| # Contract Uptime Term History (tsctm8536m300) Use this session to view the history of Contract Uptime terms. Service Contract A sales agreement between a service organization and a customer for a specific period, that states the configurations (Installation groups or serialized items) to be maintained, the coverage terms, and the agreed price. Service Contract The description of Service contract. Contract Change Following are the types of contract changes: Renewal: The option allows you to extend the contract period beyond its current validity duration. Incidental Changes: The option allows you to implement changes to an existing contract. Changes such as addition/deletion of one or more configuration lines, changes to price and discounts, and so on are categorized as incidental changes. Indexation: The option allows you to change the contract price based on the changes in the value of consumer price index. Renewal with Indexation: The option allows you to perform indexation and renewal at the same time. Contract Change The description of contract change. Coverage Type A financial classification that indicates to what extent work is covered under warranty or contract, and what part of the activities can be charged. Coverage Type The description of coverage type. Coverage Term A coverage term stores agreements on the duration, the cost covering method and the costs of these agreements. This can be created for (a combination of) a service contract (quotation), Installation group, coverage type, term type, or sequence number. The cost amounts and sales amounts of the term are also stored. The defined coverage terms are valid for the entire duration of the service contract. It is also possible to phase these terms, depending on time or on the value of the main counter of a counter model. The coverage terms can be further specified in the so-called cost terms. Coverage Term The description of the coverage term. Uptime Line The terms specified with regard to Uptime. Uptime is the time taken for a machine to be up and running after service. Available Time The time convenient to execute service. Available Time The units used to express time. Uptime Percentage The uptime expressed in percentage. Agreed Downtime The agreed downtime. Cumulated Spent Time The total amount of time spent to execute the service. Left Downtime The amount of downtime left. Spent Time The amount of time spent . Credit Amount The credit Credit Amount ... Cost Amount The sum of the cost amounts of all coverage terms that are associated with the indicated service type or term type. Note The amount is expressed in the home currency. Cost Amount The description of the cost amount. Sales Amount The sum of the sales amounts of all coverage terms that are associated with the indicated service type or term type. Processed If this check box is selected,... Text If this check box is selected, additional information with regard to the Contract Uptime is available. |