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<ManualTopic ID="/baanerp/ts/onlinemanual/000372" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Notification for existing calls</Title>
		<Keyword><Level1>Call Management</Level1>
		</Keyword>
	</Header>
	<AimSection><Paragraph>When you register a new call, SSA ERP notifies you of the calls registered previously for the <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine.tc" role="glossary">sold-to business partner</Link>, <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link>, or <Link href="/baanerp/ts/glossary/glossary#Objects.ts" role="glossary">serialized item</Link>.</Paragraph>
		<Paragraph>SSA ERP notifies about the calls that are completed, in process, or registered by other call takers with the customer.</Paragraph>
	</AimSection>
	<GeneralSection><Paragraph>To control the search for existing calls, the user can set the <GUIRef href="" role="manual">Search Based on</GUIRef> and <GUIRef href="" role="manual">Show message if There Are Existing Calls</GUIRef> parameters in the <GUIRef href="" role="manual">Call Parameter (tsclm0100m000)</GUIRef> session.</Paragraph>
		<Paragraph>When a new call is registered, SSA ERP searches for existing calls based on the following attributes:</Paragraph>
		<List><ListItem><GUIRef href="" role="manual">None:</GUIRef> When a new call is registered, SSA ERP does not search for existing calls.</ListItem>
			<ListItem><Link href="/baanerp/tc/glossary/glossary#SoldtoBusine.tc" role="glossary">sold-to business partner</Link>: When a new call is registered, SSA ERP checks for any existing calls for the sold-to business partner specified for the call.</ListItem>
			<ListItem><Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link>: When a new call is registered, SSA ERP Service checks if for any existing calls for the cluster specified for the call.</ListItem>
			<ListItem><Link href="/baanerp/ts/glossary/glossary#Objects.ts" role="glossary">serialized item</Link>: When a new call is registered, SSA ERP Service checks for are any existing calls for the cluster specified for the call.</ListItem>
		</List>
		<Paragraph>If any existing calls meet the search conditions specified, SSA ERP Service notifies the user, who can view the existing calls according to the parameters set.</Paragraph>
		<Paragraph>By viewing the existing calls, the user can determine whether a call was in fact logged previously, which helps the user to avoid duplicate calls to view and update the existing calls.</Paragraph>
		<ExampleSection><SectionTitle>Example</SectionTitle>
			<Paragraph>The <GUIRef href="" role="manual">Search Based On</GUIRef> field is set to <GUIRef href="" role="manual">Sold-to Business Partner</GUIRef> and the <GUIRef href="" role="manual">Show Message if There Are Existing Calls</GUIRef> check box is selected. In that case, if the user registers a call for Sold-to Business Partner A, SSA ERP Service notifies the user about all the existing calls for Sold-to Business Partner A.</Paragraph>
		</ExampleSection>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>From the <GUIRef href="" role="manual">Specific</GUIRef> menu in the <GUIRef href="" role="manual">Calls (tsclm1100m000)</GUIRef> Session, the user can always view the existing calls by <GUIRef href="" role="manual">Sold-to Business Partner</GUIRef>, <GUIRef href="" role="manual">Cluster,</GUIRef> or <GUIRef href="" role="manual">Serialized Item</GUIRef>.</Paragraph>
		</Note>
	</GeneralSection>
</ManualTopic>
