<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/webtop/faq/faq" xml:lang="en">
	<Header>
		<Title xmlns:HTML="http://www.w3.org/TR/REC-html40">WebTop - Frequently Asked Questions (FAQ)</Title>
		<Keyword><Level1>frequently asked questions (FAQ)</Level1>
			<Level2>WebTop</Level2>
		</Keyword>
		<Keyword><Level1>WebTop</Level1>
			<Level2>frequently asked questions (FAQ)</Level2>
		</Keyword>
	</Header>
	<GeneralSection><List><ListItem><Emphasis>General</Emphasis>
				<List><ListItem><Link href="#2" role="internal">Why does my session not fit in WebTop?</Link>
					</ListItem>
					<ListItem><Link href="#3" role="internal">Where is my ERP menu?</Link>
					</ListItem>
					<ListItem><Link href="#4" role="internal">How can I get the Help I require?</Link>
					</ListItem>
					<ListItem><Link href="#5" role="internal">Why are some of my shortcuts missing?</Link>
					</ListItem>
					<ListItem><Link href="#6" role="internal">In a session, some fields are missing and the labels are incorrect.</Link>
					</ListItem>
					<ListItem><Link href="#7" role="internal">What ERP system combinations are at my disposal?</Link>
					</ListItem>
					<ListItem><Link href="#8" role="internal">Why does WebTop close when I click the Back option in Internet Explorer?</Link>
					</ListItem>
				</List>
			</ListItem>
			<ListItem><Emphasis>thinDEM</Emphasis>
				<List><ListItem><Link href="#9" role="internal">What has happened to the Change Company functionality?</Link>
					</ListItem>
					<ListItem><Link href="#10" role="internal">What is thinDEM?</Link>
					</ListItem>
					<ListItem><Link href="#11" role="internal">What are the new icons in the Navigation Area?</Link>
					</ListItem>
					<ListItem><Link href="#12" role="internal">Why do the processes I see differ from those my colleague sees?</Link>
					</ListItem>
					<ListItem><Link href="#13" role="internal">What is a role?</Link>
					</ListItem>
					<ListItem><Link href="#14" role="internal">Why are there differences between the SSA Baan ERP group and the DEM group?</Link>
					</ListItem>
					<ListItem><Link href="#15" role="internal">What do you mean by Static Menu Browser and Dynamic Menu Browser?</Link>
					</ListItem>
					<ListItem><Link href="#16" role="internal">What are DEM processes?</Link>
					</ListItem>
					<ListItem><Link href="#17" role="internal">Why is my DEM menu missing?</Link>
					</ListItem>
					<ListItem><Link href="#18" role="internal">Why does my DEM process not show?</Link>
					</ListItem>
					<ListItem><Link href="#19" role="internal">Why am I Not Authorized?</Link>
					</ListItem>
				</List>
			</ListItem>
		</List>
	</GeneralSection>
	<GeneralSection><Paragraph>This FAQ addresses the most frequently asked questions about WebTop.</Paragraph>
	</GeneralSection>
	<GeneralSection><SectionTitle>General</SectionTitle>
		<GeneralSection ID="2"><SectionTitle>Why does my session not fit in WebTop?</SectionTitle>
			<Paragraph>Occasionally, your screen might be too small to view the entire ERP session. You can try the options below to solve the problem.</Paragraph>
			<GeneralSection><List><ListItem>Select <GUIRef href="" role="manual">Full Screen</GUIRef> on the <GUIRef href="" role="manual">Browser View</GUIRef> menu to maximize the browsers screen.</ListItem>
					<ListItem><GUIRef href="" role="manual">Hide</GUIRef> columns and fields of the Session.</ListItem>
					<ListItem><GUIRef href="" role="manual">Filter</GUIRef> the records in the session.</ListItem>
					<ListItem>Use <GUIRef href="" role="manual">Alt+F2</GUIRef> to auto hide the Shortcut Bar.</ListItem>
					<ListItem>Use <GUIRef href="" role="manual">Alt+F3</GUIRef> to auto hide the Navigation Area.</ListItem>
				</List>
			</GeneralSection>
		</GeneralSection>
		<GeneralSection ID="3"><SectionTitle>Where is my ERP menu?</SectionTitle>
			<Paragraph>In the Navigation Area, where the ERP application is located, various menu appearances are available:</Paragraph>
