| Service Resolution - Failure Analysis (tsclm3170m000) |  |
| Use this session to maintain and register Service Resolution – Failure Analysis of service order, maintenance sales order or work order. The session is used to maintain the data related to confirmed failures. The data is used to understand the previous occurrence of failures, provide trace-ability and identification.
Fields | Description
Order Number | Refers to Service Order number or Maintenance Sales Order Number or Work Order Number.
Activity Line | The smallest unit of activity that can be carried out for a, Service Order, Maintenance Sales Order, or Work Order. The activity-line number enables you to define more than one activity for a order.
Line Number | Line number of an item.
Line Number | The description or name of the code.
Sequence Number | The number that identifies a data record or a step in a sequence of activities. Sequence numbers are used in a large variety of contexts. Usually ERP LN generates the sequence number for the next item or step. Depending on the context, you can overwrite this number. You can sometimes influence the numbering by setting the corresponding parameters.
Item | The item or serialized item on which failure has been reported.
Serial Number | The serial number of the serialized item.
Serial Number | The description or name of the code.
Problem | The real problem determined by the service or support engineer.
Problem | The description or name of the code.
Solution | The definitive solution as determined by service or support engineer, which solved the actual problem.
Solution |
Reference Activity | The reference activity that must be carried out.
Reference Activity | The description or name of the code.
Failure Reason | Failure Reasons of an Item.
Failure Date | Failure Date of an Item.