<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/tt/sit/ttsit0100m000" xml:lang="en">
	<Header>
		<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Support Information Tool (ttsit0100m000)</Title>
	</Header>
	<HelpTopic xml:lang="en"><AimSection><Paragraph class="Default">
                                 Use this session to to gather data about your ERP LN environment.</Paragraph>
		</AimSection>
		<GeneralSection><Paragraph class="Default">This session collects information about the ERP LN application, the operating system information for the application server and database server, the porting set version and database version. This information is used by Infor Support to provide customers with timely and accurate support. Infor Support can use this information to provide pre-emptive support, in order to head off potential problems with your systems, as well as reduce your case resolution time by making your system information available to support analysts. By running the Support Information Tool on a regular basis and providing the output to Infor Support, you reduce the time required by the support analyst to gather information about your ERP LN environment, allowing them to start working on your case.</Paragraph>
			<Paragraph class="Default">The <GUIRef href="/baanerp/tt/sit/ttsit0100m000" role="session">Support Information Tool (ttsit0100m000)</GUIRef> session collects information through the bshell and runs on the ERP LN application server. You can store the results in a data file on your PC. You can then transfer the file to the Infor Support System through any computer that has access to the Internet.</Paragraph>
		</GeneralSection>
		<ProcedureSection><SectionTitle>Procedure</SectionTitle>
			<ProcIntro><Paragraph class="Default">The Support Information Tool procedure consists of the following steps:</Paragraph>
			</ProcIntro>
			<Steps><Step><StepTitle>Start the Support Information Tool</StepTitle>
					<List><ListIntro>You can start the Support Information Tool in the following ways:</ListIntro>
						<ListItem>Login via the WorkTop; an Infor BW (.bwc) icon is displayed in the system tray. Right-click this icon that and click <GUIRef href="" role="manual">Help About</GUIRef> on the shortcut menu. Subsequently click <GUIRef href="" role="manual">System Info</GUIRef> to start the Support Information Tool.</ListItem>
						<ListItem>Login via the WorkTop and start the <GUIRef href="/baanerp/tt/sit/ttsit0100m000" role="session">Support Information Tool (ttsit0100m000)</GUIRef> session.</ListItem>
					</List>
				</Step>
				<Step><StepTitle>Enter the required information</StepTitle>
					<Paragraph class="Default">Enter the following information:</Paragraph>
					<TABLE border="1" borderstyle="default" space-and-orientation="indented-estimated"><TBODY><TR><TD rowspan="1" colspan="1">
									<GUIRef href="" role="manual">General</GUIRef> tab</TD>
								<TD rowspan="1" colspan="1">
									<List><ListIntro>Enter the <GUIRef href="/baanerp/tt/sit/ttsit0100m000#system.status" role="manual">System Status</GUIRef>:</ListIntro>
										<ListItem>Select DEMO if your system runs on a demo license.</ListItem>
										<ListItem>Select TEST if your system is a test system.</ListItem>
										<ListItem>Select OPERATIONAL if your system is a production system.</ListItem>
										<ListItem>Select IMPLEMENTING if you are currently implementing ERP LN and have not yet completely configured the application.</ListItem>
									</List>
								</TD>
							</TR>
							<TR><TD rowspan="1" colspan="1">
									<GUIRef href="" role="manual">Application Server</GUIRef> tab (only if the Support Information Tool cannot retrieve this information)</TD>
								<TD rowspan="1" colspan="1">Enter the <GUIRef href="/baanerp/tt/sit/ttsit0100m000#hw.name" role="manual">Hardware Name</GUIRef> and <GUIRef href="/baanerp/tt/sit/ttsit0100m000#hw.type" role="manual">Hardware Type</GUIRef>. This information is usually displayed automatically.</TD>
							</TR>
							<TR><TD rowspan="1" colspan="1">
									<GUIRef href="" role="manual">Database</GUIRef> tab (only if the Support Information Tool cannot retrieve this information)</TD>
								<TD rowspan="1" colspan="1">The database information is displayed automatically if the database runs local (on the application server). However, if the database runs remote (on another system) the Support Information Tool cannot detect this information. In that case you are prompted for a login and password for the remote database server, and you must enter the database server information and/or the database version in this tab.</TD>
							</TR>
						</TBODY>
					</TABLE>
				</Step>
				<Step><StepTitle>Generate an output file</StepTitle>
					<Paragraph class="Default">Click <GUIRef href="/baanerp/tt/sit/ttsit0100m000#save.support.info" role="command">Save As</GUIRef> and store the information in an XML data file on your PC.</Paragraph>
				</Step>
				<Step><StepTitle>Transfer the XML data file to Infor Support</StepTitle>
					<Paragraph class="Default">If your PC has no Internet access: copy the XML data file to a system with Internet access.</Paragraph>
					<ProcedureList><ListIntro>Subsequently connect to the Infor Support Web site <Link href="http://www.infor365.com" role="wwwlink">http://www.infor365.com</Link>. To transfer the XML data file:</ListIntro>
						<ListItem>Go to the Version Scan Tool upload section on the Web site.</ListItem>
						<ListItem>Enter your email address.</ListItem>
						<ListItem>Click <GUIRef href="" role="manual">Browse</GUIRef> to open the browse dialog box.</ListItem>
						<ListItem>Find/select the XML data file and click <GUIRef href="" role="manual">Open</GUIRef>.</ListItem>
						<ListItem>Click <GUIRef href="" role="manual">Upload Version Scan Information</GUIRef>.</ListItem>
					</ProcedureList>
					<Paragraph class="Default">Once the transfer is made, your data is stored in the Infor Support system; available to any support analyst you speak with.</Paragraph>
				</Step>
			</Steps>
		</ProcedureSection>
		<Note><SectionTitle>
                                 Note
                              </SectionTitle>
			<Paragraph class="Default">If you do not have access to the Infor Support Web site, you can send the output file as an attachment in an E-mail message to your local Infor Customer Service and Support center. The support center will transfer the data to the Infor Support System. You can also print the contents of the output file and send it by fax. Then, the data is manually entered in the Infor Support System. Please contact your local Infor support center for details on making these types of transfers.</Paragraph>
		</Note>
		<RelatedTopics><SectionTitle>
                                 Related topics
                              </SectionTitle>
			<RelTopic><Link href="/baanerp/tt/sit/ttsit0400m000" role="session">Print Support Information (ttsit0400m000)</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="customer"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Customer</Title>
			</Header>
			<FuncDesc>Your customer code as registered by your software vendor.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="license.code"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">License Code</Title>
			</Header>
			<FuncDesc>The license code as registered by your software vendor.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="seq.number"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Seq. Number</Title>
			</Header>
			<FuncDesc>The sequence number of the license agreement. You may have more than one BSE environment on your system. You can only have one customer / license code combination per system. If you need a different configuration for each environment, the sequence number distinguishes the different environments on your system.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="company.name"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Company Name</Title>
