| # Function: Service order entry The objective of this function is to create service orders for field intervention. This function is the result of a service request by the customer. In emergency situations, the service order can be planned and released directly. Based on the call description and customer information that is already available, a service order is generated. Process: Enter service order (call-based) (code: MCO05a) Process text is equivalent to function text. Assumptions: No assumptions apply in this case. IT support: LN Service Order Control |