| # Claim Management Customer claim process In Infor LN 10.2.1, you can register, review and process claims received from customers. A claim can be based on documents such as invoices, service orders, maintenance sales orders, sales orders or a sales schedule. You can manually register a claim or copy a claim from the original document or from a call. After a claim is registered and submitted, you can approve, reject, or cancel the claim. For more information, refer to Customer claim process. Supplier claim process You can register, review and process supplier claims from a customer claim, service order, maintenance sales order. A claim can be based on documents such as invoices, service orders, purchase order or a purchase schedule. You can manually register a claim or copy a claim from the original document. After a claim is registered and submitted, you can approve, reject, or cancel the claim. For more information, refer to Supplier claim process. Generate Customer Claim and Service Order from Field Change Order You can generate a service order or a customer claim from a Field Change Order (FCO). You must set Order Type in the Field Change Order (tssoc5600m000) session to Service Order or Customer Claim. Infor LN defaults this value in the Field Change Order Lines (tssoc5110m000) session. |