<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm1500m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Calls (tsclm1500m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to display summarized call data by call number. Double-click a record to view the selected call's history data in the <GUIRef href="/baanerp/ts/clm/tsclm8510m002" role="session">History Call (tsclm8510m002)</GUIRef> details session.</Paragraph>
		</AimSection>
		<GeneralSection><GeneralSection><SectionTitle>Tabs</SectionTitle>
				<List><ListIntro>The <GUIRef href="" role="manual">Times</GUIRef> tab displays the following data:</ListIntro>
					<ListItem><Link href="/baanerp/ts/glossary/glossary#000421" role="glossary">Reaction time</Link>
					</ListItem>
					<ListItem><Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">Solution start time</Link>
					</ListItem>
					<ListItem><Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">Solution finish time</Link>
					</ListItem>
				</List>
			</GeneralSection>
			<List><ListIntro>The <GUIRef href="" role="manual">Details</GUIRef> tab displays the following data:</ListIntro>
				<ListItem>Sold-to BP</ListItem>
				<ListItem>Item</ListItem>
				<ListItem>BP priority</ListItem>
				<ListItem>Item priority</ListItem>
				<ListItem><Link href="/baanerp/ts/glossary/glossary#000000000000001" role="glossary">Problem priority</Link>
				</ListItem>
				<ListItem><Link href="/baanerp/ts/glossary/glossary#BadFix.ts" role="glossary">Bad fix</Link> priority</ListItem>
			</List>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>If you have started this session by zooming, you can only find and select a record.</Paragraph>
			</Note>
		</GeneralSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/basictasks/000001" role="manual">To use an overview session</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/basictasks/000036" role="manual">To maintain records in an overview/maintain session</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm100.ccll"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call</Title>
			</Header>
			<FuncDesc>The code that identifies the <Link href="/baanerp/ts/glossary/glossary#Call.ts" role="glossary">call</Link>. This code is used for internal reference, and for immediate contact purposes.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm100.stat"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Status</Title>
			</Header>
			<FuncDesc>The status of the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm100.rtct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reaction Time</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000421" role="glossary">reaction time</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm100.egct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Sol Start Time</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">solution start time</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm100.svct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Latest Sol Fin Time</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">solution finish time</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tccom100.nama"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sold-to BP</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/tc/glossary/glossary#SoldtoBusine.tc" role="glossary">sold-to business partner</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="desc.object.model"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Item</Title>
			</Header>
			<FuncDesc>The item or model related to the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm100.cupr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">BP Prty</Title>
			</Header>
			<FuncDesc>The priority assigned to a <Link href="/baanerp/tc/glossary/glossary#BusinePartne.tc" role="glossary">business partner</Link> in the <GUIRef href="/baanerp/tc/com/tccom4110s000" role="session">Sold-to Business Partners (tccom4110s000)</GUIRef> session.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="formfield">Use Priorities in Calculating Times</GUIRef> check box is selected, the business partner priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/glossary/glossary#BadFix.ts" role="glossary">Bad fix</Link> priority</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm100.obpr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Item Prty</Title>
			</Header>
			<FuncDesc>The priority assigned to an item based on the <Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link> the item belongs to. You select the cluster's priority in the <GUIRef href="/baanerp/ts/bsc/tsbsc1100m000" role="session">Clusters (tsbsc1100m000)</GUIRef> session.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="formfield">Use Priorities in Calculating Times</GUIRef> check box is selected, the item priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/glossary/glossary#BadFix.ts" role="glossary">Bad fix</Link> priority</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm100.prpr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Prob Prty</Title>
			</Header>
			<FuncDesc>The priority given to the call, based on the nature of the call's problem. The call-taker chooses the priority value from a range of values in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/glossary/glossary#BadFix.ts" role="glossary">Bad fix</Link> priority</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm000.pfct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">BdFx Prty</Title>
			</Header>
			<FuncDesc>The priority assigned to a <Link href="/baanerp/ts/glossary/glossary#BadFix.ts" role="glossary">bad fix</Link>.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>If, in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session, the <GUIRef href="/baanerp/ts/clm/tsclm0100m000#tsclm000.uspr" role="formfield">Use Priorities in Calculating Times</GUIRef> check box is selected, the bad fix priority is used to calculate the call's <Link href="/baanerp/ts/glossary/glossary#000392" role="glossary">priority factor</Link>.</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.cupr" role="formfield">Sold-to BP Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.obpr" role="formfield">Item Priority</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/clm/tsclm1509m000#tsclm100.prpr" role="formfield">Problem Priority</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
	</Fields>
</Session>
