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<ManualTopic ID="/baanerp/wh/onlinemanual/000396" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Troubleshooting</Title>
	</Header>
	<GeneralSection><List><ListItem><Emphasis>Cross-docking</Emphasis>
				<List><ListItem><Link href="#IDAHY0UL" role="internal">I cannot enable cross-docking in the Warehouse - Item (whwmd2510m000) session.</Link>
					</ListItem>
					<ListItem><Link href="#IDABZ0UL" role="internal">I created a cross-dock order and a cross-dock order line, but received goods are still not cross-docked. Goods are in bounded instead.</Link>
					</ListItem>
					<ListItem><Link href="##check.settings.fields" role="internal">I expected a cross-dock order to be created when releasing my order to warehousing, but this does not happen.</Link>
					</ListItem>
				</List>
			</ListItem>
		</List>
	</GeneralSection>
	<GeneralSection><SectionTitle>Cross-docking</SectionTitle>
		<GeneralSection ID="IDAHY0UL"><SectionTitle>I cannot enable cross-docking in the Warehouse - Item (whwmd2510m000) session.</SectionTitle>
			<Paragraph>Make sure to select the <GUIRef href="/baanerp/wh/inh/whinh0100m000#whinh000.dycd" role="formfield">Dynamic Cross-docking</GUIRef> check boxes in the following sessions:</Paragraph>
			<GeneralSection><List><ListItem><GUIRef href="/baanerp/wh/inh/whinh0100m000" role="session">Inventory Handling Parameters (whinh0100m000)</GUIRef>
					</ListItem>
					<ListItem><GUIRef href="/baanerp/wh/wmd/whwmd2500m000" role="session">Warehouses (whwmd2500m000)</GUIRef>
					</ListItem>
					<ListItem><GUIRef href="/baanerp/wh/wmd/whwmd4500m000" role="session">Items - Warehousing (whwmd4500m000)</GUIRef>
					</ListItem>
				</List>
			</GeneralSection>
		</GeneralSection>
		<GeneralSection ID="IDABZ0UL"><SectionTitle>I created a cross-dock order and a cross-dock order line, but received goods are still not cross-docked. Goods are in bounded instead.</SectionTitle>
			<Paragraph>The cross-dock order line must be approved before inbound advice. This can be done in several ways:</Paragraph>
			<GeneralSection><List><ListItem>Approve the order line manually in the <GUIRef href="/baanerp/wh/inh/whinh6110m000" role="session">Cross-dock Order Lines (whinh6110m000)</GUIRef> session.</ListItem>
					<ListItem>Approve the order line using the <GUIRef href="/baanerp/wh/inh/whinh6210m100" role="session">Approve Cross-dock Order Lines (whinh6210m100)</GUIRef> session.</ListItem>
					<ListItem>Select the <GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd210.cdap" role="formfield">Automatically Approve Cross-dock Order Lines</GUIRef> check box in the <GUIRef href="/baanerp/wh/wmd/whwmd2510m000" role="session">Warehouse - Item (whwmd2510m000)</GUIRef> session.</ListItem>
				</List>
				<List><ListIntro>The following also applies:</ListIntro>
					<ListItem>Specific outbound lot must match inbound lot, when using lots in inventory.</ListItem>
					<ListItem>Outbound and inbound <Link href="/baanerp/tc/glossary/glossary#000304" role="glossary">effectivity unit</Link> must match.</ListItem>
					<ListItem>Specific outbound serial must match inbound serial, when using serials in inventory.</ListItem>
					<ListItem>Inbound <Link href="/baanerp/wh/glossary/glossary#000357" role="glossary">package definition</Link> must match outbound package definition, if package definition has been defined on the outbound line.</ListItem>
					<ListItem>Is the <Link href="/baanerp/wh/inh/whinh2120m000#whinh220.ubin" role="fieldhelp">Unit Binding</Link> check box selected in the <GUIRef href="/baanerp/wh/inh/whinh2120m000" role="session">Outbound Order Lines (whinh2120m000)</GUIRef> session?</ListItem>
				</List>
			</GeneralSection>
		</GeneralSection>
		<GeneralSection ID="#check.settings.fields"><SectionTitle>I expected a cross-dock order to be created when releasing my order to warehousing, but this does not happen.</SectionTitle>
			<Paragraph>In the <GUIRef href="/baanerp/wh/wmd/whwmd2510m000" role="session">Warehouse - Item (whwmd2510m000)</GUIRef> session, check the following settings and fields:</Paragraph>
			<GeneralSection><List><ListItem><GUIRef href="/baanerp/wh/wmd/whwmd2510m000#whwmd210.dycd" role="formfield">Dynamic Cross-docking</GUIRef>
					</ListItem>
					<ListItemHead><GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd200.cdro" role="groupbox">Generate Cross-dock Order when Releasing Order to Warehousing</GUIRef>
					</ListItemHead>
					<ListItem>If set to <GUIRef href="/baanerp/wh/domains/inh.cgtr#never" role="enum">Never</GUIRef>, no cross-dock order will be created anyhow. If set to <GUIRef href="/baanerp/wh/domains/inh.cgtr#time.phased" role="enum">When Time Phased Inventory Shortage</GUIRef>, there might be enough time-phased inventory, so no cross-dock order will be created.</ListItem>
					<ListItemHead><GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd210.qcmi" role="formfield">Minimum Cross-dock Quantity</GUIRef>/ <GUIRef href="/baanerp/wh/wmd/whwmd2110s000#whwmd210.qcma" role="formfield">Maximum Cross-dock Quantity</GUIRef>
					</ListItemHead>
					<ListItem>If the expected cross-dock quantity lies outside these boundaries, no cross-dock order will be created. Note: this also applies if the maximum cross-dock quantity is zero!</ListItem>
				</List>
				<List><ListIntro>If you are trying to cross-dock lots not in inventory or serials not in inventory, in the <GUIRef href="/baanerp/wh/inh/whinh0120m000" role="session">Default Order Types by Origin (whinh0120m000)</GUIRef> session, check the following setting:</ListIntro>
					<ListItemHead><GUIRef href="/baanerp/wh/inh/whinh0120m000#whinh020.crsh" role="formfield">Create Shipment</GUIRef>
					</ListItemHead>
					<ListItem>If set to <GUIRef href="/baanerp/wh/domains/inh.crsh#never" role="enum">Never</GUIRef> for your order type/origin/ship from/ship to combination, no cross-dock order will be created. To enable this, select <GUIRef href="/baanerp/wh/domains/inh.crsh#always" role="enum">Always</GUIRef> or <GUIRef href="/baanerp/wh/domains/inh.crsh#cross.dock" role="enum">Cross-docking Lot/Serial</GUIRef>.</ListItem>
				</List>
			</GeneralSection>
		</GeneralSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/wh/onlinemanual/000340" role="manual">What happens if...</Link>
			</RelTopic>
		</RelatedTopics>
	</GeneralSection>
</ManualTopic>
