<?xml version="1.0" encoding="utf-8"?>
<ManualTopic ID="/baanerp/ts/onlinemanual/tsclm" xml:lang="en" TopicType="Overview">
	<Header>
		<Title xmlns:ssa="http://www.ssaglobal.com" xmlns:HTML="http://www.w3.org/TR/REC-html40">Call Management (CLM)</Title>
		<Keyword><Level1>Call Management (CLM)</Level1>
		</Keyword>
	</Header>
	<AimSection><List><ListIntro>Use the <GUIRef href="/baanerp/ts/clm" role="module">Call Management</GUIRef> module to:</ListIntro>
			<ListItem>Handle <Link href="/baanerp/ts/glossary/glossary#Call.ts" role="glossary">calls</Link>
			</ListItem>
			<ListItem>Create a <Link href="/baanerp/ts/glossary/glossary#DiagnoTree.ts" role="glossary">diagnostic tree</Link> for call solving.</ListItem>
		</List>
	</AimSection>
	<RelatedTopics><SectionTitle>Related topics</SectionTitle>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000081" role="manual">Call handling</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000083" role="manual">Call handling concepts</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000084" role="manual">Diagnostic tree construction</Link>
		</RelTopic>
		<RelTopic><Link href="/baanerp/ts/onlinemanual/000086" role="manual">To transfer a call to a service order</Link>
		</RelTopic>
	</RelatedTopics>
</ManualTopic>
