| Solution Control (tsclm3140m000) |  |
| Use this session to view, define, and maintain a list of solution details for a specific item's problem. Note The solutions are listed in descending order of their success rates. To display the item's solution control diagram, on the Specific menu, choose Solution Control - Tree.
Fields | Description
Item | The code of the item that the problem relates to.
Description | The name or description of the item.
Problem | The code of the actual problem.
Problem | The description of the actual problem.
Solution | The code of the expected solution. Note You can list more than one expected solution for a given problem.
Solution | The description of the solution.
Required Activity | The action required, as determined by the service/support engineer, to solve the call.
Success Rate | The number of times the expected solution was also the actual solution for the item/problem combination. Note Every time the solution is accepted in the Call (tsclm1100m000) session as a solution for the item/problem combination, ERP LN increments this number by one.
Required Activity | The name or description of the required activity.
Solvable by Customer | If this check box is selected, the support engineer can solve the problem. That is, the call-taker does not have to generate a service order or a work order to solve the call.
Signal | The signal ERP LN displays every time you select this solution to the item's problem.
Signal | The signal's text, which appears when you select the solution for the item and problem.
Checklist | The checklist that must be filled out before the call can be set to Solved. Note Checklists are optional. You can select a checklist in the Checklists (tsmdm0140m000) session.
Checklist | The name or description of the checklist.
Solution Control Text | If this check box is selected, an associated solution control text is available. Related topics Text (additional)