<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/docs/app_service" xml:lang="en">
   <Header>
      <Title>Service</Title>
   </Header>
   <GeneralSection>
      <List>
         <ListItem ID="tscfgug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U8999GUS.pdf|U8999|tscfg*" role="wwwlink">Infor LN Service - User Guide for Configuration Management</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various processes
			 in Configuration Management and the procedure to create installation groups and
			 generate the physical breakdown structure of the items.</Paragraph>
         </ListItem>
         <ListItem ID="tsctmug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9152GUS.pdf|U9152|" role="wwwlink">Infor LN Service - User Guide for Contract Management</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various processes
			 in Contract Management and the procedure to create contract quotations,
			 contract templates, contracts, contract installments, contract coverage and
			 contract revenue recognition.</Paragraph>
         </ListItem>
         <ListItem ID="tsquotug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9537FUS.pdf|U9537|" role="wwwlink">Infor LN Service - User Guide for Service Quotations</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 such as service quotations, quotation status and quotation calculation methods
			 in Service Quotations.</Paragraph>
         </ListItem>
         <ListItem ID="tsclmug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U8954GUS.pdf|U8954|" role="wwwlink">Infor LN Service - User Guide for Call Management</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various Call
			 Management processes available, and the procedure to create and process
			 calls.</Paragraph>
         </ListItem>
         <ListItem ID="tsterritplanug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9804BUS.pdf|U9804|" role="wwwlink">Infor LN Service - User Guide for Territory Planning</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes available in Territory Planning.</Paragraph>
         </ListItem>
         <ListItem ID="tsgroupplanug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9793BUS.pdf|U9793|" role="wwwlink">Infor LN Service - User Guide for Group Planning</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes available in Group Planning.</Paragraph>
         </ListItem>
         <ListItem ID="tsfieldservug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9000GUS.pdf|U9000|" role="wwwlink">Infor LN Service - User Guide for Field Service</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as reference activities, service order processing and field
			 change order, available in Field Service.</Paragraph>
         </ListItem>
         <ListItem ID="tsmscug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9132GUS.pdf|U9132|" role="wwwlink">Infor LN Service - User Guide for Maintenance Sales Order Control (Depot Repair)</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as maintenance sales order, sales order status and sales
			 order line status, available in Maintenance Sales Order.</Paragraph>
         </ListItem>
         <ListItem ID="tswcsug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9133GUS.pdf|U9133|" role="wwwlink">Infor LN Service - User Guide for Work Order Control (RMA &amp; Depot Repair)</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as work order control, subcontracting and material
			 allocation, available in Work Order Control.</Paragraph>
         </ListItem>
         <ListItem ID="tscmmug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9798CUS.pdf|U9798|" role="wwwlink">Infor LN Service - User Guide for Claim Management</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as warranty, warranty handling and linking warranties,
			 available in Claim Management.</Paragraph>
         </ListItem>
         <ListItem ID="tswarrantiesug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9796BUS.pdf|U9796|" role="wwwlink">Infor LN Service - User Guide for Warranties</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as customer claim, supplier claim and generating supplier
			 claim, available for the Warranty functionality.</Paragraph>
         </ListItem>
         <ListItem ID="tsowneruserug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9882AUS.pdf|U9882|" role="wwwlink">Infor LN Service - User Guide for Owner VS User of Serialized Item</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as defining owner vs user for serialized item, defining
			 business partners for orders, available for the Owner vs User of Serialized
			 Item functionality.</Paragraph>
         </ListItem>
         <ListItem ID="tsworkloadlevug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9868AUS.pdf|U9868|" role="wwwlink">Infor LN Service - User Guide for Workload Leveling</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as workload distribution, time-based workload leveling and
			 scheduling, available for the Workload Leveling functionality.</Paragraph>
         </ListItem>
         <ListItem ID="tsterritplanwbug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9872AUS.pdf|U9872|" role="wwwlink">Infor LN Service - User Guide for Territory Planning Workbench</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes such as territory planning, implementing territory planning and
			 recalculating travel time, available for the Territory Planning
			 Workbench.</Paragraph>
         </ListItem>
         <ListItem ID="tsworkloaddiswbug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9873AUS.pdf|U9873|" role="wwwlink">Infor LN Service - User Guide for Workload Distribution Workbench</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes for the Workload Distribution Workbench. With the help of
			 workbench, the most urgent orders can be prioritized and the service engineer
			 travel time can reduce as the work allocated to engineer can be restricted to a
			 particular region.</Paragraph>
         </ListItem>
         <ListItem ID="tsschedulerwbug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9878AUS.pdf|U9878|" role="wwwlink">Infor LN Service - User Guide for Service Scheduler Workbench</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the various concepts
			 and processes for the Service Scheduler Workbench.</Paragraph>
         </ListItem>
         <ListItem ID="msug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/|DITA/MFS/10.4|mfs_userguide-10.4-en-US.pdf|msug|"
                     role="wwwlink">Infor LN Mobile Service - User Guide</Link>
            </Paragraph>
            <Paragraph>This guide provides information about the purpose and use of
			 the LN Mobile Service
			 application. It explains how field service engineers can access and use
			 relevant resources and data, and accomplish their day-to-day service tasks,
			 remotely.</Paragraph>
         </ListItem>
         <ListItem ID="msgsgug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/|BEEM/ERPLN-10.4.2-Staging|msgsg-en-US.pdf|msgsgug|"
                     role="wwwlink">Infor LN Mobile Service - Getting Started Guide</Link>
            </Paragraph>
            <Paragraph>This guide describes the process to install the LN Mobile Service
			 application.</Paragraph>
         </ListItem>
      </List>
      <List>
         <ListItem ID="crossseritemsug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U8937GUS.pdf|U8937|" role="wwwlink">Infor LN - User Guide for Serialized Items</Link>
            </Paragraph>
            <Paragraph>This document describes the setup and use of <Link href="/baanerp/tc/glossary/glossary#000302" role="glossary">serialized item</Link> in <GUIRef href="/baanerp/wh" role="package">Warehousing</GUIRef>, <GUIRef href="/baanerp/ti" role="package">Manufacturing</GUIRef>, and <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>.</Paragraph>
         </ListItem>
         <ListItem ID="crossppegug">
            <Paragraph>
               <Link href="ftp://ftp.infor.com/||U9777CUS.pdf|U9777|*" role="wwwlink">Infor LN - User Guide for Project Pegging</Link>
            </Paragraph>
            <Paragraph>This document explains the process to set up and use <Link href="/baanerp/tc/glossary/glossary#000600" role="glossary">pegs</Link> in project manufacturing environments. The usage of pegs across LN, the setup and usage of
			 borrow/loan inventory transfers between cost pegs, and the handling of <Link href="/baanerp/tc/glossary/glossary#000610" role="glossary">costing breaks</Link>, are also described.</Paragraph>
         </ListItem>
      </List>
   </GeneralSection>
</ManualTopic>