| History Service Orders (tssoc8551m000) |  |
| Use this session to view the history data of the service-order header. Note You can only delete the history data by using the Delete Service Order History (tssoc8250m000) session. Related topics To use an overview session To close service orders
Fields | Description
Discount Policy | The Discount Policy determines the procedure used to apply the discount percentage or amount on the Service Order Actual Cost lines. Following are the two methods to apply the discounts: Apply Discounts Before Coverage: Discounts are applied to sales amount and cost amount before the agreement coverage is applied. Apply Discounts After Coverage: Discounts are applied to sales amount and cost amount after the agreement coverage is applied.
                                        Apply Discount Before coverage

    Discount is applied on the Total sales amount before coverage.

    Invoice Amount = Total Sales – Discount amount or percentage -
    (Contract Coverage – Warranty – Order Quotation - FCO – Other)

    Apply Discounts After Coverage

    Invoicing Amount = Total Sales – (Contract Coverage – Warranty – Order Quotation - FCO – Other)

    Discount is applied on the Invoice amount.

    Invoice Amount = Invoicing amount  – Discount amount or percentage
Note This is a display field. Note If the Discounts from Price Books checkbox are selected in the General Service Parameters (tsmdm0100m000) session, the field is set to Apply Discounts Before Coverage. Note This field is enabled only when the Discounts from Price Books checkbox is not selected in the General Service Parameters (tsmdm0100m000) session.
Discounts from Price Books | If this check box is selected, discounts are fetched from the price book defined in the Price Books (tdpcg0131m000) session in the Pricing module of the Order Management. Note This is a display field. Note The check box is selected by default, when the Discounts from Price Books checkbox are selected in the General Service Parameters (tsmdm0100m000) session. Note The check box is unchecked, when the Discounts from Price Books checkbox is not selected in the General Service Parameters (tsmdm0100m000) session. Related topics To set up a price book