| Service Departments (tsmdm1100m000) |  |
| Use this session to maintain the details of service department. The availability of the fields Location Incoming/Outgoing Parts, Warehouse Incoming/Outgoing Parts, and Queue Time depend on the parameter for Depot Repair implemented y/n in the General Parameters. Ease of Use The session supports the multitable functionality that facilitates the entry of data to different packages from a session. Earlier, the data that pertained to different packages was entered in different sessions. Currently, the data of different packages can be entered from a single session that belongs to one of the packages. For Example, the data that pertains to Service Departments must be entered first in Departments (tcmcs0565m000) session in Common, and later in Service Departments (tsmdm1100m000) session in Service. From Infor ERP LN 6.1 FP4 and onwards, you can enter the Common-related data and the Service-related data in the Service Departments (tsmdm1100m000) session. Note You cannot enter only the Service-related data in the Service Departments (tsmdm1100m000) session. The service data must also be accompanied by Common data. However, you enter only Common data in the Service Departments (tsmdm1100m000) session and access the same data in the Departments (tcmcs0565m000) session.
Fields | Description
General
Service Department | The service department. Note The department that is created in this session is displayed in the Departments (tcmcs0565m000) session. Related topics To define departments
Description | The name or description of the service department.
Department Type | The type of the department. The available options are as follows: Sales Office Purchase Office Service Department Work Center Accounting Office Shipping Office Select service department in case of a service order. Note After you save the department information, you cannot edit the field.
Address | The department address.
Address Description | The description of the department address.
City(Letterhead) | The name of the city that must be printed before the date in the department's letter headings.
Enterprise Unit | The enterprise unit to which the department belongs. You must enter an enterprise unit. Financial data corresponding to the department is stored in the financial company to which the enterprise unit is linked. To change the department's enterprise unit later, you must change it in the Departments (tcemm1124m000) session of the Enterprise Modeling Management module. However, when you have set up the multisite structure, you can no longer change the enterprise unit.
Enterprise Unit Description | The description of the enterprise unit.
Operational Company | The operational company to which the department belongs.
Operational Company Description | The description of the operational company.
Financial Company | The financial company to which the department belongs. This is the financial company to which the department's enterprise unit is linked. Integration transactions that are created by the department are posted to the financial company.
Financial Company Description | The description of the financial company.
Calendar | You can select a calendar that can be used by the department.
Calendar Description | The description of the calendar.
Extra Intrastat Info | For sales offices and purchase offices, this is the default Extra Intrastat Info set for warehouse orders that are created by the office. If you link a warehouse to the sales office or purchase office, the extra Intrastat information set is the default extra Intrastat information set for orders that are created by the office. You can change the extra Intrastat information set on the warehouse order lines.
Extra Intrastat Info Description | The description of the Extra Intrastat Information.
Details
Service Department | A department that consists of one or more persons and/or machines with identical capabilities, that can be considered as one unit for the purposes of service and maintenance planning. Allowed values Departments of any type.
Service Department Type | This field allows you to create a two-level (hierarchical) structure for your company's service departments. The Service Department can either be a Main Service Department or a Sub Service Department.
Main Department | If in the Service Department Type field you select Subservice Department, in this field you must give the code of the Main Service Department to which it belongs. If you select the Main Service Department in the Department type field, this field is disabled.
Main Department | The description or name of the department.
Warehouse | The code of the warehouse that is used to supply material deliveries for the service department. This acts as the default warehouse to provide the required inventories when the service department executes a service order. Note The warehouse that you select from the Warehouses (tcmcs0503m000) session must be of type Service or Normal.
Warehouse | The name or description of the warehouse.
Labor Rate | The default labor rate of the service department's employees. Related topics Labor rate procedure
Labor Rate | The name or description of the labor rate.
Field of Support | Indicates the type of service that is provided by the service department. Field of Support can be classified into the following: Internal External
Sales Rep. | The code of the default sales representative, for the service department, which is selected from the Employees - General (tccom0101m000) session. Note If the Service Type is Internal, this field is not applicable. The sales representative's Department type must be Sales Office or Service Department.
Sales Rep. | The name or description of the sales representative.
Tax Code | The default tax code that is used by the service department to create service orders, service order quotations, contracts, and contract quotations. Selected from the Tax Codes (tcmcs0137m000) session.
