<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/ctm/tsctm1135m300" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract Helpdesk Terms (tsctm1135m300)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to maintain the history of selected help desk <Link href="/baanerp/ts/glossary/glossary#000056" role="glossary">cost-term</Link> that is associated with the coverage term that is selected from the <Link href="/baanerp/ts/glossary/glossary#ServicContra.ts" role="glossary">service contract</Link>.</Paragraph>
		</AimSection>
		<GeneralSection><Note><SectionTitle>Note</SectionTitle>
				<Paragraph>If you must change the terms, after a certain number of calls, for example, then a new coverage term must be created.</Paragraph>
			</Note>
		</GeneralSection>
	</HelpTopic>
	<Fields><FieldHelp ID="appl.header"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Contract</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#ServicContra.ts" role="glossary">service contract</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cfln"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Configuration Line</Title>
			</Header>
			<FuncDesc>The line number identifying the <Link href="/baanerp/ts/glossary/glossary#Configuratio.ts" role="glossary">configuration</Link> for which the total amounts apply.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm110.cltp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Line Type</Title>
			</Header>
			<FuncDesc>The classification of the line. The line type can either be Normal, Total or Calculation. A total line is a sum total of calculation lines. A Calculation line is a partial configuration and contributes to the overall configuration of the type Total line.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="change.numb"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract Change</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000380" role="glossary">service contract changes</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="change.type"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract Change</Title>
			</Header>
			<FuncDesc>The description of the contract change.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cctp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Type</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000390" role="glossary">coverage type</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.nrbt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Term</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000084" role="glossary">coverage-term number</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm110.clst"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cluster</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000306" role="glossary">cluster</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="cluster.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cluster</Title>
			</Header>
			<FuncDesc>The description of the cluster.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm110.item"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Item</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000075" role="glossary">item</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm110.sern"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Serial Number</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#SerialNumber.ts" role="glossary">serial number</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="item.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Item Description</Title>
			</Header>
			<FuncDesc>The description of the item.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cseq"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Helpdesk Term</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000099" role="glossary">contract sequence number</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.nrcl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Covered calls</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000127" role="glossary">covered calls</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.nrun"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Covered Call Units</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000130" role="glossary">covered call units</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cinv"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Interval</Title>
			</Header>
			<FuncDesc>The invoice interval's code.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.crtc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Response Time</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#ResponTime.ts" role="glossary">response time</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm020.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Response Time</Title>
			</Header>
			<FuncDesc>The description of the response time.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.camt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Amount</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000069" role="glossary">cost amount</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="home.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Rate</Title>
			</Header>
			<FuncDesc>Your company's <Link href="/baanerp/tc/glossary/glossary#000017" role="glossary">reference currency</Link>, which is defined in the <GUIRef href="/baanerp/tc/emm/tcemm1170m000" role="session">Companies (tcemm1170m000)</GUIRef> session.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000050" role="manual">To use currencies</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsctm135.amnt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Amount</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000068" role="glossary">sales amount</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="home.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Amount</Title>
			</Header>
			<FuncDesc>Your company's <Link href="/baanerp/tc/glossary/glossary#000017" role="glossary">reference currency</Link>, which is defined in the <GUIRef href="/baanerp/tc/emm/tcemm1170m000" role="session">Companies (tcemm1170m000)</GUIRef> session.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000050" role="manual">To use currencies</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="txta.yn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Text</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/onlinemanual/000069" role="manual">Text (additional)</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.spco"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Spent Costs</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000073" role="glossary">spent costs</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.alco"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Allocated Costs</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000085" role="glossary">allocated costs</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.spsa"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Spent Sales</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000074" role="glossary">spent sales</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.alsa"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Allocated Sales</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000086" role="glossary">allocated sales</Link>
			</FuncDesc>
		</FieldHelp>
	</Fields>
</Session>
