| # Service Order Actual Material Costs (tssoc2121m000) Use this session to create, view, and maintain the actual material costs of a service order. You can only add or maintain cost lines in this session if the service order status is Released. Note LN copies cost lines added to the Service Order Estimated Material Costs (tssoc2120m000) session to the Service Order Actual Material Costs session. Related topics Coverage procedure To complete service order activities Service Order The number of the service order, for which the material costs are listed. Description If the service order is created for an external customer, this field displays the name of the sold-to business partner. If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order. Service Order Status The service order's current status. Line Number The number used to distinguish the cost line from the other cost lines listed in this session. Activity Line Number If the cost line is specified for one of the service order's activities, in this field, you can specify the activity's line number. Activity Line Number The name or description of the activity. Item The code of the item required for the service order. Note The Item Type must be Purchased or Manufactured. You cannot maintain this field if the cost line was copied to this session from the Service Order Estimated Material Costs (tssoc2120m000) session. If you change the item code, LN updates the Cost Component field, Delivery Type field, and Sales Quantity Unit field with new defaults. Serial Number The serial number of the item required for the service order. Delivery Type The method by which the required materials are delivered. Allocation and Hard Pegging Type The allocation and hard pegging type. LN allocates the inventory for a specific demand. LN uses the item specifications to match the demand and supply of inventory. Note Allocation and Hard Pegging is applicable only for the following delivery types: From Warehouse From Warehouse in Car From Warehouse by Transport From Service Kit By Purchase Order Select the allocation and hard pegging type for the service order lines. This field can have the following values: Business Partner Based The inventory supply for the Service Order cost line must be allocated and/or hard pegged to the sold-to BP. Order Based The inventory supply for the service order cost line must be allocated and/or hard pegged to the service order. Customer Reference Based The supply for the Service Order cost line must be allocated and/or hard pegged to the customer reference. Internal Reference Based The supply for the Service Order cost line must be allocated and/or hard pegged to the internal reference. Not Applicable The allocation and hard pegging is not applicable. Note The field is available only when you select the Allocation and Hard Pegging check box in the General Service Parameters (tsmdm0100m000) session. Business Partner The name of the business partner. The inventory supply for the service order line must be allocated and/or hard pegged to the sold-to BP. Description The description of the business partner. Business Object Type The type of business object. Example service order. Business Object The identifier of the business object. Example service order number. Business Object Reference The reference to the business object. Example the line number of the service order. Reference A reference code to which the inventory is allocated. LN can use the inventory only for an order with the same reference number. Note The field is enabled only when you set the Allocation and Hard Pegging Type field to one of the following: Internal Reference Based LN uses the field to record an internal reference. Customer Reference Based LN uses the field to record a reference code that is defined by a customer. Use unallocated Inventory If this check box is selected, Enterprise Planning uses unallocated inventory to match and meet the inventory demand and supply. If this check box is cleared, Enterprise Planning does not use unallocated inventory to meet the inventory demand. Note LN matches the inventory demand and supply in the following order of priority: Allocated inventory Unallocated inventory Warehouse The Warehouse from which the items are allocated and delivered. Description The name of the warehouse from which the LN allocates and delivers the items. Allocated to Quantity The inventory that is allocated in the warehouse as specified in the service order. Allocated to Quantity The inventory that is allocated in the warehouse, measured in inventory unit. LN calculates the quantity based on the unit specified in the Item - General (tcibd0101s000) session. Note You can select the item's Inventory Unit in the Item - General (tcibd0101s000) session. Ordered Units The unit in which the inventory specified in the service order is measured. Hard Pegged to Quantity The total quantity of supply orders that is hard pegged and will be received in the Warehouse, expressed in the sales unit. This quantity is hard pegged to the service order cost line. Hard Pegged to Quantity The total quantity of supply orders that is hard pegged and received in the warehouse, measured in the inventory unit. LN calculates the quantity based on the unit specified in the Item - General (tcibd0101s000) session. Note You can select the item's Inventory Unit in the Item - General (tcibd0101s000) session. Inventory Units The inventory unit in which the item is measured. Example piece, kilogram, box of 12, or meter. The