<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm1100m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call (tsclm1100m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to register new calls and to maintain call details, including general data, business partner data, routing data, and diagnosis data.</Paragraph>
		</AimSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000081" role="manual">Call Handling</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldGroup ID="tsclm1100mDF1"><Title>Register</Title>
			<FieldHelp ID="tsclm100.clna"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Caller's Name</Title>
				</Header>
				<FuncDesc>The name of the person who reports the problem.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.telp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Phone</Title>
				</Header>
				<FuncDesc>The contact phone number of the customer.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.ofbp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sold-to BP</Title>
				</Header>
				<FuncDesc>The code of the <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine.tc" role="glossary">sold-to business partner</Link> for whom you handle the call.</FuncDesc>
				<SimpleSection><Paragraph>If this field is entered, the call is for an external business partner. Otherwise, the call is for internal purposes.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.blyn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Blocked</Title>
				</Header>
				<FuncDesc>If this check box is selected, the call is blocked.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>You select <Link href="/baanerp/ts/glossary/glossary#000078" role="glossary">blocking reasons</Link> on the <GUIRef href="" role="manual">Blocking</GUIRef> tab in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session. If you have selected any blocking reasons, SSA ERP performs blocking checks on a call each time you change the call's status.</Paragraph>
				</Note>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/onlinemanual/000046" role="manual">To unblock calls, service orders, and sales orders</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="tsclm100.clst"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cluster</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link> that the call-related item belongs to.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsbsc100.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
				</Header>
				<FuncDesc>The name of the cluster.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="contract"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract</Title>
				</Header>
				<FuncDesc>If this check box is selected, this indicates that the call-solving costs are covered by contract.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.item"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Item</Title>
				</Header>
				<FuncDesc>The item to which the call relates.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>The item's general project code is entered in the first field. The item's service code is entered in the second field.</Paragraph>
				</Note>
			</FieldHelp>
			<FieldHelp ID="tsclm100.sern"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Serial Number</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#SerialNumber.ts" role="glossary">serial number</Link> of the item to which the call relates.</FuncDesc>
				<SimpleSection><Paragraph>This serial number is selected from the <GUIRef href="/baanerp/ts/cfg/tscfg2100m000" role="session">Serialized Items (tscfg2100m000)</GUIRef> session, which includes other details such as item code and description, cluster, business partner, and item grouping.</Paragraph>
				</SimpleSection>
				<Note><SectionTitle>Note</SectionTitle>
					<List><ListItem>The serialized item must belong to the selected <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link>.</ListItem>
						<ListItem>If the serial number is selected by zooming to the <GUIRef href="/baanerp/ts/cfg/tscfg2100m000" role="session">Serialized Items (tscfg2100m000)</GUIRef> session, only items from the selected cluster will be displayed.</ListItem>
					</List>
				</Note>
			</FieldHelp>
			<FieldHelp ID="warranty"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Warranty</Title>
				</Header>
				<FuncDesc>If this check box is selected, this indicates that the call-solving costs are covered by <Link href="/baanerp/ts/glossary/glossary#Warranty.ts" role="glossary">warranty</Link>.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>If both the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#contract" role="formfield">Contract</GUIRef> check box and the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#warranty" role="formfield">Warranty</GUIRef> check box are selected, the call-solving costs will first be covered by warranty, and then, if costs exceed the warranty agreement, by contract.</Paragraph>
				</Note>
			</FieldHelp>
			<FieldHelp ID="alternate.sern"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Alternate Serial Number</Title>
				</Header>
				<FuncDesc>The business partner's <Link href="/baanerp/ts/glossary/glossary#SerialNumber.ts" role="glossary">serial number</Link>.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.shpd"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
				</Header>
				<FuncDesc>A short description of the call's problem.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.txta"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Comment</Title>
				</Header>
				<FuncDesc>A detailed problem description.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.ofad"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Address</Title>
				</Header>
				<FuncDesc>The address code of the item to which the call relates.</FuncDesc>
