| # General Service Parameters (tsmdm0100m000) This session contains: A history list of parameter sets and their effective dates. The most recent parameter sets are at the end of the list. The current parameter set, at the top of the list (without an effective date). To view historical sets, double-click one of the historical parameter sets. You can use the Print Service Parameters (tsmdm0400m000) session to print and compare the parameter sets. To view or change the current parameters, double-click the set without an effective date that appears at the top of the list. The General Service Parameters (tsmdm0100m000) details session starts. If you make changes and save the new parameter setting, LN performs the following actions: Adds the new set at the end of the history list. Updates the current set (at the top of the list). Note By default, the Description field contains the date and time when the previous parameter setting was saved. To avoid confusion, if you change the parameters, change or delete the default Description text. General Effective Date The date and time from which the parameters are valid. The parameters are valid up to the effective date of the most recent parameter setting. Description The description of the parameter set. For example, the reason why the previous setting was changed. Implemented Field Service If this check box is selected, all applicable fields related to Service Order Control will be available. Depot Repair If this check box is selected, all applicable fields related to shop maintenance will be available. Customer Claim If this check box is selected, the customer claim functionality is available in service. Note You can uncheck this, only if no open customer claim exists. This means only Customer Claims exist with Status Closed, Rejected or Canceled in Customer Claims (tscmm1100m000) session. Supplier Claim If this check box is selected, the supplier claim functionality is available in service. Note You can uncheck this, only if no open supplier claim exists. This means only Supplier Claims exist with Status Closed, Rejected or Canceled in Supplier Claims (tscmm2100m000) session. Engineering Revisions Active If this check box is selected, engineering revisions are active. If this check box is selected, the engineering revisions that are used in Manufacturing, can be used within Service. Engineering Revisions on Documents If this check box is selected, engineering revisions are active for documents. Skills If this check box is selected, LN enables the Skills functionality in Service. Note If the skills functionality is enabled, you can view the following session: Skill Requirements by Reference Activity (tsacm2121m000) Required Skills by Activity (tstdm2111m000) History Required Skills by Activity (tstdm8111m000) Functional Elements Active If this check box is selected, functional elements can be used when creating item breakdowns, physical breakdowns, and reference activities. Use Inspections If this check box is selected,, measurements and counters are used. Use Diagnostics If this check box is selected, you can implement the Diagnostics functionality in Infor LN Service. Note If this check box is selected, Infor LN considers the values specified in Problem Code required and Solution Code required fields in the Service User Templates (tsmdm1660m000) session. The value specified in Problem / Solution Handling in the Service Types (tsmdm0130m000) session for call diagnosis is also considered. Use Item Counter Readings If this check box is selected, counter readings are used. Demand Pegging If this check box is selected, LN allocates the inventory for a specific demand. LN uses the item specifications to match the demand and supply of inventory. Paging Active If this check box is selected, LN enables the Paging functionality. Note If Paging functionality is enabled, you can use the following sessions Pager Data (tsmdm1170m000), Paging Assignments (tsmdm1185m000) and Service Order Paging Log List (tssoc2503m000). Non-Conformance Reports If this check box is selected, Non-Conformance Report is implemented in Infor LN Service. Note This field is applicable only if the Quality Management (QM) and the Non-Conformance Implemented check boxes are selected in the Implemented Software Components (tccom0100s000) and Quality Management Parameters (qmptc0100m000) sessions respectively. Calendar Control Availability Type An indication of the type of activity for which a resource is available. With availability types, you can define multiple sets of working times for a single calendar. For example, if a work center is available for production on Monday through Friday and available for service activities on Saturdays, you can define two availability types, one for production and one for service activities and link these availability types to the calendar for that work center. Note The availability type specified here is used as a default if no availability type exists for the applicable service type. Description The description or name of the code. Time Units Base Time Unit Hour In Service a base unit for time must be defined in addition to the base unit that is defined in the Units (tcmcs0101m000) session. Allowed values Unit codes with a physical quantity value Time. Note You must also define a conversion factor between the base time unit in Common and the base time unit in Service. Labor Rate Time Unit Unit in which the labor rate is expressed. Allowed values Unit codes with a physical quantity value Time. Note The Base Time Unit Hour field must be filled before you can select this field. Related topics Labor rate procedure Travelling Travelling Use If this check box is selected, the service area and related functions are used in Service. Note You can only define data related to the use of service areas, if this check box is selected. The related functions are: Service employees that are linked to service areas. Service and maintenance items that are linked to service areas. Subservice areas that are linked to main service areas. Traveling times that are defined for service areas. Warehouses that are linked to service areas. 