inventory unit is used as the base unit in conversion of measure between the order unit and the price unit specified on a purchase order or sales order. An inventory unit applies to all item types including item types that cannot be kept in stock. Note You can select the item's Inventory Unit in the Item - General (tcibd0101s000) session. Unallocated Quantity The inventory of the item available in the warehouse that can be allocated to service order. Unallocated Quantity The inventory of the item available in the warehouse that can be allocated to service order, measured in inventory unit. LN calculates the quantity based on the unit specified in the Item - General (tcibd0101s000) session. Note You can select the item's Inventory Unit in the Item - General (tcibd0101s000) session. Mandatory Return The dealer must return the spare parts to the original equipment manufacturer (OEM). You cannot cost the claim line that is linked to this cost line till the spare parts are not returned by the dealer. Revision If the item required for the service order is being developed, the item's engineering item code is specified in this field. Related topics Engineering Data Management (EDM) Effectivity Unit A reference number on a sales order line or a sales quotation line that is used to model deviations for a unit effective item. Related Line Number If the cost line is for the return of non-consumed items, this field denotes the service order's cost line (in this session) whose excess materials (items) are being returned. Default value In the Service Order Parameters (tssoc0100m000) session, if you select any of the check boxes in the Generate Return Deliveries - Not Consumed Items section, this field is filled with the issued material line during the generation of return deliveries for the non-consumed items. Note You can only maintain this field if: The cost line's delivery type is To Warehouse, or To Warehouse by Transport. The order status or activity status is Released or Completed. In this field, you can only select a cost line whose materials have already been shipped. You cannot maintain this field if the cost line has a value present in the Actual Quantity field. Replacement For If the serialized item is a replacement for another serialized item, in this field enter the line number (in the service order) of the serialized item it replaces. Note You can only replace serialized items that are already listed in this session and whose delivery type is To Warehouse, or To Warehouse by Transport. If the serialized item you replace is part of a physical breakdown, LN updates the physical breakdown with the new item when you click the update physical breakdown button in the details session (only possible if the service order's status is set to Costed). You can only maintain this field if the item's delivery type is From Warehouse, From Warehouse by Transp., From Service Kit, From Warehouse in Car, or By Purchase Order Serial Status When a serialized item is returned To Warehouse using either To Warehouse or To Warehouse By Transport delivery type it can have one of the following status: Defective: Item is not operational. Working Condition: Item is operational but returned, possibly due to replacement by a more advanced component. To be recycled: The item is not operational and must be scrapped. It must undergo recycling procedures (WEEE standards). The item must be stored in the warehouse to be disposed later. Removed: When a serialized item can be scrapped within a Service department, the delivery type is set to To Scrap and the status is set to Removed. Warehouse The warehouse from which the item is delivered. Default value If the cost line's delivery type is: From Warehouse From Service Kit By Purchase Order To Warehouse For internal service, the default value is the warehouse of the service center, if not defined, the warehouse of the item. For external service, the default is the warehouse of the service area, if not defined, the warehouse for the service center. Otherwise, the warehouse of the item. If the cost line's delivery type is: From Warehouse in Car From Warehouse by Transp. To Warehouse by Transport For internal service no warehouse can be specified. For external service the warehouse of the service area, if not present, the warehouse for the service center. Otherwise, the warehouse of the item. If the cost line's delivery type is: From Service Stock By Field Purchase. No warehouse can be specified because warehouse orders have been issued (partially). Note You cannot maintain this field if the Cumulative Quantity field is filled. Warehouse The name or description of the warehouse. Ship-to Address The ship-to business partner's address code. Statistical Info Statistical import/export data that is not available as standard information in LN, but which is required on the sales listing or the Intrastat declaration by some of the EU member states. You can add up to 15 data fields to the Intrastat statistical data by defining them as extra Intrastat information set. You can assign the extra Intrastat information sets to warehouse order lines. Cost Component The cost line's cost component. Default value The material cost component selected for the item in the Items - Costing (ticpr0107m000) session. Related topics Cost components in Manufacturing Cost components in Service Lot Selection If the cost line's item is a lot item, in this field, you can select the item's delivery conditions. Note You can only maintain this field