				<SimpleSection><List><ListIntro>Depending on the information entered, and in order of preference, the address code is taken from:</ListIntro>
						<ListItem><GUIRef href="/baanerp/ts/cfg/tscfg2400m000#tsgen.s.item" role="groupbox">Serialized Item</GUIRef>
						</ListItem>
						<ListItem><GUIRef href="/baanerp/ts/cfg/tscfg1110m000#tscfg110.pitm" role="formfield">Parent Item</GUIRef>
						</ListItem>
						<ListItem><GUIRef href="/baanerp/ts/bsc/tsbsc1100m000#tsbsc100.clst" role="formfield">Cluster</GUIRef>
						</ListItem>
						<ListItem><GUIRef href="/baanerp/tc/com/tccom4500m000#edit.ship.to" role="formcommand">Ship-to Business Partner</GUIRef>
						</ListItem>
						<ListItem><GUIRef href="/baanerp/tc/com/tccom4500m000#edit.sold.to" role="formcommand">Sold-to Business Partner</GUIRef>
						</ListItem>
					</List>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="ofaddr1" OtherIDs="ofaddr2 ofaddr3 ofaddr4 ofaddr5 ofaddr6"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Address</Title>
				</Header>
				<FuncDesc>Address details retrieved from the <GUIRef href="/baanerp/tc/com/tccom4130s000" role="session">Addresses (tccom4130s000)</GUIRef> session.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.rprl"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reported Problem</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000064" role="glossary">reported problem</Link>. Selected from the <GUIRef href="/baanerp/ts/clm/tsclm3130m000" role="session">Problems (tsclm3130m000)</GUIRef> session.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.cgrp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Group1</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#CallGroup.ts" role="glossary">call group</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.scgr"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Group2</Title>
				</Header>
				<FuncDesc>A second code given to the calls for further categorization purposes not covered by <GUIRef href="/baanerp/ts/domains/clm.belt#cgrp1" role="enum">Call Group1</GUIRef>.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.prpr"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problem Priority</Title>
				</Header>
				<FuncDesc>The priority given to the reported problem, selected by the call taker from a list of values in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</FuncDesc>
				<SimpleSection><Paragraph>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="formfield">Use Priorities in Calculating Times</GUIRef> check box is selected, the problem priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</Paragraph>
				</SimpleSection>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="tsclm100.rtct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reaction Time</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000421" role="glossary">reaction time</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.egct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Sol. Start Time</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">solution start time</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.svct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Sol. Finish Time</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">solution finish time</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="contr.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract Template</Title>
				</Header>
				<FuncDesc>The contract agreement between the service organization and the customer, which also covers the call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="srcl.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Times Cal.</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#Calendar.tc" role="glossary">calendar</Link>, retrieved from the <GUIRef href="/baanerp/ts/clm/tsclm0120m000" role="session">Response Times (tsclm0120m000)</GUIRef> session, that is used to calculate the <Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">solution start time</Link> and the <Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">solution finish time</Link>.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="warr.exp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Warranty Expiry Date</Title>
				</Header>
				<FuncDesc>The date that the warranty agreement, if any, between the customer and the service organization expires.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.ccll"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call</Title>
				</Header>
				<FuncDesc>The code that identifies the <Link href="/baanerp/ts/glossary/glossary#Call.ts" role="glossary">call</Link>. This code is used for internal reference, and for immediate contact purposes.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.emer"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Emergency</Title>
				</Header>
				<FuncDesc>If this check box is selected, the call is considered an <Link href="/baanerp/ts/glossary/glossary#000416" role="glossary">emergency</Link>.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.bdfx"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Bad Fix</Title>
				</Header>
				<FuncDesc>If this check box is selected, the call is considered a <Link href="/baanerp/ts/glossary/glossary#BadFix.ts" role="glossary">bad fix</Link>.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<List><ListItem><List><ListIntro>SSA ERP will select this check box if both of the following conditions apply:</ListIntro>
								<ListItem>The call relates to a serialized item.</ListItem>
								<ListItem>The call is received within the time fence specified in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session.</ListItem>
							</List>
						</ListItem>
