<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000351" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">To cancel a maintenance sales order</Title>
		<Keyword><Level1>Cancel a maintenance sales order</Level1>
		</Keyword>
		<Keyword><Level1>Maintenance sales order</Level1>
			<Level2>cancel</Level2>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph>With the <GUIRef href="/baanerp/ts/msc/tsmsc1210m000" role="session">Cancel Maintenance Sales Order - Item Line (tsmsc1210m000)</GUIRef> session, you can cancel a maintenance sales order including all its order lines, or a single maintenance sales order line. A cancel reason and cancel date must be entered (additional cancel text is optional). Printing a process and an error report is optional.</Paragraph>
		<List><ListIntro>To cancel a sales order (line) you must be sure that:</ListIntro>
			<ListItem>No actual costs and revenues are recorded on this sales order (line).</ListItem>
			<ListItem>The status of the order and the related item lines is <GUIRef href="/baanerp/ts/domains/msc.stat#free" role="enum">Free</GUIRef> or <GUIRef href="/baanerp/ts/domains/msc.stat#inprocess" role="enum">In Process</GUIRef>.</ListItem>
			<ListItem>If the sales order is created for a service contract, the status of the service contract must be <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="enum">Active</GUIRef> or <GUIRef href="/baanerp/ts/domains/ctm.scon#canceled" role="enum">Canceled</GUIRef>.</ListItem>
			<ListItem>The status of all item lines must be <GUIRef href="/baanerp/ts/domains/msc.stat#cancel" role="enum">Canceled</GUIRef>.</ListItem>
			<ListItem>The reason code, cancel text and cancel date are filled on the sales order.</ListItem>
		</List>
		<List><ListIntro>If you cancel a maintenance sales order, the following applies:</ListIntro>
			<ListItem>The status of the sales order activity is <GUIRef href="/baanerp/ts/domains/soc.osta#canceled" role="enum">Canceled</GUIRef>.</ListItem>
			<ListItem>The materials that are allocated for the sales order are canceled.</ListItem>
			<ListItem>The warehouse orders that are created for the sales order will be canceled if the items/materials are not issued or received yet. If the items/materials are issued or received, return deliveries are created (warehouse orders of type <GUIRef href="/baanerp/wh/domains/inh.ittp#transfer" role="enum">Transfer</GUIRef> ).</ListItem>
			<ListItem>If the sales order is created from a call, the status of the call is <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="enum">Solved</GUIRef>.</ListItem>
			<ListItem>If tools are required to carry out the sales order, the tool requirements are removed from the <GUIRef href="/baanerp/ti/trp/titrp0511m000" role="session">Estimated Tool Requirements (titrp0511m000)</GUIRef> session.</ListItem>
		</List>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>Sales orders that are blocked, cannot be canceled.</Paragraph>
		</Note>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000046" role="manual">To unblock calls, service orders, and sales orders</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
