| # Times in business partner Time Zone (tsclm1111m000) Use this session to display the local reported time, execution times, and agreed times information if the customer and the call center are located in different time zones. BP Time Zone The time zone of the customer's location. Reported Time The date and time when a call was received and registered. Appointment If this check box is selected, the call-taker or support engineer has an appointment with the customer. Execution Start Time The time at which the support engineer plans to start working on the call. Execution Finish Time The time at which the support engineer plans to finish working on the call. Reaction Time The time by which the call center must react to a customer's call. Latest Solution Start Time The time by which the support engineer must start solving the call. Latest Solution Finish Time The time by which the support engineer must finish solving the call. |