						<ListItem>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="formfield">Use Priorities in Calculating Times</GUIRef> check box is selected, the bad fix priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</ListItem>
					</List>
				</Note>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
					</RelTopic>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
					</RelTopic>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="tsclm100.stat"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Status</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/domains/clm.stat" role="domain">Status</Link>
				</FuncDesc>
			</FieldHelp>
		</FieldGroup>
		<FieldGroup ID="clm1100.cmnt"><Title>Comment</Title>
			<FieldHelp ID="tsclm330.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
				</Header>
				<FuncDesc>A brief description of the problem.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="clm1100.txtk"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Comment History</Title>
				</Header>
				<FuncDesc>Use the arrow buttons to view any previous comments for this call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="clm1100.user"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Comment By</Title>
				</Header>
				<FuncDesc>The user ID of the call-taker who entered the comment displayed.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="clm1100.trdt"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Comment Date</Title>
				</Header>
				<FuncDesc>The time at which the comment was entered, expressed in your local time zone.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>You can use these fields to search for specific comments.</Paragraph>
				</Note>
			</FieldHelp>
		</FieldGroup>
		<FieldGroup ID="clm100.bpdl"><Title>BP Details</Title>
			<FieldHelp ID="tsclm100.ccln"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">BP Call Number</Title>
				</Header>
				<FuncDesc>The reference number of the business partner's call. Used for emergency contact purposes.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.cllo"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Origin</Title>
				</Header>
				<FuncDesc>The medium through which the call is received from the business partner.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.encl"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Number of Enclosures</Title>
				</Header>
				<FuncDesc>The number of enclosures relating to the call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.ofcn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Location Contact</Title>
				</Header>
				<FuncDesc>A unique alphanumeric code that identifies a contact.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>If the contact code selected for this field is not that of a sold-to BP, the <GUIRef href="/baanerp/ts/messages/tssocs2066" role="message">Contact for %1$s must have the role 'Sold-to'</GUIRef> error message appears.</Paragraph>
				</Note>
			</FieldHelp>
			<FieldHelp ID="cont.telp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Tel.</Title>
				</Header>
				<FuncDesc>The phone number of the business partner.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.ccty"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Country</Title>
				</Header>
				<FuncDesc>The country where the business partner is located.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.clan"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Language</Title>
				</Header>
				<FuncDesc>The code of the business partner's operating language.</FuncDesc>
				<SimpleSection><Paragraph>You can select this language in the <GUIRef href="/baanerp/tc/mcs/tcmcs0146m000" role="session">Languages (tcmcs0146m000)</GUIRef> session.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tcmcs046.dsca"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
				</Header>
				<FuncDesc>The business partner's operating language.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.itbp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice-to BP</Title>
				</Header>
				<FuncDesc>The business partner who is invoiced for the call's costs.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="itbp.nama"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice-to BP</Title>
				</Header>
				<FuncDesc>The name of the invoice-to BP.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.itad"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Address</Title>
				</Header>
				<FuncDesc>Address code of the invoice-to business partner.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<List><ListItem>This field is only available if the sold-to BP is filled in.</ListItem>
						<ListItem>Default value is the address specified in the invoice-to BP's general business partner details.</ListItem>
					</List>
				</Note>
			</FieldHelp>
			<FieldHelp ID="invoice.address"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Address</Title>
				</Header>
				<FuncDesc>Address of the invoice-to business partner.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="itad.street"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Street</Title>
				</Header>
				<FuncDesc>Street where the invoice-to BP (customer) is located.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate address code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="bfad.hono"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">House Number</Title>
				</Header>
				<FuncDesc>The door number of the invoice to business partner.</FuncDesc>
				<SimpleSection><Paragraph>This field is automatically filled when the invoice to business partner is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="itad.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">City</Title>
				</Header>