			</Header>
			<FuncDesc>The name of the organization to which the license is registered for the ERP LN software, which is installed on the selected application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="appl.version"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Appl. Version</Title>
			</Header>
			<FuncDesc>The latest version of the ERP LN applications, which are installed on the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="appl.release"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Appl. Version</Title>
			</Header>
			<FuncDesc>The latest release of the ERP LN applications, which are installed on the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tools.version"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Tools Version</Title>
			</Header>
			<FuncDesc>The latest version of ERP LN Tools that is installed on the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tools.release"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Tools Version</Title>
			</Header>
			<FuncDesc>The latest release of ERP LN Tools that is installed on the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="stp"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">4GL Engine</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/tt/glossary/glossary#100092" role="glossary">4GL Engine</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="bse"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">BSE</Title>
			</Header>
			<FuncDesc>The Baan Software Environment. This is the directory in which the ERP LN software is installed.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="bshell"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Bshell</Title>
			</Header>
			<FuncDesc>The name of the <Link href="/baanerp/tt/glossary/glossary#100050" role="glossary">bshell</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="localizations"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Localizations</Title>
			</Header>
			<FuncDesc>The localization's code. A localization is an adaptation of the standard ERP LN applications for a specific country or region.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="languages"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Languages</Title>
			</Header>
			<FuncDesc>The language codes of the language versions that are available for the ERP LN applications that are installed on the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="portingset"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Portingset</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/tt/glossary/glossary#100018" role="glossary">porting set</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="port.number"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Port Number</Title>
			</Header>
			<FuncDesc>The number of the <Link href="/baanerp/tt/glossary/glossary#100018" role="glossary">porting set</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="system.status"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">System Status</Title>
			</Header>
			<FuncDesc>The System Status:</FuncDesc>
			<SimpleSection><List><ListItem>Select DEMO if your system runs on a demo license.</ListItem>
					<ListItem>Select TEST if your system is a test system.</ListItem>
					<ListItem>Select OPERATIONAL if your system is a production system.</ListItem>
					<ListItem>Select IMPLEMENTING if you are currently implementing ERP LN and have not yet completely configured the application.</ListItem>
				</List>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="os"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Operating System (OS)</Title>
			</Header>
			<FuncDesc>The name of the operating system that is installed on the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="os.version"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">OS Version</Title>
			</Header>
			<FuncDesc>The version of the operating system that is installed on the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="target.osversion"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Target OS Version</Title>
			</Header>
			<FuncDesc>The operating system version on which the porting set was built.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="hostname"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Hostname</Title>
			</Header>
			<FuncDesc>The host name of the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="ip"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">IP Address</Title>
			</Header>
			<FuncDesc>The Internet Protocol address of the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="hw.name"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Hardware Name</Title>
			</Header>
			<FuncDesc>The name of the manufacturer of the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="hw.type"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Hardware Type</Title>
			</Header>
			<FuncDesc>The hardware type of the application server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="table.linking"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Table Linking</Title>
			</Header>
			<FuncDesc>
                                 If this check box is selected, one or more tables are shared between multiple companies. You can view the shared tables in the <GUIRef href="/baanerp/tt/aad/ttaad4120m000" role="session">Logical Tables (ttaad4120m000)</GUIRef> session.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">DB Driver</Title>
			</Header>
			<FuncDesc>The name of the database driver that is used in this environment.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.version"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">DB Version</Title>
			</Header>
			<FuncDesc>The version of the database.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.license.nr"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">DB License Nr.</Title>
			</Header>
			<FuncDesc>The license number of the database.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.parameters"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">DB Paramters</Title>
			</Header>
			<FuncDesc>The parameters used by the database. These parameters are defined in the <GUIRef href="/baanerp/tt/aad/ttaad4110s000" role="session">Database Definitions (ttaad4110s000)</GUIRef> session.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.os"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Operating System (OS)</Title>
			</Header>
			<FuncDesc>The name of the operating system used on the database server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.os.version"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">OS Version</Title>
			</Header>
			<FuncDesc>The version of the operating system used on the database server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.hostname"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Hostname</Title>
			</Header>
			<FuncDesc>The host name of the database server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.ip"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">IP Address</Title>
			</Header>
			<FuncDesc>The Internet Protocol address of the database server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.hw.name"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Hardware Name</Title>
			</Header>
			<FuncDesc>The name of the manufacturer of the database server.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="db.hw.type"><Header>
				<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">Hardware Type</Title>
			</Header>
			<FuncDesc>The hardware type of the database server.</FuncDesc>
		</FieldHelp>
	</Fields>
</Session>
