| # Service User Templates (tsmdm1660m000) Use this session to create user templates that enable you to define authorizations for a field service engineer. You can define authorizations such as creating a service order, a material line, and a travel line. Based on the authorizations provided, the engineer can handle the assignments. You can also define the template in the Service User Profiles (tsmdm1150m000) session. This template is linked to the login code of a service employee. You can also use the Service Order Parameters (tssoc0100m000) session to define a template that can be applicable for all service employees. LN follows a search mechanism to determine the template you can use. LN first considers the template defined in the Service User Profiles (tsmdm1150m000) session based on the employee login code. If the template is not defined in the Service User Profiles (tsmdm1150m000) session, the template defined in the Service Order Parameters (tssoc0100m000) session is considered. Service User Template The code of the service user template. Note When a Service User Template is deleted, the linked cost defaults, delivery type and warehouse authorizations are also deleted. Description The description or name of the code. Authorized to Accept Assignment The authorization you set for the service engineer, defining the method of acceptance of the assignment. Allowed values Authorized to accept assignments Create Service Order If this check box is selected, the service engineer is authorized to create a service order. Create Assignment If this check box is selected, the service engineer is authorized to create an assignment. Create Material Line If this check box is selected, the service engineer is authorized to create a material line. Create Other Line If this check box is selected, the service engineer is authorized to create an other cost line. Create Travel Line If this check box is selected, the service engineer is authorized to create a travel line. Register Hours If this check box is selected, the service engineer is authorized to register the work hours of the engineer. Change Cost Price If this check box is selected, the service engineer is authorized to change the cost price. Use all Warehouses If this check box is selected, the service engineer is authorized to use all the warehouses. Report Complete Authorized to Report Complete Assignment and Activity If this check box is selected, the service engineer is authorized to report the completion of the assignment and the activity. Authorized to Report Complete Service Order If this check box is selected, the service engineer is authorized to report the completion of a service order. Hours required If this check box is selected, labor hours must be registered for the current service order activity and for the engineer who logs in. Note LN does not consider the travel time of the engineer. This field is enabled only when the Authorized to Report Complete Assignment and Activity or the Authorized to Report Complete Service Order check boxes are selected. Problem Code required Indicates the problem code requirement, when reporting the completion of the service order activity Allowed values Problem/Solution Code Required Note This field is enabled only when the Authorized to Report Complete Assignment and Activity or the Authorized to Report Complete Service Order check boxes are selected. This field is set to Not Applicable if the Authorized to Report Complete Assignment and Activity or the Authorized to Report Complete Service Order check boxes are not selected. This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Solution Code required Indicates the solution code requirement, when reporting the completion of the service order activity Allowed values Problem/Solution Code Required Note This field is enabled only when the Authorized to Report Complete Assignment and Activity or the Authorized to Report Complete Service Order check boxes are selected. This field is set to Not Applicable if the Authorized to Report Complete Assignment and Activity or the Authorized to Report Complete Service Order check boxes are not selected. This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. |