| # Update CTI Keys (tsmdm3200m000) If you decide to implement CTI, you must use this session to add table fields in the following tables: The Business Partners field and the CTI Key field. The CTI Key for Calls field. The CTI Key for Quotation field. The CTI Key for Contracts field. These fields are required when the customer contacts your call center through CTI by means of the keys on the telephone. |