<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000088" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Management terms and definitions</Title>
	</Header>
	<GeneralSection><SectionTitle>Reported Problem</SectionTitle>
		<Paragraph>Problem as reported by the customer.</Paragraph>
	</GeneralSection>
	<GeneralSection><SectionTitle>Expected Problem</SectionTitle>
		<Paragraph>Indicates the expected problem as assessed by the (support) engineer.</Paragraph>
	</GeneralSection>
	<GeneralSection><SectionTitle>Established Problem</SectionTitle>
		<Paragraph>Indicates how the support engineer assesses the problem for which a call is created.</Paragraph>
	</GeneralSection>
	<GeneralSection><SectionTitle>Expected Solution</SectionTitle>
		<Paragraph>Indicates the solution that the (support) engineer expects to be implemented.</Paragraph>
	</GeneralSection>
	<GeneralSection><SectionTitle>Solution</SectionTitle>
		<Paragraph>Indicates how the engineer has solved the problem for which a call is created.</Paragraph>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000083" role="manual">Call handling concepts</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