1 Scope of Inventory Check The value in this field indicates where the material is available. Allowed values Scope of Inventory Traveling Cost Method The method that is used to calculate traveling expenses. If you select None Travel lines cannot be created for service orders. The fields in the Traveling Cost Specification group box in the Service Order Parameters (tssoc0100m000) session are disabled Distance Unit The unit for distances that is used in Service. Allowed values Unit codes with a physical quantity value Length. Currency Sales Price The currency in which the sales rate is expressed in Service. Currency Sales Price The name of the currency in which the sales rate is expressed. Traveling Time Cost Rate The cost rate for the traveling time. Cost Rate Your company's reference currency that is defined in the Companies (tcemm1170m000) session. Related topics To use currencies Time Duration Unit The unit code for the time duration. In the Service Planning & Concepts module this parameter is also used to express tolerance periods. Allowed values Unit codes with a physical quantity value Time. Sales Rate The sales rate for the traveling time. Sales Rate The currency of the sales price for traveling. Traveling Distance Estimated Cost Price The cost price of the traveling distance. Slash Character The time duration unit that is defined in this session. Sales Price The sales price of the traveling distance. Sales Price The currency sales price for traveling specified in this session. Slash Character The distance unit that is defined in this session. Text If this check box is selected, a text is present. Related topics Text (additional) Searching Search Engine Apply Search Engine for Installation Groups If this check box is selected, the search engine is used to search for Installation group. Apply Search Engine for Serialized Items If this check box is selected, the search engine is used to search for serialized items. Search Argument: Location Address Search Argument : Location Address The attributes of address which are used by the search engine to find the location of Installation groups and/or serialized items. You can search based on the following attributes: Search Arguments Name Name 2 House Number Address Address 2 City City 2 Zip Code Country (Coded) Country Telephone From a total of eleven search arguments, you can set five search arguments each for both the Search Argument with Index and Search Argument without Index fields. Additionally, you can use wild cards to search the location of Installation groups/ serialized items. The search parameters in the Search Criteria (Installation Groups) (tsmdm0280m000)/ Search Criteria (Serialized Items) (tsmdm0281m000) sessions, which are accessible from the Call (tsclm1100m000) session are enabled based on the arguments selected by the user in the groupbox. Control Sales Pricing Sales Prices Search Method The sales price of material items is based on the option selected in the field. You can define the material lines in following sessions: Material cost terms Contract Quotation Material Terms (tsctm1131m200) Contract Material Terms (tsctm1131m300) Service Order Quotation Material Terms (tsctm1131m400) Actual service-order material costs in the Service Order Actual Material Costs (tssoc2121m000) session. The base price is stored in price books. Following are the options to retrieve the sales price of a material item: Price Books Service. Price Books Service/Sales. Item Service Prices. Price Books Sales/Service Default Value for Print on Invoice The print options for the cost line when the invoice amount is zero. Note When the field is set to No Invoice, Invoice costs are considered as goodwill If the field is set to 'No Invoice' after the line is costed, the available invoice line in Invoicing is deleted. Allowed values Print on Invoice Discounts Pricing Data Discounts from Price Books If this check box is selected, discounts are fetched from the price book defined in the Price Book Lines (tdpcg0131m000) session. Note If this check box is cleared, discounts are not applied from the Pricing module. Related topics Setting up a price book Discount Policy The Discount Policy determines the procedure that has to be used for applying the discount percentage or amount on the Service Order cost lines and Coverage Line You can apply the discount in the following two ways: Apply Discounts Before Coverage Apply Discounts After Coverage
    Apply Discounts Before Coverage

    Discount is applied on the Total sales amount before coverage.

    Invoice Amount = Total Sales – Discount amount or percentage -
    (Contract Coverage – Warranty – Order Quotation - FCO – Other)

    Apply Discounts After Coverage

    Invoicing Amount = Total Sales – (Contract Coverage – Warranty – Order Quotation - FCO – Other)

    Discount is applied on the Invoice amount.

    Invoice Amount = Invoicing amount  – Discount amount or percentage
Note If the Discounts from Price Books check box is selected, the field is set to Apply Discounts Before Coverage. Note This field is enabled only when the Discounts from Price Books check box is not selected. CTI Implemented If this check box is selected, CTI is used. Internal Price Search Method The method to calculate the material cost. Allowed values Internal Price Search Method Related topics Internal commercial rates Replace Location Add. Search Arguments Replaces the Location and Address in all the relevant sessions. |