| # Service Engineer Assignments (tssoc2105m000) Use this session to allocate one or more service engineers, to a service order actvity. This session not only distributes and assigns work on a very specific level but also measures the actual progress of the Service Engineer Assignment. Note Some fields in this session are dedicated to the Mobile Service application, a web-based E-Enterprise application that aims at effectively disseminating information to Field Service Engineers. In Mobile Service a Service engineer working in the fiels can synchronize with the ERP-Backbone and report actual progress. Also the work progress can be tracked in Service Scheduler. Service Order The number of the service order for which the engineers are listed. Description If the service order is created for an external customer, this field displays the name of the sold-to business partner. If the service order is an internal service , this field displays the description of the service department that carries out the service order. Service Order Status The service-order status. Line Number The sequence number that enables you to define more than one engineer for a service order. Default value Numbering Activity Line Number The number of the service-order activity line that the service engineer will work on. Description The description of the service-order activity. Service Engineer The code of the service engineer assigned to the service order activity. Description The name of the service engineer assigned to the service order activity. Accept Time The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptence. The information can be conveyed by fax, mobile phones, pager or telephone. The Assignment cannot be deleted if this time is filled. Note If this check box is selected, the Activate Paging field is cleared, and any automatic paging will be stopped. Paging Interval The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent. Default value The value specified in the Page Response Time [min] field in the Priorities (tcmcs0170m000) session. Note To start automatic paging, on the Specific menu, choose Send Pager, then Automatic. To stop automatic paging, clear the Activate Paging check box. Escalation Date/Time The date and time when the order exceeds the paging reaction period, defined in the Paging Interval field in the Service Order Parameters (tssoc0100m000) session. This field is cleared when the order is accepted. Paging Counter The number of times a paging message was sent. Note When pages are sent automatically, ERP LN updates this field. In case of manual paging, you cannot manually change this field. Last Page Sent The date and time when the last paging message was sent. Pager / Phone Enabled If this check box is selected, the service engineer is available for paging.This will be defaulted from a combination of Employees - Service (tsmdm1140m000) session and Pager Data (tsmdm1170m000) session of the employee. Page Required If this check box is selected, the service order requires paging the service engineer. Activate Paging If this check box is selected, the service employee must be paged. The commands on the Specific menu provide two paging methods: Automatic paging ERP LN sends the paging message using the value specified in the Paging Interval field. Manual paging This method can be required, for example, if the paging server is down, or if you cannot reach an engineer through the common paging system. Downloaded Time The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by the Mobile Service application. The assignment cannot be deleted if this field is filled. Job Sheet Completion Time The date and time, when the engineers report the completion of the assignment. Complete in the sense that the assignment has been successfully executed at customer site. This field is used both by Service and Mobile Service.This field is enabled if a service engineer has no assignments pending. In other words, all the assignments of service engineer have actual times filled in. Last Changed Time The last instance where the planned start time and finish time were updated or when the planner manually changed Service Engineer Assignment related data. Planned Start Time The planned start date and time when the service engineer is expected to commence work on the execution of the service order activity. Planned Finish Time The planned date and time when the service engineer is expected to complete the execution of the service order activity. Actual Start Time The date and time when the service engineer starts work on the execution of the assigned assignment. Actual Finish Time The date and time when the service engineer completes the execution of the assigned assignment. Reject Time The date and time when the service engineer rejects the assignment that is assigned. This rejection time can be filled either Manually or by the Mobile Service application. Note The assignment cannot be accepted once rejected. The Acceptance time field are disabled. The assignment cannot be deleted once this field is filled. Reject Reason The code for the rejection of the service order activity. The Rejection Reasons of type Assignment rejection can be entered. The Rejection Reason, include Lack of skill, Lack of material, sickness in addition to the others. Description The description of the rejection reason. Paging Assignment Text Additional text with regards to the assignment. Send Pager Use this option to send paging message to the service engineer. The paging message can be sent either automatically or manually. The sent message will be saved as an ASCII file in the folder mentioned in the Folder for Sent Messages field in the Service Order Parameters (tssoc0100m000) session. Paging Log - Per Order Starts the Service Order Paging Log (tssoc2102m000) session All Orders Starts the Service Order Paging Log List (tssoc2503m000) session. Pager Details Starts the Pager Data (tsmdm1170m000) session. Print Service Orders Prints the service orders. |