<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm8580m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Transaction Log (tsclm8580m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to display the call transactions that are logged.</Paragraph>
		</AimSection>
		<GeneralSection><List><ListIntro>Transactions are logged for a call whenever there a change is made to any of the following fields:</ListIntro>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#stat" role="enum">Status</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#emer" role="enum">Emergency</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#ofbp" role="enum">Sold-to BP</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#clst" role="enum">Cluster</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#item" role="enum">Item</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#sern" role="enum">Serial Number</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#repr" role="enum">Reported Problem</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#prio" role="enum">Problem Priority</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#apoi" role="enum">Appointment</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#cwoc" role="enum">Support Department</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#emno" role="enum">Support Engineer</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#wait" role="enum">Waiting</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#expr" role="enum">Expected Problem</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#exsl" role="enum">Expected Solution</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#crac" role="enum">Required Activity</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#espr" role="enum">Established Problem</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#essl" role="enum">Established Solution</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#acta" role="enum">Activity Taken</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#sptm" role="enum">Spent Time [HHHH.MM]</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#blck" role="enum">Blocking</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#txtf" role="enum">Comment</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#adur" role="enum">Duration</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#shpd" role="enum">Description</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#bdfx" role="enum">Bad Fix</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#rtct" role="enum">Reaction Time</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#egct" role="enum">Latest Solution Start Time</GUIRef>
				</ListItem>
				<ListItem><GUIRef href="/baanerp/ts/domains/clm.cfld#svct" role="enum">Latest Solution Finish Time</GUIRef>
				</ListItem>
			</List>
			<List><ListIntro>You can view details of:</ListIntro>
				<ListItem>All transactions</ListItem>
				<ListItem>Transactions due only to status</ListItem>
				<ListItem>Transactions due only to waiting</ListItem>
				<ListItem>Transfer-related transactions</ListItem>
			</List>
		</GeneralSection>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm180.ccll"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call</Title>
			</Header>
			<FuncDesc>The code that identifies the <Link href="/baanerp/ts/glossary/glossary#Call.ts" role="glossary">call</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm180.trtc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Transaction Time</Title>
			</Header>
			<FuncDesc>The date and time that the transaction was logged.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="user.name"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Action Done By</Title>
			</Header>
			<FuncDesc>The user, who can be the call-taker, support engineer, or service ngineer, who performed the change.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm180.stat"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Status</Title>
			</Header>
			<FuncDesc>The current status of the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm180.cfld"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Modified Field</Title>
			</Header>
			<FuncDesc>The field modified in the transaction.</FuncDesc>
			<SimpleSection><Paragraph>Selected from:</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tsclm180.wait"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Waiting</Title>
			</Header>
			<FuncDesc>If this check box is selected, the call has been put on hold by the user, who can be the call-taker, support engineer, or service engineer, to allow more time to solve the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="txtf.yn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Comment</Title>
			</Header>
			<FuncDesc>Indicates if transaction text exists for the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm180.oval"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Old Value</Title>
			</Header>
			<FuncDesc>The value of the field before the field was modified.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm180.nval"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">New Value</Title>
			</Header>
			<FuncDesc>The current value of the modified field.</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="exec.user.2"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Waiting</Title>
			</Header>
			<FuncDesc>Use this command to view the transactions in the log whose status is waiting.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.3"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Transferred</Title>
			</Header>
			<FuncDesc>Use this command to view the log with status Transferred</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.0"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Status Changes</Title>
			</Header>
			<FuncDesc>Use this command to view the log with status changes.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="exec.user.1"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">All Logs</Title>
			</Header>
			<FuncDesc>Use this command to view all the logs.</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
