| # Service Contract Configuration Line Totals (tsctm1502m300) Use this session to display the total amounts (costs, sales, and gross margin) detailed by cluster for the selected service contract. These amounts are summed from all service type combinations that are specified for the cluster. Finally, an overall cost amount and an overall sales amount are calculated and displayed. Note Surcharges and discounts are added to the calculated sales amount. Original Service Contract A sales agreement between a service organization and a customer for a specific period, that states the configurations (clusters or serialized items) to be maintained, the coverage terms, and the agreed price. Service Contract The description of service contract. Contract Change Following are the types of contract changes: Renewal: The option allows you to extend the contract period beyond its current validity duration. Incidental Changes: The option allows you to implement changes to an existing contract. Changes such as addition/deletion of one or more configuration lines, changes to price and discounts, and so on are categorized as incidental changes. Indexation: The option allows you to change the contract price based on the changes in the value of consumer price index. Renewal with Indexation: The option allows you to perform indexation and renewal at the same time. Contract Change The description of contract changes. Conf. Line The configuration line. Cluster A set of serialized items that have the same location and are owned by the same business partner. Grouping serialized items into a cluster enables you to maintain them collectively. Item In ERP LN, the raw materials, subassemblies, finished products, and tools that can be purchased, stored, manufactured, sold, and so on. An item can also represent a set of items handled as one (kit), or exist in multiple product variants (generic item). You can also define nonphysical items, which are not held in inventory but can be used to post costs or to invoice services to customers. Examples of nonphysical items: Cost items (for example, electricity) Service items Subcontracting services List items (menus/options) Item The description of the item. Serial Number A number that, together with the item code or manufacturer part number, uniquely identifies a component, an item, a machine, or an installation. This serial number is usually shown together with the manufacturer part number and other identification data on an identification plate that is attached to the item. Contract Costs The sum of the cost amounts of all coverage terms that are associated with the indicated service type or term type. Note The amount is expressed in the home currency. Contract Sales The sum of the sales amounts of all coverage terms that are associated with the indicated service type or term type. GM [%] The difference between the sales amount and the standard costs against standard costs. How the gross margin is calculated depends on the setting of the Margin Base field in the Service Order Parameters (tssoc0100m000) session. Acronym: GM Contract Costs The contract cost expressed in company's currency. Spent Costs The sum of costs due to service activities that have been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Allocated Costs The sum of costs due to service activities that have not been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Contract Sales The contract sales expressed in company's currency. Spent Sales The sum of sales amounts due to service activities that have been financially approved in Service Order Control, expressed in the currency chosen in the contract header. Example Service orders Helpdesk calls Allocated Sales The sum of the sales amounts due to service activities that have not been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Contract GM The contract margin. Actual GM % The spent gross margin. Contract Totals Starts the Contract Totals by Contract Change (tsctm1506m300) the session. Contract Totals by Term Type Starts the Contract Totals by Term Type (tsctm1501m300) session. Contract Totals by Coverage Type Starts the Contract Totals by Coverage Type (tsctm1505m300) session. Configuration Totals by Term Type Displays the totals by term type. Configuration Totals by Coverage Type Displays the totals by coverage type. Aggregate Totals Aggregates all cost and sales amounts defined for specific cost terms and coverage terms. Aggregation is based on the following levels: Contract totals Contract totals by coverage type Contract totals by term type Configuration totals Configuration totals by coverage type Configuration totals by term type Configuration totals by coverage type and term type Aggregation levels that are not yet present, will be created. Existing levels will be updated. |