| # To cancel service orders With the Cancel Service Order (tssoc2204m000) session, you can cancel a single service order or cancel all service orders that are defined for a service contract. You must enter a cancel reason and cancel date. Additional cancel text is optional. Printing a process and an error report is optional. To cancel a service order, you must ensure the following: No actual costs and revenues are recorded on the service order. The service order and related activity lines have a Planned or Released status. If the service order is created for a service contract, the status of the service contract must be Active or Canceled. After you cancel a service order, the following applies: The status of the service order is Canceled. The reason code, cancel text, and cancel date are filled on the service order. The status of the service order activity is Canceled. The materials that are allocated for the service order are canceled. The warehouse orders that are created for the service order will be canceled if the items/materials are not issued or received yet. If the items/materials are issued or received, return deliveries are created (warehouse orders of type Transfer). If the service order is created from a call, the status of the call is Solved. If tools are needed to carry out the sales order, the tool requirements are deleted from the Estimated Tool Requirements (titrp0111m000) session. Note Service orders that are blocked cannot be canceled. Related topics To unblock calls, service orders, and sales orders |