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<ManualTopic ID="/baanerp/td/onlinemanual/000086" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">To calculate ratings for subjective criteria</Title>
		<Keyword><Level1>Subjective criteria ratings</Level1>
			<Level2>calculating</Level2>
		</Keyword>
		<Keyword><Level1>subjective criteria ratings</Level1>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph>The calculation of the ratings for the <Link href="/baanerp/td/glossary/glossary#000249" role="glossary">subjective criteria</Link> is the third stage in the vendor rating calculation procedure.</Paragraph>
		<ProcedureList><ListIntro>SSA ERP completes the following steps:</ListIntro>
			<ListItem>Retrieves the subjective values per business partner from the <GUIRef href="/baanerp/td/pur/tdpur8193m000" role="session">Questionnaire Results (tdpur8193m000)</GUIRef> session.</ListItem>
			<ListItem>Assigns the percentage values, which are stated in the <GUIRef href="/baanerp/td/pur/tdpur8192m000" role="session">Vendor Rating Subjective Values (tdpur8192m000)</GUIRef> session, to the corresponding subjective values.</ListItem>
			<ListItem>Calculates the average rating for each subjective criterion per business partner.</ListItem>
		</ProcedureList>
		<Paragraph>The overall rating of a business partner/subjective criterion combination is calculated as follows:</Paragraph>
		<Formula><Paragraph UserLevel="Novice" UserType="Taskuser">Overall rating per criterion = Sum (% values) / Number of occurrences </Paragraph>
			<FigLegend><LegendEntry><Symbol>Sum (% values)</Symbol>
					<Desc>All percentage values that are assigned to one 
business-partner/subjective criterion combination. 
		</Desc>
				</LegendEntry>
				<LegendEntry><Symbol>Number of occurrences </Symbol>
					<Desc>The number of times that percentage values are assigned 
for the business-partner/subjective criterion combination.
A not applicable value is not taken into account. 		</Desc>
				</LegendEntry>
			</FigLegend>
		</Formula>
		<ExampleSection><SectionTitle>Example 1</SectionTitle>
			<List><ListIntro>A business partner is rated on two subjective criteria by several employees:</ListIntro>
				<ListItem>CS = customer service.</ListItem>
				<ListItem>DS = delivery service.</ListItem>
			</List>
			<TABLE border="1"><TBODY><TR><TH>Subjective Criterion</TH>
						<TH>Subjective Value</TH>
						<TH>% value</TH>
						<TH>Employee</TH>
					</TR>
					<TR><TD>CS</TD>
						<TD>Average</TD>
						<TD>50</TD>
						<TD>Arthur</TD>
					</TR>
					<TR><TD>DS</TD>
						<TD>Excellent</TD>
						<TD>80</TD>
						<TD>Arthur</TD>
					</TR>
					<TR><TD>CS</TD>
						<TD>Good</TD>
						<TD>60</TD>
						<TD>Bob</TD>
					</TR>
					<TR><TD>DS</TD>
						<TD>Good</TD>
						<TD>60</TD>
						<TD>Bob</TD>
					</TR>
					<TR><TD>CS</TD>
						<TD>Poor</TD>
						<TD>40</TD>
						<TD>Carol</TD>
					</TR>
					<TR><TD>DS</TD>
						<TD>Not applicable</TD>
						<TD>**</TD>
						<TD>Carol</TD>
					</TR>
				</TBODY>
			</TABLE>
			<Paragraph></Paragraph>
			<List><ListIntro>The overall ratings for the business partner/subjective criterion combination are:</ListIntro>
				<ListItem>CS = (50 + 60 + 40) / 3 = 50%</ListItem>
				<ListItem>DS = (80 + 60 ) / 2 = 70%</ListItem>
			</List>
			<List><ListIntro>After the calculation, SSA ERP writes the ratings to the following sessions:</ListIntro>
				<ListItem><GUIRef href="/baanerp/td/pur/tdpur8102m000" role="session">Vendor Ratings by Period (tdpur8102m000)</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/td/pur/tdpur8102m100" role="session">Vendor Ratings by Criterion (tdpur8102m100)</GUIRef>
				</ListItem>
			</List>
		</ExampleSection>
		<ExampleSection><SectionTitle>Example 2</SectionTitle>
			<Paragraph>The same example is used as stated above, but this time the subjective criterion CS contains three sub-criteria. The sub-criteria have the following weightings:</Paragraph>
			<TABLE border="1"><TBODY><TR><TH>Sub-criteria</TH>
						<TH>Weighting</TH>
					</TR>
					<TR><TD>Flexibility</TD>
						<TD>0.4</TD>
					</TR>
					<TR><TD>Call Handling</TD>
