<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3135m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solutions (tsclm3135m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to list and maintain details of solutions to calls in the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module. You can use the solutions to construct a <Link href="/baanerp/ts/glossary/glossary#DiagnoTree.ts" role="glossary">diagnostic tree</Link> to diagnose calls.</Paragraph>
		</AimSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm335.cstn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution</Title>
			</Header>
			<FuncDesc>The code of the solution.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm335.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>A brief description of the solution.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm335.adur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Duration</Title>
			</Header>
			<FuncDesc>The default time required to carry out the solution.</FuncDesc>
			<SimpleSection><Paragraph>If you do not measure the duration for the call in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session using the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#exec.user.2" role="formcommand">Start/Stop Timer</GUIRef> command on the <GUIRef href="" role="menu">Specific</GUIRef> menu, or the corresponding button on the toolbar, the default time to solve the call will be equal to the actual time to solve the call.</Paragraph>
				<List><ListIntro>The default duration is used if:</ListIntro>
					<ListItem>The call is transferred to a <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link>.</ListItem>
					<ListItem>An invoice is created for the call.</ListItem>
				</List>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tsclm335.exyn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Solution</Title>
			</Header>
			<FuncDesc>If this check box is selected, <Link href="/baanerp/ts/glossary/glossary#Solutions.ts" role="glossary">solution</Link> code can be used as the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> in <GUIRef href="" role="manual">Call</GUIRef> and <GUIRef href="" role="manual">Order System</GUIRef>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm335.esyn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Solution</Title>
			</Header>
			<FuncDesc>If this check box is selected, Solution code can be used as the <Link href="/baanerp/ts/glossary/glossary#000060" role="glossary">actual solution</Link> in <GUIRef href="" role="manual">Call</GUIRef> and <GUIRef href="" role="manual">Order System</GUIRef>.</FuncDesc>
		</FieldHelp>
	</Fields>
</Session>