				<FuncDesc>City where the invoice-to BP is located.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate address code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="itad.pstc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">ZIP Code</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#ZIPCode.tc" role="glossary">ZIP code</Link> of the invoice-to BP.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate address code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.itcn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice-to Contact</Title>
				</Header>
				<FuncDesc>The code of the invoice-to BP contact.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="itbp.phon"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Phone</Title>
				</Header>
				<FuncDesc>Phone number of the invoice-to BP contact.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.cinv"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Interval</Title>
				</Header>
				<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000393" role="glossary">invoice interval</Link> used.</FuncDesc>
				<SimpleSection><Paragraph>Invoice intervals are created, viewed, and maintained in the <GUIRef href="/baanerp/ts/clm/tsclm0170m000" role="session">Invoicing Intervals (tsclm0170m000)</GUIRef> session.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm070.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Interval</Title>
				</Header>
				<FuncDesc>The description of the selected invoice interval.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.ccur"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Currency</Title>
				</Header>
				<FuncDesc>The currency in which the invoice-to business partner operates.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="txtd.yn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Text</Title>
				</Header>
				<FuncDesc>If this check box is selected, invoice text is present.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.inyn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Created</Title>
				</Header>
				<FuncDesc>If this check box is selected, an invoice has been created.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.pfbp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pay-by BP</Title>
				</Header>
				<FuncDesc>The code of the business partner who pays for solving the call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="pfbp.nama"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pay-by BP</Title>
				</Header>
				<FuncDesc>The name of the business partner who pays for solving the call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.pfad"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Address</Title>
				</Header>
				<FuncDesc>Address code of the pay-by business partner.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="pfbp.street"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Street</Title>
				</Header>
				<FuncDesc>Street where the pay-by BP is located.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate address code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="pfbp.hono"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">House Number</Title>
				</Header>
				<FuncDesc>Door number of the pay-by BP.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate address code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="pfbp.city"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">City</Title>
				</Header>
				<FuncDesc>City where the pay-by BP is located.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate address code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="pfbp.pstc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">ZIP Code</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#ZIPCode.tc" role="glossary">ZIP code</Link> of the pay-by BP.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate address code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.pfcn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pay-by Contact</Title>
				</Header>
				<FuncDesc>The code of the pay-by BP contact.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="paby.phon"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Phone</Title>
				</Header>
				<FuncDesc>Phone number of the pay-by BP contact.</FuncDesc>
			</FieldHelp>
		</FieldGroup>
		<FieldGroup ID="tsclm1100mDF4"><Title>Routing</Title>
			<FieldHelp ID="tsclm100.cspc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Center</Title>
				</Header>
				<FuncDesc>The call center where the call was registered.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="user.name"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Taker</Title>
				</Header>
				<FuncDesc>The user who registers the call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.rpct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reported Time</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000424" role="glossary">reported time</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.pcll"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Parent Call</Title>
				</Header>
				<FuncDesc>If the call has been derived from a previous (parent) call, that call's code will be displayed here.</FuncDesc>
				<SimpleSection><Paragraph>Because only one problem can be logged for each call, if a business partner calls with more than one problem, a corresponding number of calls must be created. To create such calls, choose <GUIRef href="/baanerp/ts/clm/tsclm1100m000#exec.user.6" role="formcommand">Create Follow-up Call...</GUIRef> on the <GUIRef href="" role="menu">Specific</GUIRef> menu, or use CTRL + F1.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.fcll"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Follow-up Call</Title>
				</Header>
				<FuncDesc>If the customer has made a follow-up (child) call, the call's code will be displayed here.</FuncDesc>
