| To define coverage terms at configuration level |  |
| Service enables you to define coverage terms at configuration level. This means that a service contract can cover specific items, serialized items or clusters. If required, general coverage is also possible for remaining items of the installed base for which no specific information is provided in the service contract. The cluster or serialized item that must be covered under a service contract, is listed in the Contract Configuration Lines (tsctm1110m300) session. An anonymous item with no cluster information can also be covered under a service contract. Note If you read service contracts hereafter, you can also read service-contract quotations. Note that the sessions related to service contracts differ from the sessions related to service-contract quotations. To define terms at configuration level In the Service Contracts (tsctm3100m000) session, select the appropriate contract, and on the Specific menu, choose Configuration Lines. In the Contract Configuration Lines (tsctm1110m300) session, link the items or clusters to the service contract. In the same session, perform one of the following steps: Retrieve the coverage terms by specifying a contract template or reference activity. Choose Coverage Terms on the Specific menu, to add the terms manually in the Contract Coverage Terms (tsctm1120m300) session. In the Contract Coverage Terms (tsctm1120m300) session, click Cost Terms... to specify the cost terms in the cost term sessions, for example the Contract Traveling Terms (tsctm1130m300) session, for the combination of coverage and configuration line. Repeat this process until all required coverage terms are entered. Note Service contract installments are generated for each configuration. To add terms to a service contract that are valid for all clusters, create a blank configuration line in the Contract Configuration Lines (tsctm1110m300) session, then define the terms in the Contract Coverage Terms (tsctm1120m300) session. Related topics Cluster layout example |