| # Service Areas (tsmdm1105m000) Use this session to define and maintain service areas. Service areas can have a: Specified warehouse that supplies its inventory requirements. Specified service department that carries out services in the area. Either a Main Service Area that it belongs to, or a Subservice Area that belongs to it. Default labor rate used to calculate labor costs. Specified method of charging for call-out costs (either a set charge, or one based on the average traveling time and distance for the service area). Note If you have started this session by zooming, you can only find and select a record. Service Area A unique code (max. 3 characters, alphanumeric) given to the service area for identification purposes. Description The name or description of the service area. Service Area Type The service area's type. Main Service Area The code for the main service center to which the service area is linked. This field is enabled only when the Service Area type field reads Subservice Area. Else this field is disabled. Main Service Area The description of the Main service Area. Service Department The code of the service department providing services to the service area. Warehouse The code of warehouse that sources the required inventory for the service area. If this field is not filled in, by default the warehouse attached to the service department in the Service Departments (tsmdm1100m000) session will supply the required inventory. Note The warehouse must be of type Service or Normal. Warehouse The name of the warehouse chosen to supply the required inventory for the Service Area. Average Traveling Time The average traveling time from the service organisation to the service area. The traveling time is expressed in Base Time Unit Hour. When the service/maintenance activities are planned for this service area, LN uses this value as the default traveling time. Note If the Traveling Cost Method is set to Based on Service Area and the call-out charge is zero (0.0), the average time and distance will be used to charge the customer based on the distance rate and time rate defined in the General Service Parameters (tsmdm0100m000) session. Avg.Trav.Time The measurement unit of the average traveling time. Average Traveling Distance The average distance from the service organization to the service area. Note If the Traveling Cost Method is set to Based on Service Area and the call-out charge is zero (0.0), the average time and distance will be used to charge the customer based on the distance rate and time rate defined in the General Service Parameters (tsmdm0100m000) session. Avg.Trav.Distance The measurement unit of the average traveling distance. Call-out Charge The fixed amount charged to the customer as a travel expense (irrespective of time or distance traveled) if the Traveling Cost Method is set to Based on Service Area in the General Service Parameters (tsmdm0100m000) session. Note If the Traveling Cost Method is set to Based on Service Area and the call-out charge is zero (0.0), the average time and distance will be used to charge the customer based on the distance rate and time rate defined in the General Service Parameters (tsmdm0100m000) session. Call-out Charge The code of currency that the call-out charge is calculated in. Call-out Charge The name of the currency that the call-out charge is calculated in. Labor Rate The labor rate used (by default) to calculate labor costs for services carried out in the service area. Selected from the Labor Rate Code - Rates (tcppl0191m000) session. Labor Rate The name or description of the labor rate. |