<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000053" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">To complete service order activities</Title>
		<Keyword><Level1>Service order activities</Level1>
			<Level2>complete</Level2>
		</Keyword>
		<Keyword><Level1>Complete service order activities</Level1>
		</Keyword>
	</Header>
	<AimSection><Paragraph>Use this process to set the service order status to Completed.</Paragraph>
	</AimSection>
	<ProcedureSection><SectionTitle>How to complete the Service Order</SectionTitle>
		<Steps><StepsIntro>After the service engineer completes the activities on the service order, you can change the service order status to Completed.</StepsIntro>
			<Step><StepTitle>Select Service order</StepTitle>
				<Paragraph>Select the service order for which activities are completed by the service engineer, from the <GUIRef href="" role="manual">Service Orders (tssoc2100m000)</GUIRef> session.</Paragraph>
			</Step>
			<Step><StepTitle>Select the activities</StepTitle>
				<Paragraph>Select the activities for which status must be set to Completed from the <GUIRef href="" role="manual">Service Order - Lines (tssoc2100m100)</GUIRef> session. On the Specific menu, click Complete to set the service order activities status to Completed. If more than one activities are present for the service order, you must set the status of each activities to completed.</Paragraph>
			</Step>
			<Step><StepTitle>Completed</StepTitle>
				<Paragraph>When all the activities are set to Completed, the service order status changes to Completed.</Paragraph>
			</Step>
		</Steps>
	</ProcedureSection>
	<GeneralSection><SectionTitle>Preliminary Checks</SectionTitle>
		<List><ListIntro>Before a service order activity status is set to Completed, SSA ERP checks the following:</ListIntro>
			<ListItem>All related warehouse orders must be Completed.</ListItem>
			<ListItem>All related purchase orders must be Completed.</ListItem>
			<ListItem>The service-order activity status must be Released.</ListItem>
		</List>
		<GeneralSection><SectionTitle>What attributes gets affected?</SectionTitle>
		</GeneralSection>
		<List><ListIntro>If the service order activity is Completed, SSA ERP carries out the following actions:</ListIntro>
			<ListItem>Return material (RMA) deliveries are created for items that are indicated as Repairable, using the Repairable check box in the <GUIRef href="/baanerp/ts/mdm/tsmdm2100m000" role="session">Items - Service (tsmdm2100m000)</GUIRef> session.</ListItem>
			<ListItem>For the relevant delivery types, parameters are available in the <Link href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</Link> session to control the automatic generation of return deliveries for non-consumed spare parts. These parameters are:</ListItem>
		</List>
		<List><ListIntro>If the service order activity is Completed, SSA ERP carries out the following actions:</ListIntro>
			<ListItem><Link href="/baanerp/ts/soc/tssoc0100m000#tssoc000.rtwh" role="fieldhelp">Delivery Type 'From Warehouse'</Link>.</ListItem>
			<ListItem><Link href="/baanerp/ts/soc/tssoc0100m000#tssoc000.rtdr" role="fieldhelp">Delivery Type 'From Warehouse by Transport'</Link>.</ListItem>
			<ListItem><Link href="/baanerp/ts/soc/tssoc0100m000#tssoc000.rtpo" role="fieldhelp">Delivery Type 'From Purchase Order'</Link>.</ListItem>
		</List>
		<Paragraph>The quantity of a spare part to be returned is calculated by subtracting the actual delivered quantity from the estimated quantity. If an activity is Completed, SSA ERP generates the warehouse orders for the quantity to be returned.</Paragraph>
		<List><ListIntro>Automatic return deliveries are possible for the following delivery types:</ListIntro>
			<ListItem><GUIRef href="/baanerp/ts/domains/mdm.dltp#warh" role="enum">From Warehouse</GUIRef>: For external service type a warehouse transfer is generated. For internal service type the warehouse order is defined as planned receipt.</ListItem>
			<ListItem><GUIRef href="/baanerp/ts/domains/mdm.dltp#warh.direct" role="enum">From Warehouse by Transp.</GUIRef>: A warehouse transfer order must be generated.</ListItem>
			<ListItem><GUIRef href="/baanerp/ts/domains/mdm.dltp#purch.order" role="enum">By Purchase Order</GUIRef>: A warehouse transfer order must be generated.</ListItem>
		</List>
	</GeneralSection>
</ManualTopic>
