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<ManualTopic ID="/baanerp/ts/onlinemanual/000066" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage procedure</Title>
		<Keyword><Level1>Coverage procedure</Level1>
		</Keyword>
	</Header>
	<GeneralSection><List><ListIntro>Use the following sessions to register and modify the costs incurred during the execution of a <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link>:</ListIntro>
			<ListItem><GUIRef href="/baanerp/ts/soc/tssoc2120m000" role="session">Service Order Estimated Material Costs (tssoc2120m000)</GUIRef>
			</ListItem>
			<ListItem><GUIRef href="/baanerp/ts/soc/tssoc2121m000" role="session">Service Order Actual Material Costs (tssoc2121m000)</GUIRef>
			</ListItem>
			<ListItem><GUIRef href="/baanerp/ts/soc/tssoc2130m000" role="session">Service Order Estimated Labor Costs (tssoc2130m000)</GUIRef>
			</ListItem>
			<ListItem><GUIRef href="/baanerp/ts/soc/tssoc2131m000" role="session">Service Orders Actual Labor Costs (tssoc2131m000)</GUIRef>
			</ListItem>
			<ListItem><GUIRef href="/baanerp/ts/soc/tssoc2140m000" role="session">Service Order Estimated Other Costs (tssoc2140m000)</GUIRef>
			</ListItem>
			<ListItem><GUIRef href="/baanerp/ts/soc/tssoc2141m000" role="session">Service Order Actual Other Costs (tssoc2141m000)</GUIRef>
			</ListItem>
		</List>
		<Paragraph>These cost lines specify the used materials, labor, and <Link href="/baanerp/ts/glossary/glossary#Other.ts" role="glossary">other</Link> costs during the execution of a service-order activity. If you define the estimated cost data in the <GUIRef href="/baanerp/ts/soc/tssoc2120m000" role="session">Service Order Estimated Material Costs (tssoc2120m000)</GUIRef> session, SSA ERP automatically defines the actual cost data in the <GUIRef href="/baanerp/ts/soc/tssoc2121m000" role="session">Service Order Actual Material Costs (tssoc2121m000)</GUIRef> session.</Paragraph>
		<Paragraph>SSA ERP displays the specified item's inventory data in the <GUIRef href="/baanerp/ts/soc/tssoc2120m000" role="session">Service Order Estimated Material Costs (tssoc2120m000)</GUIRef> session and the <GUIRef href="/baanerp/ts/soc/tssoc2121m000" role="session">Service Order Actual Material Costs (tssoc2121m000)</GUIRef> session.</Paragraph>
		<GeneralSection><SectionTitle>Coverage actual costs</SectionTitle>
			<Paragraph>The Coverage tab of the actual costs sessions indicates how the cost line is financially covered. After you enter or change the Total Sales Amount field on an actual cost line, SSA ERP automatically determines the coverage. You can always manually change the coverage.</Paragraph>
			<Paragraph>Coverage amounts determined by SSA ERP:</Paragraph>
			<List><ListItem><Link href="/baanerp/ts/glossary/glossary#ServicContra.ts" role="glossary">service contract</Link>
				</ListItem>
				<ListItem><Link href="/baanerp/ts/glossary/glossary#Warranty.ts" role="glossary">warranty</Link>
				</ListItem>
				<ListItem><Link href="/baanerp/ts/glossary/glossary#ServOrderQuo.ts" role="glossary">service-order quotation</Link>
				</ListItem>
				<ListItem><Link href="/baanerp/ts/glossary/glossary#FieldChangeO.ts" role="glossary">field change order (FCO)</Link>
				</ListItem>
				<ListItem>Service-order invoicing</ListItem>
			</List>
			<Paragraph>User-defined coverage amounts:</Paragraph>
			<List><ListItem>Other costs</ListItem>
			</List>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>SSA ERP determines the coverage for the registered costs in the following sequence:</Paragraph>
				<ProcedureList><ListItem>Warranty</ListItem>
					<ListItem>Service contract</ListItem>
					<ListItem>Service-order invoicing</ListItem>
				</ProcedureList>
			</Note>
			<GeneralSection ID="M"><SectionTitle>Change coverage manually</SectionTitle>
				<Paragraph>If the cost line is not financially approved, you can manually change the coverage. There is no coverage if you clear the check boxes for the coverage of service contracts, service-order quotations and warranties. These check boxes are selected by default. If you change one of these check boxes, the coverage that is stored in the sales amount fields is zero. In this case, SSA ERP transfers the sales amount to another coverage amount. You can manually change the following fields:</Paragraph>
				<List><ListItem><Link href="/baanerp/ts/soc/tssoc2121m000#tssoc220.asoc" role="fieldhelp">Others</Link>
					</ListItem>
					<ListItem><Link href="/baanerp/ts/soc/tssoc2121m000#tssoc220.asin" role="fieldhelp">Invoice Sales Amount</Link>
					</ListItem>
				</List>
				<Paragraph>Until the cost line is financially approved, SSA ERP handles the coverage as allocated costs and not as actual spent costs. For this reason, you can manually change the coverage for service contracts, service-order quotations and warranties.</Paragraph>
			</GeneralSection>
			<GeneralSection><SectionTitle>Cost amounts</SectionTitle>
