<?xml version="1.0" encoding="utf-8"?>
<OptionList ID="/baanerp/ts/domains/clm.rein" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Possible values</Title>
		<Keyword><Level1>Possible values</Level1>
		</Keyword>
	</Header>
	<ListValue ID="resp"><Value>Response Periods</Value>
		<Paragraph>All response time details including solution periods and reaction periods, are selected in the response time unit.</Paragraph>
	</ListValue>
	<ListValue ID="busd"><Value>Business Days</Value>
		<Paragraph>The solution start period and solution finish period are selected in business days. The reaction period is still selected in the response time unit.</Paragraph>
		<Paragraph>Example:</Paragraph>
		<Paragraph>Calendar: 8 am to 5 pm Monday to Friday</Paragraph>
		<Paragraph>Solution start: 1</Paragraph>
		<Paragraph>Solution finish: 3</Paragraph>
		<Paragraph>If a problem is reported at 2 pm Monday then:</Paragraph>
		<Paragraph>Monday = business day 0</Paragraph>
		<Paragraph>Solution start will be 5 pm Tuesday (= end of business day 1)</Paragraph>
		<Paragraph>Solution finish will be 5 pm Thursday (= end of business day 3)</Paragraph>
	</ListValue>
</OptionList>
