| # Selection Criteria (tsclm1199m000) Use this session to specify selection criteria to be used when searching one or more calls. On both tabs, in the Selection Range areas, select the appropriate check boxes to enable the related From and To fields. On the second tab, in the Status and Miscellaneous areas, select check boxes as required. Item If this check box is selected,, you can select the range of the item, the serial number, and the serialized item. Registered If this check box is selected, calls with status Registered are searched. Assigned If this check box is selected, calls with status Assigned are searched. In Process If this check box is selected, calls with status In Process are searched. Transferred If this check box is selected, calls with status Transferred are searched. Solved If this check box is selected, calls with status Solved are searched. Accepted If this check box is selected, calls with status Accepted are searched. Emergency If this check box is selected, calls that are considered emergencies are searched. Waiting If this check box is selected, calls that are temporarily blocked by the user are searched. Bad Fix If this check box is selected, bad fixes are searched. |