				<SimpleSection><Paragraph>Follow-up calls are usually created when a customer reports more than one problem at the same time, because only one problem can be logged for each registered call.</Paragraph>
				</SimpleSection>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>If a call already has one or more follow-up calls, the code of any new follow-up call will be filled in on the last call in the chain of follow-ups.</Paragraph>
				</Note>
			</FieldHelp>
			<FieldHelp ID="tsclm100.cwoc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Support Department</Title>
				</Header>
				<FuncDesc>The support department to which the call has been assigned by the call center.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.emno"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Support Engineer</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#SupporEngine.ts" role="glossary">support engineer</Link> to whom the call has been assigned.</FuncDesc>
				<SimpleSection><Paragraph>If the support engineer is unable to solve the call, you can reassign the call to a different support center.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tccom001.nama"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Name</Title>
				</Header>
				<FuncDesc>The name of the support engineer to whom the call has been assigned by the call taker.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically when the appropriate employee code is selected.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.cxsc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service/Repair Department</Title>
				</Header>
				<FuncDesc>The service department assigned by the support center to carry out the activity required to solve the call.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>If a call is moved to <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef>, the order is created with this department.</Paragraph>
				</Note>
			</FieldHelp>
			<FieldHelp ID="tsclm100.oemn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Engineer</Title>
				</Header>
				<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">service engineer</Link> to whom the service order has been assigned.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.rsvo"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Related Order</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link> number created if the call is transferred to <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef>.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>The time spent solving the call will be invoiced.</Paragraph>
				</Note>
			</FieldHelp>
			<FieldHelp ID="tsclm100.rmso"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Related Order</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">maintenance sales order</Link> number created if the call is transferred to <GUIRef href="/baanerp/ts/msc" role="module">Maintenance Sales Control</GUIRef>.</FuncDesc>
				<SimpleSection><Paragraph>If a call cannot be solved by the support engineer and the related item must be shipped to the depot for maintenance work, the call is transferred to a maintenance sales order.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.sbct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Subcontractor Agreement</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000398" role="glossary">subcontract agreement</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tssbm100.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
				</Header>
				<FuncDesc>The name of the subcontractor agreement.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.bfbp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Buy-from BP</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/tc/glossary/glossary#BuyfroBusine.tc" role="glossary">buy-from business partner</Link>
				</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically from the subcontractor agreement, if the item that the call relates to is covered by such an agreement. This occurs if the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.item" role="formfield">Item</GUIRef> field on the <GUIRef href="tstsclm1100mDF1" role="label">Register</GUIRef> tab is filled in with a serialized item or model item, covered by a subcontractor agreement.</Paragraph>
				</SimpleSection>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="tccom100.nama"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Name</Title>
				</Header>
				<FuncDesc>The name of the business partner.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="buy.from.address"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Address</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#BuyfroBusine.tc" role="glossary">buy-from business partner</Link> address.</FuncDesc>
				<SimpleSection><Paragraph>This field is filled in automatically if the call-related item is covered by a subcontractor agreement.</Paragraph>
				</SimpleSection>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="tsclm100.sfbp"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Ship-from BP</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/tc/glossary/glossary#ShipfrBusine.tc" role="glossary">ship-from business partner</Link>
				</FuncDesc>
				<SimpleSection><Paragraph>This field is usually filled in if a subcontract provider (buy-from BP) has several branches, and if the branch that carries out the service is the ship-from BP. This enables the ship-from BP nearest to the item's location address to be selected to provide the service.</Paragraph>
					<Paragraph>You can only change the ship-from BP if a buy-from BP is present, and if only ship-from BPs related to the buy-from BP are displayed.</Paragraph>
