| Problem/Reason (tfacr0120m000) |  |
| Use this session to maintain problem codes. For each problem code, you must indicate if: Reminders must be sent and interest must be calculated. The invoices linked to the problem code can be selected for direct debit. You must classify the problems concerning sales invoices. Some examples of problems are: The business partner does not receive all goods. The business partner rejects the goods or some of the goods. The invoice amount is different from the business partner's order amount. Related topics Problem invoices
Fields | Description
Problem/Reason | You can assign a problem code to the invoice a customer complains about. Probable examples are: You have calculated a different price. The business partner receives other goods than those that were invoiced. After the business partner makes the complaint, you can assign a certain problem code to the invoice concerned. The problem code helps indicate whether reminders must be sent and/or whether the invoice can be selected for direct debit. Related topics Problem invoices
Description | The description or name of the code.
Default Problem Reference | The reference that provides information about the type of problem. If you link a problem code to an invoice, by default the problem reference of the problem code is attached to the invoice. If you wish, you can attach another problem reference to the invoice.
Description | The description or name of the code.
Reminder / Interest | If this check box is selected, reminders can be sent and interest can be calculated for invoices to which the problem code is linked. The frequency of the reminders and whether or not interest is charged depends on the reminder method linked to the pay-by business partner in the Pay-by Business Partners (tccom4114s000) session.
Direct Debits | If this check box is selected, the invoice amount to which the problem code is linked, is collected through direct debit.