| # Calls to be Invoiced (tsclm1519m000) Use this session to display calls that can be invoiced, which are the calls that have the status Solved or Accepted. Use the commands on the appropriate menu, or the buttons on the toolbar, to: Create an invoice or view an existing invoice in the Call Invoicing (tsclm1105s000) session. View all changes in a call's fields in the Call Transaction Log (tsclm8580m000) session. Call Number The code that identifies the call. Solution Time The time when the call status was changed to Solved. Spent Time [HHHH:MM] The total amount of time the support engineer spent solving the call. This value, subject to constraints of the invoice interval, is used to invoice the business partner. Reported Time The time when the call was reported. Invoice-to BP The business partner to which you send invoices. This usually represents a customer's accounts payable department. The definition includes the default currency and exchange rate, invoicing method and frequency, information about the customer's credit limit, the terms and method of payment, and the related pay-by business partner. Invoice-to BP The name of the business partner who will be invoiced for the call. Service Contract The service contract covering the call. Contract Type A way of categorizing contracts based on similarities and shared characteristics. Each contract type is identified by an alphanumeric code of up to three characters. Warranty The warranty agreement covering the call costs. Warr Exp The date that the warranty agreement expires. |