| # Employees - Service (tsmdm1640m000) Use this session to create and maintain details of service employees. Note You can use this session to link service employees selected from the Employees - General (tccom0101m000) to a service area and a service car, and have their planning details (supervisor, maximum daily overtime, labor costs) and paging information listed. The lines on the tabs refer to the following sessions: Service Employee – Skills: The lines on the service employee - skills tab refer to the Service Employee - Skills (tsmdm1135m000) session. Double-click the service employee - skills for more detailed information. Service Employees by Supervisor: The lines on the service employees by supervisor tab refer to the Service Employees by Supervisor (tsmdm1543m000) session. Double-click the service employees by supervisor for more detailed information. Service Employee Person(s) working for the service department. Note Only employees whose departments are defined as service centers, are allowed. Service Employee The name of the service employee. Service Department The code of the service department that the service employee works for. Service Department The name or description of the service department. Service Area The code of the service area that the service employee works in. Related topics Service areas Service Area The name or description of the service area. Service Car The service car that the employee uses to carry out field service. Service Car The name or description of the service car. Supervisor The code of the service employee's supervisor. Selected from the Employees - Service (tsmdm1140m000) session. Note Avoid looping: an employee cannot be the supervisor of his own supervisor. Maximum Overtime per Day The maximum number of extra hours (that is, outside normal hours) the service employee can work per day. Note Normal working hours are specified by the calendar code selected for the employee in the Employees - General (tccom0101m000) session. Labor Rate The labor rate of the service employee. Labor Rate The description or name of the code. Cost Rate The overtime rate of the service employee. Cost Rate The monetary unit in which the cost price is expressed. Sales Rate The rate the customer is charged for any overtime work done by the service employee (outside normal working hours). Sales Rate The monetary unit in which the sales price is expressed. Pager / Phone Enabled If this check box is selected, the pager is enabled. If this check box is cleared, the pager is inactive. Assignment The service engineer's current assignment. Assignment The description of the assignment. Notes Enter additional text as required. |