				</SimpleSection>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="tsclm100.sfad"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Address</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#ShipfrBusine.tc" role="glossary">ship-from business partner</Link> address.</FuncDesc>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/onlinemanual/000367" role="manual">Default means of communication</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
		</FieldGroup>
		<FieldGroup ID="tsclm1100mDF3"><Title>Diagnosis</Title>
			<FieldHelp ID="tsclm100.crtc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Response Time</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#ResponTime.ts" role="glossary">response time</Link> code.</FuncDesc>
				<SimpleSection><List><ListIntro>SSA ERP uses the following search path to determine the default value:</ListIntro>
						<ListItem>If a service contract covers the call's cluster or item, the response time defined for the service contract in the <GUIRef href="/baanerp/ts/ctm/tsctm1135s300" role="session">Contract Help Desk Terms (tsctm1135s300)</GUIRef> session is the default.</ListItem>
						<ListItem>The response time defined for the call's sold-to business partner in the <GUIRef href="/baanerp/tc/com/tccom4100s000" role="session">Business Partners (tccom4100s000)</GUIRef> session, however, if no response time is defined in this session:</ListItem>
						<ListItem>The response time selected in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session.</ListItem>
					</List>
				</SimpleSection>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/onlinemanual/000063" role="manual">Response time</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="tsclm020.desc"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Response Time</Title>
				</Header>
				<FuncDesc>The name or description of the <Link href="/baanerp/ts/glossary/glossary#ResponTime.ts" role="glossary">response time</Link>.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="initial.priority"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Initial Priority</Title>
				</Header>
				<FuncDesc>The priority given to the call when first registered, based on the initial time left to solve the call, and selected from the range of values in the <GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</GUIRef> session.</FuncDesc>
				<SimpleSection><Paragraph>SSA ERP bases the initial priority on the initial time left. The initial time left is the product of the <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link> and the <Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">solution start time</Link> or the <Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">solution finish time</Link>. The <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.prdf" role="formfield">Priority Definition</GUIRef> method selected in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session determines whether the solution start time or the solution finish time is used to determine the initial time left.</Paragraph>
				</SimpleSection>
				<RelatedTopics><SectionTitle>Related topics</SectionTitle>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
					</RelTopic>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
					</RelTopic>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
					</RelTopic>
					<RelTopic><Link href="/baanerp/ts/clm/tsclm0100m000#tsclm000.pfct" role="formfield">Priority</Link>
					</RelTopic>
				</RelatedTopics>
			</FieldHelp>
			<FieldHelp ID="actual.priority"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Priority</Title>
				</Header>
				<FuncDesc>The current priority of the call, determined by the actual time left and the values defined in the <GUIRef href="/baanerp/ts/clm/tsclm0124m000" role="session">Priority Time Scale (tsclm0124m000)</GUIRef> session.</FuncDesc>
				<SimpleSection><SectionTitle>Note</SectionTitle>
					<Formula><Paragraph UserLevel="Novice" UserType="Taskuser">actual time left = (initial time) - (time passed)
				</Paragraph>
					</Formula>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.shpd"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
				</Header>
				<FuncDesc>A short description of the call's problem.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.txtk"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Comment</Title>
				</Header>
				<FuncDesc>Any extra information describing the problem.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.txte"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Text</Title>
				</Header>
				<FuncDesc>Any extra information gathered to provide the actual solution, compared to the expected solution.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.rprl"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reported Problem</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000064" role="glossary">reported problem</Link>. Selected from the <GUIRef href="/baanerp/ts/clm/tsclm3130m000" role="session">Problems (tsclm3130m000)</GUIRef> session.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.expr"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Problem</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.exsl"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Solution</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.rqct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Required Activity</Title>
				</Header>
				<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000065" role="glossary">required activity</Link> selected from the <GUIRef href="/baanerp/ts/acm/tsacm1101m000" role="session">Reference Activities (tsacm1101m000)</GUIRef> session.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.adur"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Duration</Title>
				</Header>
				<FuncDesc>The planned duration for solving the registered problem.</FuncDesc>
