<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000092" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Overview of the Contract Management (CTM) module</Title>
		<Keyword><Level1>Contract management</Level1>
			<Level2>overview</Level2>
		</Keyword>
		<Keyword><Level1>Contracts</Level1>
			<Level2>managing within service</Level2>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph>The function of the <GUIRef href="/baanerp/ts/ctm" role="module">Contract Management</GUIRef> module is to provide the user with the facilities to manage a <Link href="/baanerp/ts/glossary/glossary#ServicContra.ts" role="glossary">service contract</Link> from creation through to deletion.</Paragraph>
		<Paragraph>You can manually set up <Link href="/baanerp/ts/glossary/glossary#ContraQuotat.ts" role="glossary">service-contract quotations</Link>, or use <Link href="/baanerp/ts/glossary/glossary#ContraTempla.ts" role="glossary">service-contract templates</Link> that have been prepared in advance. <Link href="/baanerp/ts/glossary/glossary#Terms.ts" role="glossary">Terms</Link> and conditions are linked to the service-contract quotation.</Paragraph>
		<Paragraph>Service contract templates enable the user to set up most of the requirements of a service contract or service-contract quotation in advance. Service-contract templates thereby shorten the creation time, and ensure that the same terms and conditions are applied in similar circumstances.</Paragraph>
		<Paragraph>If a <Link href="/baanerp/tc/glossary/glossary#BusinePartne.tc" role="glossary">business partner</Link> does not want to go through the service-contract quotation stage, a service contract can be prepared directly with or without the use of service-contract templates. Terms and conditions are linked to the service contract.</Paragraph>
		<Paragraph>Once a service contract becomes active, it interacts with the <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef> module to create actual service orders. The service orders ensure that the work is carried out. Interaction also occurs with the <GUIRef href="/baanerp/ci/sli" role="module">Sales Invoicing</GUIRef> module in <GUIRef href="/baanerp/ci" role="package">Central Invoicing</GUIRef>. This allows you to invoice the business partner for the work that has been performed.</Paragraph>
		<Paragraph>If a service contract is <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="enum">Active</GUIRef>, <GUIRef href="/baanerp/ts/domains/ctm.scon#expired" role="enum">Expired</GUIRef>, or <GUIRef href="/baanerp/ts/domains/ctm.scon#closed" role="enum">Closed</GUIRef>, its details can be stored in history before deletion. By doing so, you can later review the information contained in a service contract.</Paragraph>
		<Paragraph>If <Link href="/baanerp/ts/glossary/glossary#Warranty.ts" role="glossary">warranties</Link> or <Link href="/baanerp/ts/glossary/glossary#ServOrderQuo.ts" role="glossary">service-order</Link> quotations require the use of terms and conditions, they use the functionality of this module to specify them.</Paragraph>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000093" role="manual">Contract management - master data</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000094" role="manual">Contract quotations</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000095" role="manual">Service contracts</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000002" role="manual">To create service order quotations</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000096" role="manual">Service contract installments</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000097" role="manual">Contract management - history</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000013" role="manual">Warranties</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
