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<ManualTopic ID="/baanerp/ts/onlinemanual/000038" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">To Plan and Release Service Orders</Title>
		<Keyword><Level1>global ERP</Level1>
		</Keyword>
		<Keyword><Level1>service requirement planning</Level1>
			<Level2>global</Level2>
		</Keyword>
	</Header>
	<AimSection><Paragraph>After you create a <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link> with the appropriate labor and materials, you can plan the service order’s execution. This planning consists of assigning the material, providing for the necessary inventory transactions to ensure that the material is available, allocating engineers, and checking the business partner’s credit. Planning consists of two phases: <Link href="/baanerp/ts/glossary/glossary#000047" role="glossary">global ERP</Link> and detailed ERP. Global ERP makes the mid- to long-term plans, such as several weeks or months, while detailed ERP performs the detailed planning for a few days or weeks ahead.</Paragraph>
	</AimSection>
	<GeneralSection><SectionTitle>Service Resource Planning</SectionTitle>
		<Paragraph>Planning for engineers and service orders is called service resource planning (SRP), and is controlled in the Service Order Control (SOC) module. The input for this planning are all service orders created in the other modules and the constraints defined in contracts, calls, and service master data.</Paragraph>
	</GeneralSection>
	<GeneralSection><Paragraph>You use the <GUIRef href="/baanerp/ts/soc/tssoc2260m000" role="session">Run Global SRP (tssoc2260m000)</GUIRef> session to carry out <Link href="/baanerp/ts/glossary/glossary#000047" role="glossary">global SRP</Link> for a service order .</Paragraph>
		<GeneralSection><SectionTitle>Preliminary conditions</SectionTitle>
			<List><ListIntro>To run global SRP successfully for a service order, the following conditions must be met:</ListIntro>
				<ListItem>At least one activity must be present for the service order.</ListItem>
				<ListItem>The Planned Start Time and the Activity Duration fields for all activities of the service order must be filled.</ListItem>
				<ListItem>The <Link href="/baanerp/ts/glossary/glossary#Objects.ts" role="glossary">serialized item</Link> for which the activities are planned must be valid.</ListItem>
			</List>
			<List><ListIntro>If the First Order Procedure Step for Blocking field is set to Order Planning or Order Definition, in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session and global SRP is run, SSA ERP carries out the following actions:</ListIntro>
				<ListItem>If no parameters are set for service order blocking, no checks are carried out and all service orders is processed.</ListItem>
				<ListItem>If a service order's Blocked check box is selected in the <GUIRef href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</GUIRef> session and the service order blocking is still valid, SSA ERP does not plan the service order.</ListItem>
				<ListItem>If the Blocked check box is selected and the service order blocking is no longer valid, SSA ERP unblocks the service order, and the service order is planned.</ListItem>
			</List>
			<Paragraph>If the service order's Blocked check box is not selected, SSA ERP carries out the SRP. If a blocking reason limit is exceeded, the Blocked check box is selected, and SSA ERP creates the service order blocking reason in the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</GUIRef> session. The service order is not planned.</Paragraph>
			<Paragraph>If you select the Process Report check box and the Error Report check box, the blocked service orders are printed on the error report, and the unblocked service orders are printed on the process report.</Paragraph>
		</GeneralSection>
		<GeneralSection><SectionTitle>What attributes are affected?</SectionTitle>
			<List><ListIntro>When you run global SRP, and the required conditions are met, SSA ERP processes the service order and service order activities with the following statuses:</ListIntro>
				<ListItem>service orders with a Free, Planned, or Released status can be processed by the global SRP.</ListItem>
				<ListItem>service order activities with a Free status are planned. Activities with a Planned status are replanned if the Replan check box is selected.</ListItem>
			</List>
			<Paragraph>The attributes of a service order and its related activities that are affected when you run global SRP depend on the status of the service order and its related activities.</Paragraph>