				<SimpleSection><List><ListItem>The duration of the activity that is entered in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.rqct" role="formfield">Required Activity</GUIRef> field.</ListItem>
						<ListItem>The duration of the solution that is entered in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.exsl" role="formfield">Expected Solution</GUIRef> field.</ListItem>
					</List>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsmdm000.untd"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Duration</Title>
				</Header>
				<FuncDesc>The time unit in which the solution duration is expressed. The time unit for duration is defined in the <GUIRef href="/baanerp/ts/mdm/tsmdm0100m000" role="session">General Service Parameters (tsmdm0100m000)</GUIRef> session.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.espr"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Problem</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000059" role="glossary">actual problem</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.sltn"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Solution</Title>
				</Header>
				<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000060" role="glossary">actual solution</Link>
				</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.actt"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Activity Taken</Title>
				</Header>
				<FuncDesc>The activity that is carried out to solve the problem.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.ustm"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Spent Time</Title>
				</Header>
				<FuncDesc>The total amount of time the support engineer spent solving the call. This value, subject to constraints of the <Link href="/baanerp/ts/glossary/glossary#000393" role="glossary">invoice interval</Link>, is used to invoice the business partner.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.adtm"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Down Time</Title>
				</Header>
				<FuncDesc>The actual <Link href="/baanerp/ts/glossary/glossary#000417" role="glossary">downtime</Link> registered by the support engineer.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.appo"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Appointment</Title>
				</Header>
				<FuncDesc>If this check box is selected, the call-taker or support engineer has an appointment with the customer.</FuncDesc>
				<SimpleSection><Paragraph>To set an appointment, click the appropriate button on the toolbar, or choose <GUIRef href="/baanerp/ts/clm/tsclm1100m000#appointment" role="formcommand">Appointment</GUIRef> on the <GUIRef href="" role="menu">Specific</GUIRef> menu.</Paragraph>
				</SimpleSection>
			</FieldHelp>
			<FieldHelp ID="tsclm100.acct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Execution Start</Title>
				</Header>
				<FuncDesc>The date and time of the execution of the call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.acct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Execution Finish</Title>
				</Header>
				<FuncDesc>The date and time when the call is executed.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.asct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Assessment Time</Title>
				</Header>
				<FuncDesc>The time when the call was assigned to the support engineer.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.slct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Time</Title>
				</Header>
				<FuncDesc>The time when the call status was changed to <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="enum">Solved</GUIRef>.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.acct"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Accepted Time</Title>
				</Header>
				<FuncDesc>The time when the call status was changed to <GUIRef href="/baanerp/ts/domains/clm.stat#accept" role="enum">Accepted</GUIRef>.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.wait"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Waiting</Title>
				</Header>
				<FuncDesc>If this check box is selected, the call has been put on hold by the user, who can be the call-taker, support engineer, or service engineer, to allow more time to solve the call.</FuncDesc>
			</FieldHelp>
			<FieldHelp ID="tsclm100.wtds"><Header>
					<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reason</Title>
				</Header>
				<FuncDesc>The reason why the call has been put on hold.</FuncDesc>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>If the <Link href="/baanerp/ts/clm/tsclm1100m000#tsclm100.wait" role="fieldhelp">Waiting</Link> check box is cleared, the text in this field is also cleared.</Paragraph>
				</Note>
			</FieldHelp>
		</FieldGroup>
	</Fields>
	<FormCommands><CommandHelp ID="adhoc.bp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">New BP</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/tc/com/tccom4500m000" role="session">Business Partners (tccom4500m000)</GUIRef> session, in which you can view and maintain business partner details.</FuncDesc>
			<SimpleSection><Paragraph>To add new business partners, on the <GUIRef href="" role="menu">File</GUIRef> menu, choose <GUIRef href="/baanerp/stcommands/stcommands#stp_add.set" role="standard command">New</GUIRef>, or click the New button.</Paragraph>
			</SimpleSection>
		</CommandHelp>
		<CommandHelp ID="bp.times.rtct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">BP Times</Title>
			</Header>
			<FuncDesc>Click this button to start the <GUIRef href="/baanerp/ts/clm/tsclm1111m000" role="session">Times in business partner Time Zone (tsclm1111m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="sold.to.business.partner"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">...</Title>
			</Header>