if all the following conditions are met: The Lot Tracking check box in the Items - Warehousing (whwmd4500m000) session is selected for the cost line's item. The delivery type is From Warehouse, From Warehouse in Car, From Warehouse by Transp., or From Service Kit. The actual quantity is 0. Related topics Lot control Lot The lot code that is used for material deliveries of the cost line's item (when subject to lot control). Note You can only maintain this field if the Lot Selection field is set to Specific. Text If this check box is selected, a text is present. Related topics To use texts Handled by The employee defined is for Mobile Service. While the user downloads the cost lines to the client, only the cost lines that belongs to the particular engineer are downloaded. You can also use this field to update the cost lines. No functionality is available for this field in ERP. Instead, the functionality is added exclusively for Infor Mobile Service. To be Delivered The quantity of the item that will be delivered. Note If this field is filled, and the delivery type is From Warehouse, From Warehouse in Car, From Warehouse by Transp., To Warehouse, or To Warehouse by Transport, after you save the cost line, the issue procedure in Warehouse Management is triggered. Subs. Delivery The quantity of the item still to be delivered as backorder. Estimated Quantity If the cost line was first entered in the Service Order Estimated Material Costs (tssoc2120m000) session, and copied to this session, the estimated quantity is the quantity of the item estimated to be required for the service order. Estimated Quantity The actual quantity of the material used to implement the service order. Quantity in Inv. Unit The actual quantity expressed in the item's invoice unit. Note You select the item's invoice unit in the Item - General (tcibd0101s000) session. Planned Delivery The date on which the non-used materials are expected back in the warehouse. Note You can only maintain this field if the cost line's delivery type is To Warehouse or To Warehouse by Transport. Note If the delivery type is Supplier Direct Delivery, the planned delivery time indicates the date on which the goods are planned to be loaded at the supplier. Note If the delivery type is Supplier Direct Return, the planned delivery time indicates the date on which the goods are planned to be loaded at the customer. Return Reason The reason for a material return delivery. Note You can only maintain this field if the following conditions are met: The delivery type is To Warehouse or To Warehouse by Transport. The cost line status is Free. The order status or the activity status is Released. Coverage Time In case of contract, quotation, or warranty coverages, the date and time from which these coverages apply to the service order. Sales Price The sales price for one of the item's sales unit. Default value The sales price is determined by the value you specify in the Sales Price Search Method field in the General Service Parameters (tsmdm0100m000) session. Sales Price The currency used to express sales values. Default value The service order's currency. Purchase Amount The currency used to express the cost values. Default value Your company's home currency. Cost Price The actual cost price of an issued item, specified in the Items - Costing (ticpr0107m000) session. Note LN updates this field after the item is issued from Warehouse Management. Total Cost Amount This field displays the total cost amount for the cost line, determined by the equation:
    actual quantity * cost price
Repair Warranty If this check box is selected, the cost line is covered by a repair warranty. Default value If a repair warranty service type is specified - either automatically or manually - in the service order activity, this check box is selected by default for the cost line. If no active repair warranty coverage is applicable, this check box is cleared and inactive. Repair Warranty If the service order activity is covered by an repair warranty and the Repair Warranty check box is selected, the sales amount covered by the repair warranty appears in this field. Note If you clear the Repair Warranty check box and save the cost line, this field is set to 0, which skips the repair warranty's coverage of the cost line. Note LN provides 100 percent coverage by default. The user has the option to change the coverage amount. Repair Warranty If the service order activity is covered by an repair warranty and the Repair Warranty check box is selected, the cost amount covered by the repair warranty appears in this field. Related topics Repair Warranty Warranty If this check box is selected, the cost line is covered by an active warranty. Default value If an active warranty covers the cost line's item, cluster, or physical breakdown, by default, this check box is selected. If no active warranty covers the cost line's item, cluster, or physical breakdown, this check box is cleared and inactive. Warranty If the service order activity's item is covered by an active warranty and the Warranty check box is selected, the sales amount covered by the warranty appears here. Default value If an active warranty is valid for the item, LN uses the coverage procedure to determine the amount covered. Note If you clear the Warranty check box and save the cost line, this field is set to 0, which skips the warranty's coverage of the cost line. Related topics Coverage procedure Contract If this check box is selected, the cost line is covered