<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/diffsp1/ts/onlinemanual/tsclmDiff61SP1" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Management</Title>
		<Keyword><Level1>Differences <GUIRef>SSA ERP LN 6.1 SP1</GUIRef></Level1>
		</Keyword>
		<Keyword><Level1>Call Management</Level1>
		</Keyword>
	</Header>
	<AimSection><Paragraph>This topic describes the differences between the Call Management module in SSA ERP LN 6.1 and in SSA ERP LN 6.1 SP1 that are not already discussed in other Differences topics.</Paragraph>
	</AimSection>
	<GeneralSection><SectionTitle>New and changed functionality</SectionTitle>
		<List><ListItem>The Reported Problem, Expected Problem and Actual Problem check box has been added to the <Link href="/baanerp/ts/clm/tsclm3130m000" role="session">Problems (tsclm3130m000)</Link>.</ListItem>
			<ListItem>You can use <Link href="/baanerp/ts/clm/tsclm3131m000" role="session">Problems and Serialized Item Groups (tsclm3131m000)</Link> session to view and maintain problem by each Serialized Item Group.</ListItem>
			<ListItem>You can use <Link href="/baanerp/ts/clm/tsclm3136m000" role="session">Solutions and Serialized Item Groups (tsclm3136m000)</Link> session to view and maintain solution by each Serialized Item Group.</ListItem>
		</List>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/diffsp1/ts/onlinemanual/000010Diff61SP1" role="manual">Probability Analysis</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