			<List><ListIntro>If the service order status is Free, SSA ERP carries out actions on the following:</ListIntro>
				<ListItem>Preferred engineer</ListItem>
				<ListItem>Planned dates of the service order (recalculated)</ListItem>
				<ListItem>Travel cost line</ListItem>
				<ListItem>Service order status</ListItem>
				<ListItem>Service order cost lines: <List><ListItem>Purchase</ListItem>
						<ListItem>Allocate material</ListItem>
						<ListItem>Plan tools</ListItem>
					</List>
				</ListItem>
			</List>
			<List><ListIntro>If the service order status is Planned, SSA ERP carries out actions on the following:</ListIntro>
				<ListItem>Planned dates (recalculated)</ListItem>
				<ListItem>Service order cost lines: <List><ListItem>Purchase</ListItem>
						<ListItem>Replan tools</ListItem>
					</List>
				</ListItem>
			</List>
			<Paragraph>If the service order status is Released, SSA ERP carries out no actions on the service order.</Paragraph>
			<List><ListIntro>If the service order status is either Free, Planned, or Released, and the activity status is Free, SSA ERP carries out actions on the:</ListIntro>
				<ListItem>Subcontractor (buy-from business partner)</ListItem>
				<ListItem>Planned dates (recalculated)</ListItem>
				<ListItem>Coverage date</ListItem>
				<ListItem>Inspection lines</ListItem>
				<ListItem>Service order activity status</ListItem>
				<ListItem>Service order activity cost lines: <List><ListItem>Purchase</ListItem>
						<ListItem>Allocate material</ListItem>
						<ListItem>Plan tools</ListItem>
						<ListItem>Reallocate material</ListItem>
						<ListItem>Replan tools if the service order status is Planned</ListItem>
					</List>
				</ListItem>
			</List>
			<List><ListIntro>If the service order status is Planned or Released, and the activity status is Planned, SSA ERP carries out actions on the:</ListIntro>
				<ListItem>Planned dates (recalculated)</ListItem>
				<ListItem>Service order activity cost lines: <List><ListItem>Purchase</ListItem>
						<ListItem>Replan tools</ListItem>
					</List>
				</ListItem>
			</List>
		</GeneralSection>
		<GeneralSection><SectionTitle>Actions of global SRP</SectionTitle>
			<Paragraph>When you run the <GUIRef href="/baanerp/ts/soc/tssoc2260m000" role="session">Run Global SRP (tssoc2260m000)</GUIRef> session, the actions SSA ERP carries out on the attributes of a service order (SO) and/or, service order activity, if the status permits, are described in the following sections:</Paragraph>
		</GeneralSection>
		<GeneralSection><SectionTitle>Preferred engineer</SectionTitle>
			<List><ListIntro>The Service Engineer field of the service order is filled with the cluster's Preferred Engineer 1, when:</ListIntro>
				<ListItem>The Allocate Engineers during Global SRP check box in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session is selected.</ListItem>
				<ListItem>The service order order status is Free.</ListItem>
			</List>
		</GeneralSection>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>The Service Engineer field of the service order is not be changed if this field is already filled.</Paragraph>
		</Note>
		<GeneralSection><SectionTitle>Recalculated planned dates</SectionTitle>
			<Paragraph>If the activity status is Free or Planned, the Planned Finish Time field will be recalculated based on the serialized item and cluster calendars. If these calendars are not available, the engineer, work center or company calendars are used. If a serialized item or cluster calendar is available for the serialized item, the <Link href="/baanerp/ts/soc/tssoc2100m000#tssoc200.pftm" role="fieldhelp">Planned Finish Time</Link> field on the service order header will also be recalculated. If the required capacity (time) is not available, SSA ERP prints the following message in the process report: Required capacity for activity line %1$s not (completely) available.</Paragraph>
		</GeneralSection>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>If you add, delete or change an activity line, the <Link href="/baanerp/ts/soc/tssoc2100m000#tssoc200.pftm" role="fieldhelp">Planned Finish Time</Link> of the service order will be updated directly. Activities with the status Planned are only replanned if the Replan check box is selected in the <GUIRef href="/baanerp/ts/soc/tssoc2260m000" role="session">Run Global SRP (tssoc2260m000)</GUIRef> session.</Paragraph>
		</Note>
		<GeneralSection><SectionTitle>Coverage date</SectionTitle>
