| # Service Engineer Assignments (tssoc2505m000) Use this session to view the list of service engineer assignments. Note This session can also be viewed as a satellite session in the Service Order (tssoc2100m100) session. To view this session, the Assignments check box must be selected in the Service Order group box, in the Service User Profiles (tsmdm1150m000) session. This session can also be viewed as a satellite session in the Service Order Activity (tssoc2110m100) session. To view this session, the Assignments check box must be selected in the Service Order Activity group box in the Service User Profiles (tsmdm1150m000) session. The Paging tab is displayed only if the Paging Active checkbox is selected in the General Service Parameters (tsmdm0100m000) session. The Accept and Reject options are displayed only if the Field Service check box is selected and are disabled if the Origin field is set to Work Order in the General Service Parameters (tsmdm0100m000) session. Origin The origin of the assignment. This is a display field. Allowed values Activity Origin You can set this field to: Service Order Work Order Note This field is visible only if the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session and the Field Service check box in the General Service Parameters (tsmdm0100m000) session, are selected. This field is set to Service Order only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session. This field is set to Work Order only if the Depot Repair check box in the General Service Parameters (tsmdm0100m000) session and the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session are selected. Order The number of the service order for which the engineers are listed. Description The description or name of the code. Service Order Status The status of the Service Order. Line Number The sequence number that enables you to define more than one engineer for a service order. Default value Numbering Activity Line Number The number of the service-order activity line that the service engineer works on. Description The description or name of the code. Activity Status The status of the Activity Line Number. Service Engineer The code of the service engineer assigned to the service order. Assignment Status The assignment status of the service engineer. Allowed values Engineer Assignment Status Pager / Phone Enabled If this check box is selected, the service engineer is available for paging. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Page Required If this check box is selected, the service order requires paging the service engineer. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Activate Paging If this check box is selected, the service employee must be paged. The commands on the appropriate menu provide two paging methods: Automatic paging LN sends the paging message using the value specified in the Paging Interval field. Manual paging This method can be required, for example, if the paging server is down, or if you cannot reach an engineer through the common paging system. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Paging Interval The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. Escalation Date/Time The date and time when the order exceeds the paging reaction period, defined in the Paging Interval field in the Service Order Parameters (tssoc0100m000) session. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Paging Counter The number of times a paging message was sent. Note When pages are sent automatically, LN updates this field. In case of manual paging, you can manually change this field. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Last Page Sent The date and time when the last paging message was sent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Downloaded Time The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by Mobile Service application. The assignment cannot be deleted if this field is filled. Note This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Accept Time The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptance. The information can be conveyed by fax, mobile phone, pager, or telephone. The assignment cannot be deleted if this time is filled. Note This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Actual Start The date and time when the service engineer starts work on the execution of the assigned activity. Actual Finish The date and time when the service engineer completes the execution of the assigned activity. Planned Start CRM Appointment The start date of the CRM appointment linked to the engineer assignment. Planned Finish CRM Appointment The end date of the CRM appointment linked to the engineer assignment. Job Sheet Completion Time The date and time when the service engineer completes the assigned job sheet. Note This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Last Changed Time The date and time when the Planned Start and Planned Finish are last updated or when the planner manually changes the service engineer assignment data. Service Car The code that identifies the service car linked to the service engineer. Description The description or name of the code. Use Service Car If this check box is selected, the service car linked to the service order activity and the assigned engineer is the same. Note This field is displayed only if the Service Car of Assignment is default for Activity check box is selected in the Service Order Parameters (tssoc0100m000) session. Use Engineer Calendar for Planning If this check box is selected, the calendar of the service engineer is used to calculate the planned start and planned finish time of the service order activity. Note This field is displayed if the Use Engineer Calendar for Planning check box in the Service Order Parameters (tssoc0100m000) session and the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session is selected. Infor LN allows you to select this check box only for one assignment linked to the activity. Activity The planned duration of the activity based on the planned start and planned finish time. Note Based on the Origin, this value is defaulted from the Service Order Activities (tssoc2110m000) session or the Work Order Activities (tswcs2110m000) session. Unit The unit in which the activity duration is expressed. Travel The planned travel duration. Note This value is defaulted from the Service Order Activities (tssoc2110m000) session. This field is visible only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session. This field is enabled only if the Origin field is set to Service Order. Travel Distance The planned travel distance for the service order activity. Note This value is defaulted from the Service Order Activities (tssoc2110m000) session. This field is visible only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session. This field is enabled only if the Origin field is set to Service Order. Planned Travel Start The planned date and time to start the travel. Planned Travel Finish The planned date and time to finish the travel. Planned Start The planned date and time when the service engineer is expected to start the execution of the assignment. Planned Finish The planned date and time when the service engineer is expected to complete the execution of the assignment. Actual Travel Start The actual start date and time of the travel. Actual Travel Finish The actual finish date and time of the travel. Earliest Start Time The earliest date and time when the service engineer can start the execution of the assignment. Latest Finish The earliest date and time when the service engineer can complete the execution of the assignment. Reject Time The date and time when the service engineer rejects the assignment that is assigned. Rejection Reason The code of the reason to reject the assignment. Note This field is enabled only when you select the Reject option. To reject the assignment, you must specify a reason of the type Assignment Rejection. Description The description or name of the code. Assignment Text LN selects this check box to indicate that additional information, related to the assignment, is present in the Text field. Text The additional information related to the assignment. Accept Sets the service engineer assignment status to Accepted. Start Sets the service engineer assignment status to Started. Complete Sets the service engineer assignment status to Completed. Set Order to Completed Click to set the order to Completed status. Set Activity to Completed Click to set the activity to Completed status. Determine Sums up the Reference Activity duration mentioned in the Configuration Lines and updates the Duration field on the Service Order Quotation header. This button is disabled if the Activity Duration field is disabled. Calculate If you use this option and you enter the planned end date, the planned start date is calculated backward using activity duration and availability by calendars. The calendars are selected from the serialized items, if specified, or else from the Installation group. If no calendars are defined for the durations concerned, ERP displays an error message. If the planned end date is not calculated, no activities are planned. This button is disabled if the Planned Start Date field is disabled. Calculate If you use this option and you enter the planned start date, the planned finish date is calculated forward using activity duration and availability by calendars. The calendars are selected from the serialized items, if specified, or else from the Installation group. If no calendars are defined for the durations concerned, ERP displays an error message. If the planned start date is not calculated, no activities are planned. This button is disabled if the Planned Finish Date field is disabled. Per Order Starts the Service Order Paging Log (tssoc2102m000) session All Orders Starts the Service Order Paging Log List (tssoc2503m000) session. Pager Details Starts the Pager Data (tsmdm1170m000) session. |