| # Warranty Claim New in Infor ERP LN 6.1 FP5 In Infor ERP LN 6.1 FP5 the Warranty Claim functionality is introduced to enable the dealers to claim the expenses from the Original Equipment Manufacturer (OEM) for the service provided to the customers based on the contractual obligation between the OEM and the customers. Warranty Claim in FP5 This functionality provides the flexibility to deal with following two types of Service scenarios: Attending to customer's planned service requirements Attending to customer's unplanned service requirements The OEM can compensate the dealer in the following two ways: Replenish Material Reimburse Cost If the Warranty Claim check box is selected for a service order in the Service Order - Lines (tssoc2100m100) session, the order is related to warranty claim and the claim header is automatically generated. The claim lines are also created if cost related to the service order is registered. For more information, refer to: Claim Header (tssoc7100m000) Claim Lines (tssoc7110m000) |