<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000336" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service contract status</Title>
		<Keyword><Level1>Service contract</Level1>
			<Level2>status</Level2>
		</Keyword>
		<Keyword><Level1>Status</Level1>
			<Level2>service contract</Level2>
		</Keyword>
	</Header>
	<GeneralSection><GeneralSection><SectionTitle>Define a service contract</SectionTitle>
			<Paragraph></Paragraph>
			<Paragraph>After you have defined the service contract, the status is <GUIRef href="/baanerp/ts/domains/ctm.scon#free" role="enum">Free</GUIRef>.</Paragraph>
		</GeneralSection>
		<GeneralSection><SectionTitle>Activate a service contract</SectionTitle>
			<Paragraph></Paragraph>
			<List><ListIntro>After you select the service contract, choose the <GUIRef href="" role="manual">Activate Contract</GUIRef> command in the <GUIRef href="/baanerp/ts/ctm/tsctm3100m000" role="session">Service Contracts (tsctm3100m000)</GUIRef> details session. The service contract status must be <GUIRef href="/baanerp/ts/domains/ctm.scon#free" role="enum">Free</GUIRef>. The choices are:</ListIntro>
				<ListItem>Yes: the <Link href="/baanerp/tc/glossary/glossary#BusinePartne.tc" role="glossary">business partner</Link> has approved the service contract and the status changes to <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="enum">Active</GUIRef>.</ListItem>
				<ListItem>No: the business partner wants some changes made to the service contract. The status remains <GUIRef href="/baanerp/ts/domains/ctm.scon#free" role="enum">Free</GUIRef>.</ListItem>
				<ListItem>Cancel: this option returns you to the details session, without any change of status.</ListItem>
			</List>
		</GeneralSection>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>Once a service contract is <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="enum">Active</GUIRef> service orders can be linked to it.</Paragraph>
		</Note>
		<GeneralSection><SectionTitle>Set service contracts to Expired</SectionTitle>
			<Paragraph>The status of the service contract must be <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="enum">Active</GUIRef>.</Paragraph>
			<Paragraph>Use the <GUIRef href="/baanerp/ts/ctm/tsctm3200m000" role="session">Expire Service Contracts (tsctm3200m000)</GUIRef> session to set the status of the service contract to <GUIRef href="/baanerp/ts/domains/ctm.scon#expired" role="enum">Expired</GUIRef>.</Paragraph>
		</GeneralSection>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>You can also use this session to warn of expiry.</Paragraph>
		</Note>
		<GeneralSection><SectionTitle>Cancel a service contract</SectionTitle>
			<Paragraph></Paragraph>
			<List><ListItem>The status of the service contract must be <GUIRef href="/baanerp/ts/domains/ctm.scon#free" role="enum">Free</GUIRef> or <GUIRef href="/baanerp/ts/domains/ctm.scon#active" role="enum">Active</GUIRef>.</ListItem>
				<ListItem>Select the service contract in the <GUIRef href="/baanerp/ts/ctm/tsctm3100m000" role="session">Service Contracts (tsctm3100m000)</GUIRef> session.</ListItem>
				<ListItem>On the <GUIRef href="" role="menu">Specific</GUIRef> menu: Choose the Cancel Service Orders command to remove any outstanding service orders. Choose the Cancel Contract Installments command to stop further invoicing. A closing installment can be issued to financially close the service contract. Choose the Delete Maintenance Planning command to remove any provision for planned maintenance.</ListItem>
				<ListItem>Activate the details session:</ListItem>
				<ListItem>Choose the <GUIRef href="" role="manual">Abort Contract</GUIRef> command to launch the <GUIRef href="/baanerp/ts/ctm/tsctm3203m000" role="session">Cancel Service Contract (tsctm3203m000)</GUIRef> session.</ListItem>
				<ListItem>Enter the reason for cancelling.</ListItem>
			</List>
		</GeneralSection>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>The status of the service contract is <GUIRef href="/baanerp/ts/domains/ctm.scon#canceled" role="enum">Canceled</GUIRef>.</Paragraph>
		</Note>
		<GeneralSection><SectionTitle>Close a service contract</SectionTitle>
			<Paragraph></Paragraph>
			<Paragraph>When the service contract's status is <GUIRef href="/baanerp/ts/domains/ctm.scon#canceled" role="enum">Canceled</GUIRef> or <GUIRef href="/baanerp/ts/domains/ctm.scon#expired" role="enum">Expired</GUIRef>, it can be closed.</Paragraph>
			<Paragraph>Use the <GUIRef href="/baanerp/ts/ctm/tsctm3201m000" role="session">Close Service Contracts (tsctm3201m000)</GUIRef> session to select the service contracts that must be processed.</Paragraph>
		</GeneralSection>
	</GeneralSection>
</ManualTopic>