by an active contract. Default value If an active contract covers the cost line's item, cluster, or physical breakdown, by default, this check box is selected. If no active contract covers the cost line's item, cluster, or physical breakdown, this check box is cleared and inactive. Contract If the cluster on the service order is covered by a service contract and the Contract check box is selected, this field displays the sales amount that is covered by the service contract. Default value If an active contract is valid for the cluster, LN uses the coverage procedure to determine the amount covered. Note If you clear the Contract check box and save the cost line, this field is set to 0, which skips the service contract's coverage of the cost line. Related topics Coverage procedure Quotation If this check box is selected, the cost line is covered by a quotation. Quotation If the service order is generated from a service-order quotation to which terms are linked, and the Quotation check box is selected, this field displays the sales amount that is covered by the service-order's quotation. Default value For service orders generated form a service order quotation, LN uses the coverage procedure to determine the amount covered. Note If you clear the Quotation check box and you save the cost line, this field is set to 0, which skips the service-order quotation's coverage of the cost line. Related topics Coverage procedure Sales Amount Field Change Orders If the service order is generated from a field change order (FCO), this field displays the sales amount that is covered by the FCO. Note All costs of service orders generated from an FCO are covered (the invoice amount is zero). To invoice the customer for an FCO generated cost line, enter a negative value in the Others field. Related topics Coverage procedure Field change orders (FCO) Others In this field, you can enter an amount that the customer is exempt from paying, such as a discount, but cannot be classified by one of the predefined coverage amounts, such as a warranty, contract, quotation, or FCO. If you enter a negative value in this field, LN adds the value to the cost line's Net Sales Amount. Note This amount is stored and posted as other costs to Financials, and is therefore traceable, as opposed to values entered in the Discount Amount field, which are not posted to Financials, and are therefore untraceable. Invoice Sales Amount The cost line's invoicable sales amount, as determined by the following equation: Total Sales Amount- Warranty - Contract - Quotation - FCO - Other Costs Note If you carry out the coverage procedure, this field is filled automatically. If you change the value in this field, LN changes the value in the Others field to satisfy the above equation. Tax Classification An attribute of order header and order lines that you can use to define tax exceptions for the transactions. LN retrieves the default tax classification from the invoice-from and invoice-to business partners. Important! You can, for example, use the tax classification to indicate the following: Payment to an invoice-to business partner is subject to withholding tax and social contributions. Business partners that have the same tax aspects for your company, for example, subcontractors or agents, must be grouped. Tax must be paid in the country other than the sales office or service office’s home country. Tax Classification The description or name of the code. Exempt Certificate The tax exemption certificate number. Exempt Reason The reason why the sold-to business partner or your company is exempt from sales tax. You can link a text to the reason code for a purchase tax exemption for a tax code and country combination in the Tax Exemptions for Purchasing (tsmcs1560m000) session. ERP LN prints the text on orders and invoices. You can link several tax exempt reasons, each with a unique text, to a single tax code by country combination. If you use a tax provider, you must define tax exemption reasons. ERP LN prints the exempt reasons on the sales invoices. Warranty If the activity's item on the service order is covered by an active warranty and the Warranty check box is selected, this field displays the cost amount that is covered by the warranty. Note If the coverage procedure is carried out, this field is automatically filled. If you clear the Warranty check box and save the cost line, this field is set to 0, which skips the warranty coverage. Related topics Coverage procedure Contract If the cluster on the service order is covered by a service contract and the Contract check box is selected, this field displays the cost amount that is covered by the service contract. Note If you clear the Contract check box and save the cost line, this field is set to 0, which skips the service contract's coverage of the cost line. Related topics Coverage procedure Quotation If the service order is generated from a service-order quotation to which terms are linked, and the Quotation check box is selected, this field displays the cost amount that is covered by the service-order quotation. Note If you clear the Quotation check box and save the cost line, this field is set to 0 which skips the service order quotation coverage for the cost line. Related topics Coverage procedure Cost Amount Field Change Orders If the service order is generated from a field change order (FCO), this field displays the cost amount that is covered by the FCO. Related topics Coverage procedure Field change orders (FCO) Cost Amount Other Costs The cost amount that is exempt from being invoiced, but that cannot be covered by one of the coverage amounts described previously: warranty, contract, quotation, or FCO. LN determines this amount by means of the following equation:
