| # Subcontract Management You use Subcontract Management to define subcontract agreements related to the service provider's business partners. For the main contractor, proper registration is required to align the contractor’s service contracts (contract with the customer) with the subcontract agreements (contract with the subcontractor/supplier). Registration is performed for services covered by a subcontractor and some necessary information. With call dispatching, some of this data is used to route a call to the subcontractor. If valid subcontract agreements are defined, calls can be assigned to subcontractors, by sending the problem details via e-mail. If suppliers cannot respond in time, or if the problem is urgent, you can send a reminder to the supplier. Subcontract agreement Subcontract agreements can be either manually defined or generated from a service contract. Subcontract agreement information is usually stored as a header and one or more lines. The header is a statement that lists the subcontractor details, contract details, and the customer details. The line includes the items and service level requirements. |