<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm1105s000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Invoicing (tsclm1105s000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to invoice a call.</Paragraph>
		</AimSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000312" role="manual">Call invoicing</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm105.ccll"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call</Title>
			</Header>
			<FuncDesc>The number that identifies the call that must be invoiced.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm100.stat"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Status</Title>
			</Header>
			<FuncDesc>The status of the call.</FuncDesc>
			<SimpleSection><List><ListIntro>If you want to invoice the call:</ListIntro>
					<ListItem>The status of the call must be <GUIRef href="/baanerp/ts/domains/clm.stat#solved" role="enum">Solved</GUIRef>.</ListItem>
					<ListItem>The <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine.tc" role="glossary">sold-to business partner</Link> must be specified.</ListItem>
				</List>
				<Paragraph><Link href="/baanerp/ts/domains/clm.stat" role="domain">Call Status</Link>
				</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tsclm105.clin"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Costed</Title>
			</Header>
			<FuncDesc>If this check box is selected, the invoice is created and the costs for the call are posted to <GUIRef href="/baanerp/ci" role="package">Central Invoicing</GUIRef>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.tmun"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Time Units</Title>
			</Header>
			<FuncDesc>The number of call-time units for which costs will be calculated. The number of call-time units are calculated based on the actual time spent on the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm100.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Price</Title>
			</Header>
			<FuncDesc>The sales price currency.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.pris"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Price</Title>
			</Header>
			<FuncDesc>The sales price for one unit of the call-time unit. The sales price is calculated based on the time spent for the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="home.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Price</Title>
			</Header>
			<FuncDesc>The currency in which the cost price is expressed.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="cost.price"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Price</Title>
			</Header>
			<FuncDesc>The cost incurred by solving the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.asto"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Total</Title>
			</Header>
			<FuncDesc>The total sales amount for the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="act.cost.amount"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Total</Title>
			</Header>
			<FuncDesc>The total costs for the call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.wrcv"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Warranty</Title>
			</Header>
			<FuncDesc>If this check box is selected, a <Link href="/baanerp/ts/glossary/glossary#Warranty.ts" role="glossary">warranty</Link> applies.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.aswa"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Warranty</Title>
			</Header>
			<FuncDesc>The sales amount that is covered by the warranty.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.acwa"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Warranty</Title>
			</Header>
			<FuncDesc>The cost amount that is covered by the warranty.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.cncv"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract</Title>
			</Header>
			<FuncDesc>If this check box is selected, a <Link href="/baanerp/ts/glossary/glossary#ServicContra.ts" role="glossary">service contract</Link> applies.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.asco"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract</Title>
			</Header>
			<FuncDesc>The sales amount that is covered under a valid and active service contract.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.acco"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Contract</Title>
			</Header>
			<FuncDesc>The cost amount that is covered under a valid and active service contract.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.asoc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Others</Title>
			</Header>
			<FuncDesc>The sales costs that cannot be covered, or the additional costs.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.acoc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Others</Title>
			</Header>
			<FuncDesc>The cost amount that cannot be covered.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.asin"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Amount</Title>
			</Header>
			<FuncDesc>The total sales amount for the services provided by the call center. This amount is initially calculated from the time units and the labor rates, but you can change the values. If you change the sales amount, the other costs will be updated.</FuncDesc>
			<SimpleSection><Paragraph>After the discounts are taken into account, the net amount will be invoiced to the business partner.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tsclm105.acin"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Amount</Title>
			</Header>
			<FuncDesc>The total helpdesk costs for this call. The costs are posted as general costs in <GUIRef href="/baanerp/tf" role="package">Financials</GUIRef>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc220.asdi"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Print On Invoice</Title>
			</Header>
			<FuncDesc>If the cost line's invoice amount is zero, this field provides you with the following options:</FuncDesc>
