| # Call Invoicing (tsclm1105s000) Use this session to invoice a call. Related topics Call invoicing Linking pricing contract on call Call The number that identifies the call that must be invoiced. Call Status The status of the call. If you want to invoice the call: The status of the call must be Solved. The sold-to business partner must be specified. Costed If this check box is selected, the invoice is created and the costs for the call are posted to Invoicing. Call Time Units The number of call-time units for which costs will be calculated. The number of call-time units are calculated based on the actual time spent on the call. Sales Price The sales price currency. Sales Price The sales price for one unit of the call-time unit. The sales price is calculated based on the time spent for the call. Cost Price The currency in which the cost price is expressed. Cost Price The cost incurred in solving the call. Total The total costs for the call. Warranty If this check box is selected, a warranty applies. Warranty The sales amount covered by the warranty. Contract If this check box is selected, a service contract applies. Contract The sales amount that is covered under a valid and active service contract. Tax Classification An attribute of order header and order lines that you can use to define tax exceptions for the transactions. LN retrieves the default tax classification from the invoice-from and invoice-to business partners. Important! For example, you can use the tax classification to indicate the following: Payment to an invoice-to business partner is subject to withholding tax and social contributions. Business partners that have the same tax aspects for your company, for example, subcontractors or agents, must be grouped. Tax must be paid in a country other than the home country of the sales office or service office. Tax Classification The description or name of the code. Tax Exemption Certificate The tax exemption certificate number. Tax Exemption Reason The reason why the sold-to business partner or your company is exempt from sales tax. You can link a text to the reason code for a purchase tax exemption for a tax code and country combination in the Tax Exemptions for Purchase (tcmcs1560m000) session. LN prints the text on orders and invoices. You can link several tax exempt reasons with various texts to a single tax code by country combination. If you use a tax provider, you must define tax exemption reasons. LN prints the exempt reasons on the sales invoices. Others The sales costs that cannot be covered or the additional costs. Invoice Amount The total sales amount for the services provided by the call center. This amount is initially calculated from the time units and the labor rates, however, you can change the values. If you change the sales amount, the other costs will be updated. After the discounts are taken into account, the net amount will be invoiced to the business partner. Discount Percentage The discount percentage that can be given to the business partner. The discount percentage is calculated from the sales invoice amount. Number The financial company for which the invoice will be created. Number A transaction can be an issue or a receipt. The following transaction types are available: material requirement planned receipt Number The sequence number that is created for the invoice. Discount Amount The discount amount that is given to the invoice-to business partner. Invoice Date The date on which the invoice is created for the business partner. Net Installment Amount The invoice amount minus the discount amount. Print on Invoice The print options for the cost line when the invoice amount is zero. Note When the field is set to No Invoice, Invoice costs are considered as goodwill If the field is set to 'No Invoice' after the line is costed, the available invoice line in Invoicing is deleted. Allowed values Print on Invoice Tax Amount The total tax amount that is invoiced to customer. Coverage Time The date and time until which the coverage is applicable. Cost Component The cost component that is used to register the costs for this call. Note You must enter the cost component for calls in the Call Parameters (tsclm0100m000) session. Related topics Cost components in Manufacturing Description The description of the cost component. Related topics Cost components in Service Tax Code The tax code of the service call. The tax code indicates the amount of tax that will be charged if a call is invoiced to the business partner. Description The description of the tax code. Posting Date The date on which a financial transaction is created for the call costs. Sales Type Sales types enable you to post the various types of sales invoices to various control accounts. Description The description of the Sales type. Price Origin The origin of the sales price. Allowed values Price Origin Create Billable Line Use this option to transfer all the costs to Central Invoicing and the status of the call is set to Costed. Print Draft Invoice Use this option to print the draft invoice. A draft invoice is printed only if the invoice is not costed. Recalculate Sales Price Retrieves the default sales price of the invoice line from the service contract. |