<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000091" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Escalated calls</Title>
	</Header>
	<GeneralSection><Paragraph>SSA ERP can automatically update the priority of calls to Escalated by using the actual priority and the actual time left. <GUIRef href="/baanerp/ts" role="package">Service</GUIRef> tracks the progress of calls when the call timer is started and call processing begins.</Paragraph>
		<List><ListIntro>The actual time left is the time left to either:</ListIntro>
			<ListItem>The solution start time.</ListItem>
			<ListItem>The solution finish time.</ListItem>
		</List>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000014" role="manual">Priorities</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
