| # Service Scheduler Workbench (tssoc8351m000) Use this session to plan and schedule the service orders/activities. Service Orders and activities can be scheduled and released based on the various attribute such as skills, availability, locations and so on. You can use this Workbench to plan the activities of the Field Service Engineer efficiently as well as provide enhanced visibility of the activities. Note When the user accesses this session, the data is populated based on the Service Department linked to the user in the Service Departments by User Profile (tsmdm1155m000) session. This session includes the following sections. Assigned Activities Section-GANTT This section displays graphical view of the service activities based on the assignment planned start and assignment planned finish times. The Gantt chart displays the engineers and the assigned activities. You can use the calendar data to view the availability and non-availability of the employees. You can also view the Planned Start/Finish Time, Earliest Start/Latest Finish Time, and so on. Assignment Update check box : If this check box is selected, you can schedule the assignment. When you save the record, the planned start and planned finish time of the assignments is updated in Infor LN. But the activity duration, activity planned start and activity planned finish times is not updated in Infor LN. Ignore Calendar check box : If this check box is selected, the calendar of the engineer is ignored while assigning the task. Respect Drop Time : If this check box is selected, planner can select multiple unassigned activities and drag drop them to desired Engineer on GANTT. The activity is scheduled based on the date and time, the activity is dropped in the GANTT. Show Free Resources: If this check box is selected, the list of the engineers who can execute the activity during the activity’s planned time is displayed. User Setting The settings that an individual user can define to improve the data visibility of Workbench. Activities The Activities tab displays the assigned and unassigned attribute that can be assigned to the engineer. The Planned Activity tab displays the planned activities. Planner can select un-assigned or planned activities to assign them to the employee. Location You can identify the location of the engineer and activity with the help of the map. You can identify the location of the engineer and activity with the help of the map. Related topics Service Scheduler Workbench |