Tax Code | The name or description of the tax code.
Location Incoming Parts | The service department's location for incoming parts. Note The location should be that of a service department, and should not be associated to a work order. When you zoom to the Locations (tswcs0125m000) session, only locations that belong to a service department and that are not dedicated to a work order are displayed.
Location Incoming Parts | The name or description of the location.
Warehouse Incoming Parts | The code of the warehouse for incoming parts.
Location Outgoing Parts | The service department's location for outgoing parts. Note The location should be that of a service department, and should not be associated to a work order. When you zoom to the Locations (tswcs0125m000) session, only locations that belong to a service department and that are not dedicated to a work order are displayed.
Warehouse Outgoing Parts | The code of the warehouse for outgoing parts.
Queue Time Work Center | The amount of time that an order remains at a work center before setup or work is performed on it.
Queue Time Work Center | The unit in which the queue time is expressed.
Costing by Service Department | If this check box is selected, corresponding costs and sales rates of the department are retrieved when orders are processed.
Series
Contract Quotations | The number group for contract quotations. This number group is defined in the Contract Management Parameters (tsctm0100m000) session. Related topics Number groups in Service To use number groups and series
Contract Quotations | The series of the number group that is specified for the contract quotations. Selected from the First Free Numbers (tcmcs0150m000) session, which will only display the unblocked series of the number group for contract quotations.
Contract Quotations | The description or name of the series.
Contracts | The number group for contracts. This number group is defined in the Contract Management Parameters (tsctm0100m000) session. Related topics Number groups in Service To use number groups and series
Contracts | The series of the number group that is specified for the contracts. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for contracts.
Subcontract Agreement | The number group for Subcontract Agreements. This number group is defined in the Subcontract Management Parameters (tssbm0100m000) session. Related topics To use number groups and series Number groups in Service
Subcontract Agreement Series Number | The series for subcontract agreements. Selected from the First Free Numbers (tcmcs0150m000) session, where only the unblocked series of the number group for subcontract agreement is displayed.
Order Quotations | The number group for service-order quotations. This number group is defined in the Service Order Parameters (tssoc0100m000) session. Related topics Number groups in Service To use number groups and series
Order Quotations | The series of the number group that is specified for the service order quotations. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for service order quotations.
Service Order | The number group for service orders. This number group is defined in the Service Order Parameters (tssoc0100m000) session. Related topics Number groups in Service To use number groups and series
Service Order | The series of the number group that is specified for the Service Orders. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for service orders.
Call | The number group of the calls. This number group is defined in the Call Parameters (tsclm0100m000) session. Related topics To use number groups and series Number groups in Service
Call | The series of the number group that is specified for the calls. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for calls.
Field Change Order | The number group for Field Change Orders (FCO). This number group is defined in the Service Order Parameters (tssoc0100m000) session. Related topics To use number groups and series Number groups in Service
Field Change Order | The series number for Field Change Orders (FCO). Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked Series of the Number Group for Field Change Orders.
Number Group Claim Headers | The number group of the claim header.
Number Group Claim Headers | The series of the number group that is specified for the claim headers.
Work Order | The number group for work orders. This number group is defined in the Work Order Parameters (tswcs0100m000) session. Related topics To use number groups and series Number groups in Service
Work Order | The series number for Work Orders. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked Series of the Number Group for Work Orders.
Maintenance Sales Order | The number group for Maintenance Sales Orders. This number group is defined in the Maintenance Sales Control Parameters (tsmsc0100m000) session. Related topics To use number groups and series Number groups in Service
Maintenance Sales Order | The series number for maintenance sales orders. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked Series of the number group for maintenance sales orders.
Maintenance Sales Quotation (Number Group) | The number group for maintenance sales quotations. This is a display field. Important! The number group is defined in the Service Quotation Parameters (tsepp0100m000) session.
Maintenance Sales Quotation (Series Number) | The series number for maintenance sales quotations.
Description | The description of the series number.
Commands | Description
Open Service Areas | Starts the Service Department – Service Area (tsmdm1506m000) session. The service areas that fall within the service departments are displayed.
Service Employees | Starts the Service Department – Employees (tsmdm1541m000) session. The list service employees that fall within the service department are displayed.
View Tree | Displays the structure of the selected physical breakdown in a graphical way.