| Service-order activity status |  |
| Free When you first create a service order activity, its status is Free. Note You can create service order activities for service orders whose status is Free, Planned, or Free. Planned If you plan a service order by means of the Run Global Service Resource Planning (tssoc2260m000) session, the related service-order activities receive this status. If you add a new activity line to a Planned service order, you must restart the Run Global Service Resource Planning (tssoc2260m000) session for the service order to plan its new service-order activity. Released Under this status the service engineer carries out the service order activity. When you release a service order, its activities receive this status. To release a service order activity (of status Planned ), choose Release... on the Specific menu in the Service Order Activities (tssoc2110m000) session. Note If you add an activity line to a Released service order, the new activity's status is Free. To get the new activity line to Released status, you must replan the service order (with global SRP), then choose Release... on the Specific menu in the Service Order Activities (tssoc2110m000) session for the new activity. Completed The status of activities that have been carried out successfully. To change to this status for each individual activity line, choose Complete... on the Specific menu in the Service Order Activities (tssoc2110m000) session, or collectively for the entire service order, by choosing Complete... on the Specific menu in the Service Orders (tssoc2100m000) session. Activity lines of Completed status are removed from the planning system. Costed The status of financially approved service order activities. You can change to this status for an individual service order activity by choosing Cost... on the Specific menu in the Service Order Activities (tssoc2110m000) session, or collectively for all the service order's activities, by choosing Cost... on the Specific menu in the Service Orders (tssoc2100m000) session. Note Before you change the status to Costed, make sure that all the service order's actual cost lines are entered, and financially approved. Closed You can close the service order and its related activity lines by means of the Close Service Orders and Copy to History (tssoc2201m000) session. The activity line status and the service-order status must both be Closed. Canceled The service order and its related acitvities have been canceled. You can only cancel a service order activity line by canceling its related service order by means of the Cancel Service Order (tssoc2204m000) session. Note You can only cancel service orders that have the status Planned or Released. If costs are already invoiced (cost line status is Costed or Posted to Finance ), you cannot change the status of the service order and its related activities to Canceled. Related topics Service-order activity status Order status and cost lines |