<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3130m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problems (tsclm3130m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to list and maintain details of <Link href="/baanerp/ts/glossary/glossary#000343" role="glossary">problems</Link> for use in the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module. You can use the problems to construct a <Link href="/baanerp/ts/glossary/glossary#DiagnoTree.ts" role="glossary">diagnostic tree</Link> to diagnose calls.</Paragraph>
		</AimSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000082" role="manual">Call diagnostics</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm330.cprl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problem</Title>
			</Header>
			<FuncDesc>The code that identifies the problem.</FuncDesc>
			<SimpleSection><List><ListIntro>Three types of problems exist:</ListIntro>
					<ListItem>The <Link href="/baanerp/ts/glossary/glossary#000064" role="glossary">reported problem</Link>.</ListItem>
					<ListItem>The <Link href="/baanerp/ts/glossary/glossary#000418" role="glossary">expected problem</Link>.</ListItem>
					<ListItem>The <Link href="/baanerp/ts/glossary/glossary#000059" role="glossary">actual problem</Link>.</ListItem>
				</List>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tsclm330.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>A brief description of the problem.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm330.sear"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Search Argument</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000082" role="glossary">search argument</Link>
			</FuncDesc>
			<SimpleSection><Paragraph>The default value given is the first 16 characters of the description.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tsclm330.prpr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Priority</Title>
			</Header>
			<FuncDesc>The priority value given to the problem selected from a list maintained in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000014" role="manual">Priorities</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tcmcs070.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Priority</Title>
			</Header>
			<FuncDesc>A brief description of the priority given to the problem.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm330.rpyn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reported Problem</Title>
			</Header>
			<FuncDesc>If this check box is selected, <Link href="/baanerp/ts/glossary/glossary#000343" role="glossary">problem</Link> can be used as the Reported Problem in <GUIRef href="" role="manual">Call</GUIRef> and <GUIRef href="" role="manual">Order System</GUIRef>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm330.epyn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Expected Problem</Title>
			</Header>
			<FuncDesc>If this check box is selected, Problem can be used as the Expected Problem in <GUIRef href="" role="manual">Call</GUIRef> and <GUIRef href="" role="manual">Order System</GUIRef>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm330.esyn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Problem</Title>
			</Header>
			<FuncDesc>If this check box is selected, Problem can be used as the Actual Problem in <GUIRef href="" role="manual">Call</GUIRef> and <GUIRef href="" role="manual">Order System</GUIRef>
			</FuncDesc>
		</FieldHelp>
	</Fields>
</Session>
