| Dispatch Control (tssoc2105m009) |  |
| Use this session to control communication with the field service engineers. This session displays released service orders that are not yet accepted by the assigned engineer. Specific enable you to: Send paging messages to service engineers, either automatically or manually. View paging messages sent for a single order in the Service Order Paging Log (tssoc2102m000) session. View paging messages sent for all orders in the Service Order Paging Log List (tssoc2503m000) session. View pager details in the Pager Data (tsmdm1170m000) session. Register the acceptance of an order by a service engineer, and thus stop any automatic paging. View service order details in the Service Orders (tssoc2100m000) session. View service engineers assigned to an order in the Service Engineer Assignments (tssoc2105m000) session. View service engineers' details in the Employees - Service (tsmdm1140m000) session.
Fields | Description
Escalation Date/Time | The date and time when the service order becomes a deferred emergency service order. This field is cleared when the order is accepted.
Related Service Order | The number used to identify the service order.
Line Number | The sequence number that enables you to define more than one engineer for a service order. Default value Numbering
Activity Line Number | The smallest unit of activity that can be carried out for a service order. Multiple activities can be defined per service order. This can be useful, for example, to combine calls with planned maintenance activities.
Service Employee | The code of the service engineer assigned to the service order.
Paging Counter | The number of times a paging message was sent. Note When pages are sent automatically, ERP LN updates this field. In case of manual paging, you can manually change this field.
Pager / Phone Enabled | If this check box is selected, the service engineer is available for paging.
Page Required | If this check box is selected, the service order requires paging the service engineer.
Activate Paging | If this check box is selected, the service employee must be paged. Specific provide two paging methods: Automatic paging ERP LN sends the paging message using the value specified in the Paging Interval [min] field. Manual paging This method can be required, for example, if the paging server is down, or if you cannot reach an engineer through the common paging system.
Paging Interval [min] | The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent. Default value The value specified in the Page Response Time [min] field in the Priorities (tcmcs0170m000) session. Note To start automatic paging, on the Specific menu, choose Send Pager, then Automatic. To stop automatic paging, clear the Activate Paging check box.
Last Page Sent | The date and time when the last paging message was sent.
Commands | Description
Send Pager | Use this option to send paging message to the service engineer. The paging message can be sent either automatically or manually. The sent message will be saved as an ASCII file in the folder mentioned in the Folder for Sent Messages field in the Service Order Parameters (tssoc0100m000) session.
Pager Log - Per Order | Starts the Service Order Paging Log (tssoc2102m000) session
Pager Log - All Orders | Starts the Service Order Paging Log List (tssoc2503m000) session.
Pager Details | Starts the Pager Data (tsmdm1170m000) session.
Accept | This option is used after a paging message is sent to the service engineer. This is the ackowledgement from the service engineer that he / she is ready to execute the service order.
Service Orders | Starts the Service Orders (tssoc2100m000) session.
Service Engineer Assignments | Starts the Service Engineer Assignments (tssoc2105m000) session.
Service Employee Details | Starts the Employees - Service (tsmdm1140m000) session to view the service employee details.