| # Search Results - Update Engineer and Location Address (tscfg2120m000) Use this session to view the search results for updating Engineer and Location Address. For example, this session displays a list of service orders with the old address; you can select the required Service Order and update them with the new address. To update the service order with either the Service Engineer or Location Address, select the corresponding checkbox and on the Specific menu, click Update. Type of Update The type of update that must be performed. You can perform the update on either: Cluster Item Service order Old Engineer The code of the old engineer, incase the updating is with regard to the Service Engineer. Old Engineer The description of the old engineer. Old Location Address The code and the description of the old address, incase the updating is with regard to the Location Address. New Engineer The code of the new engineer, incase the updating is with regard to the Service Engineer. New Engineer The description of the new engineer. New Location Address The code of the old address, incase the updating is with regard to the Location Address. New Location Address The description of the new location address. Update If this check box is selected, the values of this record are updated. Cluster The cluster for which the Service Engineer or the Location Address must be changed Item The item for which the Service Engineer or the Location Address must be changed Serial Number The unique serial number associated with the item. Service Order The service order number associated with the record. Activity Line The number given to the activity to identify it, and distinguish it from the other activities listed in the service order. Serialized Item Group The serialized item group followed by the description. Sold-to Business Partner The code of the sold-to business partner followed by the description. Service Department The name or code of the service department followed by the description. Service Area The name or code of the service area followed by the description.If an Engineer is responsible for a certain Service Area, then all the clusters that fall within that area must be assigned to the Service Engineer. Distance Zone The distance zone specified.If the General Parameters specify that Distance Zones are relevant, then Distance zones must be specified. Planned Start Time The planned start time. Planned Finish Time The planned finish time. Select All Use this command to select all the records. Unselect All Use this command to unselect all the selected records. Clusters Use this command to view the cluster details Serialized Items Use this command to view the serialized items details. Service Orders Use this command to view the service order details. Update Use this command to update the record selected. |