			<GeneralSection><List><ListItem>No menu of the application is visible: You have not lost the ERP application in WebTop, but rather the application is minimized. Click <GUIRef href="" role="manual">ERP General Menu</GUIRef> and the ERP menu opens automatically.</ListItem>
					<ListItem>No Navigation Area visible: On the WebTop <Link href="/webtop/webtop/view_menu" role="manual">The View menu</Link> menu, check whether the Navigation Area is hidden. If you click <GUIRef href="" role="manual">Show Navigation Area</GUIRef>, the menu reappears.</ListItem>
				</List>
			</GeneralSection>
		</GeneralSection>
		<GeneralSection ID="4"><SectionTitle>How can I get the Help I require?</SectionTitle>
			<Paragraph>Use one of the methods below to get Help related directly to the ERP session on which you are working:</Paragraph>
			<GeneralSection><List><ListItem>Use the shortcut menu in the session for Session Help or Field Help.</ListItem>
					<ListItem>Press F1 to display Help on your ERP session.</ListItem>
					<ListItem>The Help menu contains an <GUIRef href="" role="manual">Online Help</GUIRef> option. If you click this command, <Link href="/webtop/glossary/glossary#ibwh" role="glossary">SSA Web Help</Link> opens and you can use the <GUIRef href="" role="manual">Search</GUIRef> option to find the Help you require.</ListItem>
				</List>
			</GeneralSection>Related topicsHow to use Web HelpKeyboard Support OverviewBrowse and search Web Help content</GeneralSection>
		<GeneralSection ID="5"><SectionTitle>Why are some of my shortcuts missing?</SectionTitle>
			<Paragraph>If you do not correctly close WebTop, the system may not save your shortcuts.</Paragraph>
		</GeneralSection>
		<GeneralSection ID="6"><SectionTitle>In a session, some fields are missing and the labels are incorrect.</SectionTitle>
			<Paragraph>If you are missing particular fields and you think your session has been customized, check the color of the pencil in the upper-left corner. If the pencil is yellow, you changed your session. If so, right-click the header of the session and click <GUIRef href="" role="manual">Reset Grid Layout</GUIRef> on the shortcut menu to reset all your grid changes to the default settings.</Paragraph>Related topicsPersonalize ERP sessionsPersonalize your WebTop</GeneralSection>
		<GeneralSection ID="7"><SectionTitle>What ERP system combinations are at my disposal?</SectionTitle>
			<Paragraph>In WebTop, you can work with the ERP system according to the following three combinations:</Paragraph>
			<GeneralSection><List><ListItem><GUIRef href="" role="manual">Single ERP application</GUIRef>: You cannot choose an <Link href="/webtop/glossary/glossary#environments" role="glossary">environment</Link> and you only have the user profiles that you created yourself at your disposal.</ListItem>
					<ListItem><GUIRef href="" role="manual">Multiple ERP applications with single password</GUIRef>: You can choose the Baan application with which to work. You can also choose an environment, however, you only have one password for all environments.</ListItem>
					<ListItem><GUIRef href="" role="manual">Multiple ERP applications with multiple passwords</GUIRef>: You can choose the Baan application with which to work, however, you must know each of the passwords for the various applications.</ListItem>
				</List>
				<Paragraph>The user does not choose these combinations. Instead, your system administrator sets up these combinations. The chosen combination defines a particular log on procedure for the users.</Paragraph>
			</GeneralSection>
		</GeneralSection>
		<GeneralSection ID="8"><SectionTitle>Why does WebTop close when I click the Back option in Internet Explorer?</SectionTitle>
			<Paragraph>The WebTop closes if you click <GUIRef href="" role="manual">Back</GUIRef> in the Internet Explorer to navigate to another page. If you set the WebTop as a the default startup page in Internet Explorer, the <GUIRef href="" role="manual">Back</GUIRef> button is unavailable.</Paragraph>
		</GeneralSection>
	</GeneralSection>
	<GeneralSection><SectionTitle>thinDEM</SectionTitle>
