呼叫转移至<GUIRef href="/baanerp/ts/msc" role="module">维修销售控制模块</GUIRef>）</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm810.bfbp"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">分包商</Title>
			</Header>
			<FuncDesc>已签定协议以提供分包服务的业务伙伴，也称为<Link href="/baanerp/tc/glossary/glossary#BuyfroBusine_tc" role="glossary">卖方业务伙伴</Link>。</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tccom100.nama"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">买方业务伙伴</Title>
			</Header>
			<FuncDesc>正在接受呼叫处理的<Link href="/baanerp/tc/glossary/glossary#SoldtoBusine_tc" role="glossary">买方业务伙伴</Link>（客户）的名称。如果填写此字段，则呼叫为外部业务伙伴呼叫，否则是内部呼叫。</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="exec.user.2"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">所有呼叫</Title>
			</Header>
			<FuncDesc>使用此命令来查看所有呼叫。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="tsclm8210m000"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">删除呼叫历史记录</Title>
			</Header>
			<FuncDesc>使用此命令来删除呼叫历史记录。此命令将启动<GUIRef href="/baanerp/ts/clm/tsclm8210m000" role="session">删除呼叫历史记录 (tsclm8210m000)</GUIRef> 进程。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.0"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">当前呼叫</Title>
			</Header>
			<FuncDesc>使用此命令来查看所有当前呼叫。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.1"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">呼叫历史记录</Title>
			</Header>
			<FuncDesc>使用此命令来查看仅存在于历史记录中而当前并不存在的呼叫。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="calls.by"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">当前呼叫和历史呼叫的查看依据</Title>
			</Header>
			<FuncDesc>使用此命令来根据以下条件查看呼叫：</FuncDesc>
			<SimpleSection><List><ListItem><List><ListItem>呼叫编号</ListItem>
						</List>
						<Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">群</Link>
						<List><ListItem><Link href="/baanerp/ts/glossary/glossary#000075" role="glossary">物料</Link>
								<List><ListItem><Link href="/baanerp/ts/glossary/glossary#Objects_ts" role="glossary">序列化物料</Link>
										<List><ListItem><Link href="/baanerp/ts/glossary/glossary#000064" role="glossary">报告的问题</Link>
											</ListItem>
										</List>
									</ListItem>
								</List>
								<List><ListItem>买方业务伙伴
						  <List><ListItem>买方业务伙伴和买方业务伙伴呼叫编号</ListItem>
										</List>
									</ListItem>
								</List>
							</ListItem>
						</List>
					</ListItem>
				</List>
			</SimpleSection>
		</CommandHelp>
		<CommandHelp ID="exec.user.4"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">选择呼叫</Title>
			</Header>
			<FuncDesc>启动<GUIRef href="/baanerp/ts/clm/tsclm8599s000" role="session">选择标准 (tsclm8599s000)</GUIRef> 进程。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.3"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">撤消选择</Title>
			</Header>
			<FuncDesc>使用此命令来撤销选择。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.7"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">冻结原因</Title>
			</Header>
			<FuncDesc>使用此命令来查看呼叫的冻结原因。 但此选项仅适用于已冻结的呼叫。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.5"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">事务处理日志</Title>
			</Header>
			<FuncDesc>使用此命令来查看已发生的呼叫事务处理。</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="display.invoicing"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">发票明细</Title>
			</Header>
			<FuncDesc>使用此命令来查看呼叫的发票详细资料。</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
