| # Scope The objective of this case is to describe which activities must be carried out to respond adequately to a return order from a customer and a return order to a supplier for a standard product. As a result, two variants of return orders are handled in one case. The first four major steps of the case cover the process of customer returns. The supplier returns are handled in Steps 5 through 9. Examples of this case include incorrect deliveries, surpluses, damaged goods, obsolete stock, and so on. |