<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/clm/tsclm0124m000" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Priority Time Scale (tsclm0124m000)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to specify a range of time periods. SSA ERP uses these time periods to determine the initial priority and the actual priority of a call in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session. The priority of a call is determined by the specified time period in which the call's initial time to solution and actual time to solution fall.</Paragraph>
		</AimSection>
		<RelatedTopics><SectionTitle>Related topics</SectionTitle>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000346" role="manual">Call priority</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000014" role="manual">Priorities</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000063" role="manual">Response time</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000305" role="manual">Calculation actual time left and reaction time</Link>
			</RelTopic>
			<RelTopic><Link href="/baanerp/ts/onlinemanual/000080" role="manual">Call Management master data</Link>
			</RelTopic>
		</RelatedTopics>
	</HelpTopic>
	<Fields><FieldHelp ID="tsclm024.sltt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Time To</Title>
			</Header>
			<FuncDesc>The upper limit of the time range. If a call's time to solution is less than this value, but greater than the upper limit of the time range immediately below, the call will be allocated this time range's description as its priority.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000346" role="manual">Call priority</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsclm024.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The name or description of the time period, which is also the name or description of the priority. Calls whose time to solution falls in your specified value are given this priority.</FuncDesc>
		</FieldHelp>
	</Fields>
</Session>
