<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/soc/tssoc2105m009" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Dispatch Control (tssoc2105m009)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to control communication with the field service engineers. This session displays released service orders that are not yet accepted by the assigned engineer.</Paragraph>
		</AimSection>
		<GeneralSection><List><ListIntro><GUIRef href="" role="menu">Specific</GUIRef> enable you to:</ListIntro>
				<ListItem>Send <Link href="/baanerp/ts/glossary/glossary#000413" role="glossary">paging</Link> messages to service engineers, either automatically or manually.</ListItem>
				<ListItem>View paging messages sent for a single order in the <GUIRef href="/baanerp/ts/soc/tssoc2102m000" role="session">Service Order Paging Log (tssoc2102m000)</GUIRef> session.</ListItem>
				<ListItem>View paging messages sent for all orders in the <GUIRef href="/baanerp/ts/soc/tssoc2503m000" role="session">Service Order Paging Log List (tssoc2503m000)</GUIRef> session.</ListItem>
				<ListItem>View pager details in the <GUIRef href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</GUIRef> session.</ListItem>
				<ListItem>Register the acceptance of an order by a service engineer, and thus stop any automatic paging.</ListItem>
				<ListItem>View service order details in the <GUIRef href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</GUIRef> session.</ListItem>
				<ListItem>View service engineers assigned to an order in the <GUIRef href="/baanerp/ts/soc/tssoc2105m000" role="session">Service Engineer Assignments (tssoc2105m000)</GUIRef> session.</ListItem>
				<ListItem>View service engineers' details in the <GUIRef href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</GUIRef> session.</ListItem>
			</List>
		</GeneralSection>
	</HelpTopic>
	<Fields><FieldHelp ID="tssoc205.esdt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Escalation Date/Time</Title>
			</Header>
			<FuncDesc>The date and time when the service order becomes a <Link href="/baanerp/ts/glossary/glossary#000435" role="glossary">deferred emergency service order</Link>.</FuncDesc>
			<SimpleSection><Paragraph>This field is cleared when the order is accepted.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tssoc205.orno"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Order</Title>
			</Header>
			<FuncDesc>The number used to identify the <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.line"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Line</Title>
			</Header>
			<FuncDesc>The sequence number that enables you to define more than one engineer for a service order.</FuncDesc>
			<DefaultValue><SectionTitle>Default value</SectionTitle>
				<Paragraph><Link href="/baanerp/ts/onlinemanual/000068" role="manual">Numbering</Link>
				</Paragraph>
			</DefaultValue>
		</FieldHelp>
		<FieldHelp ID="tssoc205.acln"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Activity Line</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000046" role="glossary">service-order activity line</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.emno"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Employee</Title>
			</Header>
			<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">service engineer</Link> assigned to the service order.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgcn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Paging Counter</Title>
			</Header>
			<FuncDesc>The number of times a paging message was sent.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>When pages are sent automatically, SSA ERP updates this field. In case of manual paging, you can manually change this field.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pged"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pager Enabled</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service engineer is available for paging.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgrd"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Page Required</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service order requires paging the service engineer.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.actp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Activate Paging</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service employee must be paged.</FuncDesc>
			<SimpleSection><Paragraph><GUIRef href="" role="menu">Specific</GUIRef> provide two paging methods:</Paragraph>
			</SimpleSection>
			<SimpleSection><SectionTitle>Automatic paging</SectionTitle>
				<Paragraph>SSA ERP sends the paging message using the value specified in the <GUIRef href="/baanerp/ts/soc/tssoc2105m009#tssoc205.pgit" role="formfield">Paging Interval [min]</GUIRef> field.</Paragraph>
			</SimpleSection>
			<SimpleSection><SectionTitle>Manual paging</SectionTitle>
				<Paragraph>This method can be required, for example, if the paging server is down, or if you cannot reach an engineer through the common paging system.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgit"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Paging Interval [min]</Title>
			</Header>
			<FuncDesc>The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent.</FuncDesc>
			<DefaultValue><SectionTitle>Default value</SectionTitle>
				<Paragraph>The value specified in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000#tcmcs070.pgit" role="formfield">Page Response Time [min]</GUIRef> field in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</Paragraph>
			</DefaultValue>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>To start automatic paging, on the <GUIRef href="" role="menu">Specific</GUIRef> menu, choose <Link href="/baanerp/ts/soc/tssoc2105m009#send.page" role="commandhelp">Send Pager</Link>, then <GUIRef href="" role="manual">Automatic</GUIRef>. To stop automatic paging, clear the <Link href="/baanerp/ts/soc/tssoc2105m009#tssoc205.actp" role="fieldhelp">Activate Paging</Link> check box.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgdt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Last Page Sent</Title>
			</Header>
			<FuncDesc>The date and time when the last paging message was sent.</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="send.page"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Send Pager</Title>
			</Header>
			<FuncDesc>Use this option to send paging message to the service engineer. The paging message can be sent either automatically or manually. The sent message will be saved as an ASCII file in the folder mentioned in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000#tssoc000.fstm" role="formfield">Folder for Sent Messages</GUIRef> field in the <Link href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</Link> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="start.logging.per.order"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pager Log - Per Order</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/soc/tssoc2102m000" role="session">Service Order Paging Log (tssoc2102m000)</GUIRef> session</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="start.logging"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pager Log - All Orders</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/soc/tssoc2503m000" role="session">Service Order Paging Log List (tssoc2503m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="open.pager.data"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pager Details</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="accept.order"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Accept</Title>
			</Header>
			<FuncDesc>This option is used after a paging message is sent to the service engineer. This is the ackowledgement from the service engineer that he / she is ready to execute the service order.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="open.orders"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Orders</Title>
			</Header>
			<FuncDesc>Starts the <Link href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</Link> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="open.engineers"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Engineer Assignments</Title>
			</Header>
			<FuncDesc>Starts the <Link href="/baanerp/ts/soc/tssoc2105m000" role="session">Service Engineer Assignments (tssoc2105m000)</Link> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="tsmdm1140m000"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Employee Details</Title>
			</Header>
			<FuncDesc>Starts the <Link href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</Link> session to view the service employee details.</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
