<?xml version="1.0" encoding="utf-8"?>
<Session ID="/baanerp/ts/ctm/tsctm1135m500" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Warranty Helpdesk Terms (tsctm1135m500)</Title>
	</Header>
	<HelpTopic><AimSection><Paragraph>Use this session to maintain the selected help desk <Link href="/baanerp/ts/glossary/glossary#000056" role="glossary">cost term</Link> that is associated with the coverage term that is selected from the <Link href="/baanerp/ts/glossary/glossary#Warranty.ts" role="glossary">warranty</Link>.</Paragraph>
		</AimSection>
		<GeneralSection><Note><SectionTitle>Note</SectionTitle>
				<Paragraph>If you must change the terms, after a certain number of calls, for example, then a new coverage term must be created.</Paragraph>
			</Note>
		</GeneralSection>
	</HelpTopic>
	<Fields><FieldHelp ID="warranty.code"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Warranty</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#Warranty.ts" role="glossary">warranty</Link>
			</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/tc/onlinemanual/000004" role="manual">To use number groups and series</Link>
				</RelTopic>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000005" role="manual">Number groups in <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
					</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cctp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Type</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000390" role="glossary">coverage type</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.nrbt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Term</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000084" role="glossary">coverage-term number</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cseq"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Helpdesk Term</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000099" role="glossary">contract sequence number</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.nrcl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Description</Title>
			</Header>
			<FuncDesc>The description of the helpdesk term.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.nrcl"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Covered Calls</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000127" role="glossary">covered calls</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.nrun"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Covered Call Units</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000130" role="glossary">covered call units</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.ccmp"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Component</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/tc/glossary/glossary#CostCompon.tc" role="glossary">cost component</Link>
			</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000321" role="manual">Cost components in <GUIRef href="/baanerp/ts" role="package">Service</GUIRef>
					</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cinv"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Invoice Interval</Title>
			</Header>
			<FuncDesc>The invoice interval's code.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.cuni"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Time Unit</Title>
			</Header>
			<FuncDesc>The unit used to quantify time.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.clrt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Labor Rate</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#LaborRate.ts" role="glossary">labor rate</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcppl090.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Labor Rate</Title>
			</Header>
			<FuncDesc>The description of the labor rate.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.wrac"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Rate</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000114" role="glossary">cost price</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.wras"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Rate</Title>
			</Header>
			<FuncDesc>The <Link href="/baanerp/td/glossary/glossary#SalesPrice.td" role="glossary">sales price</Link> of the term.</FuncDesc>
			<Note><SectionTitle>Note</SectionTitle>
				<Paragraph>The price is expressed in the <Link href="/baanerp/tc/glossary/glossary#Currency.tc" role="glossary">currency</Link> of the header.</Paragraph>
			</Note>
		</FieldHelp>
		<FieldHelp ID="tsctm135.camt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Amount</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000069" role="glossary">cost amount</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.amnt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Amount</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000068" role="glossary">sales amount</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="home.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Cost Rate</Title>
			</Header>
			<FuncDesc>Your company's <Link href="/baanerp/tc/glossary/glossary#000017" role="glossary">reference currency</Link>, which is defined in the <GUIRef href="/baanerp/tc/emm/tcemm1170m000" role="session">Companies (tcemm1170m000)</GUIRef> session.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000050" role="manual">To use currencies</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="home.ccur"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Sales Amount</Title>
			</Header>
			<FuncDesc>Your company's <Link href="/baanerp/tc/glossary/glossary#000017" role="glossary">reference currency</Link>, which is defined in the <GUIRef href="/baanerp/tc/emm/tcemm1170m000" role="session">Companies (tcemm1170m000)</GUIRef> session.</FuncDesc>
			<RelatedTopics><SectionTitle>Related topics</SectionTitle>
				<RelTopic><Link href="/baanerp/ts/onlinemanual/000050" role="manual">To use currencies</Link>
				</RelTopic>
			</RelatedTopics>
		</FieldHelp>
		<FieldHelp ID="tsctm135.crtc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Response Time</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#ResponTime.ts" role="glossary">response time</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsclm020.desc"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Response Time</Title>
			</Header>
			<FuncDesc>The description of the response time.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.rstu"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Response Time Unit</Title>
			</Header>
			<FuncDesc>The unit used to quantify the response time.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcmcs001.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Time Unit</Title>
			</Header>
			<FuncDesc>The description of the response time unit.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.ccal"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Time Calendar</Title>
			</Header>
			<FuncDesc>The calender used to calculate the coverage time applicable for the helpdesk call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tcccp010.dsca"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Coverage Time Calendar</Title>
			</Header>
			<FuncDesc>The description of the coverage time calender.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.rctt"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Reaction Period</Title>
			</Header>
			<FuncDesc>The time taken to react to the helpdesk call.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.rsin"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Resp. Time Defn. Method</Title>
			</Header>
			<FuncDesc>The mthod used to calculate the response time. You can either use time units or business days to calculate.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.slst"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Start Period</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000422" role="glossary">solution start time</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.bsls"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Start BD Counter</Title>
			</Header>
			<FuncDesc>If Response Time Definition method is set to Business days,then the solution start business days counter must be entered. The Solution start date is measured in terms of Business days.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.slfn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Finish Period</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/glossary/glossary#000423" role="glossary">solution finish time</Link>
			</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="tsctm135.bsfn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Solution Finish BD Counter</Title>
			</Header>
			<FuncDesc>If Response Time Definition method is set to Business days,then the solution finish business days counter must be entered. The Solution Finish date is measured in terms of Business days.</FuncDesc>
		</FieldHelp>
		<FieldHelp ID="txta.yn"><Header>
				<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Text</Title>
			</Header>
			<FuncDesc><Link href="/baanerp/ts/onlinemanual/000069" role="manual">Text (additional)</Link>
			</FuncDesc>
		</FieldHelp>
	</Fields>
</Session>