    other sales amount / total sales amount = other costs amount / total cost amount
Note This amount is stored and posted as other costs to Financials. If the coverage procedure is carried out, this field is filled automatically. Invoice Cost Amount The cost amount of the cost line's invoice, as determined by the following equation: Total Sales Amount- Warranty - Contract - Quotation - FCO - Other Costs Discount Percentage The percentage discounted from the value in the cost line's Net Sales Amount. If you enter a value in this field, LN calculates the discount in the sales currency and displays the amount in the Discount Amount field. Note You can only maintain this field if the order status or activity status is Released or Completed, and the cost line status is Free. The value in this field is not included when you post the cost line to Financials, therefore, the discount becomes untraceable. If you want your discount to be traceable in Financials, use the Others field rather than this field. Discount Amount You can use this field in the following ways: If you enter a value in the Discount Percentage field, this field displays the discount amount in the sales currency, which is discounted from the invoice. If you leave the Discount Percentage field empty, in this field you can enter the amount (in the sales currency) to be discounted from the invoice. The Discount Percentage field will display 0. Note The value in this field is not included in the details when you post the cost line to Financials, therefore, the discount becomes untraceable. If you want your discount traceable in Financials, use the Others field instead of this field. Invoice Amount The amount that the customer will be invoiced for the cost line. Print On Invoice If the cost line's invoice amount is zero, select one of the following options: Yes The zero amount line will be printed on the invoice. No The zero amount line will not be printed on the invoice. Not Applicable LN gives precedence to the option set in the Suppress Zero Amounts field on the Print Options tab of the Billing Request Addition (cisli1120s000) session in Central Invoicing module. Note For any non-zero invoice amount, this field will be unavailable and displays the value Not Applicable. Time The time at which the cost line's data was last changed. Invoice The sales invoice. Transaction Type Type of invoice sent to customer related to field purchase. Date The date and time of the sales invoice. Financial Company Financial company of invoice sent to customer related to field purchase. Posting Date The date on which the cost line’s invoice is posted from the Sales Invoicing module in Central Invoicing to the General Ledger module in Financials. VAT Based On Select the appropriate option: VAT Based on Services VAT Based on Goods Note Depending on the option chosen, LN determines the defaults for the tax country and the tax code. Tax Country The tax country that applies to the cost line. Tax Code The tax code that applies to the cost line. Document Document related to field purchase. Transaction Type Type of invoice sent to customer related to field purchase. Line Line related to field purchase. Sequence Number This field is filled when the cost line is booked from Finance from the Transactions (tfgld1101m000) session. Note This field is the corresponding field present in the Purchase Invoice Transactions (tfacp1120s000) session. Generate Freight Order If this check box is selected, LN sends information to Purchase so that Purchase generates a freight order. This option is available only for delivery types Supplier Direct Delivery and Supplier Direct Return. Note If this check box is cleared, direct delivery of goods occurs without a freight order being generated. Freight Order Present The checkbox is selected when the freight order has been generated for the service order material line. This field is a display field. Route Route defined for the ship-to business partner. Route The description or name of the code. route. Carrier The carrier defined for the ship-to business partner that is the organization that provides transport service. Carrier The description or name of the code. carrier. Carrier Binding If this check box is selected, LN prevents the load building engine from overwriting the carrier you selected for a given freight order line. Freight Service Level The freight service level enables you to indicate the preferred transportation time for the item listed on the order line. The value is defaulted from the originating order, if defined there. For direct deliveries, the value is taken from the sales order. Freight Service Level The description or name of the code. freight service level. Planned Transaction Date Based on the delivery type indicates the planned issue, receipt or the load date. Note If the delivery type is Supplier Direct Delivery, the planned transaction time indicates the date on which the goods are planned to be loaded at the supplier site. If the delivery type is Supplier Direct Return, the planned transaction time indicates the date on which the goods are planned to be loaded at the customer site. The field is transferred to Purchase and Freight as the Planned Load Date in case of direct delivery. In case of