		<GeneralSection ID="9"><SectionTitle>What has happened to the Change Company functionality?</SectionTitle>
			<Paragraph>As of WebTop 2.0, <GUIRef href="" role="manual">Change Company</GUIRef> is slightly different due to the <Link href="/webtop/glossary/glossary#DEM" role="glossary">DEM</Link> functionality. To authorize you for the correct processes, a central modeling company is added to the processes. The models of your processes are now stored in the <Link href="/webtop/glossary/glossary#centralmodelingcompany" role="glossary">central modeling company</Link>. This central modeling company limits the number of companies you can change.</Paragraph>
		</GeneralSection>
		<GeneralSection ID="10"><SectionTitle>What is thinDEM?</SectionTitle>
			<Paragraph>ThinDEM is Dynamic Enterprise Modeling, <Link href="/webtop/glossary/glossary#DEM" role="glossary">DEM</Link>, through a thin client. ThinDEM enables <Link href="/webtop/glossary/glossary#roleBasedNavigation" role="glossary">role-based navigation</Link>, which is diametrically opposed to the static display of all enterprise-related sessions that you were used to, and which is called <Link href="/webtop/glossary/glossary#applicationBasedNavigation" role="glossary">application-based navigation</Link>.</Paragraph>
			<GeneralSection><Paragraph><Emphasis>In thinDEM, you, rather than the application, are the point of departure.</Emphasis> Your tasks are the only reason to produce these <Link href="/webtop/glossary/glossary#diagram" role="glossary">diagrams</Link>.</Paragraph>
			</GeneralSection>
		</GeneralSection>
		<GeneralSection ID="11"><SectionTitle>What are the new icons in the Navigation Area?</SectionTitle>
			<Paragraph>In WebTop, a number of figures have been added in the <Link href="/webtop/webtop/navigation_area" role="manual">Navigation Area</Link>. Some of these figures represent processes, whereas others represent parts of a process. By clicking the triangle of a process, you can get an overview of the sequential order and the number of tasks you must complete to perform a specific job.</Paragraph>
		</GeneralSection>
		<GeneralSection ID="12"><SectionTitle>Why do the processes I see differ from those my colleague sees?</SectionTitle>
			<Paragraph>In thinDEM, you perform a role. A medical receptionist can be a role and an auditor checking on your administration is another role. An auditor does not need to know the name of a specific patient. For the medical receptionist, a name is essential. With thinDEM, it is possible to present the same data in many varying ways. According to the roles and the specific tasks you have to perform, you only see the data you need.</Paragraph>
		</GeneralSection>
		<GeneralSection ID="13"><SectionTitle>What is a role?</SectionTitle>
			<Paragraph>A role is a user-defined authorization developed to limit the options that you must choose to complete your tasks. In WebTop, you can model roles according to specific tasks.</Paragraph>
		</GeneralSection>
		<GeneralSection ID="14"><SectionTitle>Why are there differences between the SSA Baan ERP group and the DEM group?</SectionTitle>
			<Paragraph>In WebTop, the DEM group may be added to your Navigation Area. In daily work, the DEM group is easier to work with than the SSA ERP group. Instead of adjusting to the ERP sequence, your tasks are central. In the DEM group, depending on your role, the Modeler may have modeled your working process. You must only follow the process outlined for you in the <Link href="/webtop/webtop/work_area" role="manual">Work Area</Link>, which is where you can start your activities, irrespective of whether they are manual activities, file-based activities, or those that require you enter data in Baan sessions. You can execute all of these tasks directly from the Work Area. You can also make a shortcut of certain processes. You can activate a shortcut from the Shortcut Bar, which is the frame in the left area of your WebTop screen.</Paragraph>
		</GeneralSection>
		<GeneralSection ID="15"><SectionTitle>What do you mean by Static Menu Browser and Dynamic Menu Browser?</SectionTitle>
