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<ManualTopic ID="/baanerp/tf/onlinemanual/000110" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problem invoices</Title>
		<Keyword><Level1>Problem invoices</Level1>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph>You can use a problem code to indicate that a problem exists for a sales invoice. If the <Link href="/baanerp/tc/glossary/glossary#InvoicetoBus.tc" role="glossary">invoice-to business partner</Link> informs you that a problem exists with regard to your invoice and that the invoice will not be paid, you can link a problem code to the invoice.</Paragraph>
		<Paragraph>Use the <Link href="/baanerp/tf/acr/tfacr0120m000" role="session">Problem/Reason (tfacr0120m000)</Link> session to define problem codes. You can define different problem codes for different problems that can arise.</Paragraph>
		<List><ListIntro>Some examples of problems are:</ListIntro>
			<ListItem>The business partner does not receive all goods.</ListItem>
			<ListItem>The business partner rejects the goods or some of the goods.</ListItem>
			<ListItem>The invoice amount is different from the business partner's order amount.</ListItem>
		</List>
		<List><ListIntro>For each problem type, you can indicate whether:</ListIntro>
			<ListItem><Link href="/baanerp/tf/glossary/glossary#Reminder.tf" role="glossary">Reminders</Link> must still be sent that concern this invoice</ListItem>
			<ListItem>The invoice must still be included in the <Link href="/baanerp/tf/glossary/glossary#DirectDebit.tf" role="glossary">direct debit</Link> selection</ListItem>
		</List>
		<List><ListIntro>To indicate that a certain problem exists for a sales invoice, you can link the appropriate problem code to the invoice. You can manually link a problem code to an invoice:</ListIntro>
			<ListItem>When you register the invoice in the <GUIRef href="/baanerp/tf/acr/tfacr1110s000" role="session">Sales Invoices (tfacr1110s000)</GUIRef> session</ListItem>
			<ListItem>At a later time in the <GUIRef href="/baanerp/tf/acr/tfacr2100s000" role="session">Sales Invoice Details (tfacr2100s000)</GUIRef> session</ListItem>
		</List>
		<Paragraph>You can remove the problem code from the invoice in one of the above sessions.</Paragraph>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/tf/onlinemanual/000025" role="manual">Credit control</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
