| # Statistics- Problems and Solutions When a call is solved or a Service Order Activity is completed, data in the Statistics - Problems and Solutions (tsclm3160m000) session is updated. If the combination of Serialized Item Group Item Service Item Group Call Group1 Call Group2 Reported Problem Expected Problem Actual Problem Expected Solution Actual Solution Reference Activity is already present, the calculated count will increase by one. If the combination not present, a new line is created in the Statistics- Problems and Solutions (tsclm3160m000) session with calculated count as one. The Statistics data is used in the Probability Analysis. Related topics To create a physical breakdown from a Bill of Materials |