| # Service Engineer Assignments - CRM Appointments synchronization New in Infor LN 10.4 The Service assignment and CRM appointment can be integrated so that service assignments are displayed as appointments in CRM. Consequently, the (planned) visits made to the customer and the new task assigned to the service engineer is visible to the CRM representative. The schedule of the service employee can also be synchronized with the Outlook, through the CRM appointments. For more information, refer to Service Engineer Assignment - CRM Appointment Synchronization. |