<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/soc/tssoc2105m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Engineer Assignments (tssoc2105m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to allocate one or more <Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">service engineers</Link>, to a service order actvity. This session not only distributes and assigns work on a very specific level but also measures the actual progress of the Service Engineer Assignment.</Paragraph>
		</AimSection>
		<Note><SectionTitle>Note</SectionTitle>
			<Paragraph>Some fields in this session are dedicated to SSA E-Service Remote application, a web-based E-Enterprise application that aims at effectively disseminating information to Field Service Engineers. In SSA E-Service Remote a Service engineer working in the fiels can synchronize with the ERP-Backbone and report actual progress. Also the work progress can be tracked in SSA Service Scheduler.</Paragraph>
		</Note>
	</HelpTopic>
	<Fields><FieldHelp ID="tssoc205.orno"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Order</Title>
			</Header>
			<FuncDesc>The number of the <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link> for which the engineers are listed.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="order.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>If the service order is created for an external customer, this field displays the name of the <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine.tc" role="glossary">sold-to business partner</Link>.</FuncDesc>
			<SimpleSection><Paragraph>If the service order is an internal service , this field displays the description of the service department that carries out the service order.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tssoc200.osta"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Order Status</Title>
			</Header>
			<FuncDesc>The service-order status.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.line"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Line</Title>
			</Header>
			<FuncDesc>The sequence number that enables you to define more than one engineer for a service order.</FuncDesc>
			<DefaultValue><SectionTitle>Default value</SectionTitle>
				<List><ListItem><Link href="/baanerp/ts/onlinemanual/000068" role="manual">Numbering</Link>
					</ListItem>
				</List>
			</DefaultValue>
		</FieldHelp>
		<FieldHelp ID="tssoc205.acln"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Activity</Title>
			</Header>
			<FuncDesc>The number of the <Link href="/baanerp/ts/glossary/glossary#000046" role="glossary">service-order activity line</Link> that the service engineer will work on.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc210.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description of the service-order activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.emno"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Engineer</Title>
			</Header>
			<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">service engineer</Link> assigned to the service order activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tccom001.nama"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The name of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">service engineer</Link> assigned to the service order activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.orac"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Accept Time</Title>
			</Header>
			<FuncDesc>The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptence. The information can be conveyed by fax, mobile phones, pager or telephone. The Assignment cannot be deleted if this time is filled.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>If this check box is selected, the <GUIRef href="/baanerp/ts/soc/tssoc2105m000#tssoc205.actp" role="formfield">Activate Paging</GUIRef> field is cleared, and any automatic paging will be stopped.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgit"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Paging Interval</Title>
			</Header>
			<FuncDesc>The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent.</FuncDesc>
			<DefaultValue><SectionTitle>Default value</SectionTitle>
				<Paragraph>The value specified in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000#tcmcs070.pgit" role="formfield">Page Response Time [min]</GUIRef> field in the <GUIRef href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</GUIRef> session.</Paragraph>
			</DefaultValue>
			<Note><SectionTitle>Note</SectionTitle>
				<List><ListItem>To start automatic paging, on the <GUIRef href="" role="menu">Specific</GUIRef> menu, choose <GUIRef href="/baanerp/ts/soc/tssoc2105m009#" role="formcommand">Send Pager</GUIRef>, then <GUIRef href="/baanerp/ts/soc/tssoc2105m000#send.page" role="formcommand">Automatic</GUIRef>.</ListItem>
					<ListItem>To stop automatic paging, clear the <GUIRef href="/baanerp/ts/soc/tssoc2105m000#tssoc205.actp" role="formfield">Activate Paging</GUIRef> check box.</ListItem>
				</List>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tssoc205.esdt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Escalation Date/Time</Title>
			</Header>
			<FuncDesc>The date and time when the order exceeds the <Link href="/baanerp/ts/glossary/glossary#000413" role="glossary">paging</Link> reaction period, defined in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000#tssoc000.pgit" role="formfield">Paging Interval</GUIRef> field in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session.</FuncDesc>
			<SimpleSection><Paragraph>This field is cleared when the order is accepted.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgcn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Paging Counter</Title>
			</Header>
			<FuncDesc>The number of times a paging message was sent.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>When pages are sent automatically, SSA ERP updates this field. In case of manual paging, you cannot manually change this field.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgdt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Last Page Sent</Title>
			</Header>
