<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/soc/tssoc8553m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">History Service Engineer Assignments (tssoc8553m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to display the history data of Service Engineer Assignments.</Paragraph>
		</AimSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/basictasks/000001" role="manual">To use an overview session</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/basictasks/000036" role="manual">To maintain records in an overview/maintain session</Link>
			</RelTopic>
			<RelTopic></RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tssoc856.orno"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Order</Title>
			</Header>
			<FuncDesc>The number of the <Link href="/baanerp/ts/glossary/glossary#ServicOrder.ts" role="glossary">service order</Link> for which the engineers are listed.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="order.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>If the service order is created for an external customer, this field displays the name of the <Link href="/baanerp/tc/glossary/glossary#SoldtoBusine.tc" role="glossary">sold-to business partner</Link>.</FuncDesc>
			<SimpleSection><Paragraph>If the service order is created for an <Link href="/baanerp/tc/glossary/glossary#000074" role="glossary">internal business partner</Link>, this field displays the description of the service department that carries out the service order.</Paragraph>
			</SimpleSection>
		</FieldHelp>
		<FieldHelp ID="tssoc200.osta"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Order Status</Title>
			</Header>
			<FuncDesc>The service-order status.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.line"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Line</Title>
			</Header>
			<FuncDesc>The sequence number that enables you to define more than one engineer for a service order.</FuncDesc>
			<DefaultValue><SectionTitle>Default value</SectionTitle>
				<List><ListItem><Link href="/baanerp/ts/onlinemanual/000068" role="manual">Numbering</Link>
					</ListItem>
				</List>
			</DefaultValue>
		</FieldHelp>
		<FieldHelp ID="tssoc856.htim"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">History Time</Title>
			</Header>
			<FuncDesc>The date and time when the service engineer assignment was posted to history.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.acln"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Activity</Title>
			</Header>
			<FuncDesc>The number of the <Link href="/baanerp/ts/glossary/glossary#000046" role="glossary">service-order activity line</Link> that the service engineer will work on.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>By default, this field is zero (0), indicating that the service engineer is assigned to the entire service order.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tssoc856.emno"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Engineer</Title>
			</Header>
			<FuncDesc>The code of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">service engineer</Link> assigned to the service order.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tccom001.nama"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Service Engineer</Title>
			</Header>
			<FuncDesc>The name of the <Link href="/baanerp/ts/glossary/glossary#ServicEngine.ts" role="glossary">service engineer</Link> assigned to the service order.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.pged"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Pager Enabled</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service engineer is available for paging.This will be defaulted from a combination of <GUIRef href="/baanerp/ts/mdm/tsmdm1140m000" role="session">Employees - Service (tsmdm1140m000)</GUIRef> session and <GUIRef href="/baanerp/ts/mdm/tsmdm1170m000" role="session">Pager Data (tsmdm1170m000)</GUIRef> session of the employee.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.pgrd"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Page Required</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service order requires paging the service engineer.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.actp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Activate Paging</Title>
			</Header>
			<FuncDesc>If this check box is selected, the service employee must be paged.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.pgit"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Paging Interval</Title>
			</Header>
			<FuncDesc>The period of time in which the engineer is expected to respond to a paging message. After this period, the paging message can be automatically resent.</FuncDesc>
			<DefaultValue><SectionTitle>Default value</SectionTitle>
				<Paragraph>The value specified in the Page Response Time [min] field in the <Link href="/baanerp/tc/mcs/tcmcs0170m000" role="session">Priorities (tcmcs0170m000)</Link> session.</Paragraph>
			</DefaultValue>
		</FieldHelp>
		<FieldHelp ID="tssoc856.esdt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Escalation Date/Time</Title>
			</Header>
			<FuncDesc>The date and time when the order exceeds the <Link href="/baanerp/ts/glossary/glossary#000413" role="glossary">paging</Link> reaction period, defined in the <GUIRef href="" role="manual">Paging Interval</GUIRef> field in the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.pgcn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Paging Counter</Title>
			</Header>
			<FuncDesc>The number of times a paging message was sent.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.pgdt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Last Page Sent</Title>
			</Header>
			<FuncDesc>The date and time when the last paging message was sent.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.dltm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Downloaded Time</Title>
			</Header>
			<FuncDesc>The last date and time, when the Service Engineer has downloaded the assigned activities. This field is used by SSA E-Service Remote application. The assignment cannot be deleted if this field is filled.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.jctm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Job Sheet Completion Time</Title>
			</Header>
			<FuncDesc>The date and time, when the engineers report the completion of the assignment. Complete in the sense that the assignment has been successfully executed at customer site. This field is used both by Service and SSA E-Service Remote.This field is enabled if a service engineer has no assignments pending. In other words, all the assignments of service engineer have actual times filled in.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.ltct"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Last Changed Time</Title>
			</Header>
			<FuncDesc>The last instance where the planned start time and finish time were updated or when the planner manually changed Service Engineer Assignment related data.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.pstm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Planned Start Time</Title>
			</Header>
			<FuncDesc>The planned start date and time when the service engineer is expected to commence work on the execution of the service order activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.pftm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Planned Finish Time</Title>
			</Header>
			<FuncDesc>The planned date and time when the service engineer is expected to complete the execution of the service order activity.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.astm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Start Time</Title>
			</Header>
			<FuncDesc>The date and time when the service engineer starts work on the execution of the assigned assignment.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.aftm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Actual Finish Time</Title>
			</Header>
			<FuncDesc>The date and time when the service engineer completes the execution of the assigned assignment.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.rjtm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reject Time</Title>
			</Header>
			<FuncDesc>The date and time when the service engineer rejects the assignment that is assigned. This rejection time can be filled either Manually or by SSA E-Service Remote application.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.rejr"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Rejection Reason</Title>
			</Header>
			<FuncDesc>The code for the rejection of the service order activity. The Rejection Reasons of type Assignment rejection can be entered. The Rejection Reason, include Lack of skill, Lack of material, sickness in addition to the others.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcmcs005.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description or name of the code.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="assignment.text"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Assignment Text</Title>
			</Header>
			<FuncDesc>Additional text with regards to the assignment.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tssoc856.actm"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Accept Time</Title>
			</Header>
			<FuncDesc>The date and time at which the service engineer accepts the service order activity assigned. The service engineer informs the dispatcher of his/her acceptence. The information can be conveyed by fax, mobile phones, pager or telephone. The Assignment cannot be deleted if this time is filled.</FuncDesc>
		</FieldHelp>
	</Fields>
	<FormCommands><CommandHelp ID="tssoc8450m000"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Print Service Order History</Title>
			</Header>
			<FuncDesc>Prints the service order history.</FuncDesc>
		</CommandHelp>
	</FormCommands>
</Session>
