| # Contract Quotation Helpdesk Terms (tsctm1135m200) Use this session to maintain the selected help desk cost-term that is associated with the coverage term that is selected from the service-contract quotation. Note If you must change the terms, after a certain number of calls, for example, then a new coverage term must be created. Contract Quotation A quotation to a business partner for the provision of a service contract. Configuration Line The line number identifying the configuration for which the total amounts apply. Line Type The classification of the line. The line type can either be Normal, Total or Calculation. A total line is a sum total of calculation lines. A Calculation line is a partial configuration and contributes to the overall configuration of the type Total line. Coverage Type A financial classification that indicates to what extent work is covered under warranty or contract, and what part of the activities can be charged. Coverage Term For a service type / term type combination, this is a unique sequence number. Default value of step size: 10 Note The default value can be changed if required. Helpdesk Term The number used to identify the cost term of the coverage term. The default step size is 10. Description The description of the helpdesk call. Prices If this check box is selected, sales prices can be defined for the service contract configuration line. If this check box is selected, the Contract Price Type fields are visible and the default value for Contract Price Type field is set to Time and Material. Note This field is visible only if: The Configuration line is set to Normal Line. The Use Prices in Service Contracts checkbox is selected in Contract Management Parameters (tsctm0100m000) session. Coverage If this check box is selected, the coverage and cost terms can be defined for the configuration line. Note This field is visible only if: The configuration line is set to Normal Line. The Use Prices in Service Contracts checkbox is selected in Contract Management Parameters (tsctm0100m000) session. Covered Calls The number of calls that are covered by the contract or warranty. Covered Call Units The number of call units that are covered by the contract or warranty. Cost Component cost component Related topics Cost components in Service Cost Component The description of the cost component. Invoice Interval The invoice interval's code. Time Unit The unit used to define time. Time Unit The description of the time unit. Labor Rate The labor rate code, defined in the Labor Rate Codes (tcppl0190m000) session in People. A sales rate and cost rate can be specified in this labor rate code. You can assign labor rates on a wider scale to, for example, A service department, for all work done by the service department. An Installation group, for all work carried out on the Installation group. In the Service Order Parameters (tssoc0100m000) session, default labor rate search paths can be set for the following: Estimated sales rate Estimated cost rate Actual sales rate Actual cost rate Labor Rate The description of the labor rate. Cost Rate The standard cost of the term expressed in the home currency. Cost Rate Your company's reference currency, which is defined in the Companies (tcemm1170m000) session. Related topics To use currencies Sales Rate The sales price of the term. Note The price is expressed in the currency of the header. Cost Amount The sum of the cost amounts of all coverage terms that are associated with the indicated service type or term type. Note The amount is expressed in the home currency. Sales Amount The sum of the sales amounts of all coverage terms that are associated with the indicated service type or term type. Response Time A response time defines, from the time a call is registered, the period of time within which: The service provider must react to the call; A solution to the call's problem must be started; A solution to the call's problem must be finished. Response Time The description of the response time. Coverage Time Calendar The calender used to calculate the coverage time applicable for the helpdesk call. Coverage Time Calendar The description of the coverage time calender. Reaction Period The time taken to react to the helpdesk call. Resp. Time Defn. Method The mthod used to calculate the response time. You can either use time units or business days to calculate. Solution Start Period The time by which the support engineer must start solving the call. Solution Start BD Counter If Response Time Definition method is set to Business days,then the solution start business days counter must be entered. The Solution start date is measured in terms of Business days. Solution Finish Period The time by which the support engineer must finish solving the call. Solution Finish BD Counter If Response Time Definition method is set to Business days,then the solution finish business days counter must be entered. The Solution Finish date is measured in terms of Business days. Text Text (additional) |