<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/000024" xml:lang="en">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Templates for external service order documents</Title>
		<Keyword><Level1>Templates for external service order documents</Level1>
		</Keyword>
		<Keyword><Level1>External service order document template</Level1>
		</Keyword>
	</Header>
	<AimSection><ProcedureList><ListIntro>To create a template for <Link href="/baanerp/ts/glossary/glossary#000043" role="glossary">external service order documents</Link>:</ListIntro>
			<ListItem>Start the <GUIRef href="/baanerp/ts/soc/tssoc0100m000" role="session">Service Order Parameters (tssoc0100m000)</GUIRef> session.</ListItem>
			<ListItem>Go to the <GUIRef href="" role="manual">Orders</GUIRef> tab.</ListItem>
			<ListItem>Click the text editor button. The <GUIRef href="" role="manual">Texts</GUIRef> dialog appears.</ListItem>
			<ListItem>Select the appropriate template item. Choose from: <List><ListItem><Link href="/baanerp/ts/glossary/glossary#000022" role="glossary" Update="No">Acknowledgement sheet</Link> template</ListItem>
					<ListItem><Link href="/baanerp/ts/glossary/glossary#000037" role="glossary" Update="No">Appointment sheet</Link> template</ListItem>
					<ListItem><Link href="/baanerp/ts/glossary/glossary#000040" role="glossary" Update="No">Repair report</Link> template</ListItem>
				</List>
			</ListItem>
			<ListItem>Define the template with the variables that are supported in the selected template item. These variables are listed below.</ListItem>
			<ListItem>When you are finished, save the template and exit.</ListItem>
		</ProcedureList>
	</AimSection>
	<GeneralSection><SectionTitle>Template variables</SectionTitle>
		<Paragraph>Variables for the contact of cluster:</Paragraph>
		<Formula><Paragraph UserLevel="Novice" UserType="Taskuser">$conf.titl    Title
$conf.init    Initials
$conf.bfsn    Before Surname
$conf.surn    Surname
$conf.suff    Suffix
$conf.name    Name</Paragraph>
		</Formula>
		<Paragraph>Variables for the contact of the sold-to business partner:</Paragraph>
		<Formula><Paragraph UserLevel="Novice" UserType="Taskuser">$ordr.titl    Title
$ordr.init    Initials
$ordr.bfsn    Before Surname
$ordr.surn    Surname
$ordr.suff    Suffix
$ordr.name    Name
$curr.date    System Date while printing
$order        Order Number
$ordr.desc    Order Description
$clus         Cluster Code
$clus.desc    Cluster Description
$project      Project
$project.desc Project Description
$svcn.desc    Service department Description
$engineer     Service engineer
$duration     Duration of Service Order
$unit         Unit of Duration
$appo         Appointment (yes/no)
$el.st.tm     Earliest Start Time
$pl.st.tm     Planned Start Time
$pl.fn.tm     Planned Finish Time
$lt.fn.tm     Latest Finish Time
$employee     Sales Employee
$empl.dept    Sales Employee Department Description
$empl.tel1    Sales Employee Telephone 1
$empl.tel2    Sales Employee Telephone 2
$empl.mail    Sales Employee E-mail
$refa         Reference A
$refb         Reference B
$contract     Contract Code
$cntr.desc    Contract Description
$city1        City 1 of Company
$city2        City 2 of Company
$numb.app     Number of Appendices (applicable for repair reports)
</Paragraph>
		</Formula>
	</GeneralSection>
	<ExampleSection><SectionTitle>Example</SectionTitle>
		<Paragraph>Title: $conf.titl Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix: $conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date</Paragraph>
		<Paragraph>Dear customer,</Paragraph>
		<Paragraph>Please be informed that the service order $order $ordr.desc should be carried out on the $pl.st.tm.</Paragraph>
		<Paragraph>This service order will be carried out for the cluster: $clus - $clus.desc.</Paragraph>
		<Paragraph>This service order is part of the $project $project.desc project.</Paragraph>
		<Paragraph>The service order will be carried out by the $engineer engineer of the $svcn.desc service department and will take approximately $duration $unit to be accomplished.</Paragraph>
		<Paragraph>This order falls financially under contract $contract $cntr.desc.</Paragraph>
		<Paragraph>Yours sincerely, $employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail</Paragraph>
		<Paragraph>Detailed information:</Paragraph>
		<Paragraph>Appointment: $appo</Paragraph>
		<Paragraph>Earliest Start Time: $el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm</Paragraph>
		<Paragraph>Reference A: $refa Reference B: $refb</Paragraph>
	</ExampleSection>
</ManualTopic>
