| # Configuration Line Totals by Coverage Type - History (tsctm8513m100) Use this session to display the history of the pricing information (costs, sales, and gross margin) that is detailed per term type for a service contract's term. The Control tab gives similar information related to spent and allocated costs. Note The pricing information is displayed for the Installation group and service type combination that you have selected in the Service Contract Configuration Line Totals (tsctm1502m300) session. Surcharges and discounts are added to the calculated sales amount. Service Contract A sales agreement between a service organization and a customer for a specific period, that states the configurations (Installation groups or serialized items) to be maintained, the coverage terms, and the agreed price. Description The description of the service contract. Contract Change Following are the types of contract changes: Renewal: The option allows you to extend the contract period beyond its current validity duration. Incidental Changes: The option allows you to implement changes to an existing contract. Changes such as addition/deletion of one or more configuration lines, changes to price and discounts, and so on are categorized as incidental changes. Indexation: The option allows you to change the contract price based on the changes in the value of consumer price index. Renewal with Indexation: The option allows you to perform indexation and renewal at the same time. Description The description of contract change. Configuration Line The configuration line number. Coverage Type A financial classification that indicates to what extent work is covered under warranty or contract, and what part of the activities can be charged. Description The description of the coverage types. Installation Group A set of serialized items that have the same location and are owned by the same business partner. Grouping serialized items into an Installation group enables you to maintain them collectively. Description The description of the Installation group. Item A standard maintenance item. Serial Number A number that, together with the item code or manufacturer part number, uniquely identifies a component, an item, a machine, or an installation. This serial number is usually shown together with the manufacturer part number and other identification data on an identification plate that is attached to the item. Item Description The description of the item. Term Type Categories used to group costs. Term types enable you to have a more detailed view of the source of costs. The Contract Management module in Service distinguishes the following term types: Material Labor Tooling Traveling Subcontracting Help Desk Other Contract Costs The sum of the cost amounts of all coverage terms that are associated with the indicated service type or term type. Note The amount is expressed in the home currency. Contract Sales The sum of the sales amounts of all coverage terms that are associated with the indicated service type or term type. Contract Gross Margin % The difference between the sales amount and the standard costs against standard costs. How the gross margin is calculated depends on the setting of the Margin Base field in the Service Order Parameters (tssoc0100m000) session. Acronym: GM Spent Costs The sum of costs due to service activities that have been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Allocated Costs The sum of costs due to service activities that have not been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Spent Sales The sum of sales amounts due to service activities that have been financially approved in Service Order Control, expressed in the currency chosen in the contract header. Example Service orders Helpdesk calls Allocated Sales The sum of the sales amounts due to service activities that have not been financially approved in Service Order Control, expressed in the home currency. Example Service orders Traveling costs Actual Gross Margin % The gross margin spent. |