<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000046" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">To unblock calls, service orders, and sales orders</Title>
		<Keyword><Level1>Service orders</Level1>
			<Level2>unblock</Level2>
		</Keyword>
		<Keyword><Level1>Unblock service orders or sales orders</Level1>
		</Keyword>
		<Keyword><Level1>Order unblocking</Level1>
		</Keyword>
		<Keyword><Level1>Call unblockung</Level1>
		</Keyword>
	</Header>
	<GeneralSection><Paragraph>Calls, service orders, and maintenance sales orders can be unblocked using the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</GUIRef> session.</Paragraph>
		<List><ListIntro>To unblock:</ListIntro>
			<ListItem>In the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000" role="session">Blocking Reasons (tsmdm1101m000)</GUIRef> session, select the blocking line.</ListItem>
			<ListItem>On the <GUIRef href="" role="menu">Specific</GUIRef> menu, choose <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000#unblock.the.line" role="formcommand">Release</GUIRef> or press CTRL+SHIFT+R. SSA ERP fills in the <GUIRef href="/baanerp/ts/mdm/tsmdm1101m000#tsmdm101.tmrl" role="formfield">Time of Release</GUIRef> field.</ListItem>
		</List>
		<Paragraph>The call or order is unblocked and you can continue processing the call or order.</Paragraph>
	</GeneralSection>
</ManualTopic>