			<FuncDesc>The date and time when the last paging message was sent.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pged"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pager Enabled</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service engineer is available for paging.This will be defaulted from a combination of <GUIRef href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</GUIRef> session and <GUIRef href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</GUIRef> session of the employee.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pgrd"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Page Required</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service order requires paging the service engineer.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.actp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Activate Paging</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service employee must be paged.</FuncDesc>
			<SimpleSection><Paragraph>The commands on the <GUIRef href="" role="menu">Specific</GUIRef> menu provide two paging methods:</Paragraph>
			</SimpleSection>
			<SimpleSection><SectionTitle>Automatic paging</SectionTitle>
				<Paragraph>SSA ERP sends the paging message using the value specified in the <GUIRef href="/baanerp/ts/soc/tssoc2105m000#tssoc205.pgit" role="formfield">Paging Interval</GUIRef> field.</Paragraph>
			</SimpleSection>
			<SimpleSection><SectionTitle>Manual paging</SectionTitle>
				<Paragraph>This method can be required, for example, if the paging server is down, or if you cannot reach an engineer through the common paging system.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tssoc205.dltm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Downloaded Time</Title>
			</Header>
			<FuncDesc>The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by SSA E-Service Remote application. The assignment cannot be deleted if this field is filled.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.jctm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Job Sheet Completion Time</Title>
			</Header>
			<FuncDesc>The date and time, when the engineers report the completion of the assignment. Complete in the sense that the assignment has been successfully executed at customer site. This field is used both by Service and SSA E-Service Remote.This field is enabled if a service engineer has no assignments pending. In other words, all the assignments of service engineer have actual times filled in.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.ltct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Last Changed Time</Title>
			</Header>
			<FuncDesc>The last instance where the planned start time and finish time were updated or when the planner manually changed Service Engineer Assignment related data.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pstm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Planned Start Time</Title>
			</Header>
			<FuncDesc>The planned start date and time when the service engineer is expected to commence work on the execution of the service order activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.pftm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Planned Finish Time</Title>
			</Header>
			<FuncDesc>The planned date and time when the service engineer is expected to complete the execution of the service order activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.astm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Start Time</Title>
			</Header>
			<FuncDesc>The date and time when the service engineer starts work on the execution of the assigned assignment.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.aftm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Finish Time</Title>
			</Header>
			<FuncDesc>The date and time when the service engineer completes the execution of the assigned assignment.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc205.rjtm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reject Time</Title>
			</Header>
			<FuncDesc>The date and time when the service engineer rejects the assignment that is assigned. This rejection time can be filled either Manually or by SSA E-Service Remote application.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>The assignment cannot be accepted once rejected. The Acceptance time field are disabled. The assignment cannot be deleted once this field is filled.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tssoc205.rejr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reject Reason</Title>
			</Header>
			<FuncDesc>The code for the rejection of the service order activity. The Rejection Reasons of type Assignment rejection can be entered. The Rejection Reason, include Lack of skill, Lack of material, sickness in addition to the others.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcmcs005.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description of the rejection reason.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="assignment.text"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Assignment Text</Title>
			</Header>
			<FuncDesc>Additional text with regards to the assignment.</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="send.page"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Send Pager</Title>
			</Header>
			<FuncDesc>Use this option to send paging message to the service engineer. The paging message can be sent either automatically or manually. The sent message will be saved as an ASCII file in the folder mentioned in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000#tssoc000.fstm" role="formfield">Folder for Sent Messages</GUIRef> field in the <Link href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</Link> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="tssoc2102m000"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Paging Log - Per Order</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/soc/tssoc2102m000" role="session">Service Order Paging Log (tssoc2102m000)</GUIRef> session</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="start.logging"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">All Orders</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/soc/tssoc2503m000" role="session">Service Order Paging Log List (tssoc2503m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="open.pager.data"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pager Details</Title>
			</Header>
			<FuncDesc>Starts the <GUIRef href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</GUIRef> session.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="tssoc2400m000"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Print Service Orders</Title>
			</Header>
			<FuncDesc>Prints the service orders.</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