				<Paragraph>SSA ERP determines the cost amounts for the coverage, which the user cannot maintain. The cost amount fields are necessary because the cost amounts are posted to <GUIRef href="/baanerp/tf" role="package">Financials</GUIRef>. If you manually change the sales coverage, SSA ERP calculates the cost amounts in a similar and proportional way.</Paragraph>
			</GeneralSection>
			<GeneralSection ID="W"><SectionTitle>Warranty</SectionTitle>
				<Paragraph>The warranty becomes active if it is related to a serialized item for which the activity must be carried out. In the <GUIRef href="/baanerp/ts/cfg" role="module">Configuration Control</GUIRef> module you can link the warranty to the serialized item. If no warranty is related to the given serialized item, SSA ERP checks if a warranty is related to a parent serialized item. If a warranty is valid for the serialized item, SSA ERP determines which part of the Total Sales Amount is covered by warranty terms. The amount covered by warranty is stored in the Warranty field. If the total sales amount is not fully covered by warranty, SSA ERP checks if service contract coverage applies.</Paragraph>
			</GeneralSection>
			<GeneralSection ID="S"><SectionTitle>Service contract</SectionTitle>
				<Paragraph>If an active <Link href="/baanerp/ts/glossary/glossary#ServicContra.ts" role="glossary">service contract</Link> is linked to the cluster on the service-order header, SSA ERP uses data stored in the <GUIRef href="/baanerp/ts/ctm" role="module">Contract Management</GUIRef> module to determine the sales amount that is covered by the service contract. This amount is stored in the Contract field.</Paragraph>
			</GeneralSection>
			<GeneralSection ID="Q"><SectionTitle>Service-order quotation</SectionTitle>
				<Paragraph>You can generate a service order from a service-order quotation. The service-order quotation number is stored in the service-order header. SSA ERP uses the procedure for service order invoicing to invoice the fixed amounts that are agreed for the service-order quotation. For this reason, SSA ERP creates a special activity when you generate the service order. This activity has no meaning for the normal order procedure. To exclude this activity from the order procedure, the activity status becomes Completed. The service-order quotation amounts that are agreed with the customer and that are defined by cost type, are copied to actual cost lines and stored as amounts to be invoiced (in the <Link href="/baanerp/ts/soc/tssoc2121m000#tssoc220.asin" role="fieldhelp">Invoice Sales Amount</Link> field). When you register the actual costs for the service order, SSA ERP automatically checks for each actual cost line if:</Paragraph>
				<List><ListItem>The entire actual sales amount is covered by the service-order quotation.</ListItem>
					<ListItem>The sales amount must be entirely or partly invoiced because the service-order quotation does not cover the amount.</ListItem>
				</List>
			</GeneralSection>
			<GeneralSection ID="F"><SectionTitle>Field change order</SectionTitle>
				<Paragraph>If a service order is generated from a field change order, the field change order number is stored in the service order header. The actual costs that are registered for the service order are financially covered by a special budget for field change orders. The entire actual sales amount is stored in the <Link href="/baanerp/ts/soc/tssoc2121m000#tssoc220.asfc" role="fieldhelp">Sales Amount Field Change Orders</Link> field.</Paragraph>
			</GeneralSection>
			<GeneralSection ID="O"><SectionTitle>Other</SectionTitle>
				<Paragraph>In the Others field you can enter a coverage amount that the customer is exempt from paying, which cannot be classed as one of the predefined coverage categories:</Paragraph>
				<List><ListItem>Warranty</ListItem>
					<ListItem>Service contract</ListItem>
					<ListItem>Quotation</ListItem>
					<ListItem>FCO</ListItem>
				</List>
				<Note><SectionTitle>Note</SectionTitle>
					<Paragraph>If you enter a negative value in this field, the value is added to the invoice amount. This enables you to charge a customer for a field change order.</Paragraph>
				</Note>
			</GeneralSection>
			<GeneralSection ID="I"><SectionTitle>Service-order invoicing</SectionTitle>
				<Paragraph>SSA ERP stores the sales amount that is not covered by the warranty or the service contract in the <Link href="/baanerp/ts/soc/tssoc2121m000#tssoc220.asin" role="fieldhelp">Invoice Sales Amount</Link> field, if the service procedure for the service type that is related to the service-order activity is:</Paragraph>
				<List><ListItem>External Problem</ListItem>
					<ListItem>External Maintenance</ListItem>
					<ListItem>Tools Maintenance</ListItem>
				</List>
				<Paragraph>For all the other service procedures, SSA ERP stores the sales amount in the <Link href="/baanerp/ts/soc/tssoc2121m000#tssoc220.asoc" role="fieldhelp">Others</Link> field.</Paragraph>
			</GeneralSection>
		</GeneralSection>
	</GeneralSection>
</ManualTopic>
