<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm3140m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Control (tsclm3140m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to view, define, and maintain a list of solution details for a specific item's problem.</Paragraph>
		</AimSection>
		<GeneralSection><Note><SectionTitle>Note</SectionTitle>
				<List><ListItem>The solutions are listed in descending order of their success rates.</ListItem>
					<ListItem>To display the item's solution control diagram, on the <GUIRef href="" role="menu">Specific</GUIRef> menu, choose <GUIRef href="/baanerp/ts/clm/tsclm3140m000#start.gbf" role="formcommand">Solution Control - Tree</GUIRef>.</ListItem>
				</List>
			</Note>
		</GeneralSection>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm340.item"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Item</Title>
			</Header>
			<FuncDesc>The code of the item that the problem relates to.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcibd001.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The name or description of the item.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm340.cprl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problem</Title>
			</Header>
			<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000059" role="glossary">actual problem</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm330.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Problem</Title>
			</Header>
			<FuncDesc>The description of the <Link href="/baanerp/ts/glossary/glossary#000059" role="glossary">actual problem</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm340.cstn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution</Title>
			</Header>
			<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link>.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>You can list more than one expected solution for a given problem.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tsclm335.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution</Title>
			</Header>
			<FuncDesc>The description of the solution.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm340.crac"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Required Activity</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000065" role="glossary">required activity</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm340.nrsl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Success Rate</Title>
			</Header>
			<FuncDesc>The number of times the <Link href="/baanerp/ts/glossary/glossary#000419" role="glossary">expected solution</Link> was also the <Link href="/baanerp/ts/glossary/glossary#000060" role="glossary">actual solution</Link> for the item/problem combination.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>Every time the solution is accepted in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session as a solution for the item/problem combination, SSA ERP increments this number by one.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tsacm101.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Required Activity</Title>
			</Header>
			<FuncDesc>The name or description of the required activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm340.susr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solvable By Customer</Title>
			</Header>
			<FuncDesc>If this check box is selected, the support engineer can solve the problem. That is, the call-taker does not have to generate a <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link> or a <Link href="/baanerp/ts/glossary/glossary#000385" role="glossary">work order</Link> to solve the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm340.cbps"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Signal</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#Signals.tc" role="glossary">signal</Link>SSA ERP displays every time you select this solution to the item's problem.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcmcs039.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Signal</Title>
			</Header>
			<FuncDesc>The signal's text, which appears when you select the solution for the item and problem.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm340.cchl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Checklist</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/ts/glossary/glossary#Checklist.ts" role="glossary">checklist</Link> that must be filled out before the call can be set to <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="enum">Solved</GUIRef>.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>Checklists are optional. You can select a checklist in the <GUIRef href="/baanerp/ts/mdm/tsmdm0140m000" role="session">Checklists (tsmdm0140m000)</GUIRef> session.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tsmdm040.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Checklist</Title>
			</Header>
			<FuncDesc>The name or description of the checklist.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="txta.yn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Control Text</Title>
			</Header>
			<FuncDesc>If this check box is selected, an associated solution control text is available.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000069" role="manual">Text (additional)</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
	</Fields>
</Session>