delivery types To Warehouse and To Warehouse by transport, this date indicates the date on which the items not used or returned materials are expected back in the warehouse. In case of delivery types where materials are issued towards repair, this date indicates the date on which the goods are planned to be issued from the warehouse. Actual Transaction Date The actual issue, receipt or load date. Planned Receipt Time Indicates the planned receipt date and time of the goods at the destination. Note If the delivery type is Supplier Direct Delivery, the planned receipt time indicates the date on which the goods are planned to be unloaded at the customer. Note If the delivery type is Supplier Direct Return, the planned receipt time indicates the date on which the goods are planned to be unloaded at the supplier. Note LN sends this date and time to the Purchase module, which in turn sends this information as the Planned Unload Time to Freight Management. This field is currently available for Supplier Direct Delivery and Supplier Direct Return delivery types only. Actual Receipt Time Indicates the actual receipt date and time of the goods at the destination. Note This time is updated by Freight Management and can be used to measure performance by comparing with the Planned Receipt Time. Invoice for Freight Select one of the options to invoice freight cost to the customer. The following options are available: By Service: Service invoices freight costs to the customer. By Freight Management: Freight Management invoices freight costs to the customer. Not Applicable: Service ignores the actual freight costs. Freight Amount The calculated freight amount retrieved from a carrier rate book or client rate book in Pricing Control module. Freight Amount Binding If this check box is selected, LN Freight Management cannot modify the freight amount. Generate Freight Order for Returns You can generate a supplier direct return line automatically for a supplier direct delivery, when you complete the order or activity. If this check box is selected, the Generate Freight Order checkbox on the automatically generated Supplier Direct Return line is also selected. Copy Freight Invoicing Information to Direct Return Line If this check box is selected, LN copies the freight invoicing details from the Supplier Direct Delivery line to supplier direct return line. Financial Company Financial company of invoice sent to customer related to field purchase. Service Kit The service kit from which the materials are delivered. This field is enabled if the status of the order or activity is Released or Completed. Note This field can only be filled if the delivery type is From Service Kit. Return Not Consumed Items Direct to Supplier You must select the checkbox to indicate if the quantity returned on the Supplier Direct Delivery material line must reach the supplier or reach the service company warehouse. If this check box is selected, a Supplier Direct Return line is created. If the checkbox is deselected, a To Warehouse line is created. The actual warehouse field is enabled to create the To Warehouse line. Note The checkbox is enabled when the actual quantity is less than the issued quantity. ATP Date The ATP date when the specific spare part is available in the warehouse. Note When the ATP date is greater than the earliest start time then the earliest start time is set equivalent to the ATP date. The Planned Delivery Date is also changed to match the ATP date. The ATP date is not generated when: The ATP check does not generate any date. The Item is not present in the warehouse The master plan is not present When the item falls outside the range of the master plan horizon range. Parent Item The item code of the parent service item required for the service order. Serial Number The serial number of the parent serialized item. Position The position number of the child item in the service order. Perform ATP check Performs the ATP check for the selected service order estimated material cost and updates the ATP date. In case the item, quantity, warehouse or delivery date are changed then the ATP check is performed again and the ATP date is updated. Related topics ATP Impact of ATP Date Lot And Serial Set Starts the Lot and Serial Set (tcibd41110m000) session wherein you can enter lot details when the Lot in Inventory checkbox is cleared, and the Register Lot Issue in Service and Maintenance field is set to Yes, in the Item Warehousing (Whwmd4100s000) session. You can only view the lot details when the Register Lot Issue in Service and Maintenance field is set to No. The button is enabled only when the item is lot controlled. Note You can enter the lot details till the status of the order is less than Costed. Enter Price in Warehousing Use this option to enter the price of the item that must be returned to the warehouse. Create Physical Breakdown Starts the Create Physical Breakdown Structure (tscfg2210m000) session. Update Physical Breakdown Starts the Change Physical Breakdown (tscfg2220m000) session. Set Line to Costed Use this option to change the status of the service order cost line to costed. Print Service Orders Prints the service orders. Issue / Receive Issues or receives stock to / from warehouse. Generate Click to generate a serial number. Configuration Tree Use this option to view the list of clusters for a particular Sold-to-BP represented in the graphical form. Calculate Calculates the planned delivery time. Calculate Calculates the planned receipt time. |