			<SimpleSection><List><ListItem><GUIRef href="" role="manual">Yes:</GUIRef> The zero amount line will be printed on the invoice.</ListItem>
					<ListItem><GUIRef href="" role="manual">No:</GUIRef> The zero amount line will not be printed on the invoice.</ListItem>
					<ListItem><GUIRef href="" role="manual">Not Applicable:</GUIRef> ERP will give precedence to the option set in the <GUIRef href="" role="manual">Suppress Zero Amounts</GUIRef> field on the <GUIRef href="" role="manual">Print Options</GUIRef> tab of the <GUIRef href="" role="manual">Billing Request Addition (cisli1120s000)</GUIRef> session in <GUIRef href="" role="manual">Central Invoicing</GUIRef>.</ListItem>
				</List>
			</SimpleSection>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph><GUIRef href="" role="manual">Suppress Zero Amount:</GUIRef> If this check box is selected, all the zero amount lines in the invoice are suppressed while printing.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tsclm105.disc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Discount Percentage</Title>
			</Header>
			<FuncDesc>The discount percentage that can be given to the business partner. The discount percentage is calculated from the sales invoice amount.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.icmp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Number</Title>
			</Header>
			<FuncDesc>The financial company for which the invoice will be created.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.ityp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Number</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/tc/glossary/glossary#TransaType.tc" role="glossary">transaction type</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.idoc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Number</Title>
			</Header>
			<FuncDesc>The sequence number that is created for the invoice.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.asdi"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Discount Amount</Title>
			</Header>
			<FuncDesc>The discount amount that is given to the <Link href="/baanerp/tc/glossary/glossary#InvoicetoBus.tc" role="glossary">invoice-to business partner</Link>.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.invd"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Date</Title>
			</Header>
			<FuncDesc>The date on which the invoice is created for the business partner.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.inam"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Net Amount</Title>
			</Header>
			<FuncDesc>The invoice amount minus the discount amount.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.txam"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Tax Amount</Title>
			</Header>
			<FuncDesc>The total tax amount that is invoiced to customer.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.cvtm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Time</Title>
			</Header>
			<FuncDesc>The date and time until which applicable coverage applies.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.ccmp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Component</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#CostCompon.tc" role="glossary">cost component</Link> that is used to register the costs for this call.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>You must enter the cost component for calls in the <GUIRef href="/baanerp/ts/clm/tsclm0100m000" role="session">Call Parameters (tsclm0100m000)</GUIRef> session.</Paragraph>
			</Note>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ti/onlinemanual/000080" role="manual">Cost components</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tcmcs048.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description of the cost component.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000321" role="manual">Cost components in <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
					</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm105.cvat"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Tax Code</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/tc/glossary/glossary#TaxCodes.tc" role="glossary">tax code</Link> of the service call.</FuncDesc>
			<SimpleSection><Paragraph>The tax code indicates the amount of tax that will be charged if a call is invoiced to the business partner.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="cvat.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description of the tax code.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.psdt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Finance Posting Date</Title>
			</Header>
			<FuncDesc>The date on which a financial transaction is created for the call costs.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm105.styp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Type</Title>
			</Header>
			<FuncDesc>Sales types enable you to post the various types of sales invoices to various control accounts.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcmcs202.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description of the Sales type.</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="create.invoice"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Create Invoice</Title>
			</Header>
			<FuncDesc>Use this option to transfer all the costs to <GUIRef href="" role="manual">Central Invoicing</GUIRef> and the status of the call is set to <GUIRef href="" role="manual">Costed</GUIRef>.</FuncDesc>
		</CommandHelp>
		<CommandHelp ID="print.draft.invoice"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Print Draft Invoice</Title>
			</Header>
			<FuncDesc>Use this option to print the draft invoice.</FuncDesc>
			<SimpleSection><Paragraph>Draft invoice is printed only if the invoice is not costed.</Paragraph>
			</SimpleSection>
		</CommandHelp>
	</FormCommands>
</Session>
