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<ManualTopic ID="/baanerp/ts/onlinemanual/000081" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call handling</Title>
	</Header>
	<GeneralSection><List><ListIntro>Call handling allows you to manipulate and process calls in a number of ways. To:</ListIntro>
			<ListItem>Enter and log a call: use the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session.</ListItem>
			<ListItem>Reassign a single call: use the appropriate command on the <GUIRef href="" role="menu">Specific</GUIRef> menu in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session.</ListItem>
			<ListItem>Reassign multiple calls: use the <GUIRef href="/baanerp/ts/clm/tsclm1215m000" role="session">Reassign Calls between Support Departments (tsclm1215m000)</GUIRef> session and the <GUIRef href="/baanerp/ts/clm/tsclm1220m000" role="session">Reassign Calls between Support Engineers (tsclm1220m000)</GUIRef> session.</ListItem>
			<ListItem>Accept a solved call: use the <GUIRef href="/baanerp/ts/clm/tsclm1230m000" role="session">Accept Calls (tsclm1230m000)</GUIRef> session.</ListItem>
			<ListItem>Delete a call: use the <GUIRef href="/baanerp/ts/clm/tsclm1240m000" role="session">Delete Accepted Calls (tsclm1240m000)</GUIRef> session.</ListItem>
			<ListItem>View calls: use the <GUIRef href="/baanerp/ts/clm/tsclm1500m000" role="session">Calls (tsclm1500m000)</GUIRef> session.</ListItem>
			<ListItem>Transfer a call to <GUIRef href="/baanerp/ts/soc" role="module">Service Order Control</GUIRef>: use the <GUIRef href="" role="manual">Transfer to Service Order</GUIRef> command on the <GUIRef href="" role="menu">Specific</GUIRef> menu in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session.</ListItem>
			<ListItem>Transfer a call to <GUIRef href="/baanerp/ts/msc" role="module">Maintenance Sales Control</GUIRef>: use the <GUIRef href="" role="manual">Transfer to Maint. Sales Order</GUIRef> command on the <GUIRef href="" role="menu">Specific</GUIRef> menu in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session. Note that maintenance sales orders can be created using any of the following lines: <List><ListItem><GUIRef href="" role="manual">Part Maintenance Lines</GUIRef>
					</ListItem>
					<ListItem><GUIRef href="" role="manual">Part Loan Lines</GUIRef>
					</ListItem>
					<ListItem><GUIRef href="" role="manual">Part Delivery Lines</GUIRef>
					</ListItem>
					<ListItem><GUIRef href="" role="manual">Part Receipt Lines</GUIRef>
					</ListItem>
				</List>
			</ListItem>
			<ListItem>Transfer a call to a subcontractor: use the <GUIRef href="" role="manual">Transfer to Subcontractor</GUIRef> command on the <GUIRef href="" role="menu">Specific</GUIRef> menu in the <GUIRef href="/baanerp/ts/clm/tsclm1100m000" role="session">Call (tsclm1100m000)</GUIRef> session.</ListItem>
		</List>
	</GeneralSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000083" role="manual">Call handling concepts</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000086" role="manual">To transfer a call to a service order</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000087" role="manual">Basic process flow for calls</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
