| # Customer Claim Approval (tscmm1110m100) Use this session to store approval, rejection and process information for the claim. Related topics Customer claim process Claim The unique code for customer claim. Note The Claim number is defaulted with the series defined in User Profiles (tsmdm1150m000) session and are assigned to the user logging the claim. If no user profile is maintained or no series for claims is set in the user profile, the claim series of the service department set in the user profile is defaulted. Related topics To use number groups and series Customer claim process Creating supplier claim request from customer claims Supplier claim process Creating supplier claim requests from service order cost lines/maintenance sales coverage lines Generating supplier claim Warranties Warranty handling on service order/activity/maintenance sales order Warranty handling on customer claims Line The customer claim line number. Line Status The current status of the customer claim lines. Allowed values Status Description The description or name of the code. General Control Cost Type The cost type to which the claim line is linked. By default, this field is set to Material. Allowed values Cost Type Claim Method The Claim Method used to indicate how a claim is paid. The customer can be compensated financially or with Material. Allowed values Claim Method Print Acknowledgement Indicates if printing an acknowledgement is part of the procedure. By default, LN set this field to Not Required. Allowed values Print Acknowledgement Claimed Claimed Quantity The quantity claimed by the customer. Unit The unit in which Claimed Quantity is measured. Claimed Amount The amount claimed by the customer. Note This field is mandatory if the Cost Type is set to Material. This field is mandatory if the Claim Method is set to Reimburse Materials. Currency The currency of the Claimed Amount. Approved Approved Quantity The quantity approved for the claim. Unit The unit in which Approved Quantity is measured. Approved Amount The total Approved Amount for the claim. Note The field is mandatory if the Claim Method is set to Reimburse Materials. Currency The currency of the Approved Amount. Tax Amount The total Tax Amount that is invoiced to the customer. Approval Percentage The percentage of the claim amount that is approved. Tagged To The type of claim cost to which claim lines are tagged. Allowed values Customer Claim Tagged To Approved By The code of the user who approves the estimated claim. By default, LN considers the user login code. However, you cannot change this data. Approval Date The date and time when the estimated claim is approved. LN considers the current date and time. Rejected Reason The code of the rejection reason. The code must be defined in Reasons (tcmcs0105m000) session Note The Reason Type must be set to Claim Rejection in Reasons (tcmcs0105m000) session. Description The description or name of the code. Rejected By The code of the user who rejected the claim. By default, LN populates the current user login code as the rejected by code. Rejection Date The date and time when the estimated claim is rejected. LN considers the current date and time. Return Material Service Inspection Customer Claim Inspection Required If this check box is selected, service inspection is required for the current claim line. Measurement Type The code of the measurement type for which measurement is defined. Description The description or name of the code. Position The code of the position where the item is located. Description The description or name of the code. Inspection Status The status of the service inspection. Allowed values Inspection Status Unit The unit in which the measured value is expressed. Actuals Serial Status The default status of the serialized item when the item is returned by a customer. Allowed values Serial Status Use Residual Value The value at which the service company prices the item in the inventory. Currency The currency used to express the residual value. Actual Delivery Time The date and time when the claim is approved. Warehouse Order Line The warehouse order line linked to the customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line. Approved Material Approval Action The action for the approved quantity. Allowed values Action For Item Actual Receipt Time The date and time when the approved material is received. Warehouse Order Line The warehouse order line linked to the approved customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line. Rejected Material Rejection Action The action to be taken on the rejected material. Allowed values Action For Item Actual Receipt Time The actual date and time when the rejected material is received. Warehouse Order Line The warehouse order line linked to the rejected customer claim. Warehouse order line number is used to identify the warehouse outbound line to allow the use of different items for one claim delivery line. Texts Approval Text Text The reason for approving the entire claim. Rejection Text Text The reason for rejecting the entire claim. Warranty The code of the warranty linked to the customer claim line. Note This field is enabled only if the Tagged To field is set to Generic Warranty. Serialized Item Warranty The code of the serialized item warranty linked to the customer claim line. Description The description or name of the code. Covered by Warranty If this check box is selected, the customer claim line is covered by a warranty coverage terms. Note This is a display field. Service Contract The code of the service contract linked to the customer claim line. Description The description or name of the code. Covered by Contract If this check box is selected, the customer claim line is covered by Service Contract coverage terms. Note This is a display field. Description The description or name of the code. |