| Call Transaction Log (tsclm8580m000) |  |
| Use this session to display the call transactions that are logged. Transactions are logged for a call whenever there a change is made to any of the following fields: Status Emergency Sold-to BP Cluster Item Serial Number Reported Problem Problem Priority Appointment Support Department Support Engineer Waiting Expected Problem Expected Solution Required Activity Established Problem Established Solution Activity Taken Spent Time [HHHH.MM] Blocking Comment Duration Description Bad Fix Reaction Time Latest Solution Start Time Latest Solution Finish Time You can view details of: All transactions Transactions due only to status Transactions due only to waiting Transfer-related transactions
Fields | Description
Call | The code that identifies the call.
Transaction Time | The date and time that the transaction was logged.
Action Done By | The user, who can be the call-taker, support engineer, or service ngineer, who performed the change.
Status | The current status of the call.
Modified Field | The field modified in the transaction. Selected from:
Waiting | If this check box is selected, the call has been put on hold by the user, who can be the call-taker, support engineer, or service engineer, to allow more time to solve the call.
Comment | Indicates if transaction text exists for the call.
Old Value | The value of the field before the field was modified.
New Value | The current value of the modified field.
Commands | Description
Waiting | Use this command to view the transactions in the log whose status is waiting.
Transferred | Use this command to view the log with status Transferred
Status Changes | Use this command to view the log with status changes.
All Logs | Use this command to view all the logs.