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<ManualTopic ID="/baanerp/ts/onlinemanual/000076" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">To define coverage terms at configuration level</Title>
		<Keyword><Level1>Coverage terms</Level1>
			<Level2>configuration level</Level2>
		</Keyword>
		<Keyword><Level1>Configuration level</Level1>
			<Level2>define coverage terms</Level2>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph><GUIRef href="/baanerp/ts" role="package">Service</GUIRef> enables you to define <Link href="/baanerp/ts/glossary/glossary#CoveraTerms.ts" role="glossary">coverage terms</Link> at configuration level. This means that a service contract can cover specific items, <Link href="/baanerp/ts/glossary/glossary#Objects.ts" role="glossary">serialized items</Link> or <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">clusters</Link>. If required, general coverage is also possible for remaining items of the installed base for which no specific information is provided in the service contract. The cluster or serialized item that must be covered under a service contract, is listed in the <GUIRef href="/baanerp/ts/ctm/tsctm1110m300" role="session">Contract Configuration Lines (tsctm1110m300)</GUIRef> session. An <Link href="/baanerp/ti/glossary/glossary#000015" role="glossary">anonymous item</Link> with no cluster information can also be covered under a service contract.</Paragraph>
		<Note><SectionTitle>Note</SectionTitle>
		</Note>
		<Paragraph>If you read service contracts hereafter, you can also read service-contract quotations. Note that the sessions related to service contracts differ from the sessions related to service-contract quotations.</Paragraph>
		<GeneralSection><SectionTitle>To define terms at configuration level</SectionTitle>
			<ProcedureList><ListItem>In the <GUIRef href="/baanerp/ts/ctm/tsctm3100m000" role="session">Service Contracts (tsctm3100m000)</GUIRef> session, select the appropriate contract, and on the <GUIRef href="" role="menu">Specific</GUIRef> menu, choose <Link href="/baanerp/ts/ctm/tsctm3100m000#configuration.lines" role="commandhelp">Configuration Lines</Link>.</ListItem>
				<ListItem>In the <GUIRef href="/baanerp/ts/ctm/tsctm1110m300" role="session">Contract Configuration Lines (tsctm1110m300)</GUIRef> session, link the items or clusters to the service contract.</ListItem>
				<ListItem>In the same session, perform one of the following steps: <List><ListItem>Retrieve the coverage terms by specifying a contract template or reference activity.</ListItem>
						<ListItem>Choose <Link href="/baanerp/ts/ctm/tsctm1110m300#coverage" role="commandhelp">Coverage Terms</Link> on the <GUIRef href="" role="menu">Specific</GUIRef> menu, to add the terms manually in the <GUIRef href="/baanerp/ts/ctm/tsctm1120m300" role="session">Contract Coverage Terms (tsctm1120m300)</GUIRef> session.</ListItem>
					</List>
				</ListItem>
				<ListItem>In the <GUIRef href="/baanerp/ts/ctm/tsctm1120m300" role="session">Contract Coverage Terms (tsctm1120m300)</GUIRef> session, click <GUIRef href="" role="manual">Cost Terms...</GUIRef> to specify the <Link href="/baanerp/ts/glossary/glossary#000056" role="glossary">cost terms</Link> in the cost term sessions, for example the <GUIRef href="/baanerp/ts/ctm/tsctm1130m300" role="session">Contract Traveling Terms (tsctm1130m300)</GUIRef> session, for the combination of coverage and configuration line.</ListItem>
				<ListItem>Repeat this process until all required coverage terms are entered.</ListItem>
			</ProcedureList>
		</GeneralSection>
		<Note><SectionTitle>Note</SectionTitle>
			<List><ListItem>Service contract installments are generated for each configuration.</ListItem>
				<ListItem>To add terms to a service contract that are valid for all clusters, create a blank configuration line in the <GUIRef href="/baanerp/ts/ctm/tsctm1110m300" role="session">Contract Configuration Lines (tsctm1110m300)</GUIRef> session, then define the terms in the <GUIRef href="/baanerp/ts/ctm/tsctm1120m300" role="session">Contract Coverage Terms (tsctm1120m300)</GUIRef> session.</ListItem>
			</List>
		</Note>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000012" role="manual">Cluster layout example</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