			<FuncDesc>Starts the <Link href="/baanerp/tc/com/tccom4110s000" role="session">Sold-to Business Partners (tccom4110s000)</Link> session, which can be used to change or maintain the details of the sold-to business partners.</FuncDesc>
			<SimpleSection></SimpleSection>
		</CommandHelp>
		<CommandHelp ID=""><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Go To</Title>
			</Header>
			<FuncDesc>Use this command to view a follow-up call and a parent call.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.8"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Follow-up Call</Title>
			</Header>
			<FuncDesc>Use this command to view a follow-up call.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.7"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Parent Call</Title>
			</Header>
			<FuncDesc>Use this command to view the parent call associated with the call. This option is enabled only if a parent call is associated with the call.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="tsmdm1002m000"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Show Attachments</Title>
			</Header>
			<FuncDesc>Use this command to link documents.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="activate.blocking.session"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Blocking Reason</Title>
			</Header>
			<FuncDesc>Use this command to include a blocking reason to the call. This command starts the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="transfer.to.service.order"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Transfer to Service Order</Title>
			</Header>
			<FuncDesc>Use this command to transfer a call to <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link>.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="plan.order"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Plan Service Order</Title>
			</Header>
			<FuncDesc>Use this command to plan a service order.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="transfer.to.msc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Transfer to Maint. Sales Order</Title>
			</Header>
			<FuncDesc>Use this command to transfer a call into a <Link href="/baanerp/ts/glossary/glossary#000414" role="glossary">maintenance sales order</Link>.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="for.repair.in.depot"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">For Repair in Depot</Title>
			</Header>
			<FuncDesc>...</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="for.parts.delivery"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">For Parts Delivery</Title>
			</Header>
			<FuncDesc>...</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="for.parts.receipt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">For Parts Receipt</Title>
			</Header>
			<FuncDesc>...</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="for.parts.loan"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">For Parts Loan</Title>
			</Header>
			<FuncDesc>...</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="transf.call.to.subct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Transfer Call to Subcontractor</Title>
			</Header>
			<FuncDesc>Use this command to transfer the call to a <Link href="/baanerp/ts/glossary/glossary#000399" role="glossary">subcontractor</Link>.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="resend.call.to.subct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Resend Call to Subcontractor</Title>
			</Header>
			<FuncDesc>Use this command to resend the call to the subcontractor.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.2"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Start/Stop Timer</Title>
			</Header>
			<FuncDesc>Use this function to record the time spent in solving a call.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="appointment"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Appointment</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/mdm/tsmdm0123m000" role="session">Appointments (tsmdm0123m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.0"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Diagnostic Tree</Title>
			</Header>
			<FuncDesc>Opens the graphic version of the <GUIRef href="/baanerp/ts/clm/tsclm3120m000" role="session">Diagnostic Tree (tsclm3120m000)</GUIRef> session, with your selected item's start question as the beginning point.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.5"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Process</Title>
			</Header>
			<FuncDesc>Use this command to process a call.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="accept.call"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Accept</Title>
			</Header>
			<FuncDesc>Use this command to accept the call.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="create.invoice"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">(Create) Invoice</Title>
			</Header>
			<FuncDesc>Use this command to create an invoice for the call.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="transaction.log"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Transaction Log</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/clm/tsclm8580m000" role="session">Call Transaction Log (tsclm8580m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="probability.analysis"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Probability Analysis</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="" role="manual">Probability Analysis-Problems and Solution (tsclm3161m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="tsclm8520m000"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Calls - History</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm8520m000" role="formcommand">Calls - History</GUIRef> session.</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
