<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/ctm/tsctm1139m300" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract Uptime Terms (tsctm1139m300)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to define and maintain a contract's uptime terms.</Paragraph>
		</AimSection>
	</HelpTopic>
	<Fields><FieldHelp ID="appl.header"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Contract</Title>
			</Header>
			<FuncDesc>The service contract number.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="header.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Contract</Title>
			</Header>
			<FuncDesc>The service contract description.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="change.numb"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract Change</Title>
			</Header>
			<FuncDesc>The contract change number.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="change.type"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract Change</Title>
			</Header>
			<FuncDesc>The type of service contract change performed.</FuncDesc>
			<AllowedValues><SectionTitle>Allowed values</SectionTitle>
				<Paragraph>See <Link href="/baanerp/ts/domains/ctm.chng" role="domain">The changes performed on a contract</Link>
				</Paragraph>
			</AllowedValues>
		</FieldHelp>
		<FieldHelp ID="tsctm120.ccov"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Term</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#CoveraTerms.ts" role="glossary">coverage term</Link> to which this uptime term is related.</FuncDesc>
			<AllowedValues><SectionTitle>Allowed values</SectionTitle>
				<Paragraph>See <Link href="/baanerp/ts/domains/ctm.ccov" role="domain">Possible values</Link>
				</Paragraph>
			</AllowedValues>
		</FieldHelp>
		<FieldHelp ID="tsctm139.nrbt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Term</Title>
			</Header>
			<FuncDesc>The related <Link href="/baanerp/ts/glossary/glossary#CoveraTerms.ts" role="glossary">coverage term's</Link> number.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.cctp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Type</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000390" role="glossary">coverage type</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.cfln"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Configuration Line Number</Title>
			</Header>
			<FuncDesc>The number of the configuration line (cluster, item or serialized item) for which the uptime term applies.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.cotp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost type</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000403" role="glossary">cost type</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsmdm035.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Type</Title>
			</Header>
			<FuncDesc>The coverage type description.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.avtm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Available Time</Title>
			</Header>
			<FuncDesc>The total time the configuration is up and running. The available time is expressed in the base time unit defined on company level.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="agreed.downtime"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Agreed Downtime</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#000417" role="glossary">downtime</Link> that is calculated from the available time and the uptime percentage agreed upon with the customer.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.utpc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Uptime Percentage</Title>
			</Header>
			<FuncDesc>The uptime percentage of the configuration expressing the ratio of the available time and being up and running, for example an uptime percentage of 98%. Based on the available time and the uptime percentage the agreed downtime is calculated.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.amnt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Amount</Title>
			</Header>
			<FuncDesc>The sales value of the uptime cost term. This amount is used in calculating the contract price.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.camt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Amount</Title>
			</Header>
			<FuncDesc>The cost amount of the uptime cost term. This amount is used in calculating the contract price.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.crmt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Credit Amount</Title>
			</Header>
			<FuncDesc>The amount that must be paid to the customer if the agreed uptime is not achieved. This amount is expressed in the header currency.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.cseq"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Uptime Term</Title>
			</Header>
			<FuncDesc>The uptime term number.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.cstm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cumulated Spent Time</Title>
			</Header>
			<FuncDesc>The total actual time spent on service activities on the configuration.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>The actual time is accumulated from the <GUIRef href="/baanerp/ts/clm/tsclm1100m000#tsclm100.adtm" role="field">Down Time</GUIRef> field in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session and the <GUIRef href="/baanerp/ts/soc/tssoc2110m000#tssoc210.adtm" role="field">Actual Down Time</GUIRef> field in the <GUIRef href="/baanerp/ts/soc/tssoc2110m000" role="session">Service Order Activities (tssoc2110m000)</GUIRef> session.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="left.downtime"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Left Downtime</Title>
			</Header>
			<FuncDesc>The time that is calculated by subtracting the actual downtime from the agreed downtime.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.sptm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Spent Time</Title>
			</Header>
			<FuncDesc>The total actual time (manually adjusted) spent on service activities on the configuration.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="appl.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Credit Amount</Title>
			</Header>
			<FuncDesc>The currency in which the credit amount is expressed.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="home.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Amount</Title>
			</Header>
			<FuncDesc>The currency in which the cost amount is expressed.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm139.proc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Processed</Title>
			</Header>
			<FuncDesc>If this check box is selected, this indicates that the credit amount has been transferred into a credit note (contract installment).</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="txta.yn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Text</Title>
			</Header>
			<FuncDesc>If this check box is selected, additional text is available.</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="create.installment"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Create Installment</Title>
			</Header>
			<FuncDesc>Click this button to create a credit note for the customer if the agreed uptime is not achieved.</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
