<?xml version="1.0" encoding="utf-8"?>
<OptionList ID="/baanerp/ts/domains/soc.osta.order" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service order status</Title>
	</Header>
	<ListValue><Value>Free</Value>
		<Paragraph>The status when you first define a service order.</Paragraph>
	</ListValue>
	<ListValue><Value>Planned</Value>
		<Paragraph>When you plan a service order by means of the <GUIRef href="/baanerp/ts/soc/tssoc2260m000" role="session">Run Global SRP (tssoc2260m000)</GUIRef> session, the service order status changes from <GUIRef href="/baanerp/ts/domains/soc.osta#free" role="enum">Free</GUIRef> to <GUIRef href="/baanerp/ts/domains/soc.osta#planned" role="enum">Planned</GUIRef>.</Paragraph>
	</ListValue>
	<ListValue><Value>Released</Value>
		<Paragraph>Under this status the service engineer carries out the service order. You can change the service order's status to <GUIRef href="/baanerp/ts/domains/soc.osta#released" role="enum">Released</GUIRef> when you plan the service order by means of the <GUIRef href="/baanerp/ts/soc/tssoc2260m000" role="session">Run Global SRP (tssoc2260m000)</GUIRef> session, or when you choose <GUIRef href="/baanerp/ts/soc/tssoc2100m000#exec.user.1" role="formcommand">Release</GUIRef> on the <GUIRef href="" role="menu">Specific</GUIRef> menu in the <GUIRef href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</GUIRef> session.</Paragraph>
	</ListValue>
	<ListValue><Value>Completed</Value>
		<Paragraph>The status of service orders that are successfully carried out. To change a service order's status from <GUIRef href="/baanerp/ts/domains/soc.osta#released" role="enum">Released</GUIRef> to <GUIRef href="/baanerp/ts/domains/soc.osta#completed" role="enum">Completed</GUIRef>, choose <GUIRef href="/baanerp/ts/soc/tssoc2100m000#set.status.to.completed" role="formcommand">Complete...</GUIRef> on the <GUIRef href="" role="menu">Specific</GUIRef> menu in the <GUIRef href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</GUIRef> session. The service order is then removed from the planning system.</Paragraph>
	</ListValue>
	<ListValue><Value>Costed</Value>
		<Paragraph>The status of financially approved service orders. To change a service order's status to <GUIRef href="/baanerp/ts/domains/soc.osta#costed" role="enum">Costed</GUIRef> (only possible if the status is <GUIRef href="/baanerp/ts/domains/soc.osta#released" role="enum">Released</GUIRef> or <GUIRef href="/baanerp/ts/domains/soc.osta#completed" role="enum">Completed</GUIRef> ), choose <GUIRef href="/baanerp/ts/soc/tssoc2100m000#set.status.to.costed" role="formcommand">Cost...</GUIRef> on the <GUIRef href="" role="menu">Specific</GUIRef> menu in the <GUIRef href="/baanerp/ts/soc/tssoc2100m000" role="session">Service Orders (tssoc2100m000)</GUIRef> session.</Paragraph>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>Before you change the status to <GUIRef href="/baanerp/ts/domains/soc.osta#costed" role="enum">Costed</GUIRef>, make sure that all the service order's actual <Link href="/baanerp/ts/glossary/glossary#CostLines.ts" role="glossary">cost lines</Link> are entered, and financially approved.</Paragraph>
		</Note>
	</ListValue>
	<ListValue><Value>Closed</Value>
		<Paragraph>You can change a service order's status from <GUIRef href="/baanerp/ts/domains/soc.osta#costed" role="enum">Costed</GUIRef> to <GUIRef href="/baanerp/ts/domains/soc.osta#closed" role="enum">Closed</GUIRef> by means of the <GUIRef href="/baanerp/ts/soc/tssoc2201m000" role="session">Close Service Orders and Copy to History (tssoc2201m000)</GUIRef> session. Service orders with the status <GUIRef href="/baanerp/ts/domains/soc.osta#closed" role="enum">Closed</GUIRef> cannot have their data changed.</Paragraph>
	</ListValue>
	<ListValue><Value>Canceled</Value>
		<Paragraph>You can cancel service orders of status <GUIRef href="/baanerp/ts/domains/soc.osta#planned" role="enum">Planned</GUIRef>, or <GUIRef href="/baanerp/ts/domains/soc.osta#released" role="enum">Released</GUIRef>, by means of the <GUIRef href="/baanerp/ts/soc/tssoc2204m000" role="session">Cancel Service Order (tssoc2204m000)</GUIRef> session, but only if all the activities linked to the service orders have the status <GUIRef href="/baanerp/ts/domains/soc.osta#planned" role="enum">Planned</GUIRef> or <GUIRef href="/baanerp/ts/domains/soc.osta#released" role="enum">Released</GUIRef> and have no actual costs booked.</Paragraph>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>If costs are already invoiced (cost line status is <GUIRef href="/baanerp/ts/domains/soc.clst#costed" role="enum">Costed</GUIRef> or <GUIRef href="/baanerp/ts/domains/soc.clst#posted" role="enum">Posted to Finance</GUIRef> ), you cannot change the status of the service order and its related activities to <GUIRef href="/baanerp/ts/domains/soc.osta#canceled" role="enum">Canceled</GUIRef>.</Paragraph>
		</Note>
	</ListValue>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/domains/soc.osta.activity" role="manual">Service-order activity status</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/soc.osta.overview" role="manual">Order status and cost lines</Link>
		</RelTopic>
	</RelatedTopics>
</OptionList>
