| To block service orders |  |
| In the Service Order Parameters (tssoc0100m000) session, you can set the parameters for service-order blocking. The checks for blocking can be performed at each step in the service order procedure. Select the First Order Procedure Step for Blocking check box to indicate at how many stages a service order must be checked to see if the service order meets any of the selected signaling and blocking parameters and, if so, ERP LN blocks the service order. If a service order blocking parameters is selected, ERP LN carries out the blocking functionality when the order status changes to Free, Planned, or Released. The blocking functionality is also carried out each time a new service order is created. The blocking reasons appear in the Blocking Reasons (tsmdm1101m000) session. A service order can be blocked for one or more of the following reasons: The credit limit of the invoice-to business partner is exceeded. The invoice-to business partner has overdue invoices. The credit review period has been exceeded, and the invoice-to business partner still has overdue invoices. The status of the invoice-to business partner is Doubtful. Note The activities and the cost lines of the service order cannot be blocked. You cannot exclude specific service orders from blocking, if service-order blocking is used. If no blocking parameters are set, service order blocking is disabled. Related topics To unblock calls, service orders, and sales orders |