| # Problems (tsclm3130m000) Use this session to list and maintain details of problems for use in the Call Management module. You can use the problems to construct a diagnostic tree to diagnose calls. Related topics Call diagnostics Diagnostic tree construction Problem The code that identifies the problem. Three types of problems exist: The reported problem. The expected problem. The actual problem. Description A brief description of the problem. Search Argument An alternative form of a description used for convenience during searching. A search key is usually an abbreviation, an acronym, or a mnemonic alternative to a full description. The default value given is the first 16 characters of the description. Priority The priority value given to the problem selected from a list maintained in the Priorities (tcmcs0170m000) session. Related topics Priorities Priority A brief description of the priority given to the problem. Reported Problem If this check box is selected, problem can be used as the Reported Problem in Call management and Order System. Expected Problem If this check box is selected, Problem can be used as the Expected Problem in Call management and Order System Actual Problem If this check box is selected, Problem can be used as the Actual Problem in Call management and Order System |