<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3120m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Diagnostic Tree (tsclm3120m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to construct, maintain, and use <Link href="/baanerp/ts/glossary/glossary#DiagnoTree.ts" role="glossary">diagnostic trees</Link> to solve calls in the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module.</Paragraph>
		</AimSection>
		<GeneralSection><Paragraph>You construct and maintain diagnostic trees by means of the overview and details sessions. In the overview session, you select the question which</Paragraph>
			<Paragraph>is to be the start point of a diagnostic tree. In the details session, you can list the possible related answers. For each related answer, you can define a problem, solution, and follow-up question.</Paragraph>
			<Paragraph>To diagnose calls by means of a diagnostic tree, for best results, use the graphical form. If, on the <GUIRef href="" role="menu">Specific</GUIRef> menu of the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session, you select <GUIRef href="/baanerp/ts/clm/tsclm1100m000#exec.user.9" role="formcommand">Diagnostic Tree (Graphical)</GUIRef>, SSA ERP displays the graphic version of the diagnostic tree of the question selected in the <GUIRef href="/baanerp/ts/clm/tsclm3121m000#tsclm300.qstn" role="formfield">Question</GUIRef> field.</Paragraph>
		</GeneralSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000347" role="manual">Solution Control</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm320.cqst"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Question</Title>
			</Header>
			<FuncDesc>The code of the question for which you list the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answers</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm300.qstn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Question</Title>
			</Header>
			<FuncDesc>A brief description of the question.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm320.seqn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Seq. No.</Title>
			</Header>
			<FuncDesc>The number given to distinguish the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link> from the other related answers listed for the start question.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm320.cswr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Related Answer</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link>, selected from the <GUIRef href="/baanerp/ts/clm/tsclm3105m000" role="session">Answers (tsclm3105m000)</GUIRef> session.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm305.nswr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Related Answer</Title>
			</Header>
			<FuncDesc>The description of the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm320.item"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Item of Rel. Answer</Title>
			</Header>
			<FuncDesc>The code of the item that the related answer refers to.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="exp.prb"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Problem</Title>
			</Header>
			<FuncDesc>If this check box is selected, an <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link> has been defined for the related answer.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="exp.sol"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Solution</Title>
			</Header>
			<FuncDesc>If this check box is selected, an <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> has been defined for the related answer.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="txta.yn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Diagnostic Text</Title>
			</Header>
			<FuncDesc>If this check box is selected, a diagnostic text has been created for the related answer.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/basictasks/000007" role="manual">To use texts</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm320.fqst"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Follow-up Question</Title>
			</Header>
			<FuncDesc>An additional question to be asked if the caller gives the related answer.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<List><ListItem>If, on the <GUIRef href="" role="menu">Specific</GUIRef> menu, you select <GUIRef href="/baanerp/ts/clm/tsclm3120m000#exec.user.0" role="formcommand">Follow-up Question</GUIRef>, SSA ERP enters this question into the <GUIRef href="/baanerp/ts/clm/tsclm3120m000#tsclm320.cqst" role="formfield">Question</GUIRef> field of this session, so you can add related answers to the follow-up question.</ListItem>
					<ListItem>If you select a question that is already a start point of a diagnostic tree, the question's entire diagnostic tree, which includes all of the question's related answers, associated items, <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problems</Link>, <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solutions</Link>, and follow-up questions, is added.</ListItem>
				</List>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tcibd001.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The name or description of the item that the related answer refers to.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm320.cprl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Problem</Title>
			</Header>
			<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link>, which is based on the <Link href="/baanerp/ts/glossary/glossary#000063" role="glossary">related answer</Link>.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>After the problem is solved, you can register the established solution, which can differ from the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link>, in the <GUIRef href="/baanerp/ts/clm/tsclm3140m000" role="session">Solution Control (tsclm3140m000)</GUIRef> session.</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000347" role="manual">Solution Control</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm330.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Problem</Title>
			</Header>
			<FuncDesc>A brief description of the problem.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm320.cstn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Solution</Title>
			</Header>
			<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> to the <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link>.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>After the problem is solved, you can register the established solution, which can differ from the expected solution, in the <GUIRef href="/baanerp/ts/clm/tsclm3140m000" role="session">Solution Control (tsclm3140m000)</GUIRef> session.</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000347" role="manual">Solution Control</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm335.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Solution</Title>
			</Header>
			<FuncDesc>A brief description of the solution.</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="exec.user.2"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Diagnostic Tree (Graphical)</Title>
			</Header>
			<FuncDesc>Click this button to open the graphic version of the <GUIRef href="/baanerp/ts/clm/tsclm3120m000" role="session">Diagnostic Tree (tsclm3120m000)</GUIRef> session, with your selected item's start question as the beginning point.</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
