<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/tf/acr/tfacr0120m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problem/Reason (tfacr0120m000)</Title>
	</Header>
	<HelpTopic><AimSection><List><ListIntro>Use this session to maintain problem codes. For each problem code, you must indicate if:</ListIntro>
				<ListItem><Link href="/baanerp/tf/glossary/glossary#Reminder.tf" role="glossary">Reminders</Link> must be sent and interest must be calculated.</ListItem>
				<ListItem>The invoices linked to the problem code can be selected for direct debit.</ListItem>
			</List>
		</AimSection>
		<GeneralSection><Paragraph>You must classify the problems concerning sales invoices.</Paragraph>
			<List><ListIntro>Some examples of problems are:</ListIntro>
				<ListItem>The business partner does not receive all goods.</ListItem>
				<ListItem>The business partner rejects the goods or some of the goods.</ListItem>
				<ListItem>The invoice amount is different from the business partner's order amount.</ListItem>
			</List>
		</GeneralSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/tf/onlinemanual/000110" role="manual">Problem invoices</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tfacr002.prob"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problem/Reason</Title>
			</Header>
			<FuncDesc>You can assign a problem code to the invoice a customer complains about.</FuncDesc>
			<SimpleSection><List><ListIntro>Probable examples are:</ListIntro>
					<ListItem>You have calculated a different price.</ListItem>
					<ListItem>The business partner receives other goods than those that were invoiced.</ListItem>
				</List>
				<Paragraph>After the business partner makes the complaint, you can assign a certain problem code to the invoice concerned. The problem code helps indicate whether reminders must be sent and/or whether the invoice can be selected for direct debit.</Paragraph>
			</SimpleSection>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/tf/onlinemanual/000110" role="manual">Problem invoices</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tfacr002.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description or name of the code.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tfacr002.pref"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Default Problem Reference</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/tf/glossary/glossary#Reference.tf" role="glossary">reference</Link> that provides information about the type of problem.</FuncDesc>
			<SimpleSection><Paragraph>If you link a problem code to an invoice, by default the problem reference of the problem code is attached to the invoice. If you wish, you can attach another problem reference to the invoice.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tfacr003.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description or name of the code.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tfacr002.srem"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reminder / Interest</Title>
			</Header>
			<FuncDesc>If this check box is selected, <Link href="/baanerp/tf/glossary/glossary#Reminder.tf" role="glossary">reminders</Link> can be sent and interest can be calculated for invoices to which the problem code is linked.</FuncDesc>
			<SimpleSection><Paragraph>The frequency of the reminders and whether or not interest is charged depends on the <Link href="/baanerp/tc/glossary/glossary#RemindMethod.tc" role="glossary">reminder method</Link> linked to the pay-by business partner in the <GUIRef href="/baanerp/tc/com/tccom4114s000" role="session">Pay-by Business Partners (tccom4114s000)</GUIRef> session.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tfacr002.dird"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Direct Debits</Title>
			</Header>
			<FuncDesc>If this check box is selected, the invoice amount to which the problem code is linked, is collected through direct debit.</FuncDesc>
		</FieldHelp>
	</Fields>
</Session>
