| # To use calendars in Service You can use a calendar in Service, to define the availability of: An Serialized Item A Cluster A service engineer A service center A response time Availability type The functionality of the usage of availability type is very useful for calendars that are related to service engineers. The availability type gives the user the possibility to dedicate some engineers for a specific type of work or to define availability schemes for call solution outside normal working hours. In these availability schemes you can define if: During the normal working day an engineer is available for all types of work (availability type = normal service) During the evening from 17.00 to 24.00 hrs the engineer can be called for call solution (availability type = call solution). In the calendars of the serialized item and the cluster, the availability type must be used to define the periods that the objects or the configuration is available for Service. Because the objects or the configuration for call solution is normally always available, the user must define free periods for maintenance with the help of availability types in the objects or the configuration calendar. In the specified modules of Service, the search sequences for calendars are as follows: Service Planning & Concepts module: Serialized item - Cluster - Service Center- Company. Call Management module: Response Time Service Order Control module: Serialized item - Cluster - Service engineer - Service Center - Company. Note If no calendar is defined for the response time, the calls are planned immediately. Related topics Relationships between CCP and other modules Overview of calendar functionality |