<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/diffsp2/ts/onlinemanual/000040Diff61SP2" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Existing call notification</Title>
		<Keyword><Level1>Differences SSA ERP LN 6.1 FP2</Level1>
		</Keyword>
	</Header>
	<GeneralSection><SectionTitle>New in SSA ERP LN 6.1 FP2</SectionTitle>
		<Paragraph>In SSA ERP LN 6.1 FP2, this functionality is used to perfom the following:</Paragraph>
		<List><ListItem>Notify the call taker about existing calls and display a list of calls already existing in the customers name.</ListItem>
			<ListItem>Provide alternative actions, such as examine the details of existing calls or create new call or abort the call creation process.</ListItem>
			<ListItem>Provide ability to select search criteria for existing call notification depending on whether notification is required, if required from what level the notification must be applied, and under what statuses the notification must be applicable.</ListItem>
		</List>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000369" role="manual">Statistics- Problems and Solutions</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
