| # Contract Uptime Terms (tsctm1139m300) Use this session to define and maintain a contract's uptime terms. Service Contract The service contract number. Service Contract The service contract description. Contract Change The contract change number. Contract Change The type of service contract change performed. Allowed values See The changes performed on a contract Cost Covering Method The coverage term to which this uptime term is related. Allowed values See Cost Covering Method Coverage Line The related coverage term's number. Coverage Type A financial classification that indicates to what extent work is covered under warranty or contract, and what part of the activities can be charged. Configuration Line The number of the configuration line (Installation group, item or serialized item) for which the uptime term applies. Cost type Categories that are used to register the type of costs. Cost types enable you to have a more detailed view of the source of costs. Coverage Type The coverage type description. Available Time The total time the configuration is up and running. The available time is expressed in the base time unit defined on company level. Agreed Downtime The downtime that is calculated from the available time and the uptime percentage agreed upon with the customer. Uptime Percentage The uptime percentage of the configuration expressing the ratio of the available time and being up and running, for example an uptime percentage of 98%. Based on the available time and the uptime percentage the agreed downtime is calculated. Sales Amount The sales value of the uptime cost term. This amount is used in calculating the contract price. Cost Amount The cost amount of the uptime cost term. This amount is used in calculating the contract price. Credit Amount The amount that must be paid to the customer if the agreed uptime is not achieved. This amount is expressed in the header currency. Uptime Line The uptime term number. Cumulated Spent Time The total actual time spent on service activities on the configuration. Note The actual time is accumulated from the Down Time field in the Call (tsclm1100m000) session and the Actual Down Time field in the Service Order Activities (tssoc2110m000) session. Left Downtime The time that is calculated by subtracting the actual downtime from the agreed downtime. Spent Time The total actual time (manually adjusted) spent on service activities on the configuration. Credit Amount The currency in which the credit amount is expressed. Cost Amount The currency in which the cost amount is expressed. Processed If this check box is selected, this indicates that the credit amount has been transferred into a credit note (contract installment). Text If this check box is selected, additional text is available. Create Installment Click this button to create a credit note for the customer if the agreed uptime is not achieved. |