<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000086" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">To transfer a call to a service order</Title>
		<Keyword><Level1>service order control</Level1>
			<Level2>transfer to</Level2>
		</Keyword>
		<Keyword><Level1>call transfer</Level1>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph>If a call cannot be solved by the support engineer within the normal service requirements, it can (with the appropriate authorization) be transferred to a <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link>.</Paragraph>
		<List><ListIntro>You must then specify:</ListIntro>
			<ListItem>The execution service department responsible for the call.</ListItem>
			<ListItem>The service order number that is created for the call. The parameter settings determine if the service order number is equal to the call number.</ListItem>
			<ListItem>In case of an <Link href="/baanerp/ts/glossary/glossary#000416" role="glossary">emergency</Link> call, the service engineer who is responsible for the call.</ListItem>
		</List>
		<Paragraph>All details of the call (which includes time spent) are passed over to the service order, and the responsibility for invoicing the call passes to the <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef> module. Any direct invoicing patterns within the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module are suspended.</Paragraph>
	</GeneralSection>
</ManualTopic>