						<TD>0.2</TD>
					</TR>
					<TR><TD>Support</TD>
						<TD>0.4</TD>
					</TR>
				</TBODY>
			</TABLE>
			<Paragraph>The following percentage values are assigned:</Paragraph>
			<TABLE border="1"><TBODY><TR><TH>Subjective Criterion</TH>
						<TH>Subjective Value</TH>
						<TH>% Value</TH>
						<TH>Employee</TH>
					</TR>
					<TR><TD>Flexibility</TD>
						<TD>Average</TD>
						<TD>50</TD>
						<TD>Arthur</TD>
					</TR>
					<TR><TD>Call Handling</TD>
						<TD>Excellent</TD>
						<TD>80</TD>
						<TD>Arthur</TD>
					</TR>
					<TR><TD>Support</TD>
						<TD>Poor</TD>
						<TD>40</TD>
						<TD>Arthur</TD>
					</TR>
					<TR><TD>DS</TD>
						<TD>Excellent</TD>
						<TD>80</TD>
						<TD>Arthur</TD>
					</TR>
					<TR><TD>Flexibility</TD>
						<TD>Good</TD>
						<TD>60</TD>
						<TD>Bob</TD>
					</TR>
					<TR><TD>Call Handling</TD>
						<TD>Average</TD>
						<TD>50</TD>
						<TD>Bob</TD>
					</TR>
					<TR><TD>Support</TD>
						<TD>Good</TD>
						<TD>60</TD>
						<TD>Bob</TD>
					</TR>
					<TR><TD>DS</TD>
						<TD>Good</TD>
						<TD>60</TD>
						<TD>Bob</TD>
					</TR>
					<TR><TD>Flexibility</TD>
						<TD>Poor</TD>
						<TD>40</TD>
						<TD>Carol</TD>
					</TR>
					<TR><TD>Call Handling</TD>
						<TD>Excellent</TD>
						<TD>80</TD>
						<TD>Carol</TD>
					</TR>
					<TR><TD>Support</TD>
						<TD>(not appl.)</TD>
						<TD>0</TD>
						<TD>Carol</TD>
					</TR>
					<TR><TD>DS</TD>
						<TD>(not appl.)</TD>
						<TD>0</TD>
						<TD>Carol</TD>
					</TR>
				</TBODY>
			</TABLE>
		</ExampleSection>
		<ProcedureSection><Steps><Step><StepTitle>To calculate the overall ratings</StepTitle>
					<Paragraph>SSA ERP calculates the overall ratings for the business partner/subjective criterion combination.</Paragraph>
					<Formula><Paragraph UserLevel="Novice" UserType="Taskuser">
- Flexibility   = (50+60+40)/3 = 50%
- Call Handling =	(80+50+80)/3 = 70%
- Support       = (40+60)/2    = 50%
- DS            = (80+60)/2    = 70%</Paragraph>
					</Formula>
				</Step>
				<Step><StepTitle>To calculate the rating of the parent subjective criteria</StepTitle>
					<Paragraph>SSA ERP calculates the rating of the parent subjective criteria, in this example CS, as follows:</Paragraph>
					<Formula><Paragraph UserLevel="Novice" UserType="Taskuser">
Parent criteria rating = sum (child criteria % values *	weightings)

Flexibility   = 50% * 0.4    = 20
Call handling = 70% * 0.2    = 14
Support     		= 50% * 0.4    = 20 
CS rating     = 20 + 14 + 20 = 54%</Paragraph>
					</Formula>
				</Step>
				<Step><StepTitle>To write the ratings</StepTitle>
					<List><ListIntro>After the calculation, SSA ERP writes the ratings to the following sessions:</ListIntro>
						<ListItem><GUIRef href="/baanerp/td/pur/tdpur8102m000" role="session">Vendor Ratings by Period (tdpur8102m000)</GUIRef>
						</ListItem>
						<ListItem><GUIRef href="/baanerp/td/pur/tdpur8102m100" role="session">Vendor Ratings by Criterion (tdpur8102m100)</GUIRef>
						</ListItem>
					</List>
				</Step>
			</Steps>
		</ProcedureSection>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000087" role="manual">To update overall vendor rating</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000088" role="manual">Moving average</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000089" role="manual">Smoothing factor</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000090" role="manual">To update vendor rating process</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000081" role="manual">To calculate actual weightings</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000082" role="manual">To calculate ratings for objective criteria</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000083" role="manual">To calculate ratings for objective criteria (step 1)</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000084" role="manual">To calculate ratings for objective criteria (step 2)</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/td/onlinemanual/000085" role="manual">To calculate ratings for objective criteria (step 3)</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