			<Paragraph>The static menu browser, SMB, is the typical menu browser that guides you through all packages and sessions that exist in the application. The SMB displays content hierarchically. In SMB. who you are is irrelevant, in that the Dynamic Menu Browser ( <Link href="/webtop/glossary/glossary#DMB" role="glossary">DMB</Link> ) displays your files, applications, or <Link href="/webtop/glossary/glossary#URL" role="glossary">URLs</Link>, according to the task modeled in <Link href="/webtop/glossary/glossary#DEM" role="glossary">DEM</Link>. In WebTop, you can now see only the activities you must carry out to complete a task.</Paragraph>
		</GeneralSection>
		<GeneralSection ID="16"><SectionTitle>What are DEM processes?</SectionTitle>
			<Paragraph>Processes are task-modeled activities that, if completed, constitute a logical sequential number of actions.</Paragraph>Related topicsProcesses</GeneralSection>
		<GeneralSection ID="17"><SectionTitle>Why is my DEM menu missing?</SectionTitle>
			<Paragraph>Below are reasons why your DEM process does not appear:</Paragraph>
			<GeneralSection><List><ListItem>Your system administrator provided you with ERP authorization, but not with DEM authorization.</ListItem>
					<ListItem>Your system administrator changed the companies for which you are authorized. You now work in a company that does not share your <Link href="/webtop/glossary/glossary#centralmodelingcompany" role="glossary">central modeling company</Link>.</ListItem>
					<ListItem>You have changed the company to a company that is not part of your central modeling company.</ListItem>
				</List>
			</GeneralSection>Related topicsHow to log onWhat are User Profiles?Change Company</GeneralSection>
		<GeneralSection ID="18"><SectionTitle>Why does my DEM process not show?</SectionTitle>
			<Paragraph>Check the following:</Paragraph>
			<GeneralSection><ProcedureList><ListItem>Do you see a DEM group in your <Link href="/webtop/webtop/navigation_area" role="manual">Navigation Area</Link>? If not, contact your <Link href="/webtop/glossary/glossary#admin" role="glossary">system administrator</Link>. If yes, click <Link href="/webtop/glossary/glossary#DEM" role="glossary">DEM</Link> to open the DEM group.</ListItem>
					<ListItem>Are your user name and icon visible: <HTML:IMG SRC="../images/user16.gif" width="16" height="16" xmlns:HTML="http://www.w3.org/TR/REC-html40"/>? Click your user name and icon to open the processes you have at your disposal. Processes appear with their role name and the following icon <HTML:IMG SRC="../images/role16.gif" width="16" height="16" xmlns:HTML="http://www.w3.org/TR/REC-html40"/>.</ListItem>
					<ListItem>Click the role. The process folder <HTML:IMG SRC="../images/process-folder-l-16.gif" width="16" height="16" xmlns:HTML="http://www.w3.org/TR/REC-html40"/> appears. Note the triangle before the folder icon.</ListItem>
					<ListItem>Click the triangle, which then topples over and the process opens.</ListItem>
					<ListItem>Click the process icon <HTML:IMG SRC="../images/process-L-16.gif" width="16" height="16" xmlns:HTML="http://www.w3.org/TR/REC-html40"/> to display the process graphically in the <Link href="/webtop/webtop/work_area" role="manual">Work Area</Link>.</ListItem>
					<ListItem>From the work area, you can complete your task, start Baan sessions, or activate file-based applications, such as Microsoft Word or Excel, or start a <Link href="/webtop/glossary/glossary#URL" role="glossary">URL</Link>. Here, you can carry out all activities that are required to perform your task.</ListItem>
				</ProcedureList>
			</GeneralSection>
		</GeneralSection>
		<GeneralSection ID="19"><SectionTitle>Why am I Not Authorized?</SectionTitle>
			<Paragraph>In a process, some parts might not be accessible to you. <HTML:IMG SRC="../images/notauthorized16.gif" width="16" height="16" xmlns:HTML="http://www.w3.org/TR/REC-html40"/> In this case, you can only carry out the activities that are part of your role.</Paragraph>
		</GeneralSection>
	</GeneralSection>
</ManualTopic>
