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<ManualTopic ID="/baanerp/ts/onlinemanual/000006" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Skills</Title>
		<Keyword><Level1>Skills</Level1>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph><Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">Service engineers</Link> who carry out service and maintenance tasks, and especially those who repair technical failures, require specific <Link href="/baanerp/ts/glossary/glossary#Skills.ts" role="glossary">service skills</Link>. These skills can be recorded by service engineer. The service order planning system uses this information when assigning service orders to service employees.</Paragraph>
		<List><ListItem>The conditions of the skills can be defined in the <GUIRef href="/baanerp/ts/mdm/tsmdm0100m000" role="session">General Service Parameters (tsmdm0100m000)</GUIRef> session.</ListItem>
			<ListItem>The service engineer can be defined in the <GUIRef href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</GUIRef> session.</ListItem>
			<ListItem>The skills can be entered in the <GUIRef href="/baanerp/tc/ppl/tcppl0110m000" role="session">Skills (tcppl0110m000)</GUIRef> session.</ListItem>
			<ListItem>The skills by engineer can be entered in the <GUIRef href="/baanerp/tc/ppl/tcppl0120m000" role="session">Skills by Employee (tcppl0120m000)</GUIRef> session.</ListItem>
			<ListItem>The <Link href="/baanerp/ts/glossary/glossary#000017" role="glossary">service skills by engineer</Link> can be entered in the <GUIRef href="/baanerp/ts/mdm/tsmdm1135m000" role="session">Service Employee - Skills (tsmdm1135m000)</GUIRef> session.</ListItem>
			<ListItem>The experience of an engineer can be expressed by specifying the <Link href="/baanerp/ts/glossary/glossary#ObjectGroup.ts" role="glossary">serialized-item groups</Link> he/she is familiar with. The serialized-item groups are maintained in the <GUIRef href="/baanerp/ts/cfg/tscfg0110m000" role="session">Serialized Item Groups (tscfg0110m000)</GUIRef> session.</ListItem>
			<ListItem>A preferred service engineer can be recorded by cluster in the <GUIRef href="/baanerp/ts/bsc/tsbsc1100m000" role="session">Clusters (tsbsc1100m000)</GUIRef> session, or by serialized item in the <GUIRef href="/baanerp/ts/cfg/tscfg2100m000" role="session">Serialized Items (tscfg2100m000)</GUIRef> session.</ListItem>
		</List>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000011" role="manual">To use serialized item groups</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
