| # Case description The input for this case is a call from a customer. The items at the customer location are not ordered, not required, or damaged. During the call with Customer Return Management, the return reason will be discussed and a solution will be provided. If the material is not swapped, you also cannot repair the goods. The customer agrees to return the material. In this case, a return order is generated by the system and the return number is reported to the customer. Next, the return shipment will be planned and, after the pickup at the customer’ s location, the items will be delivered at the warehouse. The material will be received as a normal receipt. In some cases, the material will be blocked upon receipt, such as recall, damaged, or obsolete material, and/or inspected, such as recall or damaged material, by product quality. After the receipt, the return order will be closed and a credit note will be sent to the customer. Because regular business with the customer is assumed to take place, the amount will not be credited by means of the bank. The amount will be settled with another, unpaid invoice of the customer. In this case, Inspection decides that the material cannot be re-sold to another customer and, therefore, must be returned to the vendor. Supplier Return Management contacts the supplier to negotiate the return of the material. To ship the goods, a return order (purchase) will be generated. The material is picked, packed, and then shipped back to the supplier. After the material is shipped, a credit note is received from the supplier. The parties agreed that the credit note will be settled with an unpaid invoice of the supplier. |