			<Paragraph>If the <Link href="/baanerp/ts/soc/tssoc2100m000#tssoc200.cvtm" role="fieldhelp">Coverage Time</Link> field of the service order activity is empty, SSA ERP enters the planned start time of the service order.</Paragraph>
		</GeneralSection>
		<GeneralSection><SectionTitle>Travel cost lines</SectionTitle>
			<Paragraph>Estimated traveling cost lines are created in the <GUIRef href="/baanerp/ts/soc/tssoc2140m000" role="session">Service Order Estimated Other Costs (tssoc2140m000)</GUIRef> session, if the service order status is Free and the Travel Cost Method field in the <GUIRef href="/baanerp/ts/mdm/tsmdm0100m000" role="session">General Service Parameters (tsmdm0100m000)</GUIRef> session is not None.</Paragraph>
			<List><ListIntro>On the Costing tab, in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session, if:</ListIntro>
				<ListItem>Only the Distance check box is selected, SSA ERP creates one cost line for the travel distance and one cost line for travel total.</ListItem>
				<ListItem>Only the Time check box is selected, SSA ERP creates one cost line for travel time and one cost line for travel total.</ListItem>
				<ListItem>Both check boxes are selected, SSA ERP creates one cost line for the travel time and one cost line for travel distance and one cost line for travel total.</ListItem>
			</List>
		</GeneralSection>
		<GeneralSection><SectionTitle>Inspection lines</SectionTitle>
			<Paragraph>For each <Link href="/baanerp/ts/glossary/glossary#000010" role="glossary">measurement type</Link> of the cluster/serialized item that is entered in the <Link href="/baanerp/ts/glossary/glossary#000405" role="glossary">reference activity</Link> of the activity line, SSA ERP creates an inspection line in the <GUIRef href="/baanerp/ts/soc/tssoc2550m000" role="session">Inspections (tssoc2550m000)</GUIRef> session.</Paragraph>
		</GeneralSection>
		<GeneralSection><SectionTitle>Service order (activity) status</SectionTitle>
			<Paragraph>SSA ERP updates the status of the service order or service order activity to Planned when the global SRP has been carried out successfully.</Paragraph>
		</GeneralSection>
		<GeneralSection><SectionTitle>Purchase</SectionTitle>
			<List><ListItem>In <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>, only global SRP creates the purchase-order lines, if required.</ListItem>
				<ListItem>SSA ERP creates purchase orders for a service order's material cost lines whose delivery type is By Purchase Order and Estimated Quantity greater than zero (0).</ListItem>
				<ListItem>For a subcontracted service order activity, with the Service/Cost Item field entered, SSA ERP creates a purchase order for the subcontractor's services.</ListItem>
				<ListItem>If the planned delivery date of a purchase item is later than the planned start date of the service order, the Required delivery date %1$u001 for item %2$s not feasible message is printed in the process report.</ListItem>
				<ListItem>The buy-from business partner for the purchase item is determined as follows: <ProcedureList><ListItem>The buy-from business partner of the material line ( <GUIRef href="/baanerp/ts/soc/tssoc2120m000" role="session">Service Order Estimated Material Costs (tssoc2120m000)</GUIRef>.</ListItem>
						<ListItem>The buy-from business partner of item/supplier information ( <GUIRef href="/baanerp/td/ipu/tdipu0110m000" role="session">Item - Purchase Business Partner (tdipu0110m000)</GUIRef>.</ListItem>
						<ListItem>The buy-from business partner of the item purchase data ( <GUIRef href="/baanerp/td/ipu/tdipu0110m000" role="session">Item - Purchase Business Partner (tdipu0110m000)</GUIRef>.</ListItem>
					</ProcedureList>
				</ListItem>
			</List>
			<Note><SectionTitle>Note</SectionTitle>
				<List><ListItem>The selected business partner or its parent business partner must also have a pay-to role. If this role does not exist, SSA ERP prints a message on the error report and does not create the purchase order.</ListItem>
					<ListItem>If the planned delivery date of a purchase item is later than the planned start date of the service order, SSA ERP displays a message.</ListItem>
				</List>
			</Note>
		</GeneralSection>
		<GeneralSection><SectionTitle>Materials</SectionTitle>
			<List><ListIntro>If the statuses of the service order and service-order activity are Free, global SRP creates soft allocations for the required items, which means:</ListIntro>
