| # Skills Service engineers who carry out service and maintenance tasks, and especially those who repair technical failures, require specific service skills. These skills can be recorded by service engineer. The service order planning system uses this information when assigning service orders to service employees. The conditions of the skills can be defined in the General Service Parameters (tsmdm0100m000) session. The service engineer can be defined in the Employees - Service (tsmdm1140m000) session. The skills can be entered in the Skills (tcppl0110m000) session. The skills by engineer can be entered in the Skills by Employee (tcppl0120m000) session. The service skills by engineer can be entered in the Service Employee - Skills (tsmdm1135m000) session. The experience of an engineer can be expressed by specifying the serialized-item groups he/she is familiar with. The serialized-item groups are maintained in the Serialized Item Groups (tscfg0110m000) session. A preferred service engineer can be recorded by cluster in the Clusters (tsbsc1100m000) session, or by serialized item in the Serialized Items (tscfg2100m000) session. Related topics To use serialized item groups |