				<ListItem>Items with a delivery type of From Warehouse, From Warehouse in Car, From Warehouse by Transp., or From Service Kit are listed in the <GUIRef href="/baanerp/wh/inp/whinp1501m000" role="session">Order - Planned Inventory Transactions (whinp1501m000)</GUIRef> session with the transaction type - (Planned Issue).</ListItem>
				<ListItem>Items with a delivery type of either To Warehouse or Tom Warehouse by Transport (materials expected to be received) are listed in the <GUIRef href="/baanerp/wh/inp/whinp1501m000" role="session">Order - Planned Inventory Transactions (whinp1501m000)</GUIRef> session with the transaction type + (Planned Receipt).</ListItem>
			</List>
		</GeneralSection>
		<GeneralSection><SectionTitle>Tools</SectionTitle>
			<List><ListItem>For other costs lines whose <Link href="/baanerp/ts/glossary/glossary#000403" role="glossary">cost type</Link> is Tooling, the required tool is soft allocated, listed in the <GUIRef href="/baanerp/ti/trp/titrp0511m000" role="session">Estimated Tool Requirements (titrp0511m000)</GUIRef> session, with a Tool Requirement Status of Requested for the period from the Earliest Start Time until the Latest Finish Time.</ListItem>
				<ListItem>If these times are not available, the period from the Planned Start Time until the <Link href="/baanerp/ts/soc/tssoc2100m000#tssoc200.pftm" role="fieldhelp">Planned Finish Time</Link> is used.</ListItem>
				<ListItem>Tool allocation also takes place when a tool must be refurbished, which is when the selected serialized item of the service order activity is of item type Tool in the <GUIRef href="/baanerp/tc/ibd/tcibd0101s000" role="session">Item - General (tcibd0101s000)</GUIRef> session. The Tool Requirements Planning check box in the <GUIRef href="/baanerp/tc/com/tccom0100s000" role="session">Implemented Software Components (tccom0100s000)</GUIRef> session must be selected to implement tooling.</ListItem>
			</List>
		</GeneralSection>
		<GeneralSection><SectionTitle>Reports</SectionTitle>
			<List><ListItem>Process report: Lists all the service orders that are successfully handled by the global SRP, as well as whether an earlier blocked service order is unblocked and processed. The current service order status also appears.</ListItem>
				<ListItem>Error report: Lists all the service orders that are not successfully handled by the global SRP, and the reason why. The current service order status also appears.</ListItem>
			</List>
		</GeneralSection>
		<GeneralSection><SectionTitle>Service Order Status</SectionTitle>
			<Paragraph>After you plan the service order, SSA ERP changes the service order status to Planned.</Paragraph>
		</GeneralSection>
		<GeneralSection><SectionTitle>Parameters</SectionTitle>
			<Paragraph>The following parameters are used:</Paragraph>
			<List><ListIntro>To create traveling cost lines:</ListIntro>
				<ListItem>Travel Distance</ListItem>
				<ListItem>Travel Time</ListItem>
			</List>
			<List><ListIntro>To allocate preferred engineers during service orders planning:</ListIntro>
				<ListItem>Allocate Engineers during Global SRP</ListItem>
			</List>
			<List><ListIntro>For service order signaling and/or blocking:</ListIntro>
				<ListItem>If Credit Limit Is Exceeded</ListItem>
				<ListItem>If Credit Review Is Overdue</ListItem>
				<ListItem>If invoice Is Overdue</ListItem>
				<ListItem>If Business Partner Is Doubtful</ListItem>
			</List>
			<List><ListIntro>For service order procedure step when service blocking must be carried out:</ListIntro>
				<ListItem>First Order Procedure Step for Blocking</ListItem>
			</List>
			<List><ListIntro>For traveling costs:</ListIntro>
				<ListItem>Travel Cost Method</ListItem>
			</List>
			<List><ListIntro>For implementing tooling:</ListIntro>
				<ListItem>Tool Requirements Planning (TRP)</ListItem>
			</List>
		</GeneralSection>
		<GeneralSection><SectionTitle>Release Service Orders</SectionTitle>
			<Paragraph>After you plan the service order, you can release the service order to service engineer to execute the order. Use the <GUIRef href="" role="manual">Release Service Orders (tssoc2200m000)</GUIRef> session to release a group or a batch of service orders with Free or Planned statuses. You must have at least one activity linked to service order. An activity must have either one or more engineers assigned to it or a header engineer for the service order to be released.</Paragraph>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>After you release the service order, SSA ERP changes the service order status to Released.</Paragraph>
			</Note>
		</GeneralSection>
	</GeneralSection>
</ManualTopic>
